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Dell Inspiron 5584, Service Manual

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Dell Inspiron 5584 Service Manual Download Page 135

Identifier

GUID-EE9A5D95-88BE-4EE7-983E-D97C680BDECD

Status

Released

Enhanced Pre-Boot System Assessment (ePSA) 

diagnostics

CAUTION: 

Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid 

results or error messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the 
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device 
groups allowing you to:

•

Run tests automatically or in an interactive mode

•

Repeat tests

•

Display or save test results

•

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•

View status messages that inform you if tests are completed successfully

•

View error messages that inform you of problems encountered during testing

NOTE: 

Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal 

when the diagnostic tests are performed.

Identifier

GUID-0B893EED-EFBC-4831-A9C4-7298A7A9F619

Status

Released

Running the ePSA diagnostics

1 

Turn on your computer.

2 

As the computer boots, press the F12 key as the Dell logo appears.

3 

On the boot menu screen, select the 

Diagnostics

 option.

4 

Click the arrow at the bottom left corner.
Diagnostics front page is displayed.

5 

Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.

6 

To run a diagnostic test on a specific device, press Esc and click 

Yes

 to stop the diagnostic test.

7 

Select the device from the left pane and click 

Run Tests

.

8 

If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

Identifier

GUID-F7E24B39-9988-47A8-8C7B-4F85BA0CF5DD

Status

Released

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

Solid white

 — Power adapter is connected and the battery has more than 5 percent charge.

Troubleshooting

135

Summary of Contents for Inspiron 5584

Page 1: ...Inspiron 5584 Service Manual Regulatory Model P85F Regulatory Type P85F001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Identifier GUID 089FFA4B 3A62 4B51 BDE1 309C58A451D9 Status Released 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of thei...

Page 3: ...ent 13 4 Recommended tools 14 5 Screw list 15 6 Removing the base cover 17 Procedure 17 7 Replacing the base cover 20 Procedure 20 8 Removing the battery 23 Lithium ion battery precautions 23 Prerequisites 23 Procedure 23 9 Replacing the battery 25 Lithium ion battery precautions 25 Procedure 25 Post requisites 26 10 Removing the memory modules 27 Prerequisites 27 Procedure 27 11 Replacing the mem...

Page 4: ...ptane memory module 42 Procedure to move the M 2 screw mount 42 Procedure 43 Post requisites 45 18 Removing the hard drive 46 Prerequisites 46 Procedure 46 19 Replacing the hard drive 49 Procedure 49 Post requisites 50 20 Removing the speakers 51 Prerequisites 51 Procedure 51 21 Replacing the speakers 53 Procedure 53 Post requisites 54 22 Removing the touchpad 55 Prerequisites 55 Procedure 55 23 R...

Page 5: ...uisites 73 30 Removing the coin cell battery 74 Prerequisites 74 Procedure 74 31 Replacing the coin cell battery 76 Procedure 76 Post requisites 76 32 Removing the power button board 77 Prerequisites 77 Procedure 77 33 Replacing the power button board 79 Procedure 79 Post requisites 80 34 Removing the power button with fingerprint reader 81 Prerequisites 81 Procedure 81 35 Replacing the power butt...

Page 6: ...rocedure 100 41 Replacing the palm rest and keyboard assembly 102 Procedure 102 Post requisites 103 42 Removing the display bezel 104 Prerequisites 104 Procedure 104 43 Replacing the display bezel 106 Procedure 106 Post requisites 107 44 Removing the camera 108 Prerequisites 108 Procedure 108 45 Replacing the camera 110 Procedure 110 Post requisites 111 46 Removing the display panel 112 Prerequisi...

Page 7: ...ftware Installation Utility 129 Video drivers 129 Intel Serial IO driver 129 Intel Trusted Execution Engine Interface 129 Intel Virtual Button driver 130 Wireless and Bluetooth drivers 130 55 System setup 131 System setup 131 Entering BIOS setup program 131 Navigation keys 131 Boot Sequence 132 Clearing CMOS settings 132 Clearing BIOS System Setup and System passwords 133 56 Troubleshooting 134 Fl...

