Dell Latitude XPi CD Reference Manual Download Page 107

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Getting Help

5-13

Ireland*

(Bray)

Customer Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-235-235

SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . . 286 2020

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . . 286 6848

TechConnect BBS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . . 204 4761

TechFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . . 204 4044

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . . . . . . 286 0500

Italy*

(Milan)

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215.69.530

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215.69.444

Japan

(Tokyo)

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03 . . . . . . . . . . . . . . . . 5466-3386

toll free: 0120-1984-39

Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03-5466-4750

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 03-5466-6200

Korea

(Seoul)

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800

Customer Service and Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3600

Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394 3122

Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287 5600

Latin America

NOTE: Customers in
Latin America call the
U.S. for sales and
technical assistance.

Customer Technical Support . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-4093

Customer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-3619

Fax

(Technical Support and Customer Service)

. . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-3883

Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-4397

SalesFax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . . 728-4600

728-3772

For technical assistance in this country after normal working hours, use one of the following numbers:
(353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.).

Table 5-3. Dell Contact Numbers

(Continued)

Country

Area

Local Number or

Department Name or Service

Code

Toll-Free Number

Summary of Contents for Latitude XPi CD

Page 1: ... Dell Latitude XPi CD Reference and Troubleshooting Guide ...

Page 2: ...of Dell Computer Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks and Windows for Workgroups is a trademark of Microsoft Corporation Intel and Pentium are registered trademarks of Intel Corporation PRODIGY is a registered trademark of Prodigy Services Co CompuServe is a registered trademark of CompuServe Inc Other trademarks and trade names may be used in this document...

Page 3: ...emperatures and may result in damage from burns Protect your computer battery and hard disk drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight When you move your computer between environ ments with very different temperature and or humidity ranges condensation may form on or within the computer To avoid damaging the com puter allow suf...

Page 4: ...imize reflections and glare on the display When using an external monitor with your computer set the monitor at a comfortable viewing distance usually 510 to 610 millimeters 20 to 24 inches from your eyes Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Use a chair that provides good lower back support Keep your forearms horizontal with yo...

Page 5: ...the battery from the battery compartment 4 Open the input output I O panel door on the back of your computer and ground yourself by touching the unpainted metal surface of the I O connector While you work periodically touch the I O panel to dissipate any static electricity that might harm internal components arms at desk level computer positioned directly in front of user wrists relaxed and flat ...

Page 6: ...following steps to prevent damage from electro static discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static elec tricity from your body When transporting a sensitive component first pla...

Page 7: ... how to check the computer s hardware and use the Dell diagnostics to isolate component problems Chapter 5 Getting Help describes the help tools Dell provides to assist you if you have a problem with the computer It also explains how and when to call Dell for technical assistance Appendix A Technical Specifications is intended primarily as reference material if you are interested in learning more ...

Page 8: ...nstall if nec essary configure and use your operating system software Documentation is included with any options you purchase separately from your computer This docu mentation includes information that you need to configure and install these options in your Dell computer Readme files may be installed on your hard disk drive to provide last minute updates about technical changes to your computer or...

Page 9: ... lowercase italics constant parameters are displayed in lower case bold The brackets indicate items that are optional Example del drive path filename p Command lines consist of a command and may include one or more of the command s possible parameters Command lines are presented in the Courier New font Example del c myfile doc Screen text is text that appears on the screen of your display or exter...

Page 10: ...xii ...

Page 11: ...izing System Features 2 1 About System Setup Options 2 1 Accessing the Dell Control Center 2 1 Using the System Setup Program 2 1 Working With System Setup Screens 2 2 System Setup Options 2 5 AC 2 5 Admin Password 2 5 Alarm Resume 2 5 Asset Tag 2 5 Battery 2 5 Battery Status 2 5 BIOS Version 2 5 Boot Sequence 2 6 Boot Speed 2 6 Brightness 2 6 Date 2 6 Disk Time Out 2 6 Diskette Drive A 2 7 Displa...

Page 12: ...Password 2 10 Replicator Network 2 10 Replicator SCSI 2 10 Ring Event Resume 2 10 Ring Speed 2 10 S2D Time Out 2 10 Serial Port 2 11 Service Tag 2 11 Smart CPU Mode 2 11 Speaker Volume 2 11 Suspend Time Out 2 12 System Memory 2 12 System Switch 2 12 Time 2 12 Video Memory 2 13 System Utilities and Drivers 2 13 Asset Tag Utility 2 14 Assigning Changing and Deleting an Asset Tag Code 2 14 Configurin...

Page 13: ...15 Avoiding Interrupt Assignment Conflicts 3 15 Memory Allocations 3 16 I O Map 3 17 Troubleshooting Procedures 3 18 Troubleshooting a Wet Computer 3 18 Troubleshooting a Damaged Computer 3 19 Troubleshooting a Power Failure 3 19 Total Power Failure When Using the AC Adapter 3 20 Total Power Failure When Using the Battery 3 21 No Power to a Part of the Computer 3 21 Troubleshooting the Diskette Dr...

Page 14: ...4 2 How to Use the Dell Diagnostics 4 3 Confirming the System Configuration Information 4 4 How to Use the Menu 4 5 Main Menu Options 4 5 Run 4 5 Select 4 5 Subtest 4 6 Run Under Subtest 4 6 Select Under Subtest 4 6 Options Under Subtest 4 6 Test Limits Under Subtest 4 6 About Under Subtest 4 6 Key Help Under Subtest 4 6 Quit Menu Under Subtest 4 6 Options 4 6 Number of Times to Repeat Test s 4 7 ...

Page 15: ...Subtests 4 17 Hard Disk Drives Non SCSI Test Group 4 17 Why Run a Hard Disk Drives Test 4 17 Subtests 4 18 IDE CD ROM Drives Test Group 4 18 Why Run an IDE CD ROM Drives Test 4 18 Subtests 4 18 Serial Infrared Ports Test Group 4 19 Why Run a Serial Infrared Ports Test 4 19 Subtests 4 19 Parallel Ports Test Group 4 19 Why Run a Parallel Ports Test 4 20 Subtests 4 20 SCSI Devices Test Group 4 20 Why...

Page 16: ... Product Information 5 4 Returning Items for Warranty Repair or Credit 5 4 Before You Call 5 5 Dell Contact Numbers 5 7 Appendix A Technical Specifications A 1 Appendix B Diagnostic Video Tests B 1 Video Memory Test B 1 Video Hardware Test B 1 Text Mode Character Test B 1 Character Attributes Subtest 80 x 25 B 2 Character Set Subtest 80 x 25 B 2 Character Attributes Subtest 40 x 25 B 2 Character S...

