Dell E56S Series Installation And Service Manual Download Page 142

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Figure 129. Full-height Riser

Figure 130. Butterfly Riser

Memory specifications

The Dell EMC XC740xd2 system supports 16 DDR4 registered DIMM (RDIMMs) slots. Supported memory bus frequencies are 1866
MT/s, 2133 MT/s, 2400 MT/s, and 2666 MT/s.

142

Technical specifications

Summary of Contents for E56S Series

Page 1: ...Dell EMC XC740xd2 Installation and Service Manual Regulatory Model E56S Series Regulatory Type E56S001 ...

Page 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 12 Rev A00 ...

Page 3: ...firmware 15 4 Pre operating system management applications 17 Options to manage the pre operating system applications 17 System Setup 17 Viewing System Setup 17 System Setup details 17 System BIOS 18 iDRAC Settings utility 33 Device Settings 34 Dell Lifecycle Controller 34 Embedded system management 34 Boot Manager 34 Viewing Boot Manager 34 Boot Manager main menu 34 One shot UEFI boot menu 35 Sys...

Page 4: ...tializing the TPM 1 2 for TXT users 122 Initializing the TPM 2 0 for TXT users 122 Cable chain assembly 122 Control panel 128 6 Jumpers and connectors 135 System board connectors 135 System board jumper settings 136 Disabling forgotten password 137 7 Technical specifications 138 Chassis dimensions 138 System weight 139 Processor specifications 139 Supported operating systems 139 PSU specifications...

Page 5: ...mal restrictions 146 Particulate and gaseous contamination specifications 146 8 Enhanced Preboot System Assessment 148 9 Getting help 151 Recycling or End of Life service information 151 Contacting Dell 151 Accessing system information by using QRL 151 Receiving automated support with SupportAssist 152 10 Documentation resources 153 Contents 5 ...

Page 6: ...ument provides an overview about the system information about installing and replacing components technical specifications diagnostic tools and guidelines to be followed while installing certain components 1 6 About this document ...

Page 7: ...e information about supported drives see the Drive specifications section NOTE All instances of SAS SATA hard drives and SSDs are referred to as drives in this document unless specified otherwise Topics Front view of the system Front view of the system Figure 1 Front view of 24 x 3 5 inch drive system 1 Left control panel 2 Drives 12 3 Right control panel 4 Right release latch 5 Left release latch...

Page 8: ...view 1 Power button 2 USB 2 0 compliant port 3 Micro USB 2 0 compliant port for iDRAC Direct 4 iDRAC LED indicator NOTE For more information on the ports see the ports and connectors specifications section Rear view of the system Figure 4 Back panel features of system with butterfly riser 1 Serial port 2 Butterfly riser full height slot 2 8 Dell EMC XC740xd2 system overview ...

Page 9: ... bay 1 2 Drive bay 2 3 Fans 6 4 Memory module 5 Processor and heatsink module 1 6 Processor and heatsink module 2 7 System board 8 LOM riser card 9 Internal PERC riser 10 Air shroud 11 Butterfly riser Locating the information tag of your system Your system is identified by a unique Express Service Code and Service Tag number You can view the Express Service Code and Service Tag by pulling out the ...

Page 10: ...ing the information tag of your system 1 Information tag Top view 2 iDRAC MAC address and iDRAC secure password label 3 Express Service Tag 4 QRL label 5 Information tag back view 10 Dell EMC XC740xd2 system overview ...

Page 11: ...System Information Label Figure 7 XC740xd2 Service information Dell EMC XC740xd2 system overview 11 ...

Page 12: ...Figure 8 Memory information Figure 9 OCP installation Figure 10 Riser installation Figure 11 Drive Bays Operation 12 Dell EMC XC740xd2 system overview ...

Page 13: ...Figure 12 Drive configuration and layout Figure 13 System LED indicator and Express Service Tag Dell EMC XC740xd2 system overview 13 ...

Page 14: ...lity of Dell systems iDRAC alerts administrators about system issues and enables them to perform remote system management This reduces the need for physical access to the system Options to set up iDRAC IP address To enable communication between your system and iDRAC you must first configure the network settings based on your network infrastructure NOTE For static IP configuration you must request ...

Page 15: ...uals You can also access iDRAC by using RACADM For more information see the RACADM Command Line Interface Reference Guide at www dell com xcseriesmanuals Options to install the operating system If the system is shipped without an operating system install a supported operating system by using one of the following resources Table 1 Resources to install the operating system Resources Location iDRAC w...

