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Dell PowerEdge E31S Series, Owner'S Manual

The Dell PowerEdge E31S Series Owner's Manual is a comprehensive guide that provides valuable insights into setting up and using this powerful server system. Now available for free download, this manual is crucial for maximizing the utilization and performance of your Dell PowerEdge E31S Series. Get your copy today from our website!

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Using system diagnostics

 on page 180

Troubleshooting a storage controller

CAUTION:

 Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.

NOTE:

 When troubleshooting a controller, see the documentation for your operating system and the controller.

NOTE:

 Mini-PERC socket is not hot-pluggable.

1. Run the appropriate diagnostic test. See the Using system diagnostics section.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the system cover.
4. Verify that the installed expansion cards are compliant with the expansion card installation guidelines.
5. Ensure that each expansion card is firmly seated in its connector.
6. Install the system cover.
7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
8. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical

outlet.

9. Remove the system cover.
10. Remove all expansion cards installed in the system.
11. Install the system cover.
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the appropriate diagnostic test. See the Using system diagnostics section.

If the tests fail, see the Getting help section.

14. For each expansion card you removed in step 10, perform the following steps:

a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
b. Remove the system cover.
c. Reinstall one of the expansion cards.
d. Install the system cover.
e. Run the appropriate diagnostic test. See the Using system diagnostics section.

If the problem persists, see the Getting help section.

Related references

Getting help

 on page 201

Using system diagnostics

 on page 180

Safety instructions

 on page 66

Related tasks

Removing the system cover

 on page 71

Removing an expansion card from expansion card riser 2 or 3

 on page 106

Installing an expansion card into the expansion card riser 2 or 3

 on page 108

Installing the system cover

 on page 72

Troubleshooting expansion cards

Prerequisites

CAUTION:

 Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

198

Troubleshooting your system

Summary of Contents for PowerEdge E31S Series

Page 1: ...Dell PowerEdge R730 Owner s Manual Regulatory Model E31S Series Regulatory Type E31S001 July 2020 Rev A05 ...

Page 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...entation resources 25 Chapter 3 Technical specifications 27 Chassis dimensions 27 Chassis weight 28 Processor specifications 28 PSU specifications 28 System battery specifications 28 Expansion bus specifications 28 Memory specifications 29 Drive specifications 29 Hard drives 29 Optical drive 29 Ports and connectors specifications 30 USB ports 30 NIC ports 30 Serial connector 30 VGA ports 30 Intern...

Page 4: ...ponents 66 Safety instructions 66 Before working inside your system 67 After working inside your system 67 Recommended tools 67 Front bezel optional 68 Removing the optional front bezel 68 Installing the optional front bezel 69 System cover 71 Removing the system cover 71 Installing the system cover 72 Inside the system 73 Cooling shroud 74 Removing the cooling shroud 74 Installing the cooling shr...

Page 5: ...0 Removing the riser 1 blank 112 Installing the riser 1 blank 113 Removing expansion card risers 114 Installing expansion card risers 117 GPU card installation guidelines 119 Removing the GPU card 120 Installing a GPU card 121 IDSDM 122 Removing an internal SD card 122 Installing an internal SD card 123 Removing the optional internal dual SD module 125 Installing the optional internal dual SD modu...

Page 6: ... backplane 159 Removing the hard drive backplane 159 Installing the hard drive backplane 166 Tape backup unit optional 168 Removing the tape backup unit 168 Installing the tape backup unit 169 Optical drive optional 170 Removing the optical drive 170 Installing the optical drive 171 SD vFlash card optional 172 Replacing an optional SD vFlash media card 172 Control panel assembly 173 Removing the c...

Page 7: ...ng cooling problems 193 Troubleshooting cooling fans 193 Troubleshooting system memory 194 Troubleshooting an internal USB key 195 Troubleshooting a micro SD card 195 Troubleshooting an optical drive 196 Troubleshooting a tape backup unit 196 Troubleshooting a drive or SSD 197 Troubleshooting a storage controller 198 Troubleshooting expansion cards 198 Troubleshooting processors 199 System message...

Page 8: ...to 24 DIMMs and 16 hard drives or solid state drives SSDs Topics Supported configurations for the PowerEdge R730 system Front panel Back panel Diagnostic indicators Locating service tag of your system Supported configurations for the PowerEdge R730 system The Dell PowerEdge R730 system supports the following configurations 1 8 Dell PowerEdge R730 system overview ...

Page 9: ...Figure 1 Supported configurations for the PowerEdge R730 system Dell PowerEdge R730 system overview 9 ...

Page 10: ... 3 5 inch hard drive chassis Item Indicator button or connector Icon Description 1 Power button The power button controls the power supply output to the system NOTE On ACPI compliant operating systems when the power button is used to shutdown the system the operating system performs a graceful shut down the system power is turned off 2 NMI button Enables you to troubleshoot software and device dri...

Page 11: ...er and an error is detected the LCD turns amber regardless of whether the system is turned on or off 8 Hard drives Up to eight 3 5 inch hot swappable drives 9 USB management port iDRAC Direct The USB management port is USB 2 0 compliant Enables you to connect USB devices to the system or provides access to the iDRAC Direct features For more information see the Integrated Dell Remote Access Control...

Page 12: ... to shutdown the system the operating system performs a graceful shut down the system power is turned off 2 NMI button Enables you to troubleshoot software and device driver errors when running certain operating systems This button can be pressed by using the end of a paper clip NOTE Use this button only if directed to do so by qualified support personnel or by instructions in the operating system...

Page 13: ... drive optional One optional SATA DVD ROM drive or DVD RW drive NOTE DVD devices are data only 13 Tape drive slot One optional 3 5 inch tape backup unit 14 Quick Sync optional Indicates a Quick Sync enabled system The Quick Sync feature is optional and needs a Quick Sync bezel This feature allows management of the system by using mobile devices This feature aggregates hardware or firmware inventor...

Page 14: ...creen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system turns off and there are no errors LCD enters the standby mode after five minutes of inactivity Press any button on the LCD to turn it on Steps 1 To view the Home screen press one of the three navigation buttons Select Left...

Page 15: ...on items that can be set as the default on the Home screen Related references LCD panel on page 13 View menu on page 15 Related tasks Viewing Home screen on page 14 View menu NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8 Addresses include DNS Primary and Sec...

