Digital Equipment VAXstation 3100, Upgrade Installation Manual

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Upgrade and Return Forms
The Customer Service Engineer who performs the upgrade must complete
two of the three types of forms in this Appendix. The third form must be
completed by both the customer and the Customer Service Engineer as
decscribed below.
• The Customer Service Engineer must return the Customer Service
Upgrade Worksheet to the local contracts administrator.
• The Customer Service Engineer must return one copy of the Customer
Service Installation Receipt to the local CAS group and give one copy
to the customer.
• The Customer Service Engineer must work together with the
customer to insure that the hardware is packaged properly for the
return and that the proper return forms in this appendix are filled
out.
a. Have the customer return one copy of the Returns Material
Checklist with all modules and hardware that must be returned.
b. Have the customer contact CAS to verify the RA number and to
notify CAS that equipment is ready to be returned.
CAS will then contact US Area Distribution to arrange for pick-
up by a courier service. The return status will be monitored by
Sales and CAS on a regular basis. Sales/DOM will authorize
enforcement of additional charge in the event of a non-return
(usually if equipment is not returned within 60 days).
Labor Activity Reporting
Use the labor code UPG31 for all labor activity reporting on all four of the
upgrade kits.
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