Page 16: ...n click Submit NOTE If you do not have the Service Tag select Detect Product to allow the system to automatically detect the Service Tag or click View products and navigate to your product 3 Click Drivers Downloads The drivers that are applicable to your system are displayed 4 Download the drivers to a USB drive CD or DVD 16 Initial system setup and configuration ...

Page 17: ...evice settings of your system NOTE Help text for the selected field is displayed in the graphical browser by default To view the help text in the text browser press F1 You can access system setup by one of the following Standard graphical browser The browser is enabled by default Text browser The browser is enabled by using Console Redirection Viewing System Setup To view the System Setup screen p...

Page 18: ...t this task The System BIOS Settings screen details are explained as follows Option Description System Information Provides information about the system such as the system model name BIOS version and Service Tag Memory Settings Provides information and options related to the installed memory Processor Settings Provides information and options related to the processor such as speed and cache size S...

Page 19: ...en click System Information System Information details About this task The System Information screen details are explained as follows Option Description System Model Name Specifies the system model name System BIOS Version Specifies the BIOS version installed on the system System Management Engine Version Specifies the current version of the Management Engine firmware System Service Tag Specifies ...

Page 20: ...es the system memory voltage Video Memory Specifies the amount of video memory System Memory Testing Specifies whether the system memory tests are run during system boot Options are Enabled and Disabled This option is set to Disabled by default Current State of Memory Operating Mode Specifies the current state of the memory operating mode Node Interleaving Specifies if Non Uniform Memory Architect...

Page 21: ...t to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default Software Prefetcher Enables or disables the software prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU st...

Page 22: ...e Specifies the total L3 cache Number of Cores Specifies the number of cores per processor Maximum Memory Capacity Specifies the maximum memory capacity per processor Microcode Specifies the microcode SATA Settings NOTE XC series does not support SATA settings You can use the SATA Settings screen to view the settings of SATA devices and enable SATA and PCIe NVMe RAID mode on your system Viewing SA...

Page 23: ...tween operating systems and platform firmware The interface consists of data tables with platform related information boot and runtime service calls that are available to the operating system and its loader The following benefits are available when the Boot Mode is set to UEFI Support for drive partitions larger than 2 TB Enhanced security e g UEFI Secure Boot Faster boot time BIOS The BIOS Boot M...

Page 24: ... options include IPv4 PXE and IPv6 PXE This option is set to IPv4 by default NOTE This option is enabled only if the boot mode is UEFI UEFI Boot Sequence Enables you to change the boot device order Boot Options Enable Disable Enables you to select the enabled or disabled boot devices Choosing system boot mode System Setup enables you to specify one of the following boot modes for installing your o...

Page 25: ...p NOTE If your operating system begins to load before you press F2 wait for the system to finish booting and then restart your system and try again 3 On the System Setup Main Menu screen click System BIOS 4 On the System BIOS screen click Network Settings Network Settings screen details The Network Settings screen details are explained as follows About this task Option Description UEFI PXE Setting...

Page 26: ... the primary display BIOS will output displays to both the primary add in video and the embedded video during POST and pre boot environment The embedded video is disabled before the operating system boots This option is set to Enabled by default NOTE When there are multiple add in graphic cards installed in the system the first card discovered during PCI enumeration is selected as the primary vide...

Page 27: ...ial device NOTE Every time the system boots the BIOS syncs the serial MUX setting saved in iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 Failsafe Baud Rate Specifies the failsafe baud rate for console redirection The BIOS a...

Page 28: ...y default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to Standard by default Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x This option is set to 1x by default Uncore Frequency Enables you to select the Processor Uncore Frequency option Dynamic mode enables the processor to optimize power resources across cores and uncores during runtime The o...

Page 29: ...ck the system password This option is set to Unlocked by default TPM Security NOTE The TPM menu is available only when the TPM module is installed Enables you to control the reporting mode of the TPM The TPM Security option is set to Off by default You can only modify the TPM Status TPM Activation and the Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On...

Page 30: ...ion on programmatic attempts to update policy objects Deployed Mode restricts the programmatic mode transitions Secure Boot Policy Summary Specifies the list of certificates and hashes that secure boot uses to authenticate images Secure Boot Custom Policy Settings Configures the Secure Boot Custom Policy To enable this option set the Secure Boot Policy to Custom Creating a system and setup passwor...