Page 16: ...ttons is pressed again Press to toggle the system identification ID on or off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 System identification connector Connects the optional system status indicator assembly...

Page 17: ...on When the system is in standby If any error condition exists For example a failed fan PSU or a hard drive Check the System Event Log or system messages for the specific issue For more information about error messages see the Dell Event and Error Messages Reference Guide at Dell com openmanagemanuals OpenManage software The POST process is interrupted without any video output due to invalid memor...

Page 18: ...e memory module If the problem persists see the Getting help section Related references Getting help on page 201 Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator The indicators provide information about the current status of the hard drive The activity LED indicates whether hard drive is currently in use or not The status LED indicates the power c...

Page 19: ...or 2 uSATA SSD status indicator 3 uSATA SSD NOTE If the SSD is in the Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Table 7 Drive status indicator codes Drive status indicator pattern Condition Flashes green twice per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive stat...

Page 20: ...he NIC is not connected to the network B Link indicator is green The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is flashing green Network data is being sent or received Power supply unit indicator codes AC power supply units PSUs have an il...

Page 21: ...f Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on D Flashing amber Indicates a problem with the PSU CAUTION When correcting a PSU mismatch replace only the PSU with the flashing indicator Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown To change from a high output configuration to a low output co...

Page 22: ...nd unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must turn off the system CAUTION AC PSU support both 220 V and 110 V input voltages with the exception of Titanium PSU which support only 220 V When two identical PSU receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSU ar...

Page 23: ...r any operation tasks C Green and turns off Indicates that the file transfer is complete D Not lit Indicates that the USB is ready to be removed or that a task is complete The following table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable Laptop Connect Table 12 iDRAC Direct LED indicator patterns iDRAC Direct LED indicator pattern Condition Solid gree...

Page 24: ...s pressed Quick Sync hardware is not responding properly Turns off Indicates that the Quick Sync feature is turned off Use the activation button to activate it If pressing the activation button does not turn on the LEDs it indicates that power is not delivered to the Quick Sync bezel Locating service tag of your system Your system is identified by a unique Express Service Code and Service Tag numb...

Page 25: ...s Configuring your system For information about the iDRAC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol s...

Page 26: ...EMC SupportAssist Enterprise User s Guide https www dell com serviceabilitytools For information about partner programs enterprise systems management see the OpenManage Connections Enterprise Systems Management documents https www dell com openmanagemanuals Working with the Dell PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers PERC ...

Page 27: ...ions PSU specifications System battery specifications Expansion bus specifications Memory specifications Drive specifications Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions This section describes the physical dimensions of the system Figure 13 Chassis dimensions of the PowerEdge R730 system 3 Technical specifications 27 ...

Page 28: ... 60 Hz 100 240 V AC autoranging 750 W AC Platinum 2891 BTU hr 50 60 Hz 100 240 V AC autoranging Titanium 2843 BTU hr 50 60 Hz 200 240 V AC autoranging 1100 W AC Platinum 4100 BTU hr 50 60 Hz 100 240 V AC autoranging 750 W DC for China only Platinum 2902 BTU hr 100 240 V AC and 240 V DC 1100 W DC N A 4416 BTU hr N A 48 60 V DC NOTE Heat dissipation is calculated using the PSU wattage rating NOTE Th...

Page 29: ...ifications Memory module sockets Memory capacity Minimum RAM Maximum RAM Twenty four 288 pin 64 GB or 128 GB quad rank LRDIMMs 4 GB or 8 GB single rank RDIMMs 8 GB 16 GB or 32 GB dual rank RDIMMs 4 GB with single processor 8 GB with dual processors minimum one memory module per processor LRDIMM up to 1 536 GB with a single processor LRDIMM up to 3 072 GB with dual processors RDIMM up to 384 GB wit...

Page 30: ...rts that support up to 10Gbps Two RJ45 ports that support up to 1Gbps and two RJ45 ports that support up to 10Gbps Serial connector The serial connector connects a serial device to the system The PowerEdge R730 system supports one serial connector on the back panel which is a 9 pin connector Data Terminal Equipment DTE 16550 compliant VGA ports The Video Graphic Array VGA port enables you to conne...

Page 31: ...elative humidity specifications Relative humidity Specifications Storage 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times Operating 10 to 80 relative humidity with 29 C 84 2 F maximum dew point Table 25 Maximum vibration specifications Maximum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 ...

Page 32: ... condition applies to data center environments only Air filtration requirements do not apply to IT equipment designed to be used outside a data center in environments such as an office or factory floor NOTE Air entering the data center must have MERV11 or MERV13 filtration Conductive dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE This condition applies to...

Page 33: ... 228 ft NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD panel and in the System Event Log Expanded operating temperature restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3050 m 10 ...

Page 34: ...system management and reduces the need for physical access to the system Options to set up iDRAC IP address You must configure the initial network settings based on your network infrastructure to enable the communication to and from iDRAC You can set up the IP address by using one of the following interfaces Interfaces Document Section iDRAC Settings utility See iDRAC User s Guide available at htt...

Page 35: ...w dell com idracmanuals Dell OpenManage Deployment Toolkit https www dell com openmanagemanuals Dell certified VMware ESXi https www dell com virtualizationsolutions Supported operating systems on Dell PowerEdge systems www dell com ossupport Installation and How to videos for supported operating systems on Dell PowerEdge systems https www youtube com playlist list PLe5xhhyFjDPfTCaDRFflB_VsoLpL8x8...

Page 36: ...ers 2 In the Drivers Downloads section type the Service Tag of your system in the Service Tag or Express Service Code box and then click Submit NOTE If you do not have the Service Tag select Detect My Product to allow the system to automatically detect your Service Tag or in General support navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your selection are dis...

Page 37: ... PXE Related concepts System Setup on page 37 Boot Manager on page 64 Dell Lifecycle Controller on page 64 PXE boot on page 65 System Setup By using the System Setup screen you can configure the BIOS settings iDRAC settings and device settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You...

Page 38: ...set up and configure the iDRAC parameters by using UEFI Unified Extensible Firmware Interface You can enable or disable various iDRAC parameters by using the iDRAC settings utility For more information about this utility see Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Device Settings Enables you to configure device settings Related concepts System Setup on page 3...

Page 39: ...s follows Option Description System Information Specifies information about the system such as the system model name BIOS version and Service Tag Memory Settings Specifies information and options related to the installed memory Processor Settings Specifies information and options related to the processor such as speed and cache size SATA Settings Specifies options to enable or disable the integrat...

