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Dell XPS 8910, Service Manual, Page: 2 / 133

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Dell XPS 8910 Service Manual Download Page 2

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make 
better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or 
loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, 
personal injury, or death.

Copyright 

©

 2017 Dell Inc. or its subsidiaries. All rights reserved.

 Dell, EMC, and other 

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be 

trademarks of their respective owners.

2017 - 02

Rev. A01

Summary of Contents for XPS 8910

Page 1: ...XPS 8910 Service Manual Computer Model XPS 8910 Regulatory Model D24M Regulatory Type D24M001 ...

Page 2: ... to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 02 Rev A01 ...

Page 3: ...After working inside your computer 14 Technical overview 15 Inside view of your computer 16 System board components 17 Removing the right side cover 19 Procedure 19 Replacing the right side cover 21 Procedure 22 Removing the top cover 24 Prerequisites 24 Procedure 24 Replacing the top cover 26 Procedure 26 Post requisites 26 3 ...

Page 4: ...cedure 31 Replacing the front bezel 33 Procedure 33 Post requisites 33 Removing the primary hard drive 34 Prerequisites 34 Procedure with tabs 34 Replacing the primary hard drive 37 Procedure with tabs 37 Post requisites 37 Removing the primary hard drive 38 Prerequisites 38 Procedure with screws 38 Replacing the primary hard drive 42 Procedure 42 Post requisites 42 4 ...

Page 5: ...ve 48 Prerequisites 48 Procedure 48 Replacing the solid state drive 50 Procedure 50 Post requisites 52 Removing the power supply unit 53 Prerequisites 53 Procedure 53 Replacing the power supply unit 57 Procedure 57 Post requisites 58 Removing the coin cell battery 59 Prerequisites 59 Procedure 59 Replacing the coin cell battery 61 Procedure 61 Post requisites 61 5 ...

Page 6: ...ites 67 Procedure 67 Replacing the graphics card 69 Procedure 69 Post requisites 69 Removing the full length graphics cards 70 Prerequisites 70 Procedure 71 Replacing the full length graphics cards 73 Procedure 73 Post requisites 73 Removing the memory modules 74 Prerequisites 74 Procedure 74 Replacing the memory modules 76 Procedure 76 Post requisites 78 6 ...

Page 7: ...quisites 84 Procedure 84 Replacing the power button module 86 Procedure 86 Post requisites 86 Removing the top I O panel 87 Prerequisites 87 Procedure 87 Replacing the top I O panel 90 Procedure 90 Post requisites 90 Removing blower and heat sink assembly 91 Prerequisites 91 Procedure 91 Replacing blower and heat sink assembly 95 Procedure 95 Post requisites 96 7 ...

Page 8: ... Removing the processor 101 Prerequisites 101 Procedure 101 Replacing the processor 103 Procedure 103 Post requisites 105 Removing the wireless card 106 Prerequisites 106 Procedure 106 Replacing the wireless card 108 Procedure 108 Post requisites 109 Removing the antenna 110 Prerequisites 110 Procedure 110 Replacing the antenna 113 Procedure 113 Post requisites 113 8 ...

Page 9: ...setup program 119 BIOS overview 119 Entering BIOS setup program 119 System Setup Options 120 Clearing forgotten passwords 125 Prerequisites 125 Procedure 125 Post requisites 128 Clearing CMOS settings 128 Prerequisites 128 Procedure 128 Post requisites 130 Diagnostics 131 Getting help and contacting Dell 132 Self help resources 132 Contacting Dell 133 9 ...

Page 10: ...hed devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the computer is unplugged press and hold the power button for 5 seconds to ground the system board GUID 71128823 CE64 4E17 9439 DEE95AF668C4 Safety instructions Use...

Page 11: ...fore touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Page 12: ...ity Screw image Hard drive Hard drive bracket 6 32x1 4 4 Hard drive cage Chassis 6 32x1 4 6 two per hard drive cage installed Power supply bracket Chassis 6 32x1 4 2 Power supply unit Chassis 6 32x1 4 4 Blower Heat sink assembly 6 32x1 4 3 Chassis fan Chassis 6 32x1 4 1 Power button module Top panel 6 32x1 4 1 Solid state drive System board M2x2 5 1 Wireless card System board M2x2 5 1 Top IO panel...