Page 8: ...Flea power release 138 57 Getting help and contacting Dell 139 Self help resources 139 Contacting Dell 139 8 Contents ...

Page 9: ... files and exit all open applications 2 Shut down your computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from you...

Page 10: ...all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 10 After working inside your ...

Page 11: ...you must disengage before disconnecting the cable When disconnecting cables keep them evenly aligned to avoid bending any connector pins When connecting cables ensure that the ports and connectors are correctly oriented and aligned CAUTION Press and eject any installed card from the media card reader Identifier GUID E1EAA29F F785 45A4 A7F8 3E717B40D541 Status Released Electrostatic discharge ESD p...

Page 12: ...t and bonding wire Never use wireless wrist straps Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage It is recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are...

Page 13: ...rting ESD sensitive components such as replacement parts or parts to be returned to Dell it is critical to place these parts in anti static bags for safe transport Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment CAUTION Do not lift greater than 50 pounds Always obtain additional resources or use a mechanical lifting device 1 Get a firm balanced footing Keep...

Page 14: ...EA979CC8 84EC 4827 86C4 C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools Phillips screwdriver 1 Flat head screwdriver Plastic scribe 4 14 Recommended tools ...

Page 15: ...th the configuration ordered Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and keyboard assembly M2 5x6 7 Battery Palm rest and keyboard assembly M2x3 4 Display panel Display back cover and antenna assembly M2x2 5 4 Fan Palm rest and keyboard assembly M2x3 3 Hard drive assembly Palm rest and keyboard assembly M2x3 4 Hard drive bracket Hard drive M3x3 ...

Page 16: ...t reader optional Palm rest and keyboard assembly M2x2 2 Solid state drive Intel Optane Palm rest and keyboard assembly M2x3 1 System board Palm rest and keyboard assembly M2x2 2 System board Palm rest and keyboard assembly M2x3 2 Touchpad bracket Palm rest and keyboard assembly M2x2 3 Wireless card bracket System board M2x3 1 16 Screw list ...

Page 17: ...uter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID CCE47711 B4BC 4B9B BA18 D74F5B7F402B Status Released Procedure 1 Remove the seven screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly 2 Loosen the two captive screws on the base cover 3 Using a plastic scribe pry the base cover starting from ...

Page 18: ...NOTE The following steps are applicable only if you want to further remove any other components from your computer 5 Disconnect the battery cable from the system board 18 Removing the base cover ...

Page 19: ...6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power Removing the base cover 19 ...

Page 20: ...orking inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID BEB85CCD C424 4E6D 8C25 FBEBFF0943DD Status Released Procedure 1 Connect the battery cable to the system board if applicable 2 Place the base cover on the palm rest and keyboard assembl...

Page 21: ...e seven screws M2 5x6 that secure the base cover to the palm rest and keyboard assembly 4 Tighten the two captive screws that secure the base cover to the palm rest and keyboard assembly Replacing the base cover 21 ...

Page 22: ...22 Replacing the base cover ...

Page 23: ...ow the battery to drain Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free ...

Page 24: ... if the battery cable was not previously disconnected 2 Remove the four screws M2x3 that secure the battery to the palm rest and keyboard assembly 3 Lift the battery off the palm rest and keyboard assembly 24 Removing the battery ...

Page 25: ... mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a Li...

Page 26: ...Identifier GUID DD3F4DBC 49BA 4598 BD65 5809D725F062 Status Released Post requisites Replace the base cover 26 Replacing the battery ...

Page 27: ...s in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 13068DA7 9FE3 41CC 8093 27112047A918 Status Released Prerequisites Remove the base cover Identifier GUID 5F9685B4 2F5F 4D74 8059 35190911DE1E Status Released Procedure NOTE Depending on the configuration ordered your computer may come ...

Page 28: ... fingertips to carefully spread apart the securing clips on each end of the memory module slot until the memory module pops up 3 Remove the memory module from the memory module slot 28 Removing the memory modules ...