Page 40: ... boot mode on page 41 Related tasks Boot Settings details on page 41 Viewing Boot Settings on page 40 Changing the boot order on page 42 Viewing Boot Settings To view the Boot Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 w...

Page 41: ...e Hard Disk Drive Sequence This option is not enabled for UEFI Boot Mode Boot Option Settings Configures the boot sequence and the boot devices BIOS Boot Settings Enables or disables BIOS boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Enables or disables UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE This option is set to IPv4 by default...

Page 42: ...e the arrow keys to select a boot device and use the plus and minus sign keys to move the device down or up in the order 4 Click Exit and then click Yes to save the settings on exit Related references Boot Settings on page 40 Related tasks Boot Settings details on page 41 Viewing Boot Settings on page 40 Network Settings You can use the Network Settings screen to modify PXE device settings The net...

Page 43: ...lows About this task Option Description PXE Device n n 1 to 4 Enables or disables the device When enabled a UEFI boot option is created for the device PXE Device n Settings n 1 to 4 Enables you to control the configuration of the PXE device Related references Network Settings on page 42 Related tasks Viewing Network Settings on page 43 UEFI iSCSI Settings You can use the iSCSI Settings screen to m...

Page 44: ...ator Name Specifies the name of the iSCSI initiator iqn format ISCSI Device n n 1 to 4 Enables or disables the iSCSI device When disabled a UEFI boot option is created for the iSCSI device automatically System Security You can use the System Security screen to perform specific functions such as setting the system password setup password and disabling the power button Related references Operating w...

Page 45: ...to Off by default You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements TPM Information Changes the operational state of the TPM This option is set to No Change by default TPM Status Specifies the TPM status TPM Command CAUTION Clearing the TPM results in the loss of all keys...

Page 46: ...e the System board jumper settings section NOTE If the password jumper setting is disabled the existing system password and setup password are deleted and you need not provide the system password to boot the system Steps 1 To enter System Setup press F2 immediately after turning on or rebooting your system 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Sec...

Page 47: ...Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field alter or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter or Tab If you change the system and setup password a message prompts you to reenter the new password If you delet...

Page 48: ...Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click System Information Related references System Info...

Page 49: ... view all the memory settings and enable or disable specific memory functions such as memory testing and node interleaving Related references Memory Settings details on page 50 System BIOS on page 38 Related tasks Viewing Memory Settings on page 49 Viewing Memory Settings To view the Memory Settings screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately af...

Page 50: ... fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability Node Interleaving Specifies if the Non Uniform Memory Architecture NUMA is supported If this field is set to Enabled memory interleaving is supported if a symmetric memory configuration is installed If the field...

Page 51: ...ance Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization This option is set to Enabled by default Address Translation Service ATS Defines the Address Translation Cache ATC for devices to cache the DMA transactions This option provides an interface between CPU and DMA Memory Management to a chipset s Address Translation and Protection Table...

Page 52: ...es in each processor This option is set to All by default Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Specifies the maximum core frequency of the processor Processor 1 NOTE Depending on the number of CPUs there may be up to four processors listed The following settings are displayed for each processor installed in the system Option Descripti...

Page 53: ...des Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Spe...

Page 54: ...IOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port F Sets the drive type of the selected device For Embedded SA...

Page 55: ...ty Specifies the total capacity of the hard drive This field is undefined for removable media devices such as optical drives Port J Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Option Description Model Specifies the drive mod...

Page 56: ...led NOTE Selecting Only Back Ports On and All Ports Off disables the USB management port and also restricts access to iDRAC features Internal USB Port Enables or disables the internal USB port This option is set to Enabled by default Integrated RAID Controller Enables or disables the integrated RAID controller This option is set to Enabled by default Integrated Network Card 1 Enables or disables t...

Page 57: ...are available for control The configuration for a x16 slot is default x16 x8x8 or x4x4x4x4 The configuration for a x8 slot is default x8 or x4x4 Slots Description Slot 1 Bifurcation Controls the bifurcation of PCIe cards installed in the specified slot When set to default the slot operates at the default bifurcation for that slot When set to x4x4 the slot bifurcates to two links Slot 2 Bifurcation...

Page 58: ...ication details on page 58 Viewing Serial Communication on page 58 Viewing Serial Communication To view the Serial Communication screen perform the following steps Steps 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart yo...

Page 59: ...by SOL configure the same port address for console redirection and the serial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert this setting to the default setting of Serial Device 1 Failsafe Baud Rate Spe...

Page 60: ...er Controller NOTE All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom CPU Power Management Sets the CPU power management This option is set to System DBPM DAPC by default Memory Frequency Sets the speed of the memory You can select Maximum Performance Maximum Reliability or a specific speed Turbo Boost Enables or disables the ...

Page 61: ...oost Enabled Cores for Processor 2 Controls the number of turbo boost enabled cores for processor 1 The maximum number of cores is enabled by default Monitor Mwait Enables the Monitor Mwait instructions in the processor This option is set to Enabled for all system profiles except Custom by default NOTE This option can be disabled only if the C States option in the Custom mode is set to disabled NO...

Page 62: ... ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller Selecting Enabled in the operating system does not support UEFI video output standards This field is available only for UEFI boot mode You cannot set the option to Enabled if UEFI Secure Boot mode is enabled In System Characterization Enables or disables In System Characterizat...

Page 63: ...system 2 Press F2 during Power on Self test POST 3 On the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Related references iDRAC Settings utility on page 63 Changing the thermal settings The iDRAC settings utility enables you to select and customize the thermal control settings for your system 1 Click iDRAC Settings Thermal 2 Under SYSTEM THERMAL PROFILE T...

Page 64: ...vided by the Dell Lifecycle Controller For more information about setting up the Dell Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at Dell com idracmanuals Related references Dell Lifecycle Controller on page 64 Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilitie...

Page 65: ...m Diagnostics and UEFI shell Related references Boot Manager on page 64 Related tasks Viewing Boot Manager on page 64 One shot BIOS boot menu One shot BIOS boot menu enables you to select a boot device to boot from Related references Boot Manager on page 64 System Utilities System Utilities contains the following utilities that can be launched Launch Diagnostics BIOS UEFI Update File Explorer Rebo...

Page 66: ...ever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock CAUTION Do not operate the system without the cover for a duration exceeding five minutes CAUTION Many repairs may only be done by a certified service technician...