Page 13: ...Component Secured to Screw type Quantity Screw image ODD ODD bracket M2x2 5 1 System board Chassis 6 32x1 4 8 13 ...

Page 14: ...lace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...fety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 15 ...

Page 16: ...EF B478 4D2D A745 D7DA94EB263E Inside view of your computer 1 chassis fan 2 memory module 3 optical drive 4 power supply unit 5 front bezel 6 graphics card 7 system board 8 processor fan and heat sink assembly 16 ...

Page 17: ...nents 1 system board power connector ATX_POWER 2 USB 2 F_SSUSB2 3 USB 1 F_SSUSB1 4 SATA 6 Gbps for hard drive SATA1 5 SATA 6 Gbps for optical drive SATA2 6 SATA 6 Gbps drive connector SATA3 7 SATA 6 Gbps drive connector SATA4 8 solid state drive slot M 2 SSD 17 ...

Page 18: ...SLOT 2 and SLOT 3 15 PCI Express x4 card slot SLOT 4 16 front audio connector F_audio 17 wireless card slot M 2_SLOT1 18 CPU power cable ATX_CPU 19 chassis fan connector TOP_FAN 20 processor socket 21 processor release latch 22 processor fan connector CPU_FAN 23 coin cell battery CMOS BATTERY 24 memory module slot DIMM3 25 memory module slot DIMM1 26 memory module slot DIMM4 27 memory module slot ...

Page 19: ...r computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID EDCF1D0A 9913 4F7C B653 5FE8FC6F3908 Procedure 1 Lay the computer on the left side 2 Pull the right side cover release latch 3 Lift the right side cover and then slide it towards...

Page 20: ...4 Remove the right side cover from the chassis Figure 1 Removing the right side cover 1 chassis 2 right side cover release latch 3 right side cover 20 ...

Page 21: ...the safety information that shipped with your computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance 21 ...

Page 22: ...F3C D6B5EA9F14D1 Procedure 1 Align the tabs on the right side cover with the slots on the chassis and snap the side cover to lock it in place Figure 2 Right side cover replacement 1 slots 2 tabs 3 chassis 4 right side cover 22 ...

Page 23: ...2 Place the computer in an upright position 23 ...

Page 24: ...inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID D6090253 6EAF 4672 A7FA 5772B9885A3E Prerequisites Remove the right side cover GUID 99ED113A 2093 499A AC10 70C0AE9305C0 Procedure 1 Place the computer in an upright po...

Page 25: ...2 Pry the cover from the back corner and lift the top cover away from the chassis Figure 3 Removing the top cover 1 top cover 2 chassis 25 ...

Page 26: ...nside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 20FD4DCE 22FD 4D36 A59C 804C06543E0B Procedure Align the tabs on the top cover with the slots on the top panel and press the top cover until it snaps into place GUID 750C172E A9F2 4AD2 B7EA 6144194DC8B1 P...

Page 27: ...inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID D6090253 6EAF 4672 A7FA 5772B9885A3E Prerequisites Remove the right side cover GUID A7F130BF BA39 4D40 94AF 869F970C0311 Procedure 1 Place the computer with the bottom ...

Page 28: ...2 Pry and lift the bottom cover away from the chassis Figure 4 Removing the bottom cover 1 bottom cover 2 chassis 28 ...

Page 29: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID D7BC349D 87D5 4DC0 959A 8DDC3020128C Procedure Align the tabs on the bottom cover with the slots on the bottom panel and press the bottom cover until it snaps in place GUID 750C172E A9F2 4AD2 B7EA 6144194DC...

Page 30: ... computer and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID C1517B50 8FDB 4047 95EA B96A9ADF371E Prerequisites Remove the right side cover 30 ...

Page 31: ...re 1 Pry the optical drive bezel from the optical drive Figure 5 Removing the optical drive bezel 1 optical drive bezel 2 front bezel 2 Release the front bezel tabs sequentially from the top one at a time by moving them away from the front chassis 31 ...

Page 32: ...3 Rotate and pull the front bezel away from the front of the chassis to release the front bezel Figure 6 Removing the front bezel 1 front bezel tabs 2 front bezel 3 front chassis 32 ...