Page 29: ...www dell com regulatory_compliance Identifier GUID A1F8571E 3646 4BE5 BB8B 589CBB909821 Status Released Procedure NOTE Depending on the configuration ordered your computer may come installed with one or two memory modules 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 3 Press the memory module down until it c...

Page 30: ...ter working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 13068DA7 9FE3 41CC 8093 27112047A918 Status Released Prerequisites Remove the base cover Identifier GUID D9F0D567 F315 4011 93D4 49639A56B83B Status Released Procedure 1 Locate the...

Page 31: ...t to the system board 3 Slide and remove the wireless card bracket from the wireless card 4 Using a plastic scribe disconnect the antenna cables from the wireless card 5 Slide and remove the wireless card from the wireless card slot Removing the wireless card 31 ...

Page 32: ...32 Removing the wireless card ...

Page 33: ...UTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot 2 Insert the wireless card at an angle into the wireless card slot 3 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Table 2 Antenna cabl...

Page 34: ...Identifier GUID DD3F4DBC 49BA 4598 BD65 5809D725F062 Status Released Post requisites Replace the base cover 34 Replacing the wireless card ...

Page 35: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 13068DA7 9FE3 41CC 8093 27112047A918 Status Released Prerequisites Remove the base cover Identifier GUID 30A24F15 4F4C 44DB BDB1 183B5A69C1D7 Status Released Procedure 1 Remove the display cable from the routing guides on the fan 2 Disconnect the fan cable from the system board 3 Remove the...

Page 36: ...36 Removing the fan ...

Page 37: ...de your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID D3ED9C2B D956 4CF2 A127 B096330435C1 Status Released Procedure 1 Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly 2 Replace the two screws M2x3 that secure the fan to the palm rest and keyboard board assembly...

Page 38: ...Identifier GUID DD3F4DBC 49BA 4598 BD65 5809D725F062 Status Released Post requisites Replace the base cover 38 Replacing the fan ...

Page 39: ...y best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 13068DA7 9FE3 41CC 8093 27112047A918 Status Released Prerequisites Remove the base cover Identifier GUID 494240BB FF72 4DD9 8D74 816D388271B1 Status Released Procedure NOTE The M 2 card slot on your computer may support the following configurations M 2 2230 solid state drive M 2 2280 soli...

Page 40: ...solid state drive Intel Optane to the palm rest and keyboard assembly 4 Lift the solid state drive Intel Optane at an angle and remove it from the solid state drive Intel Optane slot 40 Removing the solid state drive Intel Optane memory module ...

Page 41: ...Removing the solid state drive Intel Optane memory module 41 ...

Page 42: ...he solid state drive Identifier GUID A96B7432 A437 43C5 9DA5 2C247C41FA8F Status Released Procedure to move the M 2 screw mount This computer supports two M 2 card form factors M 2 2230 M 2 2280 If you are replacing the M 2 card with a different form factor perform the following procedure to move the M 2 screw mount to another location that accommodates the new form factor If the replacement card ...

Page 43: ...ed a thermal shield may be installed in your computer If no thermal shield is installed skip steps 4 and 5 1 Align the notch on the solid state drive Intel Optane with the tab on the solid state drive Intel Optane slot 2 Slide the solid state drive Intel Optane into the solid state drive Intel Optane slot 3 Replace the screw M2x3 that secures the solid state drive Intel Optane to the palm rest and...

Page 44: ...rive Intel Optane 4 Align the screw hole on the thermal shield with the screw hole on the palm rest and keyboard assembly 5 Replace the screw M2x3 that secures the thermal shield to the palm rest and keyboard assembly 44 Replacing the solid state drive Intel Optane memory module ...

Page 45: ...Identifier GUID DD3F4DBC 49BA 4598 BD65 5809D725F062 Status Released Post requisites Replace the base cover Replacing the solid state drive Intel Optane memory module 45 ...

Page 46: ...ore safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID 8322BCD8 7CDF 461C 9E20 01F9CF6F7B51 Status Released Prerequisites 1 Remove the base cover 2 Remove the ba...