Page 17: ... B 5 1024 x 768 256 Color Graphics Mode Screen External Monitor B 5 Color Palettes Test B 5 Solid Colors Test B 6 Appendix C Regulatory Notices C 1 FCC Class B Notice U S Only C 1 Modem Requirements C 2 Type of Service C 2 Telephone Company Procedures C 2 If Problems Arise C 2 Installation and Labeling C 2 Load Number C 2 IC Notice Canada Only C 2 Canadian Modem Requirements C 3 EN 55022 Complianc...

Page 18: ...Computer 1 2 Figure 2 1 System Setup Screens 2 4 Figure 3 1 AC Adapter and Power Cable 3 2 Figure 3 2 Removing the Battery 3 2 Figure 3 3 External Cables 3 2 Figure 4 1 Diagnostics Menu 4 2 Figure 4 2 Main Screen of the Dell Diagnostics 4 4 Figure 5 1 Diagnostics Checklist 5 6 Figure B 1 80 Column x 25 Line Character Set Subtest Screen B 2 Figure B 2 40 Column x 25 Line Character Set Subtest Scree...

Page 19: ...ters 4 7 Table 4 2 Dell Diagnostics Tests 4 10 Table 4 3 RAM Test Switches 4 13 Table 5 1 Help Tools 5 2 Table 5 2 International Dialing Codes 5 8 Table 5 3 Dell Contact Numbers 5 10 Table A 1 Technical Specifications A 1 Table B 1 Color Attributes B 3 ...

Page 20: ...xxii ...

Page 21: ...oprocessor and Peripheral Component Interconnect PCI technology This chapter describes the major hardware and software features of your computer Figure 1 1 Front View of the Computer display microphone battery tilt support foot on each side of display indicator panel display latch speaker front infrared port CD ROM drive keyboard diskette drive trackball ...

Page 22: ...table support and 3D audio spa tializer with software controlled treble and bass Soundblaster Pro compatible voice and music functions Jacks for connecting external speakers head phones or a microphone to your computer Built in microphone and stereo speakers Sixteen megabytes MB of nonremovable extended data out EDO memory on the system board Mem ory modules offer improved performance by using a s...

Page 23: ...IrDA Stand ard 1 1 Fast IR for use with external devices An integrated audio controller that provides sound functions and is SoundBlasterPro compatible Three sound jacks that support an external micro phone headphones speakers and record playback devices A built in keyboard that has special keys for use with the Microsoft Windows 95 operating system Software Features The following software is incl...

Page 24: ...en Ring or Ethernet Dell DeskDock Additional batteries External keyboards and a numeric keypad External monitors External pointing devices External speakers headphones and microphones Printers Hard disk drives Battery charger AC adapter PC Cards 4 8 and 16 MB memory modules Carrying case Auto adapter for powering the computer from the cigarette lighter in your car Instructions for connecting or in...

Page 25: ...om puter before any changes take effect Changes for other options take effect immediately NOTE If you change an option that is activated by rebooting the System Setup program displays the setting you selected rather than the setting currently in effect You must reboot for the new setting to take effect After you set up your computer run through the system setup options to become familiar with them...

Page 26: ...hat requires rebooting in order to take effect press CTRL ALT DEL to reboot The Help text in the upper right corner of the System Setup screens tells you if the computer must be rebooted If the new setting does not require rebooting to take effect press ESC to exit the System Setup program If you are using MS DOS only press FN F1 at any time on the built in keyboard or CTRL ALT ENTER on an externa...

Page 27: ...ross the bottom of both screens lists keys and their functions within the System Setup program Table 2 1 lists the keys you use to view or change infor mation on the System Setup screens and to exit the program For a detailed explanation of each option see System Setup Options found later in this section Table 2 1 System Setup Navigation Keys Keys Action Moves to the next field Moves to the previo...

Page 28: ... Socket Lower PC Card Socket Monitor Toggle Replicator SCSI Replicator Network Ring Speed 1216 MB 3 5 inch 1 44 MB 150 MHz Diskette First High Disabled COM1 Disabled Bidirectional Enabled Not Installed Not installed Enabled Enabled Enabled 16 mbps Power Management Display Time Out Disk Time Out Suspend Time Out S2D Time Out Smart CPU Mode Brightness Ring Event Resume Alarm Resume Display Close Sys...

Page 29: ... for this option are ENABLED the default is used to resume normal operation when the computer detects an alarm DISABLED keeps the computer in suspend or standby mode even if the computer detects an alarm A change to the ALARM RESUME option takes effect immediately rebooting is not required Asset Tag The ASSET TAG option displays the asset tag code if you or your organization assigned one to your c...

Page 30: ...he com puter s processing speed the default and COMPATIBLE a slower compatibility speed The compatibility speed var ies depending on the configuration of your system When you change the setting in the BOOT SPEED option the System Setup program stores and continues to display the new setting even if you do not reboot your computer when you exit the System Setup program If you start the System Setup...

Page 31: ...splay but does not put the computer into suspend mode Display Time Out DISPLAY TIME OUT lets you decide how long the com puter operates with no input output I O activity before turning off the display to conserve battery power Settings for this option in both AC and BATTERY are The default setting is 4 MINUTES To increase battery operating time set DISPLAY TIME OUT to a lower number of minutes NOT...

Page 32: ...actual setting For a change in the INTEGRATED TRACKBALL option to take effect you must reboot your computer IntelliSpin INTELLISPIN lets you compensate for unbalanced CDs which can cause the computer to vibrate when the CD ROM drive is in use This option allows you to use discs that might otherwise be unreadable This option is available for CD ROM drives with speeds of 6X or higher If this option ...

Page 33: ...rallel port acts as a PS 2 compatible bidirectional port AT compatible unidirectional port Enhanced Par allel Port EPP compatible port or Extended Capabilities Port ECP compatible port Options for this option are BIDIRECTIONAL the default puts the port in bidirec tional mode so that the data transfer rate can be improved by bidirectional operation such as with a network parallel adapter NORMAL put...

Page 34: ...e default is used to resume normal operation when the computer detects a modem ring DISABLED keeps the computer in suspend mode when the computer detects a modem ring NOTES Dell recommends that you set RING EVENT RESUME to DISABLED when an external serial device other than a modem is connected to your computer In order for the RING EVENTRESUME optiontoworkproperly thisfeaturemustbeenabledinthedevi...

