56
Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system
or the program that was running when the message appeared.
V
ERIFY
THAT
THE
MODEM
IS
COMMUNICATING
WITH
W
INDOWS
—
Windows XP:
1
Click
Start
Control Panel
Printers and Other Hardware
Phone and Modem
Options
Modems
.
2
Click the COM port for your modem
Properties
Diagnostics
Query Modem
to verify that the modem is communicating with Windows.
Windows Vista:
1
Click
Start
and click
Control Panel
.
2
Click
Hardware and Sound
.
3
Click
Phone and Modem Options
and click the
Modems
tab.
4
Click the COM port for your modem.
5
Click
Properties
, click the
Diagnostics
tab, and then click
Query Modem
to verify
that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
E
NSURE
THAT
YOU
ARE
CONNECTED
TO
THE
I
NTERNET
—
Ensure that you have
subscribed to an Internet provider. With the Windows Mail e-mail program open,
click
File
. If
Work Offline
has a checkmark next to it, click the checkmark to
remove it and connect to the Internet. For help, contact your Internet service provider.
A
FILENAME
CANNOT
CONTAIN
ANY
OF
THE
FOLLOWING
CHARACTERS
: \ / : * ? “
< > | —
Do not use these characters in filenames.
book.book Page 56 Friday, April 4, 2008 12:10 PM