Page 67: ...Follow the safety guidelines listed in the Safety instructions section Steps 1 Install the system cover 2 If applicable install the system into the rack For more information see the Rack Installation placemat at Dell com poweredgemanuals 3 If removed install the front bezel 4 Reconnect the peripherals and connect the system to the electrical outlet 5 Turn on the system including any attached perip...

Page 68: ...t or power button The front bezel can also be locked for additional security Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Unlock the bezel by using the key 3 Slide the release latch up and pull the left end of the bezel 4 Unhook...

Page 69: ...ites Follow the safety guidelines listed in the Safety instructions section Steps 1 Locate and remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key Installing and removing system components 69 ...

Page 70: ...Figure 16 Installing the optional front bezel a bezel lock b front bezel Figure 17 Installing the Quick Sync bezel a bezel lock b Quick Sync bezel 70 Installing and removing system components ...

Page 71: ...nnect the peripherals 4 If installed remove the optional bezel Steps 1 Rotate the latch release lock counter clockwise to the unlocked position 2 Lift the latch toward the back of the system The system cover slides back and the tabs on the system cover disengage from the slots on the chassis NOTE The position of the latch may vary depending on the configuration of your system 3 Hold the cover on b...

Page 72: ...tch down The system cover slides forward and the slots on the system cover engage with the tabs on the chassis The system cover latch locks into place when the system cover is completely engaged with the tabs on the chassis 3 Rotate the latch release lock clockwise to the locked position Figure 19 Installing the system cover a system cover b latch c latch release lock Next steps 1 If removed insta...

Page 73: ...line or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Figure 20 Inside the system 1 cooling fan in the cooling fan assembly 6 2 processor 2 3 DIMM 24 4 PCIe card holder 5 internal USB port 6 power supply unit 2 7 expansion card riser 3 8 network dau...

Page 74: ...ur product CAUTION Never operate your system with the air shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If installed remove the full length PCIe card Steps Holding the touch points lift ...

Page 75: ...section 2 Follow the procedure listed in the Before working inside your system section 3 If applicable route the cables inside the system along the chassis wall and secure the cables by using the cable securing bracket Steps 1 Align the tabs on the cooling shroud with the securing slots on the chassis 2 Lower the cooling shroud into the chassis until it is firmly seated Figure 22 Installing the co...

Page 76: ...hone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time NOTE The procedure for removing each fan is identical Steps Press the fan release ta...

Page 77: ...an assembly ensures that the key components of the server such as the processors hard drives and memory get adequate air circulation to keep them cool A failure in the server s cooling system can result in the server overheating and may lead to damage Removing the cooling fan assembly Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure list...

Page 78: ...king inside your system on page 67 Installing the cooling fan assembly Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by ...

Page 79: ...ssembly 1 cooling fan assembly 2 cooling fan 6 3 release lever 2 4 guide pin on the system board 2 5 cooling fan connector 6 6 guide pin on the chassis 6 Next steps Follow the procedure listed in the After working inside your system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 After working inside your system on page 67 System...

Page 80: ...s organized into four channels In each channel the release tabs of the first socket are marked white the second socket black and the third socket green Figure 26 Memory socket locations Memory channels are organized as follows Table 35 Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Processor 1 Slots A1 A5 and A9 Slots A2 A6 and A10 Slots A3 A7 and A11 Slots A4 A8 and A12 Process...

Page 81: ...abs first followed by the black release tabs and then the green release tabs When mixing memory modules with different capacities populate the sockets with memory modules with highest capacity first For example if you want to mix 4 GB and 8 GB memory modules populate 8 GB memory modules in the sockets with white release tabs and 4 GB memory modules in the sockets with black release tabs In a dual ...

Page 82: ...lled physical memory Half of the installed memory is used to mirror the active memory modules In the event of an uncorrectable error the system switches over to the mirrored copy This ensures SDDC and multi bit protection The installation guidelines for memory modules are as follows Memory modules must be identical in size speed and technology Memory modules installed in memory module sockets with...

Page 83: ... A11 256 32 8 2 R x4 2400 MT s 2 R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 384 32 12 2 R x4 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 512 64 8 4 R x4 2133 MT s 4 R x4 2400 MT s A1 A2 A3 A4 A5 A6 A7 A8 768 64 12 4 R x4 1866 MT s 4 R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 1536 128 12 8 R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 16 GB DIMMs must be installed in slots numbe...

Page 84: ...A4 A5 A6 A7 A8 A9 A10 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 192 8 24 1 R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 16 12 2 R x8 2400 MT s 2 R x8 2133 MT s A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 256 16 16 2 R x8 2400 MT s 2 R x8 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 384 16 24 2 R x8 1866 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 ...

Page 85: ...low the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud 4 If installed remove the cooling fan assembly 5 If installed remove the 165 W heat sink NOTE The memory modules are hot to touch for some time after the sys...

Page 86: ... cooling fan assembly on page 77 Removing a heat sink on page 88 Installing a heat sink on page 94 Installing the cooling shroud on page 75 After working inside your system on page 67 Installing memory modules Prerequisites NOTE The memory modules are hot to touch for some time after the system has been powered down Allow the memory modules to cool before handling them Handle the memory modules by...

Page 87: ...odule with the alignment key of the memory module socket and insert the memory module in the socket CAUTION Do not apply pressure at the center of the memory module apply pressure at both ends of the memory module evenly NOTE The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation 4 Press the memory module with your thumbs u...

Page 88: ...ient cooling Use the following procedures when Removing and installing a heat sink Installing an additional processor Replacing a processor NOTE To ensure proper cooling you must install a processor blank in any empty processor socket Removing a heat sink Prerequisites CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to mainta...

Page 89: ...rew 4 3 processor socket 4 retention screw slot 4 Next steps 1 Replace the heat sink s and processor s 2 Replace the processor and heat sink 3 Follow the procedure listed in the After working inside your system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Installing and removing system components 89 ...

Page 90: ...low the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver ready 4 If installed remove the full length PCIe card s 5 Remove the cooling shroud 6 Remove the heat sink WARNING The processor is hot to touch for some time after the system has been powered down Allow the processor to cool before removing it CAUTION The processor is held in its socket und...

Page 91: ...Figure 31 Processor shield 1 close first socket release lever 2 lock icon 3 processor 4 open first socket release lever 5 unlock icon Installing and removing system components 91 ...

