Dish Network 722_TOC, User Manual

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Reference
120
Troubleshooting Tables
T
ROUBLESHOOTING
T
ABLES
Use these tables if you have problems using the system. Look in this section for a
description of the problem before calling the Customer Service Center. Many problems
arise from basic misunderstandings of how the system works, especially when you are
just becoming familiar with it. To solve a particular problem, do the following:
1
Review the section in this Guide that relates to the problem.
2
If you cannot find a solution, then find the section in the following tables that relates to the
problem.
• Read the What’s Happening column until you find the problem.
• Read the information in the Possible Reason column.
• Try each of the suggested solutions in the What to Do column.
3
Sometimes resetting the receiver can fix a minor problem. See Resetting Your Receiver
on page 116.
4
Make sure your TV is tuned to the correct channel or input. Use RECOVER as described
on page 82.
5
Make sure your remote control has fresh batteries. If you see the Remote Battery Low
warning on your TV screen, it’s time to change the batteries. Follow the instructions on
page 17.
6
Make sure your receiver is connected to an active telephone line. See the instructions on
page 108.
7
Check for anything that might be blocking the satellite signal (for example, tree branches,
snow, etc.).
8
For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see
www.dishnetwork.com or tech.dishnetwork.com.
Note: Before calling the Customer Service Center, have ready the date of purchase and
either your customer account number, or the receiver model number. Display the System
Information screen to find these numbers (See
Ordering Your Programming Packages on
page 4). Also, write down any error messages that the receiver displays on the television
screen.