Page 31: ... 2 On the System Setup Main Menu screen click System BIOS System Security 3 On the System Security screen ensure that Password Status is set to Unlocked 4 In the System Password field change or delete the existing system password and then press Enter or Tab 5 In the Setup Password field alter or delete the existing setup password and then press Enter or Tab NOTE If you change the system password o...

Page 32: ... screen click System BIOS 4 On the System BIOS screen click Redundant OS Control Redundant OS Control screen details The Redundant OS Control screen details are explained as follows About this task Option Description Redundant OS Location Enables you to select a backup disk from the following devices None IDSDM SATA Ports in AHCI mode BOSS PCIe Cards Internal M 2 Drives Internal USB NOTE RAID conf...

Page 33: ...r disabled This option is set to On by default NOTE This option does not apply to 84 key keyboards F1 F2 Prompt on Error Enables or disables the F1 F2 prompt on error This option is set to Enabled by default The F1 F2 prompt also includes keyboard errors Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video INT 10H option ROM from the video controller...

Page 34: ...ycle Controller configuring hardware and firmware and deploying the operating system see the Dell Lifecycle Controller documentation at www dell com xcseriesmanuals Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities Viewing Boot Manager About this task To enter Boot Manager Steps 1 Power on or restart your system 2 Press F11 when you see the following ...

Page 35: ...es that can be launched Launch Diagnostics BIOS Update File Explorer Reboot System PXE boot NOTE XC series does not support PXE boot You can use the Preboot Execution Environment PXE option to boot and configure the networked systems remotely To access the PXE boot option boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup It does not pull any men...

Page 36: ...hority responsible for the location CAUTION Do not operate the system without the cover for a duration exceeding five minutes Operating the system without the system cover can result in component damage CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the ...

Page 37: ... inch flat blade screwdriver Wrist grounding strap connected to the ground ESD mat You need the following tools to assemble the cables for a DC power supply unit AMP 90871 1 hand crimping tool or equivalent Tyco Electronics 58433 3 or equivalent Wire stripper pliers to remove insulation from size 10 AWG solid or stranded insulated copper wire NOTE Use alpha wire part number 3080 or equivalent 65 3...

Page 38: ...s part of the front bezel package Steps 1 Align and insert the tabs on the right end of the bezel into the slots on the system NOTE Ensure that the drive bay is locked before installing the front bezel for more information see closing the drive bays section 2 Fit the left end of the bezel onto the system and press the bezel until you hear the release button click 3 Lock the bezel 38 Installing and...

Page 39: ...drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide available at www dell com xcseriesmanuals Steps 1 Using a 1 4 inch flat head or Phillips 2 screwdriver turn the lock counterclockwise to the unlock position 2 Press the release tabs on the system cover and slid...

Page 40: ...nside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals Steps 1 Align the tabs on the system cover with the guide slots on the system 2 Slide the cover towards the front of the system ...

Page 41: ...erheated quickly resulting in shutdown of the system and loss of data 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack...

Page 42: ...inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 If installed remove the butterfly riser Steps 1 Align the slots on the air shroud with the guide pi...

Page 43: ...fety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Gui...

Page 44: ...o that the PERC card is facing up 3 Using a Phillips 2 screwdriver loosen the screws from the cable connector and disconnect the cable connected to the internal PERC card Figure 21 Disconnecting the cable from internal PERC card 44 Installing and removing system components ...

Page 45: ...s 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud Steps 1 Connect the cable connector to the internal PERC card by aligning it to the guiding pins and replace the screws using a Phillips 2 screwdriver Figure 22 Co...

Page 46: ...oving the HBA 330 from the internal PERC riser Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and plac...

Page 47: ...all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove ...

Page 48: ...rerequisites 1 Follow the safety guidelines listed in Safety instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information s...

Page 49: ...Remove the cable from the cable retention tabs 3 Press the blue release tab and lift the cooling fan from the cooling fan cage NOTE If removing cooling fan 1 remove the fan cable connector from the power interposer board PIB Figure 26 Removing cooling fan Installing and removing system components 49 ...

Page 50: ...Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud 10 Remove the internal PERC riser 11 Move the cables out of the way to access the cooling fan cable connector on the system board Steps 1 Lower the cooling fan into th...

Page 51: ...nstalling cooling fan Figure 29 Connecting fan 1 cable to PIB connector Next steps 1 Install the internal PERC riser 2 Install the air shroud 3 Install the system cover Installing and removing system components 51 ...