Page 35: ...t is not being actively used Settings for this option are ENABLED the default allows the computer to slow down the microprocessor when it is inactive DISABLED keeps the microprocessor running at its normal operating speed regardless of microprocessor inactivity To increase battery operating time set the SMART CPU MODE option to ENABLED When the SMART CPU MODE optionis enabled andthemicro processor...

Page 36: ... of memory displayed includes the standard 16 megabytes MB of system memory permanently installed on the system board plus any memory modules installed in your computer There are no user selectable settings for this option The amount of memory displayed changes if you install or remove a memory module Possible settings for this option are System Switch SYSTEM SWITCH allows you to use the power swi...

Page 37: ...information see the subsection titled Configuring PC Cards found later in this section In all other operating systems use the PC Card configuration utility that comes with the operating system Change video resolution In Windows 95 click the Start button point to Set tings and click Control Panel Double click the Display icon and click the Settings tab In Windows 3 x double click this icon in the C...

Page 38: ...l assigned to your computer To view an existing asset tag code type asset and press ENTER To delete the asset tag code without assigning a new one type asset d and press ENTER To display a help screen for this utility type asset and press ENTER Configuring PC Cards In MS DOS you can configure installed PC Cards and install their device drivers using the PCM configuration utility NOTE You do not ha...

Page 39: ... following message appears The S2D partition was successfully removed NOTE After you remove the S2D partition the computer cannot activate suspend to disk mode until you recreate the partition If you try to activate suspend to disk mode and receive the message No Suspend To Disk partition available you must create an S2D par tition See the next subsection Creating the S2D Partition Creating the S2...

Page 40: ...splay If an error message appears it provides information about steps to take to continue building the partition When the S2D partition has been built and verified the following message appears The S2D partition was successfully created For more information on when and how to use suspend to disk mode see Suspend to Disk Mode in the online System User s Guide ...

Page 41: ...o Continue to step 2 2 Perform the steps in the next subsection Check ing Connections Is the problem resolved Yes A connection to your computer was loose You have fixed the problem No Continue to step 3 3 Perform the steps in Look and Listen found later in this chapter Did your computer complete the start up boot routine NOTE The boot routine is the operating system s attempt to load its files int...

Page 42: ...e screws are tight In addition check for damaged or frayed cables Be sure the following items are properly connected or installed The AC adapter and power cable NOTE The AC adapter connector the AC adapter and the AC adapter cable may appear slightly differ ent from those shown in Figure 3 1 Figure 3 1 AC Adapter and Power Cable The battery Figure 3 2 Removing the Battery All cables to external de...

Page 43: ...ER If the diskette drive access indicator does not light up see Troubleshooting the Diskette Drive found later in this chapter The hard disk drive CD ROM drive access indicator The hard disk drive CD ROM drive access indicator should flicker when you access data on the hard disk drive or CD ROM drive You can test this indicator by typing dir c at an MS DOS prompt and pressing ENTER If the hard dis...

Page 44: ...tup options you have not resolved the problem see Chapter 4 Running the Dell Diagnostics Messages and Codes Your application programs operating system and the computer itself are capable of identifying problems and alerting you to them When this occurs a message may appear on the computer s display or on an external moni tor if one is attached or a beep code may sound If an error message appears o...

Page 45: ... check the file struc ture of the diskette or hard disk drive See the MS DOS documentation for more information For other operating systems run the appropriate utility to check the file structure of the diskette or hard disk drive See the documentation that came with your oper ating system Decreasing available memory One or more memory modules may be faulty or improperly seated See Troubleshooting...

Page 46: ...ailure The operating system is unable to carry out the command This message is usually followed by specific informa tion for example PRINTER OUT OF PAPER Respond by taking the appropriate action Hard disk drive configu ration error The computer cannot identify the drive type Turn off the computer remove the drive and boot the computer from a bootable diskette Then turn off the computer reinstall t...

Page 47: ...e Keyboard Controller Test in the Dell diagnos tics For instructions see Chapter 4 Running the Dell Diagnostics Keyboard con troller failure A cable or connector may be loose or the keyboard may be faulty Reboot the computer and do not touch the keyboard or the mouse during the boot routine If the problem per sists Run the Keyboard Controller Test in the Dell diagnostics For instructions see Chapt...

Page 48: ...g value An installed memory module may be faulty or improperly seated See Troubleshooting Memory found later in this chapter Memory odd even logic failure at address read value expect ing value An installed memory module may be faulty or improperly seated See Troubleshooting Memory found later in this chapter Memory write read failure at address read value expecting value An installed memory modul...

Page 49: ...hard disk drive Check the diskette or hard disk drive with the MS DOS chkdsk utility If a large number of sectors are defec tive back up the data if possible and then reformat the dis kette or hard disk drive Seek error MS DOS is unable to find a specific track on the diskette or hard disk drive If the error is on the diskette drive try another diskette in the drive If the error persists see Troub...

Page 50: ...ed in NVRAM may be dead Connect your computer to AC power to charge the bat tery If the problem persists call Dell for technical assistance For instructions see Chapter 5 Getting Help Time of day not set please run the System Setup program The time or date stored in the System Setup program does not match the system clock Correct the settings for the DATE and TIME options For instructions see Usin...

Page 51: ...g Help 1 2 3 DMA page register write read failure Run the System Set Test Group in the Dell diagnostics See Chapter 4 Running the Dell Diagnostics for instructions If the program does not load call Dell for technical assistance For instructions see Chapter 5 Getting Help 1 3 1 through 2 4 4 An installed memory module is not being properly identified or used See Troubleshooting Memory found later i...

Page 52: ...r instructions see Chap ter 5 Getting Help 4 3 1 Memory failure above address 0FFFFh Run the RAM Test Group in the Dell diagnostics For instruc tions see Chapter 4 Running the Dell Diagnostics 4 3 3 Timer chip counter 2 failure Call Dell for technical assistance For instructions see Chap ter 5 Getting Help 4 3 4 Time of day clock stopped Call Dell for technical assistance For instructions see Chap...

Page 53: ...amage and or destroy data stored on the hard disk drive and permanently affect the perfor mance of the programs they infect Several commercial virus scanning programs are available for purchase and most bulletin board services BBSs archive freely dis tributed virus scanning programs that you can download with a modem Before installing a program read its documentation to learn how the program works...

Page 54: ...st converted into expanded memory by an expanded memory manager EMM Under the following conditions expanded memory can greatly enhance the computer s ability to use application programs that require more memory than is available in the conventional memory area The application program is written for use with expanded memory The EMM driver is installed and properly initialized Improper use of an EMM...