Page 92: ...your system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Removing an expansion card from expansion card riser 2 or 3 on page 106 Removing the cooling shroud on page 74 Removing a heat sink on page 88 Installing a processor on page 93 Installing a heat sink on page 94 Installing the cooling shroud on page 75 Installing an expan...

Page 93: ...tions NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Unpack the new processor NOTE If the processor has previously been used in a system remove any remaining thermal grease from the processor by using a lint free cloth 2 Locate the processor socket 3 If applicable remove the socket protective cap 4 Release the open first socket release lever near the unlo...

Page 94: ... verify that the processor information matches the new system configuration 6 Run the system diagnostics to verify that the new processor operates correctly Installing a heat sink Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or...

Page 95: ...pplying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket NOTE The thermal grease syringe is intended for one time use only Dispose of the syringe after you use it Figure 34 Applying thermal grease on the top of the processor a processor b thermal grease c thermal grease syringe 3 Place the heat sink onto the processor 4 Tighten one o...

Page 96: ... 3 processor shield 4 retention screw slot 4 Next steps 1 Follow the procedure listed in the After working inside your system section 2 While booting press F2 to enter System Setup and verify that the processor information matches the new system configuration 3 Run the system diagnostics to verify that the new processor operates correctly 96 Installing and removing system components ...

Page 97: ...y Read and follow the safety instructions that are shipped with your product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling Steps 1 Press the release tab and slide the card holder toward the back of the chassis to release the PCIe card holder from the chassis 2 Lift the PCIe card holder out of the chassis NOTE...

Page 98: ...ad and follow the safety instructions that are shipped with your product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling Steps 1 Align the PCIe card holder with the notches and tabs on the power supply unit cage 2 Press the release tab and slide the PCIe card holder toward the front of the chassis until firmly ...

Page 99: ...ctions that are shipped with your product Steps 1 To open the PCIe card holder latch press the release tab 2 To close the PCIe card holder latch rotate the latch clockwise until it locks NOTE Before installing a full length PCIe card the PCIe card holder latch must be closed When the full length PCIe card is installed open the PCIe card holder latch Before removing the full length PCIe card you mu...

Page 100: ...n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Pull the tab to release it from the notch and slide the cable retention bracket toward the front of the chassis to release it from the chassis 2 Lift the cable r...

Page 101: ... by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Align the cable retention bracket with the alignment pins on the chassis 2 Slide the cable retention bracket along the chassis wall until the tab clicks and locks the keyhole sl...

Page 102: ... should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions sectio...

Page 103: ...oling shroud 3 Installing the integrated storage controller card 4 Follow the procedure listed in the After working inside your system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Removing the cooling shroud on page 74 Removing expansion card risers on page 114 Installing expansion card risers on page 117 Installing the coolin...

Page 104: ... Steps 1 Align the end of the integrated storage controller card with the controller card connector on the system board 2 Lower the connector side of the integrated storage controller card into the integrated storage controller card connector on the system board NOTE Ensure that the tabs on the system board align with the screw holes on the integrated storage controller card 3 Align the screws on ...

Page 105: ...ing PCI Express PCIe generation 3 expansion cards are supported Table 40 Supported expansion cards PCIe slot Riser Processor connection Height Length Link width Slot width 1 1 Processor 2 Low Profile Half Length x8 x16 2 1 Processor 2 Low Profile Half Length x8 x16 3 1 Processor 2 Low Profile Half Length x8 x16 4 2 Processor 2 Full Height Full Length x16 x16 5 2 Processor 1 Full Height Full Length...

Page 106: ...er 3 Removing an expansion card from expansion card riser 2 or 3 Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your w...

Page 107: ... proper thermal conditions 5 Install the expansion card latch into the slot 6 Close the expansion card locking tabs Figure 45 Removing an expansion card from expansion card riser 2 or 3 1 expansion card 2 expansion card latch 3 expansion card riser 4 power connector for GPU cards 5 expansion card connector Next steps 1 Install an expansion card into the expansion card riser 2 Follow the procedure ...

Page 108: ...teps 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Lift the expansion card latch and remove the filler bracket 3 Holding the card by its edges position the card so that the connector on the expansion card aligns with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card ...

Page 109: ...instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card riser NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Press tab A an...

Page 110: ...ion card into the expansion card riser 1 Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc...

Page 111: ...ansion card into the expansion card riser 1 1 tab A 2 expansion card riser 1 cage 3 expansion card connector 4 tab B 5 latch 6 expansion card Next steps 1 Install the expansion card riser 2 If applicable connect any cables to the expansion card 3 Follow the procedure listed in the After working inside your system section 4 Install any device drivers required for the card as described in the docume...

Page 112: ...ons section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the expansion card riser Steps Press the tabs on the riser 1 blank and push the riser 1 blank out of the chassis Figure 49 Removing the riser 1 blank a Slot on the chassis b Tab 2 c Riser 1 blank Next steps 1 Install the expansion card risers 2 Follow the procedure listed in the After working inside...

Page 113: ...roduct Steps To install the riser 1 blank align the blank with the slot on the chassis and insert it into the chassis until it clicks into place Figure 50 Installing the riser 1 blank a slot on the chassis b tab 2 c riser 1 blank Next steps 1 Install the expansion card risers 2 Follow the procedure listed in the After working inside your system section Related references Safety instructions on pag...

Page 114: ...stalled remove any expansion card installed on risers 2 and 3 NOTE The expansion card riser 1 can be used only when both the processors are installed Steps 1 Holding the slots on the expansion card riser lift the riser from the riser connector on the system board 2 To remove expansion card risers 2 and 3 hold the edges of the expansion card riser and lift the riser from the riser connector on the ...

Page 115: ...d slot 1 b expansion card slot 2 c expansion card slot 3 Figure 53 Removing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front Installing and removing system components 115 ...

Page 116: ...ot 4 b expansion card slot 5 c power connector for GPU cards Figure 55 Removing the expansion card riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 4 riser guide back 5 expansion card riser 3 connector 116 Installing and removing system components ...

Page 117: ...em on page 67 Installing expansion card risers Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 If removed install the expansion card s into the expansion card riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting a...

Page 118: ...e back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front Figure 58 Installing the expansion card riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back 4 expansion card riser 2 connector 5 riser guide front 118 Installing and removing system components ...