Page 52: ...ve bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 7 Remove the system cover 8 Remove the air shroud 9 Remove the internal PERC riser Steps 1 Disconnect and remove the intrusion switch cable from the system boa...

Page 53: ...iesmanuals 8 Remove the system cover 9 Remove the air shroud 10 Remove the internal PERC riser Steps 1 Align and slide intrusion switch into the slot in the system Figure 31 Installing the intrusion switch 2 Connect the intrusion switch cable to the connector on the system board NOTE Route the cable properly when you replace it to prevent the cable from being pinched or crimped Next steps 1 Instal...

Page 54: ...f time is logged 1 Follow the safety guidelines listed in Safety Instructions 2 If installed remove front bezel Steps 1 If locked unlock the drive bay lock located above the left release latch by pushing it up 2 Open the release latches of drive bay 1 and pull the drive bays out Figure 32 Opening the drive bays Next steps 1 If installed remove a drive blank or install a drive blank 2 If installed ...

Page 55: ...d install front bezel Drives Removing a drive blank Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 If installed remove the front bezel CAUTION To maintain proper system cooling drive blanks must be installed in all empty drive slots CAUTION Mixing drive blanks from previous generations of XC systems is not supported Steps Press the release button and slide the drive b...

Page 56: ...rive slot and push the blank until the release button clicks into place Figure 35 Installing a drive blank Next steps If removed install front bezel Removing a drive carrier Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 If installed remove the front bezel 3 Using the management software prepare the drive for removal If the drive is online the green activity or fault ...

Page 57: ...empty drive slot to maintain proper system cooling Installing a drive carrier Prerequisites CAUTION Before attempting to remove or install a drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion CAUTION Mixing drives from previous generations of XC systems is not support...

Page 58: ...ives in a bottom to top order Steps 1 Press the release button on the front of the drive carrier to open the release handle 2 Insert and slide the drive carrier into the drive slot 3 Close the drive carrier release handle until it clicks in place Figure 37 Installing a drive carrier Next steps If removed install the front bezel Removing the drive from the drive carrier Prerequisites CAUTION Mixing...

Page 59: ...ling a drive into the drive carrier ensure that the screws are torqued to 4 inch pounds Steps 1 Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier 2 Align the screw holes on the drive with the screws holes on the drive carrier 3 Using a Phillips 1 screwdriver replace the screws to secure the drive to the drive carrier Figure 39 Installing a ...

Page 60: ...m the 3 5 inch drive adapter Figure 40 Removing a 2 5 inch drive from a 3 5 inch drive adapter Next steps Replace a 2 5 inch drive into a 3 5 inch drive adapter Installing a 2 5 inch drive into a 3 5 inch drive adapter Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Remove the drive carrier Steps 1 Align the screw holes on the 2 5 inch drive with the screw holes on the...

Page 61: ...tes 1 Follow the safety guidelines listed in Safety Instructions Steps 1 Using a Phillips 1 screwdriver remove the screws from the rails on the drive carrier 2 Lift the 3 5 inch drive adapter out of the 3 5 inch drive carrier Figure 42 Removing a 3 5 inch drive adapter from a 3 5 inch drive carrier Installing and removing system components 61 ...

Page 62: ... bays Steps 1 Using a Phillips 1 screwdriver remove the screws on top of the drive bay 1 2 Slide the bracket to the right to disengage it from the slots at the bay base in drive bay 1 3 Lift the bracket away from the system Figure 43 Removing bay 1 backplane bracket Installing the drive bay 1 backplane bracket Prerequisites Follow the safety guidelines listed in Safety Instructions 1 Follow the pr...

Page 63: ...rals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 If installed remove the front bezel 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Open the drive bay...

Page 64: ...arts are left inside the system 5 If installed remove the front bezel 6 Open the drive bays remove all drives and then close the drive bays 7 Remove the power supply units 8 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 9 Open the drive bays Steps 1 Align the backplane brackets with the slots a...

Page 65: ...h Removing bay intrusion switch Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the front bezel 4 Open the drive bays 5 Remove the drive bay 1 bracket Steps 1 Disconnect the intrusion switch cable connected to the backplane of drive bay 1 2 Using a Phillips 1 screwdriver remove the s...

