Dell Precision NT499, User Manual, Page: 114 / 290

114
Troubleshooting
E NSURE THAT M ICROSOFT® W INDOWS® R ECOGNIZES THE DRIVE —
Windows XP :
• Click Start and click My Computer .
Windows Vista™ :
• Click the Windows Vista Start button and click Computer .
If the drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing the
drive.
T
EST THE DRIVE
—
• Insert another disc to eliminate the possibility that the original drive is defective.
• Insert a bootable floppy disk and restart the computer.
C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 79.
C HECK THE CABLE CONNECTIONS
R UN THE H ARDWARE T ROUBLESHOOTER — See "Hardware Troubleshooter" on
page 107.
R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 107.
Optical drive problems
NOTE:
High-speed optical drive vibration is normal and may cause noise, which
does not indicate a defect in the drive or the media.
NOTE:
Because of different regions worldwide and different disc formats, not all
DVD titles work in all DVD drives.
A
DJUST THE
W
INDOWS VOLUME CONTROL
—
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
C
HECK THE SPEAKERS AND SUBWOOFER
— See "Sound and Speaker Problems" on
page 125.
Problems writing to an optical drive
C LOSE OTHER PROGRAMS — The optical drive must receive a steady stream of data
during the writing process. If the stream is interrupted, an error occurs. Try closing all
programs before you write to the optical.