6
Contents
Sound and Speaker Problems
. . . . . . . . . . . . . .
70
No sound from speakers
. . . . . . . . . . . . . .
70
No sound from headphones
. . . . . . . . . . . .
71
Video and Monitor Problems
. . . . . . . . . . . . . .
71
If the screen is blank
. . . . . . . . . . . . . . . .
72
If the screen is difficult to read
. . . . . . . . . . .
72
4
Troubleshooting Tools
. . . . . . . . . . . . . . .
75
Power Lights
. . . . . . . . . . . . . . . . . . . . . . .
75
Beep Codes
. . . . . . . . . . . . . . . . . . . . . . .
76
System Messages
. . . . . . . . . . . . . . . . . . . .
78
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . .
80
When to Use the Dell Diagnostics
. . . . . . . . .
80
Starting the Dell Diagnostics From
Your Hard Drive
. . . . . . . . . . . . . . . . . . .
80
Starting the Dell Diagnostics From the
Drivers and Utilities
Media
. . . . . . . . . . . . .
81
Dell Diagnostics Main Menu
. . . . . . . . . . . .
81
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . .
83
What is a Driver?
. . . . . . . . . . . . . . . . . .
83
Identifying Drivers
. . . . . . . . . . . . . . . . .
84
Reinstalling Drivers and Utilities
. . . . . . . . . .
84
Resolving Software and Hardware
Incompatibilities
. . . . . . . . . . . . . . . . . . . . .
87
Restoring Your Operating System
. . . . . . . . . . . .
88
Using Microsoft Windows System Restore
. . . .
88
Using Dell PC Restore and Dell Factory
Image Restore
. . . . . . . . . . . . . . . . . . .
91
Using the Operating System CD
. . . . . . . . . .
94
book.book Page 6 Friday, April 4, 2008 12:10 PM