Page 66: ...cedure listed in Before working inside your system 3 If installed remove the front bezel 4 Open the drive bays 5 Remove the drive bay 1 bracket Steps 1 Align the intrusion switch to the intrusion switch slot in drive bay 1 2 Using a Phillips 1 screwdriver replace the screws to secure the intrusion switch 3 Connect the intrusion cable to the backplane of drive bay 1 66 Installing and removing syste...

Page 67: ...e your system Drive backplane Drive backplane guidelines Depending on your system configuration the drive backplanes supported in XC740xd2 are listed here Table 3 Supported backplane options for XC740xd2 system System Supported backplane options XC740xd2 3 5 inch x12 SAS SATA SSD backplane front NOTE The backplane for both drive bay 1 and bay 2 is identical Installing and removing system component...

Page 68: ...ove the drive so that you can replace them in the same location NOTE Ensure that the drive bay is fully open to access the backplane 1 Follow the safety guidelines listed in Safety Instructions 2 Follow the procedure listed in Before working inside your system 3 If installed remove the front bezel 4 Remove all the drives from the drive slots from bay 1 5 Open the drive bays 6 Remove the drive bay ...

Page 69: ... 1 Follow the procedure listed in Before working inside your system 2 If installed remove the front bezel 3 Remove all the drives from the drive slots from bay 1 4 Open the drive bays 5 Remove the drive bay 1 bracket 6 Remove the bay intrusion switch 7 Disconnect all the cables from the backplane Steps 1 Align the backplane to the guiding pins on the bay 2 Using Phillips 2 screwdriver tighten all ...

Page 70: ... safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation ...

Page 71: ...connect the system from the electrical outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 If installed remove the front bezel 6 Open the drive bays remove all drives and then close the drive bays 7 Remove the power supply units 8 Remove the system from the rack and place it on an ESD wo...

Page 72: ...2 Install the drive bay 2 brackets 3 Close the drive bays 4 Place the system into the rack For more information see the Rail Installation Guide at www dell com xcseriesmanuals 5 Open the drive bays install all drives and then close the drive bays 6 Install the power supply units 7 If removed install the front bezel 8 Follow the procedure listed in After working inside your system Cable routing Tab...

Page 73: ...ory holds the instructions that are executed by the processor Your system contains 16 memory sockets Processor 1 supports up to 10 memory sockets and Processor 2 supports up to 6 memory sockets Six memory channels are allocated to each processor Processor 1 has four 2 DIMM slots per channel and two 1 DIMM slot per channel Processor 2 has six 1 DIMM per channel Installing and removing system compon...

Page 74: ...400 2133 1866 Dual rank or single rank General memory module installation guidelines NOTE If your system s memory configurations fail to observe these guidelines your system might not boot might stop responding during memory configuration or might operate with reduced memory The system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architec...

Page 75: ...m maintains two identical copies of data in memory and the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active memory modules This feature provides maximum reliability and enables the system to continue running even during a catastrophic memory failure by switching over to the mirrored copy The installation guid...

Page 76: ...d to populate all memory channels identically with identical DIMMs for best performance Optimizer population order is not traditional for 4 and 8 DIMM installations of single processor For 4 DIMMs A1 A2 A4 A5 For 8 DIMMs A1 A2 A4 A5 A7 A8 A9 A10 Mirror population order 1 2 3 4 5 6 Mirroring is supported with 6 DIMM slots per processor Single rank sparing population order 1 2 3 4 5 6 7 8 9 10 Popul...

Page 77: ...from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 7 Remove the system cover 8 Remove the air shroud Locate the appropriate memory module ...

Page 78: ...ry module Retain the removed memory module blank for future use Steps 1 Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket 2 Align the edge connector of the memory module with the alignment key of the memory module socket and insert the memory module in the socket CAUTION Handle each memory module only by the card edges ensuring not to t...

Page 79: ...module socket 9 Run the system memory test in system diagnostics Processor and heat sink Removing a processor and heat sink module Prerequisites WARNING The heat sink may remain hot to touch for some time after the system is powered down Allow the heat sink to cool before removing it 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 ...

Page 80: ... guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide a...

Page 81: ...ove it from the heat sink Figure 62 Removing the processor bracket Next steps Replace the processor into a processor and heat sink module Installing the processor Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Ensure that all internal c...

Page 82: ...ket NOTE Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor NOTE Ensure that the processor and the bracket are placed in the tray before you install the heat sink Figure 63 Installing the processor bracket 3 If you are using an existing heat sink remove the thermal grease from the heat sink by using a clea...