Page 119: ...umption of GPUs the ambient inlet temperature is restricted to 30 C to ensure adequate cooling when one or more GPU cards are installed Ensure that the GPU enablement kit is available The GPU enablement kit includes Low profile heat sinks Power cables for the GPU cards Filler brackets with closeout EMI shield for unoccupied PCIe slots All GPU cards must be of the same type and model You can instal...

Page 120: ...stall a metal filler bracket over the empty slot opening and close the expansion card locking tabs NOTE You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system The filler bracket is necessary to main...

Page 121: ...the cooling shroud 3 Close the expansion card locking tab on the cooling shroud and riser 4 Lift the expansion card latch 5 Remove the filler brackets for the single or double wide GPU cards 6 Replace the remaining filler brackets with the brackets from the GPU kit 7 Align the GPU card connector with the slot on the riser 8 Insert the GPU card into the riser slot until it is fully seated 9 Locate ...

Page 122: ...rated Devices screen of System Setup the information is replicated from one SD card to another Single card operation single card operation is supported but without redundancy Removing an internal SD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only ...

Page 123: ...our system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 After working inside your system on page 67 Installing an internal SD card Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only b...

Page 124: ... the SD card connector on the internal dual SD module Orient the SD card appropriately and insert the contact pin end of the card into the slot NOTE The slot is keyed to ensure correct insertion of the card 2 Press the card into the card slot to lock it into place Figure 63 Installing an internal SD card 1 IDSDM 2 SD card 2 3 SD card 1 4 SD card slot 1 5 SD card slot 2 Next steps Follow the proced...

Page 125: ...D card with its corresponding slot number before removal Reinstall the SD cards into the corresponding slots Steps 1 Locate the internal dual SD module IDSDM on the system board To locate the internal dual SD module connector see the System board connectors section 2 Holding the pull tab lift the IDSDM out of the system Figure 64 Removing the internal dual SD module IDSDM a IDSDM b pull tab c IDSD...

Page 126: ...ead and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section NOTE Temporarily label each SD card with its corresponding slot before removal Steps 1 Locate the internal dual SD module IDSDM connector on the system board To locate the ID...

Page 127: ...ting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Loosen the captive screws that secure the network daughter card NDC to the system board 2 Hold ...

Page 128: ...ng inside your system section 3 If applicable remove the expansion card riser 1 4 Keep the Phillips 1 screwdriver ready CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not au...

Page 129: ...7 Removing an expansion card from expansion card riser 2 or 3 on page 106 Installing an expansion card into the expansion card riser 2 or 3 on page 108 After working inside your system on page 67 Internal USB memory key optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device To boot from the USB memory key configure the USB ...

Page 130: ...B port see the System board jumpers and connectors section 2 If installed remove the USB memory key from the USB port Figure 67 Removing the internal USB memory key a USB memory key b USB port 3 Insert the replacement USB memory key into the USB port Figure 68 Installing the internal USB memory key a USB memory key b USB port Next steps 1 Follow the procedure listed in the After working inside you...

Page 131: ...vicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 Remove the cooling shroud Steps 1 Locate the battery socket For more information see the Jumpers and ...

Page 132: ...d mode PSUs Two 750 W or 1100 W AC power supply units PSUs CAUTION For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back Mixing PSUs from previous generations of systems can result in a PSU mismatch condition or failure to turn on NOTE Titanium PSU is nominally rated for 200 V AC to 240 V AC input only NOTE When two identical PSUs are installed power supply redundancy...

Page 133: ...troller User s Guide available at Dell com idracmanuals Removing the power supply unit blank Install the power supply unit PSU blank only in the second PSU bay Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service a...

Page 134: ...sites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with you...

Page 135: ...isted in the Safety instructions section 2 For systems that support redundant power supply units PSUs ensure that both the PSUs are of the same type and have the same maximum output power 3 If installed remove the PSU blank Steps 1 Slide the PSU into the chassis until the PSU is fully seated and the release latch snaps into place 2 If applicable relatch the cable management arm For information abo...

Page 136: ...erwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 ºC for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating CAUTION Connect the equipment to a 48 60 V DC supply source that is electrically isolated from the AC source reliably grounded 48 60 V DC SELV source Ensure that the 48 ...

Page 137: ...cable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product Steps 1 Strip the insulation from the end of the green or yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp th...

Page 138: ... all safety instructions that came with the product Steps 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire NOTE Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insert the copper ends into the mating connectors and tighten the captive screws at the top of the mating connector by ...

Page 139: ...rerequisites NOTE For equipment using 48 60 V DC power supply units PSUs a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warra...

Page 140: ...connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Follow the safety guidelines listed in th...

Page 141: ... Removing the system board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety ins...

Page 142: ...prevent damage to the processor pins when replacing a faulty system board ensure that you cover the processor socket with the processor protective cap l Memory modules and memory module blanks m Network daughter card Steps 1 Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis CAUTION Do not li...

Page 143: ...r system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Removing the cooling shroud on page 74 Removing the cooling fan assembly on page 77 Removing an AC power supply unit on page 134 Removing a DC power supply unit on page 139 Removing expansion card risers on page 114 Installing and removing system components 143 ...

Page 144: ...r system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipp...

Page 145: ...the system board and cannot be removed A replacement TPM plug in module will be provided for all system board replacements where a TPM plug in module was installed 2 Replace the following a Cable retention bracket b PCIe card holder c Integrated storage controller card d Internal USB key if applicable e Internal dual SD module f All expansion card risers g Heat sink s heat sink blank s and process...

Page 146: ...stalling a heat sink on page 94 Installing a processor on page 93 Installing memory modules on page 86 Installing the network daughter card on page 128 Installing the cooling fan assembly on page 78 Installing the cooling shroud on page 75 Installing an AC power supply unit on page 135 Installing a DC power supply unit on page 140 Entering the system Service Tag by using System Setup If Easy Resto...

Page 147: ...and it cannot be re installed or installed on another system board NOTE This is a Field Replaceable Unit FRU Removal and installation procedures must be performed only by Dell certified service technicians Installing the Trusted Platform Module Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authori...

Page 148: ... more information about initializing the TPM see https technet microsoft com en us library cc753140 aspx The TPM Status changes to Enabled Activated Initializing the TPM for TXT users Steps 1 While booting your system press F2 to enter System Setup 2 On the System Setup Main Menu screen click System BIOS System Security Settings 3 From the TPM Security option select On with Pre boot Measurements 4...

