Dell Inspiron 3470 Service Manual Download Page 79

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Troubleshooting

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:

Turn on your computer.

Go to

www.dell.com/support

Click

Product support

, enter the Service Tag of your computer, and then click

Submit

NOTE:

If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

Click

Drivers & downloads

Find it myself

Select the operating system installed on your computer.

Scroll down the page and expand

BIOS

Click

Download

to download the latest version of the BIOS for your computer.

After the download is complete, navigate to the folder where you saved the BIOS update file.

Double-click the BIOS update file icon and follow the instructions on the screen.

Reinstall Windows using a USB recovery drive

CAUTION:

This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your

computer before beginning this task.

NOTE:

Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage

space.

NOTE:

This process may take up to an hour to complete and your computer will restart during the recovery process.

Connect the USB recovery drive to your computer.

Restart your computer.

Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A

Preparing one-time boot menu

message appears.

After the boot menu loads, select the USB recovery device under

UEFI BOOT

The system reboots and a screen to

Choose the keyboard layout

is displayed.

Choose your keyboard layout.

In the

Choose an option

screen, click

Troubleshoot

Click

Recover from a drive

Choose one of the following options:
•

Just remove my files

to do a quick format.

•

Fully clean the drive

to do a complete format.

Click

Recover

to start the recovery process.

Troubleshooting

Summary of Contents for Inspiron 3470

Page 1: ...Inspiron 3470 Service Manual Computer Model Inspiron 3470 Regulatory Model D13S Regulatory Type D13S003 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 04 Rev A00 ...

Page 3: ...eplacing the computer cover 13 Procedure 13 6 Removing the front bezel 14 Prerequisites 14 Procedure 14 7 Replacing the front bezel 16 Procedure 16 Post requisites 17 8 Removing the fan shroud 18 Prerequisites 18 Procedure 18 9 Replacing the fan shroud 19 Procedure 19 Post requisites 19 10 Removing the 2 5 inch hard drive 20 Prerequisites 20 Procedure 20 11 Replacing the 2 5 inch hard drive 22 Pro...

Page 4: ...dules 35 Procedure 35 Post requisites 35 18 Removing the coin cell battery 37 Prerequisites 37 Procedure 37 19 Replacing the coin cell battery 38 Procedure 38 Post requisites 38 20 Removing the wireless card 39 Prerequisites 39 Procedure 39 21 Replacing the wireless card 41 Procedure 41 Post requisites 41 22 Removing the solid state drive 42 Prerequisites 42 Procedure 42 23 Replacing the solid sta...

Page 5: ...supply unit 53 Procedure 53 Post requisites 54 30 Removing the thermal cooling assembly 55 Prerequisites 55 Procedure 55 31 Replacing the thermal cooling assembly 56 Procedure 56 Post requisites 56 32 Removing the processor 57 Prerequisites 57 Procedure 57 33 Replacing the processor 58 Procedure 58 Post requisites 58 34 Removing the system board 59 Prerequisites 59 Procedure 59 35 Replacing the sy...

Page 6: ...ons 71 Flashing the BIOS 74 38 System and setup password 75 Assigning a system password and setup password 75 Deleting or changing an existing system setup password 76 Clearing Forgotten Passwords 76 Prerequisites 76 Procedure 76 Post requisites 77 Clearing CMOS Settings 77 Prerequisites 77 Procedure 77 Post requisites 78 39 Troubleshooting 79 Flashing the BIOS 79 Reinstall Windows using a USB rec...

Page 7: ...l power sources before opening the computer cover or panels After you finish working inside the computer replace all covers panels and screws before connecting to the electrical outlet CAUTION To avoid damaging the computer ensure that the work surface is flat and clean CAUTION To avoid damaging the components and cards handle them by their edges and avoid touching pins and contacts CAUTION You sh...