Page 33: ...n After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 56C3CE8A 62CC 48B1 A307 6381B7867E44 Procedure 1 Align the tabs on the front bezel with the slots on the chassis 2 Rotate the front bezel towards the chassis until the front bezel tabs snap into place 3 Snap the optical drive bezel to the optical dr...

Page 34: ...g inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state GUID 575F0828 77C1 4FB8 B456 BA3DA73884DB Prerequisites Remove the right side cover GUID 26CAC...

Page 35: ...ard drive carrier out of the hard drive cage Figure 7 Removing the hard drive assembly 1 data cable 2 power cable 3 hard drive cage 4 release tabs 5 hard drive carrier 3 Pry the hard drive carrier to release the tabs on the carrier from the slots on the hard drive 35 ...

Page 36: ...ft the hard drive off the hard drive carrier NOTE Note the orientation of the hard drive to replace it correctly Figure 8 Removing the hard drive from the bracket 1 hard drive 2 hard drive carrier 3 tabs 36 ...

Page 37: ...ompliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive GUID 72A6FE31 4285 491F A242 8E71FDEAAD14 Procedure with tabs 1 Place the hard drive into the hard drive carrier and align the tabs on the bracket with the slots on the hard drive 2 Snap the hard drive carrier into the hard drive 3 Slide the hard drive carrier into t...

Page 38: ...iance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state GUID 575F0828 77C1 4FB8 B456 BA3DA73884DB Prerequisites Remove the right side cover GUID A6E4604E 7DA9 4B0F BA1E BBEDAA74E737 Procedure with screws NOTE There is a running change on implementing a new blue tool less plas...

Page 39: ...2 Remove the screws that secure the hard drive cage to the chassis Figure 9 Disconnecting cables 1 6 32x1 4 screws 2 2 hard drive 3 hard drive cage 4 data cable 5 power cable 39 ...

Page 40: ...3 Lift the hard drive cage off the chassis Figure 10 Removing the hard drive cage 1 hard drive cage 2 tab 3 hard drive assembly 4 Remove the screws that secure the hard drive to the hard drive cage 40 ...

Page 41: ...e hard drive off the hard drive cage NOTE Note the orientation of the hard drive to replace it correctly Figure 11 Removing the hard drive from the bracket 1 6 32 X 1 4 screws 4 2 hard drive 3 hard drive cage 41 ...

Page 42: ...ll com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive GUID 5F95CF58 74DB 4DE5 9E4C B3924638380E Procedure 1 Place the hard drive into the hard drive cage 2 Align the screw holes on the hard drive cage with the screw holes on the hard drive 3 Replace the screws that secure the hard drive to the hard drive cage 4 Insert the hard drive cage into the c...

Page 43: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state GUID 575F0828 77C1 4FB8 B456 BA3DA73884DB Prerequisites Remove the right side cover GUID...

Page 44: ...2 Remove the screws that secure the hard drive cage to chassis 1 6 32 X 1 4 screws 2 2 hard drive 3 hard drive cage 4 power cable 5 data cable 44 ...

Page 45: ...3 Lift the hard drive cage off the chassis 1 hard drive 2 hard drive cage 4 Remove the screws that secure the hard drive to the hard drive cage 45 ...

Page 46: ...5 Lift the hard drive out of the hard drive cage NOTE Note the orientation of the hard drive so that you can replace it correctly 1 6 32 X 1 4 screws 4 2 hard drive 3 hard drive cage 46 ...

Page 47: ...Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive GUID D64D31F4 66C5 46A8 A059 0B0B3626DF49 Post requisites Replace the right side cover GUID EA008414 1045 4F17 BC68 8E30BE3073E1 Procedure 1 Place the hard drive into the hard drive cage 2 Replace the screws that secure the hard drive to the hard drive cage 3 Place ...

Page 48: ...est practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state GUID 8B2299D1 0783 4006 AE74 48B3B0B4C820 Prerequisites 1 Remove the right side cover 2 Remove the full length gr...

Page 49: ...ift the solid state drive off the system board For more information see System board components Figure 12 Removing the solid state drive 1 solid state drive 2 solid state drive slot 3 system board 4 M2x2 5 screw 49 ...