Page 55: ... Avoiding Interrupt Assignment Conflicts Problems can arise if two devices attempt to use the same interrupt request IRQ line To avoid this type of con flict check the documentation for the default IRQ line setting for each installed device Then consult Table 3 4 to configure the device for one of the available IRQ lines NOTE Installed devices cannot share the same COM port address The default add...

Page 56: ...anager EMM When the microprocessor or a pro gram addresses a location within the upper memory area it is physically addressing a location within one of these devices IRQ12 Generated by the keyboard controller to indicate that the output buffer of the integrated trackball or external PS 2 mouse is full IRQ13 Not available IRQ14 Generated by the hard disk drive to indicate that the drive requires th...

Page 57: ...000 0010FFEF High memory area 0010FFF0 1FFFFFFF Extended memory 20000000 FFFBFFFF Reserved FFFC0000 FFFFFFFF BIOS ROM NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the online System User s Guide Table 3 7 I O Map Address Device 0020 003F Interrupt controller 1 0040 005F System timers 0060 006F Keyboard controller 0070 0071 RTC and NMI enable 0080 009F ...

Page 58: ...from the bottom of the computer Remove any memory modules from their sockets on the system board To remove a memory module carefully spread apart the inner metal tabs of the memory module socket just far enough for the memory module to disengage from the socket the module should pop up slightly Then lift the memory module away from the socket 6 Open the display and place the computer across two bo...

Page 59: ...cket just far enough for the memory module to disengage from the socket the module should pop up slightly Then lift the memory module away from the socket To reinstall a memory module align the memory module s edge connector with the slot in the center of the memory module socket Press the memory module s edge connector firmly into the socket Pivot the memory module down until it clicks into place...

Page 60: ...attery found later in this section 6 Call Dell for technical assistance See Chapter 5 Getting Help for instructions Total Power Failure When Using the AC Adapter If no signs of power are present in the computer when using the AC adapter make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you com plete the following procedure NOTE Before you begin this procedure make sure...

Page 61: ...uter operates normally when using AC power go to step 7 If the computer does not boot when using the AC adapter see the previous subsection Total Power Failure When Using the AC Adapter 4 Is the low battery indicator flashing Yes Continue to step 5 No The problem is resolved 5 Fully charge the battery For instructions see the topic titled Charging the Battery in the online System User s Guide 6 Tu...

Page 62: ...y module can be firmly seated only one way 5 Turn on the computer Is the display on Yes The entire computer is receiving power the problem is resolved No The display may be defective See Trouble shooting the Built In Display found later in this section If the display still does not work connect an external monitor and run the Dell diagnostics See Chapter 4 Running the Dell Diagnostics for instruct...

Page 63: ...r Dell computer 4 Insert a bootable diskette into drive A and reboot the computer The diskette must contain the same config sys and autoexec bat files that are on the hard disk drive 5 Type d and press ENTER Then type dir and press ENTER Does MS DOS display the root directory contents for drive D Yes The problem is resolved No Go to step 6 6 Insert the Dell Diagnostics Diskette into drive A and re...

Page 64: ...rat ing system diskette and reboot the computer Does the operating system load now Yes The hard disk drive may contain a corrupted operating system or it may have bad sectors Re install the operating system as described in the documentation that accompanied your operating sys tem If reinstalling the operating system does not correct the problem continue to step 8 No Continue to step 8 8 Call Dell ...

Page 65: ...uring POST the computer checks the computer s mem ory and then writes to and reads from the number of available bytes to ensure proper operation The com puter counts the bytes and displays the count on the display Pressing the SPACEBAR interrupts this count and moves the computer to the next phase of POST If the mem ory count displayed is less than the amount installed or if the computer fails dur...

Page 66: ... No Continue to step 2 2 If the computer is running is the low battery indicator blinking Yes The display turns off when the final low battery warning occurs Replace the battery or connect the computer to alternating current AC power through the AC adapter Press a key on the keyboard If the display is still not readable continue to step 3 No Continue to step 3 3 Turn off the computer and any attac...

Page 67: ...alize its components Yes The problem is resolved No Continue to step 3 3 Raise the built in display into viewing position if necessary and press FN F8 or CTRL ALT F8 to switch the video image from the external monitor to the display 4 Use the FN or FN key combination to adjust the brightness Use the FN or FN key combination to adjust the contrast Is the full display readable NOTE Contrast cannot b...

Page 68: ...to step 3 3 Check the contents of the initialization and start up files See Installing and Configuring Soft ware found earlier in this chapter Are the port configuration commands correct Yes Go to step 5 No Continue to step 4 4 Change the necessary statements in the start up files If the port problem is confined to a particular appli cation program see the application program s documentation for s...

Page 69: ...begin this procedure make sure that the SYSTEM SWITCH option in the System Setup program is set to ON OFF For instructions see Using the System Setup Program in Chapter 2 1 Turn off the computer and the serial device and swap the interface cable which connects the device to the serial port with a comparable working cable 2 Turn on the computer and the serial device Is the problem resolved Yes You ...

Page 70: ... provides a procedure for troubleshooting the computer s sound functions Make a copy of the Diagnostics Checklist found in Chap ter 5 and fill it out as you complete the following procedure 1 Press FN END Do the built in speakers emit a beep Yes All sound functions had been muted Pressing FN END turns the sound back on The problem is resolved No Go to step 2 2 Press FN END again Then press FN PAGE...

Page 71: ... can also control the sequence in which the tests are run The diagnostic test groups or subtests also have these helpful features Options that let you run tests individually or collectively An option that allows you to choose the number of times a test group or subtest is repeated The ability to display test results print them or save them in a file Options to suspend testing when an adjustable er...

Page 72: ...ollow these steps to start the diagnostics 1 Turn off the computer 2 Place the Dell Diagnostics Diskette in the diskette drive and boot the computer NOTE Before you read the rest of this chapter you may want to start the Dell diagnostics so you can see the menus on your display When you start the diagnostics the Dell logo screen appears and a program tests the random access memory RAM that will be...

Page 73: ...rder they will be run if you select the RUN menu optionand then the ALL menu option Press the up or down arrow key to highlight a test group On the right side of the screen the System Configu ration area lists the computer s current hardware settings On the lower right side of the screen the IDE Drive Information area displays information about your hard disk drive Two lines at the bottom of the s...

