Troubleshooting Your Computer
3-7
Hard-disk
drive failure
The hard-disk drive does not
respond to commands from the
computer.
Turn off the computer, remove the drive, and boot the
computer from a bootable diskette. Then turn off the
computer again, reinstall the drive, and reboot the com-
puter. If the problem persists, try another drive. Then run
the Hard-Disk Drive Test Group in the Dell diagnostics.
(For instructions, see Chapter 4, “Running the Dell Diag-
nostics.”)
Hard-disk
drive read
failure
The hard-disk drive may be
faulty.
See “Troubleshooting the Hard-Disk Drive” found
later in this chapter.
Invalid config-
uration
information–
please run Sys-
tem Setup
program
The system configuration
information does not match the
hardware configuration. This
message is most likely to occur
after a memory module is
installed.
Correct the appropriate options in the System Setup
program. (For instructions, see “Using the System
Setup Program” in Chapter 2.)
Keyboard clock
line failure
A cable or connector may be
loose, or the keyboard may be
faulty.
Run the Keyboard Controller Test in the Dell diagnos-
tics. (For instructions, see Chapter 4, “Running the Dell
Diagnostics.”)
Keyboard con-
troller failure
A cable or connector may be
loose, or the keyboard may be
faulty.
Reboot the computer and do not touch the keyboard or
the mouse during the boot routine. If the problem per-
sists, Run the Keyboard Controller Test in the Dell
diagnostics. (For instructions, see Chapter 4, “Running the
Dell Diagnostics.”)
Keyboard data
line failure
A cable or connector may be
loose, or the keyboard may be
faulty.
Run the Keyboard Controller Test in the Dell diagnos-
tics. (For instructions, see Chapter 4, “Running the Dell
Diagnostics.”)
Keyboard stuck
key failure
If using an external keyboard or
keypad, a cable or connector
may be loose or the keyboard
may be faulty.
If using the built-in keyboard,
the keyboard may be faulty.
A key on the built-in keyboard
or external keyboard may have
been pressed while the com-
puter was booting.
Run the Stuck Key Test in the Dell diagnostics.
(For instructions, see Chapter 4, “Running the Dell
Diagnostics.”)
Table 3-2. System Error Messages
(Continued)
Message
Cause
Action
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
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