Page 50: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive GUID 3817BDD4 E065 4B7C B93F 2A9B2CFFB72B Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Insert the solid state drive ...

Page 51: ...place the screw that secures the solid state drive to the system board Figure 13 Replacing the solid state drive 1 tab 2 notch 3 solid state drive slot 4 solid state drive 5 system board 6 M2 X 2 5 screw 51 ...

Page 52: ...GUID FE898C86 E075 42D9 AAE9 DA973048FC74 Post requisites 1 Replace the full length graphics card if installed 2 Replace the right side cover 52 ...

Page 53: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID AA84DB97 E4BF 4D29 8FB7 2EB35ED08CFF Prerequisites Remove the right side cover GUID 8EE9E22B B7AE 4A40 B63D 32BFCE61A578 Procedure NOTE Note the routing of all cables as you remove them so that you can reroute them correctly after you replace the...

Page 54: ... release latches 2 2 power supply unit 3 chassis 4 power supply unit cage 3 Disconnect the CPU power cable and system board power cable from the system board and the optical drive power cable from the optical drive For more information see System board components 4 Disconnect the graphics card power cables if applicable 54 ...

Page 55: ...oard 5 system board power cable 6 Rotate the power supply unit cage towards the chassis 7 Disconnect the hard disk power cable NOTE There could be up to three hard disk power cables depending on the quantity of hard disk drive installed 8 Remove the screws that secure the power supply bracket to the chassis 9 Remove the screws that secure the power supply unit to the chassis 55 ...

Page 56: ...upply bracket off the chassis 11 Lift the power supply unit off the chassis Figure 16 Removing the power supply unit 1 6 32x1 4 screws 4 2 power supply unit 3 power supply bracket 4 6 32x1 4 screws 2 5 hard drive cable 56 ...

Page 57: ...he power supply unit cage 3 Align the screw holes on the power supply bracket with the screw holes on the power supply unit cage 4 Replace the screws that secure the power supply bracket to the power supply unit cage 5 Connect the hard drive power cable 6 Rotate the power supply unit away from the chassis 7 Connect the CPU power cable system board power cable to the system board and the optical dr...

Page 58: ...GUID 7FD5A030 F5ED 4A45 AEAC 6DCD2E555AC2 Post requisites Replace the right side cover 58 ...

Page 59: ...ance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery GUID 5EFF739A 0A1B 40ED AE49 BD95A99EB77C Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power...

Page 60: ...2 Lift the coin cell battery out of its socket Figure 17 Removing the coin cell battery 1 plastic scribe 2 coin cell battery 3 coin cell battery socket 4 battery release lever 60 ...

Page 61: ...ions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID A74CC6EE 4F64 49B7 A9E7 79E38AD015D8 Procedure Insert the coin cell battery into the battery socket with the positive side facing up and snap the battery into place GUID 49B6DBB4 5997 4F3E B6B7 AF1E1147CC22 Post requisites 1 Follow the procedu...

Page 62: ... GUID 3DF715A5 7D2F 482F AD0F 237354999DC7 Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the blower and heat sink assembly if installed GUID 3DDE47B6 2DD3 4BDC 8D60 76B221B3A6B9 Procedure 1 Remove the chassis fan cable from the routing guide on the chassis fan bracket 2 Disconnect the chassis fan cable from the s...

Page 63: ...8 Removing the chassis fan 1 routing guide 2 chassis fan bracket 3 6 32x1 4 screw 4 chassis 5 chassis fan cable 6 system board 7 chassis fan 6 Push the rubber grommets through the holes at each corner of the fan to release the chassis fan from the bracket 63 ...

Page 64: ...7 Lift the chassis fan off the chassis fan bracket Figure 19 Removing the chassis fan 1 chassis fan bracket 2 chassis fan 64 ...

Page 65: ...to the chassis fan bracket to ensure that the chassis fan is secured to the computer 2 Insert the ends of the rubber grommets through the holes at each corner of the fan 3 Align the grommets in the fan with the holes at each corner of the chassis fan bracket and pull through until they snap into place 4 Route the chassis fan cable through the routing guide on the bracket 5 Align the tabs on the ch...

Page 66: ...B8B5 4C73 9E03 FBDC7B722C1B Post requisites 1 Replace the blower and heat sink assembly if installed 2 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 3 Replace the right side cover 66 ...