Page 47: ...nnect the interposer from the hard drive assembly 5 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 6 Lift the hard drive bracket off the hard drive Removing the hard drive 47 ...

Page 48: ...48 Removing the hard drive ...

Page 49: ...g inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive Identifier GUID 21628DB7 0851 4228 B697 66F2F858C6B8 Status Released Procedure 1 Align the screw holes on the hard drive bracket wi...

Page 50: ...ews M2x3 that secure the hard drive assembly to the palm rest and keyboard assembly 6 Connect the hard drive cable to the system board and close the latch to secure the cable Identifier GUID F26A0E51 EB3B 4573 AE52 835A287646D2 Status Released Post requisites 1 Replace the battery 2 Replace the base cover 50 Replacing the hard drive ...

Page 51: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 13068DA7 9FE3 41CC 8093 27112047A918 Status Released Prerequisites Remove the base cover Identifier GUID 87B8F647 0C2A 481E 9A1A 465B7DCC7EC2 Status Released Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove it from the routing g...

Page 52: ...52 Removing the speakers ...

Page 53: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID C7254594 A8A1 45DE 8273 3556ADCA6620 Status Released Procedure NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 1 Using the alignment posts and rubber grommets place the left and right speakers in the slots on the palm rest and keybo...

Page 54: ...Identifier GUID DD3F4DBC 49BA 4598 BD65 5809D725F062 Status Released Post requisites Replace the base cover 54 Replacing the speakers ...

Page 55: ...tifier GUID 83F25809 81CA 4CF7 82AB 5BEA26AAC310 Status Released Procedure 1 Open the latch and disconnect the I O board cable from the system board 2 Lift the I O board cable off the touchpad 3 Peel the tapes that secure the touchpad bracket to the palm rest and keyboard assembly 4 Remove the three M2x2 screws that secure the touchpad bracket to the palm rest and keyboard assembly 5 Lift the touc...

Page 56: ...56 Removing the touchpad ...

Page 57: ... the touchpad is equal 1 Slide and place the touchpad into the slot on the palm rest and keyboard assembly 2 Replace the four screws M2x2 that secure the touchpad to the palm rest and keyboard assembly 3 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly 4 Align the screw holes on the touchpad bracket to the screw holes on the palm rest and keyboard assembly 5 Replace...

Page 58: ...Identifier GUID F26A0E51 EB3B 4573 AE52 835A287646D2 Status Released Post requisites 1 Replace the battery 2 Replace the base cover 58 Replacing the touchpad ...

Page 59: ...re you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 913EA327 ABAC 4C01 8DF2 6D8D0FD92AA4 Status Released Prerequisites 1 Remove the base cover 2 Remove the fan Identifier GUID 944BFF07 2096 4E4A 8BFA 494351FFFCD5 Status Released Procedur...

Page 60: ...60 Removing the heat sink ...

Page 61: ...e system board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Identifier GUID 64DF3285 FB61 4846 B420 3E3187C0919E Status Released Procedure NOTE Depending on the configuration ordered the number of captive screws on the heat sink may vary Computers with discrete graphics 7 cap...

Page 62: ...Identifier GUID 200AB789 5442 4ABB 8EED F990CF2D1066 Status Released Post requisites 1 Replace the fan 2 Replace the base cover 62 Replacing the heat sink ...

Page 63: ...er working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 40819B15 E569 4098 8202 B032BA8421E3 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card Identifier GUID 0E9A6B7C D7C8 42A8 9BC6 F67C8F75F6B7 Status Released Procedure 1 Remove the three screws M2 5x5 that secure t...

Page 64: ...rom the system board 4 Remove the screw M2x3 that secures the power adapter port to the palm rest and keyboard assembly 5 Lift the power adapter port along with its cable off the palm rest and keyboard assembly 64 Removing the power adapter port ...

Page 65: ...Removing the power adapter port 65 ...

Page 66: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B822CBE0 1A9A 4B73 874C 2E6026C528E0 Status Released Procedure 1 Align the screw hole on the power adapter port with the screw hole on the palm rest and keyboard assembly 2 Replace the screw M2x3 that secures the power adapter port to the palm rest an...

