Dell Inspiron 1520, Owner'S Manual

Page: 127 / 236

Troubleshooting
127
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
The computer does not start
C HECK THE AC ADAPTER —
Ensure that the AC adapter is firmly connected to
the computer and to the electrical outlet.
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system
shutdown.
T URN THE COMPUTER OFF —
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
A program stops responding or crashes repeatedly
E
ND THE PROGRAM
—
1
Press <Crtl><Shift><Esc> simultaneously.
2
Click the Applications tab and select the program that is no longer
responding.
3
Click End Task .
NOTE:
The chkdsk program may run when you restart the computer. Follow the
instructions on the screen.
C HECK THE SOFTWARE DOCUMENTATION —
If necessary, uninstall and then
reinstall the program. Software usually includes installation instructions in its
documentation or on a floppy disk or CD.
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
UN THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
Windows XP
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.