Page 74: ...ttached to the computer Instead the printer is listed as a parallel port The computer recognizes the parallel port as LPT1 which is an address that tells the computer where to send outgoing information and where to look for incoming information Because your printer is a RAM System Set Video Keyboard Mouse Diskette Drives Hard Disk Drives Non SCSI IDE CD ROM Drives Serial Infrared Ports Parallel Po...

Page 75: ...ailable The following subsections explain the menu options as listed from left to right in the Main menu Run RUN displays five options ONE SELECTED ALL KEY HELP and QUIT MENU If you select ONE only the high lighted test group is run If you choose SELECTED the computer runs the test groups or subtests selected within the test groups that you selected Select test groups or subtests within test group...

Page 76: ...ghlight ONE and press ENTER To reverse a subtest selection highlight the subtest and press the SPACEBAR To clear all selected subtests select CLEAR ALL The KEY HELP option displays a list of available key controls The QUIT MENU option returns you to the previous menu Options Under Subtest The OPTIONS option in the Subtest menu functions in the same manner as the OPTIONS option in the Main menu For...

Page 77: ...user interaction Set the PAUSE parameterto NO when you want to bypass subtests that require user interaction such as when you run the diagnostics overnight Table 4 1 Option Parameters Option Limit Possible Values NUMBER OF TIMES TO REPEAT TEST S 0001 through 9999 or 0000 which loops indefinitely until you press the CTRL and BREAK keys The default is 1 MAXIMUM ERRORS ALLOWED 0000 through 9999 where...

Page 78: ...ents of the file appear on the display After running particular diagnostic tests and viewing the status messages generated by the tests in the result file you can delete the contents of the file so that it is empty for the next set of messages generated Otherwise the next mes sages are added to the end of the previous ones in the file Output Device for Error Messages Ordinarily all error messages ...

Page 79: ...ressing the ESC key The values you selected under TEST LIMITS remain in effect until you change them or exit the diagnostics The values are reset to their defaults when you restart the diagnostics About ABOUT in the Main menu displays information about the highlighted test group such as limits and parameters and how to set them Key Help KEY HELP displays a list of key controls available for the se...

Page 80: ...rd controller on the system board Video Video Memory Test Video Hardware Test Text Mode Character Test Text Mode Color Test Text Mode Pages Test Graphics Mode Test Color Palettes Test Solid Colors Test Tests the display by checking various aspects of video output Keyboard Keyboard Controller Test Keyboard Key Sequence Test Keyboard Interactive Test Stuck Key Test Tests the keyboard by checking the...

Page 81: ...rnal loopback connector Parallel Ports Parallel Internal Test Parallel External Loopback Test Parallel External Interrupt Test Parallel Printer Pattern Test Tests the components through which peripherals that use the parallel port such as printers send and receive data SCSI Devices Internal Diagnostic Test Seek Test Read Test Write Test Audio Output Test Eject Removable Media Test Display Informat...

Page 82: ...e end of the ramtest command line The switches can be used in any order but they must be separated by a space For example to run the RAM comprehensive subtest 10 times without pausing stopping at a maximum of 20 errors and outputting the results to a file named ramtst rpt type the following command line at the MS DOS prompt and press ENTER ramtest r10 np m20 oframtst rpt To view the Help screen th...

Page 83: ...amic RAM DRAM is being recharged properly System Set Test Group The subtests in the System Set Test Group check the computer s basic system board components and verify their related functions Why Run a System Set Test The System Set subtests double check many system board components suchas the computer s I O circuitry that are tested by other test groups or subtests in the diagnostics You should r...

Page 84: ...the peripheral device A spreadsheet program or other type of mathemati cal application runs abnormally slow generates error messages concerning calculations or operations runs incorrectly or generates incorrect results or a proven piece of the program appears to malfunction and you confirm that the software itself is not at fault You can confirm that the software is not at fault by moving the prog...

Page 85: ...or distorted image run all of the subtests in the Video Test Group If the alignment of text or images is off regardless of the program you are running run the Text Mode Character Test Text Mode Pages Test and the Graphics Mode Test If the color on the display or external monitor is intermittent or not displayed at all run the Text Mode Color Test the Color Palettes Test and the Solid Colors Test I...

Page 86: ...esponse you antici pated the key contact may be damaged Run the Keyboard Interactive Test When a key does not work at all run all of the sub tests in the Keyboard Test Group Subtests The four keyboard subtests confirm the following key board functions Keyboard Controller Test Confirms the ability of the keyboard controller chip to communicate with the keyboard and confirms the programming of the c...

Page 87: ...up An error message appears on the screen stating that the computer cannot read from or write to a diskette A diskette cannot be properly formatted or format error messages appear on the screen Data on diskettes is corrupted or lost these problems may be intermittent Subtests The four diskette drive subtests available in the Diskette Drives Test Group confirm the following drive functions Change L...

Page 88: ...fies that all tracks on the drive can be written to correctly IDE CD ROM Drives Test Group The subtests in the IDE CD ROM Drives Test Group check the functionality of the integrated drive electronics IDE CD ROM drive Before conducting an IDE CD ROM test insert into the CD ROM drive a CD with audio and data tracks such as a multimedia CD NOTE The Audio Output Test requires a CD with audio tracks al...

Page 89: ...ation that came with the peripheral to troubleshoot it and confirm that it is work ing properly If the external device is not properly installed through software the device also may not function properly Try operating the device from different programs or through the operating system If it still does not work you can eliminate the software configuration as the cause of the problem Although the fol...

Page 90: ...tent errors the port may be faulty If the computer displays an error message that is related to the external device connected to a port but corrections to the device do not resolve the error run the appropriate subtest in the Parallel Ports Test Group If your software and the diagnostics do not recognize that you have a parallel port you should check the PARALLEL MODE system setup option and if ne...

Page 91: ...rectly Write Test Positions the read write heads at each block of the device and verifies that all tracks on the device can be written to correctly Audio Output Test Causes the drive to begin playing the first audio track on an audio CD To determine if the test passed listen to the audio output of the drive NOTE The Audio Output Test does not run automat ically as part of the SCSI Devices Test Gro...

Page 92: ...res Why Run an Audio Test If you do not hear sounds from your built in speakers when you expect to it is possible that your operating system or sound application uses resource settings differ ent from those of the audio controller in the computer In the absence of an expected sound first check the docu mentation that accompanied your operating system or sound application to see if the sound featur...