Page 67: ... secure the right hinge to the system board and palm rest assembly Identifier GUID 06349007 D63B 4C1D A932 6C91AC1D6953 Status Released Post requisites 1 Replace the wireless card 2 Replace the base cover Replacing the power adapter port 67 ...

Page 68: ...F68EC4B86F4 Status Released Prerequisites CAUTION Disconnecting the I O board resets the BIOS setup program s settings to default Before disconnecting the I O board it is recommended to note the BIOS setup program s settings 1 Remove the base cover 2 Remove the battery 3 Remove the hard drive Identifier GUID 59F36E4C B494 4F50 A136 BB83A1F113E8 Status Released Procedure CAUTION Disconnecting the I...

Page 69: ...ard 4 Peel the I O board cables from the palm rest and keyboard assembly 5 Remove the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 6 Lift the I O board along with the cable off the palm rest and keyboard assembly Removing the I O board 69 ...

Page 70: ...70 Removing the I O board ...

Page 71: ... more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F396BFDE A92E 49DA A86B 25285706F328 Status Released Procedure 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 2 Replace the two screws M2x3 that secure the I O board to the palm rest and keyboard assembly 3 Adhere the I O board cables to ...

Page 72: ...5 Close the left hinge 6 Replace the three screws M2 5x5 that secure the left hinge to the palm rest and keyboard assembly 72 Replacing the I O board ...

Page 73: ...Identifier GUID 3613F6EE 3E5F 4C17 BCE0 47A42E0B3660 Status Released Post requisites 1 Replace the hard drive 2 Replace the battery 3 Replace the base cover Replacing the I O board 73 ...

Page 74: ...ogram s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID 0D7C7D42 1AB5 459C 8D6C 41DC68E4A615 Status Released Prerequisites CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default Before removing the I O board along with the coin cell battery it is recommended to note the B...

Page 75: ...Removing the coin cell battery 75 ...

Page 76: ...orking inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 33520F1D FBA6 47E1 9558 DEB1622D99B8 Status Released Procedure With the positive side facing up snap the coin cell battery into the battery socket on the I O board Identifier GUID 764BCE4E 8F57 490B 8202 922CF46398B9 Status Released Post requisite...

Page 77: ...e Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B255026D 5E98 4C22 9DF5 8B7CD1477321 Status Released Prerequisites 1 Remove the base cover 2 Remove the fan Identifier GUID 9FA9D974 A7CA 4865 B26E 9BC239C8B34D Status Released Procedure 1 Open the latch and disconnect the power button board cable from the system board 2 Open the latch and disconnect the power ...

Page 78: ...78 Removing the power button board ...

Page 79: ...ety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID CE6A96E7 F153 4CA1 B601 F5AFE7DA5ED0 Status Released Procedure 1 Using the clip and alignment posts slide and adhere the power button board and its cable to the palm rest and keyboard assembly 2 Slide the power button cable into the connector on the power button board and close the latc...

Page 80: ...Identifier GUID BA9E2C10 1C7D 48C2 BDA3 BBD99449907E Status Released Post requisites 1 Replace the fan 2 Replace the base cover 80 Replacing the power button board ...

Page 81: ... reader Identifier GUID DE70BF65 E6B6 472A 9807 9DD35FC4EAF2 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the hard drive 4 Remove the I O board Identifier GUID 753A6997 BB88 40FB 9FA9 3BF83507B5A2 Status Released Procedure 1 Open the latch and disconnect the power button cable from the power button board 2 Remove the two screws M2x2 that secure the power butt...

Page 82: ...82 Removing the power button with fingerprint reader ...

Page 83: ...or computers that are shipped with fingerprint reader Identifier GUID 09C37D7D D1A6 4E6D A67B 6AF2EFE397DB Status Released Procedure 1 Place the power button into the slot on the palm rest and keyboard assembly 2 Replace the two screws M2x2 that secure the power button to the palm rest and keyboard assembly 3 Align the screw holes on the power button bracket with the screw holes on the palm rest a...