Page 149: ...cumentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or restart your system while the hard drive is being formatted Doing so can cause a hard drive failure Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard dri...

Page 150: ...erequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Figure 85 Installing a 2 5 inch hard drive blank a hard drive blank Next steps If removed install the front bezel Related references Safety instructions on page 66 150 Install...

Page 151: ...ll empty hard drive slots must have hard drive blanks installed 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Press the release button and slide the blank out of the hard drive slot Figure 86 Removing a 3 5 inch hard drive blank a hard drive blank b release button Next steps If applicable install the front bezel Related referen...

Page 152: ...2 Follow the procedure listed in the Before working inside your system section 3 If applicable remove the bezel 4 If applicable remove the system cover to remove hot swappable drives inside your system 5 Using the management software prepare the hard drive for removal If the hard drive is online the green activity or fault indicator flashes while the drive is turning off When the hard drive indica...

Page 153: ...oving a 1 8 inch hot swappable uSATA SSD carrier a release button b SSD carrier c SSD carrier handle Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 Removing the optional front bezel on page 68 Installing the optional front bezel on page 69 Installing and removing system components 153 ...

Page 154: ...rives in the same RAID volume is not supported CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable drive is installed and the system is powered on the drive automatically begins to rebuild Ensure that the replacement drive is blank or contains data that...

Page 155: ...56 Installing the hard drive backplane on page 166 Removing a hard drive or a solid state drive from a hard drive carrier Prerequisites 1 Keep the Phillips 1 screwdriver ready 2 Remove the hot swappable hard drive carrier from the system Steps 1 Remove the screws from the slide rails on the hard drive carrier 2 Lift the hard drive out of the hard drive carrier Figure 92 Removing a hard drive from ...

Page 156: ...s on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier Figure 93 Installing a hard drive into a hard drive carrier 1 screw 4 2 hard drive 3 hard drive carrier Next steps Install the hot swappable hard drive carrier Removing a 1 8 inch hard drive blank Prere...

Page 157: ... bezel on page 68 Installing the optional front bezel on page 69 Installing a 1 8 inch hard drive blank Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place Next steps If applicable install the front bezel Installing and remov...

Page 158: ... carrier Prerequisites 1 Follow the safety guidelines listed in the Safety instructions section 2 Remove the hard drive carrier from the system Steps 1 Turn the hard drive carrier 2 Pull the rails of the hard drive carrier and lift the hard drive out of the hard drive carrier Figure 96 Removing a 1 8 inch hard drive into a hard drive carrier a hard drive carrier b hard drive Related references Saf...

Page 159: ...nch hard drive into a hard drive carrier a hard drive carrier b hard drive Hard drive backplane Depending on your system configuration Table 43 Supported hard drives supported options for PowerEdge R730 systems System Model Supported hard drives supported options PowerEdge R730 2 5 inch x16 SAS SATA backplane or 2 5 inch x8 SAS SATA backplane or 3 5 inch x8 SAS SATA backplane Removing the hard dri...

Page 160: ... of each hard drive and temporarily label them before you remove the hard drive so that you can replace them in the same locations Steps 1 Disconnect the SAS SATA data signal and power cable s from the backplane 2 Press the release tabs and lift the backplane upward and slide it toward the back of the chassis Figure 98 Removing the 2 5 inch x16 SAS SATA backplane 1 hard drive backplane assembly 2 ...

Page 161: ...rive backplane expander 2 hard drive backplane 3 backplane signal connector 1 4 system board 5 integrated storage controller card Figure 100 Removing the 2 5 inch x8 SAS SATA backplane 1 hard drive backplane 2 release tab Installing and removing system components 161 ...

Page 162: ...ignal cable 6 mini SAS connector 2 Figure 101 Cabling diagram 2 5 inch x8 SAS SATA backplane option 1 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 integrated storage controller card 162 Installing and removing system components ...

Page 163: ... 5 inch x8 SAS SATA backplane option 2 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 SAS A connector on the system board 5 SAS B connector on the system board Installing and removing system components 163 ...

Page 164: ...ing the 3 5 inch x8 SAS SATA backplane 1 release tab 2 2 SAS cable 2 3 backplane signal connector 4 backplane power cable 5 mini SAS cable connector 6 hard drive backplane 164 Installing and removing system components ...

Page 165: ...04 Cabling diagram 3 5 inch x8 SAS SATA backplane option 1 1 hard drive backplane 2 backplane signal connector 1 3 system board 4 integrated storage controller card Installing and removing system components 165 ...

Page 166: ...ollow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warr...

Page 167: ...plane Figure 106 Installing the 2 5 inch x16 SAS SATA backplane 1 hard drive backplane assembly 2 backplane signal cable 3 backplane power cable 4 release tab 2 5 SAS cable 2 6 mini SAS connector 2 Figure 107 Installing the 2 5 inch x8 SAS SATA backplane 1 hard drive backplane 2 release tab 3 backplane power cable 4 SAS cable 2 5 backplane signal cable 6 mini SAS connector 2 Installing and removin...

Page 168: ...t in the event that the source get irreparable damaged the data will not be lost The tape backup unit is supported only on 2 5 inch hard drive systems Removing the tape backup unit Prerequisites 1 Follow the safety guidelines listed in safety instructions section 2 Follow the procedure listed in the Before working inside your system section CAUTION Many repairs may only be done by a certified serv...

Page 169: ...ystem Figure 109 Removing and installing the tape backup unit a tape backup unit b tape backup unit slot c release tab Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 After working inside your system on page 67 Installing the tape backup unit Prerequisites 1 Follow the safety guidelines listed in safety instructions section 2 Follow the ...

Page 170: ...l drive optional Optical drives retrieve and store data on optical discs such as CD and DVD Optical drives can be categorized into two basic types optical disc readers and optical disc writers Removing the optical drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docum...

Page 171: ... Follow the procedure listed in the After working inside your system section Related references Safety instructions on page 66 Related tasks Before working inside your system on page 67 After working inside your system on page 67 Installing the optical drive Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa...

Page 172: ...n page 67 After working inside your system on page 67 SD vFlash card optional An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in the iDRAC port card It provides persistent on demand local storage and a custom deployment environment that enables automation of server configuration scripts and imaging It emulates USB device s For more information see the Integrat...

