3. Include a copy of the
Diagnostics Checklist
indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for
credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
Remember to fill out the
Diagnostics Checklist
. If possible, turn on your system before you call Dell for technical assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try
other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available.
Diagnostics Checklist
Back to Contents Page
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your
call more efficiently.
CAUTION: If you need to remove the computer covers, be sure to first disconnect the computer system's power and modem
cables from all electrical outlets.
Date:
Name:
Address:
Phone number:
Service tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
Refer to your operating system documentation to determine the contents of the system
’
s start-up files. If the computer is connected to a printer,
print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