Page 67: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 5DB1479A F84A 447F 85BE 181D9381E07E Prerequisites NOTE Your computer will be shipped with either graphics card or full length graphics card 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit GUID FA2E3786 AC82 4452 A398 44ABBB98AE85 Procedure 1 L...

Page 68: ...ng tab on the PCIe slot away from the graphics card grasp the card by its top corner and ease it out of the slot Figure 20 Removing the graphics card 1 securing tab 2 system board 3 graphics card slot 4 graphics card 68 ...

Page 69: ...more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 813C4CE2 B2A6 44CA 90ED D1275D3D233E Procedure 1 Locate the PCI Express x16 card slot on the system board For more information see System board components 2 Align the notch on the graphics card with the tab on the slot and snap the graphics card in place GUID 2267DD85 6888 4EFD A633 20D9C0...

Page 70: ...rking inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 5DB1479A F84A 447F 85BE 181D9381E07E Prerequisites NOTE Your computer will be shipped with either graphics card or full length graphics card 1 Remove the right side cover 2 Follow the procedure fro...

Page 71: ...1 Lift to release the graphics card bracket from the chassis Figure 21 Removing the graphics card bracket 1 graphics card bracket 2 chassis 2 Press the releasing clip on the power cable connectors and disconnect the power cables from the graphics card 71 ...

Page 72: ...ing tab on the PCIe slot away from the graphics card grasp the card by its top corner and ease it out of the slot Figure 22 Removing the power cable 1 power cables 2 releasing clips 2 3 graphics card 4 securing tab 72 ...

Page 73: ...home page at www dell com regulatory_compliance GUID 95BD54D7 64A0 4689 9E41 4EA0B98930C8 Procedure 1 Align the full length graphics card with the slot on the system board 2 Place the card into the slot and press down firmly until the full length graphics card snaps into place 3 Connect the power cables to the full length graphics card 4 Slide the tab on the graphics card bracket into the slot on ...

Page 74: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 77D5604C 2282 4545 9E08 4BD1C7A34E3A Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit GUID 87975981 4738 4CE4 80AF 2088BC985604 Procedure 1 Locate the memory module slot on the system boa...

Page 75: ...TION If the memory module is difficult to remove gently ease the memory module back and forth to remove it from the slot NOTE Repeat step 2 to step 3 to remove any other memory modules installed in your computer Figure 23 Removing the memory module 1 memory module slot 2 memory module 3 securing clips 2 4 system board 75 ...

Page 76: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 5AA5F641 9F93 40C1 8F94 FE08CE3757FC Procedure 1 Align the notch on the memory module with the tab on the memory module slot 76 ...

Page 77: ...memory module straight until it snaps into position and the securing clips lock in place NOTE If you do not hear the click remove the memory module and reinstall it Figure 24 Replacing the memory module 1 tab 2 notch 3 memory module slot 4 memory module 5 system board 77 ...

Page 78: ...tion matrix Table 2 Memory configuration matrix Configuration Slot DIMM1 DIMM2 DIMM3 DIMM4 8 GB 4 GB 4 GB 16 GB 8 GB 8 GB 24 GB 4 GB 4 GB 8 GB 8 GB 32 GB 8 GB 8 GB 8 GB 8 GB 64 GB 16 GB 16 GB 16 GB 16 GB GUID 2C2AE573 DD98 4372 95A5 757D13C7C060 Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 Replace the right side cover 78 ...

Page 79: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 1A0717A4 7D42 47E0 8172 67A5551492F3 Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit GUID 641F4691 9950 4F6C A322 46158A5616E0 Procedure 1 Disconnect the power and data cables from t...

Page 80: ...3 Push to slide out the optical drive through the front of the computer Figure 25 Removing the optical drive 1 power cable 2 data cable 3 optical drive 4 optical drive cage 5 release tab 80 ...

Page 81: ...4 Push and slide the optical drive through the front of the computer Figure 26 Removing the optical drive 1 optical drive bezel 2 optical drive 3 front bezel 81 ...

Page 82: ...5 Remove the screw that secures the optical drive bracket to the optical drive Figure 27 Removing the optical drive 1 M2x2 5 screw 2 optical drive bracket 3 optical drive 82 ...