Page 173: ...tions section 2 Follow the procedure listed in the Before working inside your system section 3 Keep the Phillips 2 screwdriver handy CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing t...

Page 174: ...les connecting the control panel to the chassis Figure 115 Removing the control panel 3 5 inch hard drive system 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 screw 6 vFlash media connector cable 174 Installing and removing system components ...

Page 175: ...nector cable 4 USB connector cable 5 screw 2 6 vFlash media connector cable 4 Locate and press the tabs on the information tag 5 Push the information tag out of the slot to remove it from the control panel NOTE Retain the information tag for replacement in the new control panel Installing and removing system components 175 ...

Page 176: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Replace the blank information tag in the new control panel with the information tag retained from the old control panel NOTE In...

Page 177: ... the control panel 3 5 inch hard drive system 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 screw 6 vFlash media connector cable Installing and removing system components 177 ...

Page 178: ...e system 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 screw 2 6 vFlash media connector cable Figure 120 Installing the information tag a information tag b tab c slot 178 Installing and removing system components ...

Page 179: ...Next steps Follow the procedure listed in the After working inside your system section Installing and removing system components 179 ...

Page 180: ...omatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics Run the Embedded S...

Page 181: ...u Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are run Systemhealth Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded Using system diagnostics 1...

Page 182: ... section Table 44 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 Related tasks Disabl...

Page 183: ...ctor 0 4 J_BP0 Backplane power connector 0 5 J_SATA_CD Optical drive SATA connector 6 J_SATA_TBU Tape backup unit SATA connector 7 J_TBU Tape backup unit power connector 8 J_PS_1 PSU 1 connector 9 J_IDSDM Internal dual SD module connector 10 J_NDC Network daughter card connector 11 J_USB USB port 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC8 connector 15 J_CYC S...

Page 184: ...nnector 29 BAT Battery connector 30 CPU 2 Processor 2 socket 31 J_BP3 Backplane power connector 3 32 B10 B6 B2 B9 B5 B1 Memory module sockets 33 J_BP_SIG2 Backplane signal connector 2 34 J_FAN2U_6 Cooling fan connector 35 J_FAN2U_5 Cooling fan connector 36 J_BP2 Backplane power connector 2 37 B3 B7 B11 B4 B8 B12 Memory module sockets 38 J_FAN2U_4 Cooling fan connector 39 A10 A6 A2 A9 A5 A1 Memory ...

Page 185: ... 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disables the new password s the next time it boots 5 Reconnect the system to its electrical outlet and turn on the system including any attached peripherals 6 Turn off the system including any ...

Page 186: ... NIC Troubleshooting a wet system Troubleshooting a damaged system Troubleshooting the system battery Troubleshooting power supply units Troubleshooting cooling problems Troubleshooting cooling fans Troubleshooting system memory Troubleshooting an internal USB key Troubleshooting a micro SD card Troubleshooting an optical drive Troubleshooting a tape backup unit Troubleshooting a drive or SSD Trou...

Page 187: ...go to step 7 Steps 1 Disconnect the keyboard and or mouse cables from the system and reconnect them 2 If the problem persists connect the keyboard and or mouse to another USB port on the system 3 If the problem is resolved restart the system enter System Setup and check if the non functioning USB ports are enabled NOTE Older operating systems may not support USB 3 0 4 Check if USB 3 0 is enabled i...

Page 188: ...e device is configured correctly For more information about configuring the USB storage device see Integrated Dell Remote Access Controller User s Guide at www dell com poweredgemanuals 4 In the iDRAC Settings Utility ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only 5 Ensure that the iDRAC Managed USB XML Configuration option is either Enabled or Enabled only wh...

Page 189: ...ction for the available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not glow the cable connected might be disengaged If the activity indicator does not glow the network driver files might be damaged or missing Install or replace the drivers as necessary For...

Page 190: ...ing components if installed from the system Power supply unit s Optical drive Hard drives Hard drive backplane USB memory key Hard drive tray Cooling shroud Expansion card risers if installed Expansion cards Cooling fan assembly if installed Cooling fan s Memory modules Processor s and heat sink s System board 4 Let the system dry thoroughly for at least 24 hours 5 Reinstall the components you rem...

Page 191: ... steps If the problem persists see the Getting help section Related references Getting help on page 201 Using system diagnostics on page 180 Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or tel...

Page 192: ...ug in another working power supply unit to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that it meets the needed specifications Results NOTE Some power supply units r...

Page 193: ...are Fans Setup 2 From the Fan Speed Offset drop down list select the cooling level that is required or set the minimum fan speed to a custom value From F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see Integrated Dell Remote Acce...

Page 194: ...er source 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but the problem still persists go to step 12 5 Turn off...

Page 195: ...up and ensure that the USB key port is enabled on the Integrated Devices screen 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Locate the USB key and reseat it 5 Install the system cover 6 Turn on the system and attached peripherals and check if the USB key is functioning 7 If the problem is not resolved repeat step 2...

Page 196: ...rected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Try using a different CD or DVD 2 If the problem is not resolved enter System Setup and ensure that the integrated SATA controller and the drive s SATA port are enabled 3 ...

Page 197: ...zed in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Run the appropriate diagnostic test See the Using system diagnostics section Depending on the results of the diagnostics test pro...

Page 198: ...connect the system from the electrical outlet 9 Remove the system cover 10 Remove all expansion cards installed in the system 11 Install the system cover 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test See the Using system diagnostics section If the tests fail see the Getting help section 14 For each expansion ...

Page 199: ...e Getting help section 12 For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Remove the system cover c Reinstall one of the expansion cards d Install the system cover e Run the appropriate diagnostic test See the Using system diagnostics section Next steps If the problem per...

Page 200: ...ystem continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and need you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that shipped with the operating system or applic...

Page 201: ...roduct category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell EMC Global Technical Support a Click Global Technical Support b Enter your system Service Tag in the Enter your Service Tag field on the Contact Us webpage Documentation feedback You can rate the documentation or write your feedba...

Page 202: ...opic Related video Removing the system cover http www Dell com QRL Server PER730 Cover Removing a cooling fan http www Dell com QRL Server PER730 Fans Removing the cooling fan assembly http www Dell com QRL Server PER730 Fans Removing memory modules http www Dell com QRL Server PER730 DIMMs Removing an AC power supply unit http www Dell com QRL Server PER730 PSU Removing a hot swappable hard drive...

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