Page 8: ...ent Secured to Screw type Quantity Computer cover Chassis 6 32xL6 35 2 2 5 inch hard drive Drive cage 6 32xL3 6 1 2 5 inch hard drive Hard drive bracket M3xL3 5 4 for each hard drive 3 5 inch hard drive Drive cage 6 32xL6 35 2 3 5 inch hard drive Hard drive bracket 6 32xL3 6 2 Drive cage Chassis 6 32xL6 35 1 Optical drive Optical drive bracket M2xL2 3 Wireless card System board M2xL3 5 1 Power sup...

Page 9: ...y screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 2 After working inside your computer 9 ...

Page 10: ...uter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Inside view of your computer System board components Inside view of your computer 1 memory modules 2 system board 3 processor fan and heat sink assembly 4 hard drive assembly 5 drive cage 6 power supply unit 3 10 Tech...

Page 11: ...ss x16 card slot SLOT2 7 PCI Express x1 card slot SLOT1 8 service mode jumper 9 password clear jumper 10 CMOS clear jumper 11 solid state drive slot M 2 SSD 12 processor socket 13 processor power connector ATX_CPU 14 processor fan cable connector FAN_CPU 15 hard drive data cable connector SATA3 16 hard drive data cable connector SATA0 17 hard drive and optical drive power cable connector Technical...

Page 12: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the computer on its side 2 Remove the two screws 6 32xL6 35 that secure the computer cover to the chassis 3 Slide the computer cover towards the back of the computer and lift the cover off the chassis 4 12 Re...

Page 13: ... After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the tabs on the computer cover with the slots on the chassis and slide it towards the front of the computer until it snaps into place 2 Replace the two screws 6 32xL6 35 that secure the computer cover to the chassis 3 Place the computer ...

Page 14: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the computer cover Procedure 1 Place the computer in an upright position 2 Pry and release the tabs on the front bezel sequentially from the top away from the chassis 3 Rotate and pull the front bezel away from the computer to release ...

Page 15: ...Removing the front bezel 15 ...

Page 16: ...ng inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the tabs on the front bezel with the front panel slots 2 Rotate the front bezel towards the chassis until it snaps into place 7 16 Replacing the front bez...

Page 17: ...Post requisites Replace the computer cover Replacing the front bezel 17 ...

Page 18: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the computer cover Procedure 1 Pry and release the tabs on the fan shroud sequentially from the bottom away from the thermal cooling assembly 2 Lift the fan shroud off the thermal cooling a...

Page 19: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Align the tabs on the fan shroud with the slots on the thermal cooling assembly and snap it into place Post requisites Replace the computer cover 9 Replacing the fan sh...

Page 20: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the computer cover Procedure 1 Disconnect the power cables and the data cables from the hard drive 2 Remove the screw 6 32xL3 6 that secures the hard drive assembly to the drive cage 3 Slide and lift the hard drive assem...

Page 21: ...E Note the orientation of the hard drive so that you can replace it correctly 6 Remove the four screws M3xL3 5 that secure the bottom hard drive to the hard drive bracket 7 Slide the bottom hard drive out of the hard drive bracket NOTE Note the orientation of the hard drive so that you can replace it correctly Removing the 2 5 inch hard drive 21 ...

Page 22: ... Procedure 1 Slide the bottom hard drive into the hard drive bracket 2 Align the screw holes on the bottom hard drive with the screw holes on the hard drive bracket 3 Replace the four screws M3xL3 5 that secure the bottom hard drive to the hard drive bracket 4 Align the screw holes on the top hard drive with the screw holes on the hard drive bracket 5 Replace the four screws M3xL3 5 that secure th...

Page 23: ...8 Connect the data cables and power cables to the hard drive Post requisites Replace the computer cover Replacing the 2 5 inch hard drive 23 ...

Page 24: ...latory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel Procedure 1 Place the computer on its side to access the parts inside the chassis 2 Disconnect the power cable and the data cable from the hard drive 3 Remove the two screws 6 32xL6 35 that secure the hard drive assembly to the drive ca...

Page 25: ...e hard drive assembly over 6 Remove the two screws 6 32xL3 6 that secure the hard drive bracket to the hard drive assembly 7 Slide the hard drive out of the hard drive bracket Removing the 3 5 inch hard drive 25 ...

