Dell UltraSharp 27, User Manual

Page: 28 / 75

28  Setting Up the Monitor
5. Connection Guide for 5K3K 30Hz (max.) Resolution with Docking
Station (Two DP cables)
1. Follow the connection guide.
2. Turn on the monitor by pressing the
power on/off button
3. Turn on your computer.
4. Change resolution if necessary up to
5120 x 2880 30Hz.
Troubleshooting
2. Not able to display 5120 x 2880 60Hz :
•
Dell E-Port Plus Advanced Port
Replicator with USB 3.0 docking system
can only support up to 5k3k 30Hz.
•
4k2k is not supported in 2-cable DP
docking configuration. Connect single
DP from the dock "Video 2" DP port to
the monitor miniDP port for 4k2k
resolution
•
Ensure that both DP ports at the
source support DP1.2 HBR2,
DisplayID 1.3 tile display feature..
•
To speed up monitor initialization,
disable monitor Sleep by OSD
(Menu>Energy Settings>Monitor
Sleep> Disable).
3. 5K3K resolution changed after recovery f
rom PC standby/ Hibernate/ Reboot :
•
In certain cases, graphics card may
not detect the monitor properly when
the monitor goes to sleep.
Disable monitor Sleep by OSD (Menu
> Energy Settings > Monitor Sleep >
Disable).
Reboot PC.
•
•
1. BIOS/Post screen is not observed, black
screen during BIOS/Post, long period
of black screen when monitor wake
from sleep:
4. Cannot achieve or image unstable
at 5k3k resolution:
•
5. Stretch image observed:
Ensure your graphics card is capable
to support 5k3k.
•
Ensure the monitor DP2 port is
connected properly to the DP port of
the docking station.
•
Use only the in-box DP cables for
connection to your PC. Non-DP
certified or low quality DP cable may
degrade signal integrity/bandwidth,
resulting in reduced performance.
Recommended list of docking stations:
Dell E-Port Plus Advanced Port
Replicator with USB 3.0
to be docked with Dell notebooks having
following internal graphics cards
a) Nvidia Graphics
KX000 or KX200 series
(driver r343.00 or later)
b) AMD Graphics
WX000 or WX100 series
(driver later than r14.500.0.0)
Example: Dell Precision M4800, M6800.
Connection Guide for 4K2K 60Hz
A
B
A
B
DP NOTE: Both and
have to be connected to
support resolution up to
5K3K.
Video 2
DP Port
– DP cable ( )
Connect DP1 port on
monitor to any of DP port
on docking station.
DP
DP – mDP cable (1x)
– DP cable
Connect DP2 port on
Use one of the DP –
mDP cables to
connect the mDP
port on the monitor
to the DP port on
the computer.
monitor to any of DP port
on docking station.
B
A
D C
DP1 mDP DP2
DP1 mDP DP2
D
C