Page 83: ...gulatory_compliance GUID 286CF8B3 9C72 4070 A66B 067602DCAE83 Procedure 1 Align the screw hole on the optical drive bracket with the screw hole on the optical drive 2 Replace the screw that secures the optical drive bracket to the optical drive 3 Replace the optical drive bezel 4 Slide the optical drive into the optical drive cage through the front of the computer till it snaps into place 5 Connec...

Page 84: ...FD DDD5 408F AC30 5B4E7C7C0FF4 Prerequisites 1 Remove the right side cover 2 Remove the top cover 3 Remove the front bezel GUID 9D622E4D CC8E 428A 9C53 EDF4998D946C Procedure NOTE Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power button module 1 Disconnect the power button module cable from the system board For more information see Syst...

Page 85: ...e the cable from the slot on top of the chassis Figure 28 Disconnect the power button module cable 1 system board 2 chassis 3 routing guide 4 6 32x1 4 screw 5 power button module 6 power button module cable 85 ...

Page 86: ...regulatory_compliance GUID C74A0244 4BF2 446E 89D8 13E5F748FB9D Procedure 1 Route the cable through the slot on the top of the chassis 2 Align the screw hole on the power button module with the screw hole on the chassis 3 Replace the screw that secures the power button module to the top chassis 4 Route the power button module cable through the routing guides on the chassis 5 Connect the power butt...

Page 87: ...the Regulatory Compliance home page at www dell com regulatory_compliance GUID A465C1B3 F96B 4F75 8D60 58E34ABC3EDE Prerequisites 1 Remove the right side cover 2 Remove the front bezel 3 Remove the top cover 4 Follow the procedure from step 1 to step 2 in Removing the power supply unit GUID 9BE7E456 655C 42A5 A99F DC9307532001 Procedure 1 Disconnect the top I O panel cables from the system board F...

Page 88: ...es through the slot at the top of the chassis Figure 29 Disconnecting the cables 1 I O panel cables 2 2 routing guide 3 chassis 4 top I O panel bracket 4 Remove the screws that secure the top I O panel to the chassis 88 ...

Page 89: ...5 Lift the top I O panel bracket from the chassis Figure 30 Removing the USB panel 1 6 32x1 4 4 2 top I O panel bracket 3 chassis 89 ...

Page 90: ...egulatory_compliance GUID 13C9A55E 7036 4903 B68B A2BD8A972457 Procedure 1 Align the screw holes on the top I O panel with the screw holes on the chassis 2 Replace the screws that secure the top I O panel to the top chassis 3 Route the I O panel cables through the routing guides on the chassis 4 Connect the top I O panel cables to the system board For more information see System board components G...

Page 91: ...com regulatory_compliance WARNING The heat sink may become hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease GUID B44A0F8E 5AB1 468A 9753 729EA3C24BD1 Prerequisites 1 Remo...

Page 92: ...f the heat sink assembly and place it to the side Figure 31 Removing the blower 1 6 32x1 4 screws 3 2 blower 3 In a non adjacent sequence loosen the captive screws that secure the heat sink assembly to the system board 92 ...

Page 93: ...4 Lift the heat sink assembly off the system board Figure 32 Removing the captive screws 1 heat sink assembly 2 captive screws 4 3 system board 93 ...

Page 94: ...5 Disconnect the blower cable from the system board For more information see System board components Figure 33 Removing the blower cable 1 system board 2 blower cable 3 blower 94 ...

Page 95: ...ced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved NOTE The original thermal grease can be reused if the original processor and heat sink assembly are reinstalled together 1 Connect the blower cable to the system board For more information see System board components 2 Place the heat sink assembly over the processor 3 Align the captive screws on the h...

Page 96: ...GUID 36D1D9F7 BEFF 467E 8C1D 633BFF20E7F2 Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 Replace the right side cover 96 ...

Page 97: ...peration Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease GUID B44A0F8E 5AB1 468A 9753 729EA3C24BD1 Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removi...

Page 98: ...he processor fan and heat sink assembly off the system board Figure 34 Removing the processor fan and heat sink 1 processor fan cable 2 captive screws 4 3 processor fan and heat sink assembly 4 system board 98 ...