Page 26: ...afety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Slide the hard drive into the hard drive bracket 2 Align the screw holes on the hard drive with the screw holes on the hard drive bracket 3 Replace the two screws 6 32xL3 6 that secure the hard drive bracket to the hard drive 4 Turn the hard drive assembly...

Page 27: ... 35 that secure the hard drive assembly to the drive cage 7 Connect the power cable and data cable to the hard drive assembly Post requisites 1 Replace the front bezel 2 Replace the computer cover Replacing the 3 5 inch hard drive 27 ...

Page 28: ...ge at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel Procedure 1 Place the computer on its side to access the parts inside the chassis 2 Remove the two screws 6 32xL6 35 that secure the drive cage to the chassis 3 Push the release tab on the chassis and slide the drive cage to release it from the chassis 4 Discon...

Page 29: ... 8 Slide the optical drive out of the optical drive bracket 9 Insert a pin into the optical drive emergency eject pinhole to release the optical drive 10 Using a plastic scribe gently push the tabs to release the optical drive bezel from the optical drive 11 Gently pull and disconnect the optical drive bezel form the optical drive Removing the optical drive 29 ...

Page 30: ...30 Removing the optical drive ...

Page 31: ...at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align and replace the optical drive bezel to the optical drive 2 Slide the optical drive into the optical drive cage 3 Align the screw holes on the optical drive with the screw holes on the drive cage and replace the three screws M2xL2 that secure the optical drive to the drive cage 4 Place the drive cage on the cha...

Page 32: ...nto place 8 Align the screw hole on the drive cage with the screw hole on the chassis and replace the two screws 6 32xL6 35 that secure the drive cage to the chassis Post requisites 1 Replace the front bezel 2 Replace the computer cover 32 Replacing the optical drive ...

Page 33: ...gulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Remove the fan shroud 4 Follow the procedure from step 1 to step 6 in Removing the optical drive Procedure 1 Using the fingertips spread apart the securing clip at each end of the memory module slot until the memory module pops up 2 Lift the memory module out of the memory module...

Page 34: ...34 Removing the memory modules ...

Page 35: ...practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Insert the memory module into the memory module slot and press the memory module down until the securing clips lock in place Post requisites 1 Follow the procedure from step 5 to step 8 in ...

Page 36: ...4 Replace the computer cover 36 Replacing the memory modules ...

Page 37: ...compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive Procedure 1 Press on ...

Page 38: ...e your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Insert a new coin cell battery CR2032 into the battery socket with the positive side facing up and snap the battery into place Post requisites 1 Follow the procedure from step 5 to step 8 in Replacing the optical drive 2 Replace the...

Page 39: ...age at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive Procedure 1 Locate the wireless card on the system board 2 Remove the screw M2xL3 5 that secures the wireless card to the system board 3 Lift the wireless card bracket off the wireless ...

Page 40: ...40 Removing the wireless card ...

Page 41: ...atory_compliance Topics Procedure Post requisites Procedure 1 Connect the antenna cables to the wireless card 2 Align and place the wireless card bracket on to the wireless card 3 Align the notch on the wireless card with the tab on the wireless card slot and slide the wireless card at an angle into the wireless card slot 4 Replace the screw M2xL3 5 that secures the wireless card to the system boa...

Page 42: ...me page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites Remove the computer cover Procedure 1 Locate the solid state drive on the system board 2 Remove the spacer that se...

Page 43: ...Removing the solid state drive 43 ...

Page 44: ...atory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the solid state drive Topics Procedure Post requisites Procedure 1 Align the notch on the solid state drive with the tab on the solid state drive slot 2 Slide the solid state drive into the solid state drive slot and press down the solid state drive 3 Replace the spac...

Page 45: ...pliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive 4 Remove the wireless card Procedure 1 Note the antenna cable routing and remove the antenna cables from the routing guide on the chassis 2 Using a plastic scribe gently p...

Page 46: ...ter For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align and adhere the antenna modules to the chassis 2 Route the antenna cables through the routing guides on the chassis Post requisites 1 Replace the wireless card 2 Follow the procedure from step 5 to step 8 in Replacing the optical drive 3...