Page 84: ...0C651B5D FD3E 4F2F A66E 3EE984782AAA Status Released Post requisites 1 Replace the I O board 2 Replace the hard drive 3 Replace the battery 4 Replace the base cover 84 Replacing the power button with fingerprint reader ...

Page 85: ...tifier GUID 40819B15 E569 4098 8202 B032BA8421E3 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card Identifier GUID 31FE21BE 2A57 493A 83DC AEAFE69B598D Status Released Procedure 1 Peel the tape that secures the display cable connector latch to the system board 2 Open the latch and disconnect the display cable from the system board 3 Note the routing of the display ca...

Page 86: ...6 Lift the palm rest and keyboard assembly at an angle 7 Slide and remove the palm rest and keyboard assembly off the display assembly 86 Removing the display assembly ...

Page 87: ...8 After performing all the above steps you are left with display assembly Removing the display assembly 87 ...

Page 88: ...88 Removing the display assembly ...

Page 89: ...ng inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 625CCCFA 874A 4D3F 9F85 A9989559F452 Status Released Procedure NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard assembly 1 Slide the palm rest and keyboard assembly under the hinges ...

Page 90: ...the display cable through the routing guides on the fan and the palm rest and keyboard assembly 6 Slide the display cable to the connector on the system board and close the latch to secure the cable 7 Replace the tape that secures the display cable latch to the system board Identifier GUID 06349007 D63B 4C1D A932 6C91AC1D6953 Status Released Post requisites 1 Replace the wireless card 2 Replace th...

Page 91: ...rd removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Identifier GUID 9B24BA73 D190 4EA3 AA2F 0DF2DFB2F704 Status Releas...

Page 92: ...nd disconnect the touchpad cable from the system board 7 Open the latch and disconnect the hard drive cable from the system board 8 Open the latch and disconnect the first I O board cable from the system board 9 Open the latch and disconnect the second I O board cable from the system board 10 Open the latch and disconnect the power button board cable from the system board 92 Removing the system bo...

Page 93: ...e the system board to palm rest and keyboard assembly 12 Remove the two screws M2x3 that secure the system board to palm rest and keyboard assembly 13 Lift the system board off the palm rest and keyboard assembly Removing the system board 93 ...

Page 94: ...94 Removing the system board ...

Page 95: ... in the system board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID 5C7AE72A E0E3 45BC A898 F07EB74DBD66 Status Released Procedure 1 Align the screw hole...

Page 96: ...or on the system board and close the latch 7 Slide the hard drive cable into the connector on the system board and close the latch 8 Slide the touchpad cable into the connector on the system board and close the latch 9 Slide the keyboard cable into the connector on the system board and close the latch 10 Connect the speaker cable to the system board 11 Connect the power adapter port cable to the s...

Page 97: ...12 Close the right display hinge 13 Replace the three screws M2 5x5 that secure the right hinge to the system board and palm rest and keyboard assembly Replacing the system board 97 ...

Page 98: ... the memory modules 6 Replace the battery 7 Replace the base cover Identifier GUID C264FC4F B5CD 4F08 9183 CB9FC26A5E6A Status Released Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field 98 Replacing the sy...

Page 99: ...NOTE Service tag is the alphanumeric identifier located at the back side of your computer Replacing the system board 99 ...

Page 100: ...GUID 8AE535AB 46C8 4E22 BF75 EAA853B34336 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the fan 4 Remove the solid state drive Intel Optane 5 Remove the wireless card 6 Remove the speakers 7 Remove the hard drive 8 Remove the touchpad 9 Remove the power adapter port 10 Remove the display assembly 11 Remove the I O board 12 Remove the power button board 13 Remo...

Page 101: ...Removing the palm rest and keyboard assembly 101 ...

Page 102: ... Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F5B6879F 31F5 4BFE 8CD9 293E09B5DC27 Status Released Procedure Place the palm rest and keyboard assembly on a flat and clean surface 41 102 R...

