Dell Latitude X1, Quick Reference Manual

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Quick Reference Guide
19
Other software problems
Using the Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run
the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE:
The Dell Diagnostics works only on Dell™ computers.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD
(also known as the ResourceCD ).
C
HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION
—
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
ACK UP YOUR FILES IMMEDIATELY
.
U
SE A VIRUS
-
SCANNING PROGRAM TO CHECK THE HARD DRIVE
,
FLOPPY DISKS
,
OR
C D
S
.
S
AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
Start
MENU
.
S
CAN THE COMPUTER FOR SPYWARE
—
If you are experiencing slow computer performance, you
frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your
computer might be infected with spyware. Use an anti-virus program that includes anti-spyware
protection (your program may require an upgrade) to scan the computer and remove spyware. For more
information, go to
support.dell.com and search for the keyword spyware .
R
UN THE
D
ELL
D
IAGNOSTICS
—
If all tests run successfully, the error condition is related to a
software problem.