Page 47: ...ory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive Procedure 1 Remove the screw 6 32xL6 35 that secures the front I O bracket to the chassis 2 Gently release the ports on the front I O bracket from the slots on the chassis and lift the front I O bracket off the c...

Page 48: ...48 Removing the power button module ...

Page 49: ...e the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Route the power button board cable through the slot on the front panel 2 Connect the power button board cable to the system board 3 Slide the ports on the front I O bracket into the slots on the chassis and align the screw holes on the front I O panel with the screw holes on the...

Page 50: ...Post requisites 1 Follow the procedure from step 5 to step 8 in Replacing the optical drive 2 Replace the front bezel 3 Replace the computer cover 50 Replacing the power button module ...

Page 51: ...equisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive Procedure 1 Press the securing clip and disconnect the power supply unit cable ATX_CPU from the system board 2 Press the securing clip and disconnect the power supply unit cable ATX_SYS from the system board 3 Note the power supply unit c...

Page 52: ...s the clamp and slide the power supply unit towards the front of the chassis to release it from the chassis 6 Lift the power supply unit along with the cables off the chassis 52 Removing the power supply unit ...

Page 53: ...ll com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the power supply unit on the chassis 2 Slide the power supply unit towards the back of the chassis until it snaps into place 3 Align the screw holes on the power supply unit with the screw holes on the chassis 4 Replace the three screws 6 32xL6 35 that secure the power supply unit to the chassis 5 Route the power suppl...

Page 54: ...Post requisites 1 Follow the procedure from step 5 to step 8 in Replacing the optical drive 2 Replace the front bezel 3 Replace the computer cover 54 Replacing the power supply unit ...

Page 55: ...ide your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the fan shroud Procedure 1 Disconnect the processor fan cable from the system board 2 Loosen the captive screws that secure the thermal cooling assembly to the system board 3 Lift the thermal...

Page 56: ...For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the captive screws on the thermal cooling assembly with the screw holes on the system board 2 Tighten the captive screws that secure the thermal cooling to the system board 3 Connect the processor fan cable to the system board Post requisit...

Page 57: ...y_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive 4 Remove the memory modules 5 Remove the fan shroud 6 Remove the thermal cooling assembly Procedure 1 Locate the processor on the system board 2 Press the release lever down and then pull it outwards to release it ...

Page 58: ...tended in the open position Then align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket CAUTION The pin 1 corner of the processor has a triangle that aligns with the triangle on the pin 1 corner on the processor socket When the processor is properly seated all four corners are aligned at the same height If one or more corners of the...

Page 59: ...anges again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Topics Prerequisites Procedure Prerequisites 1 Remove the computer cover 2 Remove the front bezel 3 Follow the procedure from step 1 to step 6 in Removing the optical drive 4 R...

Page 60: ...ical drive power cable from the system board 7 Disconnect the power button module from the system board 8 Disconnect the processor power cable from the system board and remove the processor power cable from the routing guides on the chassis 9 Remove the six screws 6 32xL6 35 that secure the system board to the chassis 10 Slide and lift the system board at an angle to remove it from the chassis 60 ...

Page 61: ...Removing the system board 61 ...

Page 62: ...em board You must enter the Service Tag in the BIOS setup program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Topics Procedure Post requisites Procedure 1 Align the system board with the slots on the chassis and place the s...

Page 63: ...nect the power button module cable to the system board 8 Route the processor power cable through the routing guides on the chassis and connect the cable to the system board 9 Align and place the front I O bracket on the chassis 10 Replace the screw 6 32xL6 35 that secure the front I O bracket to the chassis Replacing the system board 63 ...

Page 64: ...ce the thermal cooling assembly 3 Replace the wireless card 4 Replace the memory modules 5 Follow the procedure from step 5 to step 8 in Replacing the optical drive 6 Replace the front bezel 7 Replace the computer cover 64 Replacing the system board ...