Page 103: ...lace the power button board 4 Replace the I O board 5 Replace the display assembly 6 Replace the power adapter port 7 Replace the touchpad 8 Replace the hard drive 9 Replace the speakers 10 Replace the wireless card 11 Replace the solid state drive Intel Optane 12 Replace the fan 13 Replace the battery 14 Replace the base cover Replacing the palm rest and keyboard assembly 103 ...

Page 104: ...t practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 842125F7 ACB1 411F 911F D205914F1F88 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Identifier GUID 6444B7F9 D62F 4FD5 B54D B041B3F8F5BF Status Released Procedure 1 Using a plastic scribe carefully pry up the display bezel from th...

Page 105: ...Removing the display bezel 105 ...

Page 106: ... computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 1D902887 0F42 4B25 9EE5 F8A0065D9982 Status Released Procedure Align the display bezel with the display back cover and antenna assembly and then gently snap the display...

Page 107: ...Identifier GUID 894D064C 6502 4290 A158 524127D064E5 Status Released Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the base cover Replacing the display bezel 107 ...

Page 108: ... at www dell com regulatory_compliance Identifier GUID 4EAC6CFA EE1F 4B35 9585 4BC186B53E54 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Identifier GUID 30964F39 14DD 44E2 962E 1F4D295E21D0 Status Released Procedure 1 Gently pry the camera off the display back cover and antenna assembly 2 Release the camer...

Page 109: ...Removing the camera 109 ...

Page 110: ...r computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 3535A911 BFA1 42C1 B376 8EBB6F716DD6 Status Released Procedure 1 Connect the camera cable to the camera module 2 Adhere the tape that secures the camera cable to the camera module 3 Using the alignment post adhere the camera module on the display back cover and an...

Page 111: ... GUID 84AD8F42 09F1 4E40 8A74 83AE55D04AD4 Status Released Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover Replacing the camera 111 ...

Page 112: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 4EAC6CFA EE1F 4B35 9585 4BC186B53E54 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Identifier GUID 7668E8B4 B7A1 4279 8FE2 6788E28FFB30 Status Released Procedure 1 Remove the four screw...

Page 113: ... cable to the back of the display panel 4 Lift the latch and disconnect the display cable from the display panel cable connector 5 Lift the display panel away from the display back cover and antenna assembly Removing the display panel 113 ...

Page 114: ...114 Removing the display panel ...

Page 115: ...ce Identifier GUID E002C5E6 8A0C 4434 8980 A99AB51E4B6F Status Released Procedure 1 Place the display panel on a flat and clean surface 2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable 3 Adhere the tape that secures the display cable to the back of the display panel 4 Place the display panel on the display back cover and antenna ...

Page 116: ...ID 84AD8F42 09F1 4E40 8A74 83AE55D04AD4 Status Released Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replace the base cover 116 Replacing the display panel ...

Page 117: ...ulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 9A64DA8B 53A3 487C 8611 FA0887B851C1 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel Identifier GUID 9A5B3FF3 215C 435B 9008 4F112B215C8B Status Released Procedure 1 Remove the eight screws M2x2 that ...

Page 118: ...118 Removing the display hinges ...

Page 119: ...uctions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 66F2D31B 5369 45C7 9C11 4E4BD00A13BF Status Released Procedure 1 Align the screw holes on the display hinges and brackets with the screw holes on the display back cover and antenna assembly 2 Replace the eight screws M2x2 that se...

Page 120: ...1 48EC A038 F9667EC3A99C Status Released Post requisites 1 Replace the display panel 2 Replace the display bezel 3 Replace the display assembly 4 Replace the wireless card 5 Replace the base cover 120 Replacing the display hinges ...

Page 121: ...ompliance home page at www dell com regulatory_compliance Identifier GUID D97F6A68 2AE2 41D5 A6CC 29AE2F2D1FD2 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the display panel 6 Remove the camera Identifier GUID 1F56F4BF AED5 4435 ACC0 706CB021379F Status Released Procedure 1 Note the display cable ...

Page 122: ...122 Removing the display cable ...