Page 93: ...st three Audio subtests are interactive In both the FM Sound Playback Test and the Analog Sound Play back test a series of musical tones is played through the computer s built in speaker s A message on the display asks if you hear the tones Type y if you hear the tones otherwise type n The third interactive test the Record and Playback Test checks the computer s built in microphone and speaker s W...

Page 94: ...4 24 Dell Latitude XPi CD Reference and Troubleshooting Guide ...

Page 95: ...ng the diagnostics 4 Make a copy of the Diagnostics Checklist found later in this chapter and fill it out NOTE Save the Diagnostics Checklist in this chap ter as a master so you can use it to make copies as needed On your Diagnostics Checklist document any error messages or beep codes as they occur so you can inform the Dell technician of them Describe what was happening when the error occurred No...

Page 96: ...mail e mail using the following addresses World Wide Web http www dell com Anonymous FTP ftp dell com Table 5 1 Help Tools Subject or Task Tool BIOS revisions TechConnect BBS Frequently asked questions Dell Q A Customer Technical Support Information about Dell its products and its services TechFax service World Wide Web on the Internet Installation instructions Online System User s Guide Reference...

Page 97: ...ons You can even interrupt an AutoTech session and continue the session later The code number that the AutoTech service gives you allows you to continue your session where you ended it The information available through AutoTech includes Specifications and prices for Dell computers cur rently on sale Installation instructions for Dell computers and peripherals Answers to questions about the Microso...

Page 98: ... check on the status of any Dell products that you have ordered A recording prompts you for the information needed to locate and report on your order For the telephone number to call see Table 5 3 Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell Com puter Corporation for customer assistance Have your invoice or packi...

Page 99: ...tic and troubleshooting activities by photocopying the Diagnostics Checklist in Figure 5 1 and filling it out whenever you experience a problem with the computer NOTE Be sure to save the checklist in Figure 5 1 as a master so you can use it to make copies as needed The checklist can also be accessed in the topic titled Diag nostics Checklist in the online System User s Guide If you need to call De...

Page 100: ..._____________ Are you connected to a network yes no Network version and network card _______________________________________________________________ Programs and versions __________________________________________________________________________ ____________________________________________________________________________________________ _____________________________________________________________...

Page 101: ...ocal number as shown in the following illustration To place a long distance call within your own country use area codes instead of international access codes country codes and city codes For example to call Paris France from Montpellier France dial the area code plus the local number as shown in the following illustration The codes required depend on where you are calling from as well as the desti...

Page 102: ... 011 Not required Czech Republic Prague 00 42 2 Denmark Horsholm 009 45 Not required Finland Helsinki 990 358 0 France Paris Montpellier 19 33 1 67 Germany Langen 00 49 6103 Hong Kong 001 852 Not required Ireland Bray 16 353 1 Italy Milan 00 39 2 Japan Tokyo 001 81 3 Korea Seoul 001 82 2 Luxembourg 00 Malaysia Penang 007 60 Mexico Colonia Granada 95 52 5 Netherlands Amsterdam 00 31 20 New Zealand ...

Page 103: ...annesburg 09 091 27 11 Spain Madrid 07 34 1 Sweden Upplands Vasby 009 46 8 Switzerland Geneva 00 41 22 U K Bracknell 010 44 1344 U S Austin Texas 011 1 Not required Table 5 2 International Dialing Codes Continued Country City International Access Code Country Code City Code ...

Page 104: ...18 341 Austria Vienna Switchboard 0224334100 0 Technical Support 0660 8779 Belgium Brussels Customer Technical Support toll free 0800 14856 Customer Service 02 466 91 99 Sales toll free 0800 16884 SalesFax 02 466 47 89 TechFax International call to the Netherlands 00 31 206829106 TechConnect BBS International call to the Netherlands 00 31 206866504 For technical assistance in this country after no...

Page 105: ...free 1 800 387 5752 Sales Direct sales from within Toronto 416 758 2200 Sales Software and peripherals toll free 1 800 667 7345 Sales Federal government education and medical toll free 1 800 567 7542 Sales Major accounts toll free 1 800 387 5755 TechConnect BBS 512 728 8528 TechFax toll free 1 800 950 1329 Czech Republic Prague Technical Support 02 8728 221 Customer Service and Sales 02 879250 Tec...

Page 106: ...chConnect BBS Montpellier 16 22 53 04 Sales Major accounts Paris 16 1 47 62 69 00 Direct Sales Paris 16 1 47 62 68 50 47 62 68 68 Corporate Sales Paris 16 1 47 62 69 00 Germany Langen Customer Technical Support 06103 971 200 Customer Care 06103 971 500 TechConnect BBS 06103 971 666 Sales 06103 971 460 Hong Kong Customer Technical Support toll free 800 4107 Sales toll free 800 4109 For technical as...

Page 107: ...e and Sales toll free 080 200 3600 Fax 394 3122 Switchboard 287 5600 Latin America NOTE Customers in Latin America call the U S for sales and technical assistance Customer Technical Support 512 728 4093 Customer Service 512 728 3619 Fax Technical Support and Customer Service 512 728 3883 Sales 512 728 4397 SalesFax 512 728 4600 728 3772 For technical assistance in this country after normal working...

Page 108: ...o call the U S for access to the Automated Order Status System and AutoTech Automated Order Status System U S 512 728 0685 AutoTech U S Automated technical support 512 728 0686 Customer Technical Support 525 228 7870 Sales 525 228 7811 toll free 91 800 900 37 toll free 91 800 904 49 Customer Service 525 228 7878 Main 525 228 7800 Netherlands Amsterdam Customer Technical Support toll free 06 099666...

Page 109: ...ountries excluding Australia Hong Kong Japan Malaysia New Zealand and Singapore see individual listings for these countries Customer Technical Support 60 4 810 4977 Sales 60 4 810 4988 Spain Madrid Technical Support 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 91 902 100 185 Switchboard 91 329 10 80 For technical assistance in this country after normal working hours...

Page 110: ...mer Service 022 979 01 50 U K Bracknell Customer Technical Support Dell Dimension systems 01344 720109 Customer Technical Support Other systems 01344 723723 Customer Care 01344 720110 TechFax 01344 723178 TechConnect BBS 01344 723858 Sales 01344 720000 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only ...

Page 111: ... Major Accounts toll free 1 800 357 3355 Fax toll free 1 800 727 8320 TechFax toll free 1 800 950 1329 TechConnect BBS 512 728 8528 Switchboard 512 338 4400 For technical assistance in this country after normal working hours use one of the following numbers 353 1 204 4008 or 353 1 286 5908 English only the call is rerouted to the U S 1 Use this telephone number if your call is about a system purch...