Page 65: ...ly Review the installation summary to identify if manual installation is necessary 11 For manual download and installation click Category 12 Click Audio in the drop down list 13 Click Download to download the audio driver for your computer 14 After the download is complete navigate to the folder where you saved the audio driver file 15 Double click the audio driver file icon and follow the instruc...

Page 66: ...wnload and Install to download and install all driver updates detected for your computer 8 Select a location to save the files 9 If prompted approve requests from User Account Control to make changes on the system 10 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is nec...

Page 67: ...equests from User Account Control to make changes on the system 10 The application installs all drivers and updates identified NOTE Not all files can be installed automatically Review the installation summary to identify if manual installation is necessary 11 For manual download and installation click Category 12 Click Network in the drop down list 13 Click Download to download the appropriate net...

Page 68: ... installation click Category 12 Click network in the drop down list 13 Click Download to download the Serial ATA driver for your computer 14 Save the file and after the download is complete navigate to the folder where you saved the network driver file 15 Double click the network driver file icon and follow the instructions on screen 68 Downloading drivers ...

Page 69: ...ices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation key...

Page 70: ... prompt indicates that the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the operating system logo appears continue to wait until you see the desktop Then turn off your computer and try again Enabling or disabling the USB in BIOS setup program 1 Turn on or r...

Page 71: ...cessor L2 cache size First HDD Displays the primary hard disk Power supply unit Displays the AC adapter type System Memory Displays the total computer memory installed Memory Speed Displays the memory speed Table 4 System setup options Advanced menu Advanced Advanced BIOS Features Intel SpeedStep Technology Enables you to enable or disable Intel Speedstep Technology Default Enabled NOTE If enabled...

Page 72: ... special LAN signals AC Recovery Sets what action the computer takes when power is restored Deep Sleep Control Enables you to define the controls when Deep Sleep is enabled USB Wake Support Enables you to enable the USB devices to wake the computer from Standby Numlock Key Enables you to set the status of the Numlock key during boot to On or Off Default Disabled SupportAssist System Resolution Aut...

Page 73: ...EFI Firmware Capsule Updates Enables you to enable or disable the UEFI Firmware Capsule Updates function Default Enabled Table 6 System setup options Boot menu Boot Boot List Option Displays the available boot devices File Browser Add Boot Option Enables you to set the boot path in the boot option list File Browser Del Boot Option Enables you to delete the boot path in the boot option list Secure ...

Page 74: ...u do not have the Service Tag use the auto detect feature or manually browse for your computer model 4 Click Drivers downloads Find it myself 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click Download to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS upd...

Page 75: ...ds Clearing CMOS Settings Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set To enter the system setup press F2 immediately after a power on or re boot 1 In the System BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Password and create a password in the Enter the new pas...

Page 76: ...e enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer reboot Clearing Forgotten Passwords WARNING Before working inside your computer read the safety information that shipped with your computer and follow ...

Page 77: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the computer cover Procedure 1 Locate the CMOS jumper CMCL R2 on the system board NOTE For more information on the location of the jumper see system board components 2 Remove the jumper plug from the password jumper pins PSWD and connect it to the CMOS jump...

Page 78: ...Post requisites Replace the computer cover 78 System and setup password ...

Page 79: ...y drive CAUTION This process formats the hard drive and removes all data on your computer Ensure that you back up data on your computer before beginning this task NOTE Before reinstalling Windows ensure your computer has more than 2 GB of memory and more than 32 GB of storage space NOTE This process may take up to an hour to complete and your computer will restart during the recovery process 1 Con...

Page 80: ...he computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow key at the bottom left corner Diagnostics front page is displayed 5 Press the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop t...

Page 81: ...power button for 15 seconds to drain the flea power 4 Connect the power adapter to your computer 5 Turn on your computer Wi Fi power cycle If your computer is unable to access the internet due to Wi Fi connectivity issues a Wi Fi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a Wi Fi power cycle NOTE Some ISPs Internet Service Providers p...

Page 82: ...related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information See Me and My Dell at www dell com support manuals To locate the Me and My Dell relevant to your product identify your product through one of the following Selec...

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