Page 99: ...s replaced use the thermal grease provided in the kit to make sure that thermal conductivity is achieved NOTE The original thermal grease can be reused if the original processor and heat sink assembly are reinstalled together 1 Place the processor fan and heat sink assembly over the processor 2 Align the captive screws on the processor fan heat sink assembly with the screw holes on the system boar...

Page 100: ...2 Replace the right side cover 100 ...

Page 101: ...latory Compliance home page at www dell com regulatory_compliance GUID F65793FF 7C32 4390 8095 F55C338FCEAF Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the processor fan and heat sink assembly 4 Remove the blower and heat sink assembly if installed GUID 94CCEF23 6DB1 4B15 83E5 70C7511BF9D9 Procedure 1 Press the...

Page 102: ...3 Gently lift the processor and remove it from the processor socket Figure 35 Removing processor 1 processor release lever 2 securing tab 3 processor cover 4 processor socket 5 processor 102 ...

Page 103: ...sor ships with a thermal pad in the package In some cases the processor may ship with the thermal pad attached to it GUID 54F17176 DD19 4603 8B39 4656C0BFC105 Procedure 1 Ensure that the release lever on the processor socket is fully extended in the open position CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When ...

Page 104: ...4 Pivot the release lever down and place it under the tab on the processor cover Figure 36 Replacing processor 1 processor socket 2 processor 3 securing tab 4 processor cover 5 release lever 104 ...

Page 105: ...D Post requisites 1 Replace the blower and heat sink assembly if installed 2 Replace the processor fan and heat sink assembly 3 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 4 Replace the right side cover 105 ...

Page 106: ...tory Compliance home page at www dell com regulatory_compliance GUID C129B96C AC90 42AC A2D9 9A93E217CBDC Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit GUID 87C99484 A99B 4373 A037 2A7772286DDC Procedure 1 Locate the wireless card slot on the system board For more information see System board components 2 Remove the screw...

Page 107: ...Slide and lift the wireless card off the system board Figure 37 Removing the wireless card 1 M2x2 5 screw 2 wireless card bracket 3 antenna cables 2 4 system board 5 wireless card slot 6 wireless card 107 ...

Page 108: ...04 AC48F46AFF62 Procedure CAUTION To avoid damaging the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Slide the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your com...

Page 109: ...ing the wireless card 1 wireless card 2 notch 2 3 tab 4 system board 5 wireless card slot 6 wireless card bracket 7 antenna cables 8 M2x2 5 screw GUID 11DF686D 7A7C 4E8B 80F9 DF77920B6A48 Post requisites 1 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 2 Replace the right side cover 109 ...

Page 110: ... see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 220584F1 4FA5 4ED9 89CD 63302F87D754 Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 2 in Removing the power supply unit 3 Remove the top cover 4 Follow the procedure from step 1 to step 4 in Removing the wireless card GUID DB79B919 E7FB 4E45 8A30 3B266F55D6F3 Procedure 1 Open...

Page 111: ...Note the antenna cable routing and remove the antenna cables from the routing guides on the chassis Figure 39 Disconnecting the antenna cables 1 antenna cable 2 securing clip 3 chassis 4 routing guide 111 ...

Page 112: ...4 Using a plastic scribe pry the antenna off the chassis Figure 40 Removing the antenna 1 plastic scribe 2 antenna 2 3 routing guide 4 chassis 5 antenna cables 112 ...

Page 113: ...ww dell com regulatory_compliance GUID 29923864 FB0D 4C56 88BD DB3B55F8C398 Procedure 1 Adhere the antenna to the chassis 2 Route the antenna cables through the slot on the top of the chassis 3 Route the antenna cables through the routing guides on the chassis 4 Secure the antenna cables to the chassis using the securing clip GUID 94A612B1 5A7D 4AA7 ABDF DA924AB43145 Post requisites 1 Follow the p...

Page 114: ...ard NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board GUID 0DDE209F 8144 48F3 964F F79D...

Page 115: ...tion see System board components 2 Make note of the cable routing and remove the cables from the routing guides 3 Remove the screws that secure the system board to the chassis 4 Lift the system board at an angle and remove it from the computer Figure 41 Removing the system board 1 system board 2 6 32x1 4 screws 8 3 chassis 115 ...