Page 112: ...5 18 Dell Latitude XPi CD Reference and Troubleshooting Guide ...

Page 113: ...ry 16 KB External cache memory 256 KB pipelined burst SRAM Math coprocessor internal to the microprocessor Chip Set and Bus System chip set Pico Power Vesuvius LS Core Logic Microprocessor data bus width 64 bits DRAM bus width 64 bits Address bus width 32 bits Flash EPROM 256 KB Local bus 60 MHz PCI bus 30 MHz NOTE For the full name of an abbreviation or acronym used in this table see the Glossary...

Page 114: ...sockets two Memory module capacities 4 8 and 16 MB fast page mode Standard RAM 16 MB EDO on system board Maximum RAM 48 MB Memory access time tRAC 70 ns tCAC 20 ns BIOS address F000 0000 Connectors Serial DTE one 9 pin connector 16 550 compatible 16 byte buffer Parallel one 25 hole connector unidirectional bidirectional EPP 1 9 or ECP Monitor one 15 hole connector 1 The system supports fast page m...

Page 115: ...lizer Stereo conversion 16 bit analog to digital and digital to analog FM music synthesizer 20 voice 72 operator Interfaces Internal ISA bus External stereo line in minijack microphone in minijack headphones speakers out minijack Speakers four 8 ohm speakers Internal speaker amplifier 1 W into 8 ohms stereo Headphones amplifier 150 mW into 32 ohms stereo Controls volume can be controlled through k...

Page 116: ...e 0 closed to 180 Dot pitch 0 31 mm Power consumption Panel typical 0 69 W Backlight 2 10 W Controls brightness can be controlled through a key combi nation the Display window in the Dell Control Center or the System Setup program Keyboard Number of keys 85 U S Canada Korea Thailand and locations that use traditional Chinese 86 Europe 87 Japan Key travel 3 0 0 5 mm 0 12 0 02 inch Key spacing 18 25...

Page 117: ... 40 C 50 to 104 F Discharge 10 to 40 C 50 to 104 F Storage 40 to 65 C 40 to 149 F NiCad reserve battery Voltage 7 2 V Operating time approximate 2 minutes if computer is in battery swap mode 40 days if power is turned off 2 Battery performance features such as charge time operating time and life span can vary according to the conditions under which the computer and battery are used NOTE For the fu...

Page 118: ...es Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 40 to 158 F CD ROM Drive3 Disc size 8 cm and 12 cm no adapter required Data transfer rate Sustained 900 KB sec mode 2 disc Burst 14 4 MB sec PIO mode 3 Seek time Random 200 m sec Full stroke 500 m sec 3 The CD ROM drive in your computer may have different specifications NOTE For the full name o...

Page 119: ...0 to 104 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 90 noncondensing Storage 95 noncondensing Maximum vibration Operating 0 51 GRMS using a random vibration spectrum that simulates truck shipment Storage 1 1GRMSusingarandom vibrationspectrumthat simulates air truck shipment 3 The CD ROM drive in your computer may have different specifications NOTE For the full name of an ...

Page 120: ...idth of 2 ms Storage 203 2 cm sec 80 inches sec less than or equal to a pulse width of 2 ms Altitude maximum Operating 3048 m 10 000 ft Storage 10 600 m 35 000 ft 4 Measured with the hard disk in head park position NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the online System User s Guide Table A 1 Technical Specifications Continued ...

Page 121: ...Test are interactive These interactive tests display images on the display or monitor and require you to respond with the following steps 1 Examine a displayed image for correctness 2 If an image is correct type y 3 If an image is incorrect type n The following sections describe each of the tests in the Video Test Group Video Memory Test The Video Memory Test verifies the integrity of the video me...

Page 122: ...nge ASCII character set in 80 column by 25 line text mode Figure B 1 shows part of the char acter set subtest screen Figure B 1 80 Column x 25 Line Character Set Subtest Screen Character Attributes Subtest 40 x 25 The 40 column x 25 line character attributes subtest displays four lines of text in 40 column by 25 line double wide text mode that demonstrate normal intensity video reverse video inten...

Page 123: ...and each column has a unique background color Where the same foreground and background color intersect the hexadecimal number is not visible Type y if each character is displayed cor rectly otherwise type n Table B 1 indicates the color in each of the rows and columns Table B 1 Color Attributes Row or Column Number Foreground Color Background Color 0 black black 1 blue blue 2 green green 3 cyan cy...

Page 124: ...some aspect of graphics mode data and colors The following subsections describe the Graphics Mode Test screens in the order in which they appear 320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320 x 200 pixel graphics mode screens The first screen displays three pyramids in red green and yellow The second screen displays three pyramids in magenta cyan and white Type ...

Page 125: ... pixel 256 color graphics mode screen displays a series of squares with four colors in each square Type y if all the squares appear to be correct otherwise type n 1024 x 768 16 Color Graphics Mode Screen External Monitor The 1024 x 768 pixel 16 color graphics mode screen displays a series of hourglasses in 16 different colors with the name of the color beneath each hourglass Type y if all the hour...

Page 126: ...ng color then press the right arrow key to increase the color intensity or press the left arrow key to decrease the intensity Type y if all the squares are the correct colors otherwise type n Solid Colors Test The Solid Colors Test checks whether the video sub system is displaying the correct colors This test also lets you check for missing pixels When this test is running four screens appear sequ...

Page 127: ...rent branch circuits If necessary consult a representative of Dell Computer Corporation or an experienced radio television technician for additional suggestions You may find the following booklet helpful FCC Interference Handbook 1986 available from the U S Government Printing Office Washington DC 20402 Stock No 004 000 00450 7 Note that FCC regulations provide that changes or modi fications not e...

Page 128: ...ephone line as it may harm the telephone network If the tele phone company notes a problem it may temporarily discontinue service When practical it will notify you in advance of this disconnection If advance notice is not feasible you will be notified as soon as possible When you are notified you will be given the opportunity to cor rect the problem and informed of your right to file a complaint w...

Page 129: ...ublic Only CE Notice Marking by the symbol indicates compliance of this Dell system to the EMC Electromagnetic Compati bility directive of the European Community Such marking is indicative that this Dell system meets or exceeds the following technical standards EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment NOTE EN 55022 emissio...

Page 130: ...o operate this equipment Class 1 Notice This equipment complies with the limits for a Class 1 digital device devices used in commercial and or indus trial environments and conforms to the standards for information technology equipment that are set by the Voluntary Control Council for Interference for preventing radio frequency interference in commercial and or indus trial areas Consequently when u...