Page 123: ...g inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 23EEFB76 6C7E 4600 A410 5C669D0B1CCB Status Released Procedure Route the display cable through the routing guides on the display back cover and antenna ass...

Page 124: ...7 2F62A8052A4F Status Released Post requisites 1 Replace the camera 2 Replace the display panel 3 Replace the display bezel 4 Replace the display assembly 5 Replace the wireless card 6 Replace the base cover 124 Replacing the display cable ...

Page 125: ...ces see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 45D62E40 58D1 4705 93E0 08D6ABC5A886 Status Released Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel 5 Remove the camera 6 Remove the display panel 7 Remove the display hinges 8 Remove the display cable Identifier GUID 58297331 ...

Page 126: ...126 Removing the display back cover and antenna assembly ...

Page 127: ...ore working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2329345E 1550 4DC5 98BD AB93FAC88061 Status Released Procedure Place the display back cover and antenna assembly on a clean and flat surface 53 R...

Page 128: ...sites 1 Replace the display cable 2 Replace the display hinges 3 Replace the display panel 4 Replace the camera 5 Replace the display bezel 6 Replace the display assembly 7 Replace the wireless card 8 Replace the base cover 128 Replacing the display back cover and antenna assembly ...

Page 129: ...e Device Manager check if the video driver is installed Install the video driver update from www dell com support Identifier GUID 43531ABB B77D 45B5 AFBA B90BDF782CFC Status Released Intel Serial IO driver In the Device Manager check if the Intel Serial IO driver is installed Install the driver updates from www dell com support Identifier GUID B021278B 5FB5 429E B0B5 BF580C34D140 Status Released I...

Page 130: ... updates from www dell com support Identifier GUID 543661C6 4009 4F1B BB4F 6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager check if the network card driver is installed Install the driver updates from www dell com support In the Device Manager check if the Bluetooth driver is installed Install the driver updates from www dell com support 130 Device drivers ...

Page 131: ... or change a user selectable option such as the user password type of hard drive installed and enabling or disabling base devices Identifier GUID 1432A924 49E9 4080 961D 2AFBDAF42039 Status Released Entering BIOS setup program 1 Turn on or restart your computer 2 During POST when the DELL logo is displayed watch for the F2 prompt to appear and then press F2 immediately NOTE The F2 prompt indicates...

Page 132: ...n the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will...

Page 133: ...Setup and System passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application System setup 133 ...

Page 134: ...r your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 Double click the BIOS update file icon and follow the instructions on the screen Identifier GUID 060D210F C287 462B AC38 81183D440A9D Status Released Flashing BIOS USB key 1 Follow the procedure from step 1 to step 7 in Flashing the BIOS to download the latest BIOS setup program file 2 Cr...

Page 135: ...tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Identifier GUID 0B893EED EFBC 4831 A9C4 7298A7A9F619 Status Released Running the ePSA diagnostics 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 C...

Page 136: ...ailure 2 2 System board BIOS or ROM Read Only Memory failure 2 3 No memory or RAM Random Access Memory detected 2 4 Memory or RAM Random Access Memory failure 2 5 Invalid memory installed 2 6 System board or chipset error 2 7 Display failure 3 1 Coin cell battery failure 3 2 PCI video card chip failure 3 3 Recovery image not found 3 4 Recovery image found but invalid 3 5 Power rail failure 3 6 Sys...

Page 137: ...ox and then type Intel Rapid Storage Technology 2 Click Intel Rapid Storage Technology The Intel Rapid Storage Technology window is displayed 3 On the Intel Optane memory tab click Disable to disable the Intel Optane memory NOTE For computers in which Intel Optane memory acts as a primary storage do not disable the Intel Optane memory The Disable option will be grayed out 4 Click Yes if you accept...

Page 138: ... has been powered off and the battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and hold the power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer 138 Troubleshooting ...

Page 139: ... to www dell com support 2 Type the subject or keyword in the Search box 3 Click Search to retrieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To loc...

Page 140: ...NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 140 Getting help and contacting Dell ...

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