Page 116: ...Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board GUID 3F26BC5E 1B60 4371 9995 8AE7B5F6E8F7 Procedure 1 Slide the I O ports on the system board into the slots on the chassis and align the screw holes on the system board with the screw holes on the chassis 2 Replace the...

Page 117: ...ace the memory modules 7 Follow the procedure from step 3 to step 4 in Replacing the antenna 8 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 9 Replace the right side cover 117 ...

Page 118: ... Submit NOTE If you do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you ...

Page 119: ...e size of the hard drive Change the system configuration information Set or change a user selectable option such as the user password type of hard drive installed and enabling or disabling base devices GUID 1432A924 49E9 4080 961D 2AFBDAF42039 Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then pres...

Page 120: ...ys the BIOS version number Product Information Product Name Displays the product name Service Tag Allows you to enter the service tag of your computer Asset Tag Displays the asset tag of your computer Memory Information System Memory Displays the total computer memory installed Memory Speed Displays the memory speed CPU Information Processor Type Displays the processor type Processor ID Displays t...

Page 121: ... VT for Direct I O Allows you to enable or disable Intel Virtualization Technology feature for the Direct I O SATA Operation Allows you to configure the operating mode of the integrated SATA hard drive controller Intel Ready Mode Technology Allows you to enable or disable the Intel Ready Mode Technology Intel Software Guard Extensions Allows you to enable or disable Intel Software Guard Extensions...

Page 122: ... S4 S5 Allows you to enable USB devices to wake the computer from S4 S5 Auto Power On Auto Power On Mode Allows you to set the computer to turn on automatically every day or on a preselected date This option can be configured only if the Auto Power On mode is set to Enabled Everyday or Selected Day Auto Power On Date Allows you to set the date on which the computer must turn on automatically This ...

Page 123: ...ode power limit Short Duration PWR Limit Options Allows you to set the turbo mode power limit SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for the Dell OS Recovery tool SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool when certain system errors Table 6 Syste...

Page 124: ...trol Load Legacy OPROM Allows you to enable or disable the Legacy Option ROM Boot Option Priorities Displays the available boot devices Boot Option 1 Displays the first boot device Default UEFI Windows Boot Manager Boot Option 2 Displays the second boot device Default Onboard NIC Device Boot Option 3 Displays the third boot device Default Onboard NIC Device Table 8 System setup options Exit menu S...

Page 125: ...ur computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 88654284 1361 444A A490 3B611990497A Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 3 in Removing the power supply unit GUID E2C73B59 4C1C 49BA AB01 0ED449981D1E Procedure ...

Page 126: ...2 Remove the jumper plug from the password jumper pins Figure 42 Removing the jumper plug 1 jumper plug 3 Power on without the jumper plug to clear the password 126 ...

Page 127: ...4 Wait until the desktop is loaded and then shut down the system and replace the jumper plug in its original location Figure 43 Clearing the password 1 jumper plug 127 ...

Page 128: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance GUID 27373FF8 E85F 459D 8AE5 3A31E53B982C Prerequisites 1 Remove the right side cover 2 Follow the procedure from step 1 to step 3 in Removing the power supply unit GUID 2A199221 CDFC 4DFE B196 DA786913BC78 Procedure 1 Locate the CMOS reset ...

Page 129: ...4 Wait for 5 seconds and then replace the jumper plug to the password jumper pins PSWD Figure 44 Clearing the CMOS 1 jumper plug 2 CMOS jumper pins 3 password jumper pins PSWD 129 ...

Page 130: ...GUID B937D1D8 45EC 4F6B 8342 C878925758C5 Post requisites 1 Replace the right side cover 2 Follow the procedure from step 9 to step 10 in Replacing the power supply unit 130 ...

Page 131: ...ter fails the POST the computer emits a series of LED codes during the start up The system LED is integrated on the Power button The following table shows different light patterns and what they indicate Table 9 Diagnostics Number of LED flashes Problem description 1 System board BIOS and ROM failure 2 No memory or RAM detected 3 System board or chipset error 4 Memory or RAM failure 5 CMOS battery ...

Page 132: ... Support app Windows 10 Get started app Windows 8 1 Help Tips app Accessing help in Windows 8 Windows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifica...

Page 133: ... Dell To contact Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 133 ...

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