Page 131: ...αλαχϕα ελεκτρψχζνα ποµιεσζχζενια ποωιννα ζαωιερα ωπρζεωοδζιεφαζοωψµρεζερωοω οχηρον πρζεδζωαρ χιαµι ωποσταχιβεζπιεχζνικαοωαρτοχι ζναµιονοωεϕ νιε ωι κσζεϕ νι 10Α αµπερ ω Χα κοωιτε οδ χζενιε υρζ δζενια οδ σιεχι ζασιλαϕ χεϕ νασ τ πυϕε πο ωψϕ χιυ ωτψχζκι σζνυρα ζασιλαϕ χεγο ζ γνιαζδα σιεχιοωεγο κτ ρεποωιννοβψ υσψτυοωανεωποβλι υ υρζ δζενια ι βψ ατωο δοστ πνε Ζνακ βεζπιεχζε στωα Β ποτωιερδζα ζγοδνο υρζ δ...

Page 132: ...C 6 Dell Latitude XPi CD Reference and Troubleshooting Guide ...

Page 133: ...rds and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the DellWare program are not covered Batteries for portable computers are covered only during the initial one year period of this warranty Coverage During Year One During the one year period beginning on the invoice...

Page 134: ...ES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITH OUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIM...

Page 135: ...s replacement parts for the Dell hardware product s cov ered under this limited warranty when a part requires replacement You must report each instance of hardware failure to Dell s Customer Technical Support in advance to obtain Dell s concurrence that a part should be replaced and to have Dell ship the replacement part Dell will ship parts using next business day delivery shipping prepaid if you...

Page 136: ...boards and mice that are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the DellWare program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must call Dell s Customer Technic...

Page 137: ...are Dell branded or that are included on Dell s standard price list are covered under this warranty all other monitors keyboards and mice including those sold through the DellWare program are not covered Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must call Dell s Customer Technical Support within the...

Page 138: ...ce for a refund of the product purchase price if already paid This refund will not include any shipping and handling charges shown on your invoice If your organization bought the products from Dell under a written agreement with Dell there may be different terms for the return of products under this policy based on your agreement with Dell To return products you must call Dell Customer Service at ...

Page 139: ...cks 1 2 Audio Test Group Dell diagnostics 4 22 AutoTech service 5 3 B basic input output system See BIOS battery 1 3 beep codes 3 11 See also error messages BIOS upgrade 2 6 version 2 5 boot device selecting 2 6 boot routine about 3 1 booting the computer 2 6 bulletin board service See TechConnect BBS C cables shielded cables C 1 troubleshooting 3 2 cache memory 1 3 calling Dell 5 7 card See PC Ca...

Page 140: ...4 17 error messages 4 12 features 4 1 Hard Disk Drives Non SCSI Test Group 4 17 IDE CD ROM Drives Test Group 4 18 Dell diagnostics continued Keyboard Test Group 4 16 main screen 4 4 Mouse Test Group 4 16 Network Interface Test Group 4 21 Parallel Ports Test Group 4 19 quitting 4 9 RAM Test Group 4 12 SCSI Devices Test Group 4 20 starting 4 2 system configuration information 4 4 System Set Test Gro...

Page 141: ...ure vi H hard drive See hard disk drives hard disk drives about 1 2 capacity 2 8 interchanging 1 4 power management 2 6 S2D partition 2 14 testing 4 17 troubleshooting 3 23 Hard Disk Drives Non SCSI Test Group Dell diagnostics 4 17 help from Dell Computer Corporation 5 1 help tools AutoTech service 5 3 Dell diagnostics program 4 1 5 3 Dell Q A 5 2 TechConnect BBS 5 4 TechFax service 5 3 user s doc...

Page 142: ...d 3 14 extended 3 14 failure during POST 3 25 I O map 3 17 maximum configuration 1 2 memory continued memory modules 1 2 RAM Test Group in Dell diagnostics 4 12 system memory 1 2 2 12 memory modules capacities supported 1 2 reseating 3 18 3 22 menu options Dell diagnostics 4 5 messages beep codes 3 4 Dell diagnostics 4 1 4 12 error messages 2 1 3 14 system messages 3 4 System Setup messages 2 3 mi...

Page 143: ...itor check 3 27 hard disk drive check 3 23 memory check 3 25 power failure AC power 3 21 battery power 3 21 power failure continued cable connections 3 2 partial 3 21 troubleshooting 3 19 power management display 2 7 enabling and disabling options 2 9 hard disk drive 2 6 microprocessor 2 11 PC Cards 2 8 serial port 2 11 suspend mode 2 12 suspend to disk mode 2 10 2 14 power switch 1 2 power on sel...

Page 144: ...p Dell diagnostics 4 19 service 5 1 service tag 2 11 setup program See System Setup program shielded cables C 1 software device drivers 3 15 error messages 3 14 included with your computer 1 3 installing and configuring 3 13 memory resident programs 3 14 problems 3 13 program conflicts 3 15 start up files 3 14 system utilities 2 13 troubleshooting errors 3 13 using 3 14 virus scan 3 13 Solid Color...

Page 145: ...ocket option 2 8 Microprocessor option 2 9 Monitor Toggle option 2 9 options 2 5 Parallel Mode option 2 9 Power Management option 2 9 Primary Password option 2 10 Replicator Network option 2 10 System Setup program continued Replicator SCSI option 2 10 Ring Event Resume option 2 10 Ring Speed option 2 10 S2D Time Out option 2 10 screens 2 4 Serial Port option 2 11 Service Tag option 2 11 Smart CPU...

Page 146: ...19 external keyboard keypad 3 24 external keypad 3 24 external monitor 3 27 failure during RAM count 3 25 hard disk drive failure during POST 3 23 I O functions 3 28 infrared ports 3 29 IRQ conflicts 3 15 messages 3 4 monitor 3 27 troubleshooting continued parallel port 3 27 parallel printer 3 28 power failure 3 19 serial devices 3 29 serial port 3 27 software errors 3 13 visual signs of problems ...

Page 147: ...o Test Group Video Test Group Dell diagnostics 4 15 video tests Color Palettes Test B 5 Graphics Mode Test B 4 Solid Colors Test B 6 video tests continued Text Mode Character Test B 1 Text Mode Color Test B 3 Text Mode Pages Test B 4 Video Hardware Test B 1 Video Memory Test B 1 W warnings x warranty information ix warranty repair or credit 5 4 water damage 3 18 ...

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