Page 83: ...t locks onto the heat sink NOTE Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink Do not press on the heat sink fins Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor bracket Installing and removing system components 83 ...

Page 84: ... from a processor unless you intend to replace the processor The heat sink is necessary to maintain proper thermal conditions 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no too...

Page 85: ... completely c Return to the first screw and tighten it completely If the PHM slips off the blue retention clips when the screws are partially tightened follow these steps to secure the PHM a Loosen both the heat sink screws completely b Lower the PHM on to the blue retention clips following the procedure described in step 2 c Secure the PHM to the system board following the replacement instruction...

Page 86: ... 10G and 25G Intel Mellanox 6 5 4 3 HBA330 Internal Integrated Slot 1 Removing expansion card from the system board Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no...

Page 87: ...racket by performing the following steps a Align the filler bracket with the slot on the system b Push the filler bracket downward until firmly seated c Close the retention latch by pressing the latch down until the latch snaps into place Figure 68 Installing the filler bracket Installing and removing system components 87 ...

Page 88: ...s 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 7 Remove the system cover 8 Remove the air shroud 9 Remove the expansion card riser from the system 10 When removing a card from low profile fu...

Page 89: ...g expansion card from full height X1 riser Figure 71 Removing expansion card from butterfly riser 3 If the expansion card is not going to be replaced install a filler bracket Installing and removing system components 89 ...

Page 90: ...Figure 72 Installing filler bracket for low profile riser Figure 73 Installing filler bracket for full height X1 riser 90 Installing and removing system components ...

Page 91: ...he peripherals 4 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remo...

Page 92: ...s to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Figure 75 Removing filler bracket for low profile riser Figure 76 Removing filler bracket for full height X1 riser 92 Installing and removing system components ...

Page 93: ...connector with the expansion card connector on the riser 4 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 5 Close the expansion card retention latch Figure 78 Installing expansion card into low profile riser Installing and removing system components 93 ...

Page 94: ...re 80 Installing expansion card into butterfly riser Next steps 1 Install the expansion card riser in the system 2 If applicable connect the cables to the expansion card 3 4 Install the air shroud 5 Install the system cover 94 Installing and removing system components ...

Page 95: ...sure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover...

Page 96: ...ver 5 Place the system into the rack For more information see the Rail Installation Guide at www dell com xcseriesmanuals 6 Open the drive bays install all drives and then close the drive bays 7 Install the power supply units 8 Follow the procedure listed in After working inside your system Removing an expansion card riser Prerequisites 1 Follow the safety guidelines listed in Safety Instructions ...

Page 97: ... touch points and lift the expansion card riser from the connector on the system board Figure 83 Removing right low profile riser Figure 84 Removing left low profile riser Installing and removing system components 97 ...

Page 98: ...r NOTE For butterfly riser loosen the captive screw and holding the touch points lift the riser away from the system Figure 86 Removing butterfly riser Next steps Install the expansion card riser 98 Installing and removing system components ...

Page 99: ...6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud Steps 1 If removed install the expansion cards into the expansion card riser 2 Holding the touch points align the expansion card riser with the connector and the ris...

Page 100: ...talling left low profile riser Figure 89 Installing full height X1 riser NOTE For butterfly riser tighten the captive screw to firmly hold the riser to the system board 100 Installing and removing system components ...

Page 101: ...le Removing the M 2 SSD module Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD w...

Page 102: ...extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud 10 Remove the BOSS card NOTE The procedure to remove the...

Page 103: ...h module The write protect switch is on the IDSDM module Removing the IDSDM vFlash module Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units...

Page 104: ... outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell co...

Page 105: ... listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell ...

Page 106: ... on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud 10 Remove the IDSDM or vFlash module NOTE To use an MicroSD card with your system ensure that the Internal SD Card Port is enabled in System Setup NOTE If reinstalling ensure that you install the MicroSD cards into the same slots based on the ...

Page 107: ...l attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 7 Remove the system cover 8 Remove the a...

Page 108: ...tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the air shroud 10 If installed remove the risers Steps 1 Align...

Page 109: ...e the safety information that shipped with your system 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remo...

Page 110: ... removed install the low profile or full height X1 expansion card risers 2 If applicable connect the cables to the expansion card s 3 Install the air shroud 4 Install the system cover 5 Place the system into the rack For more information see the Rail Installation Guide at www dell com xcseriesmanuals 6 Open the drive bays install all drives and then close the drive bays 7 Install the power supply ...

Page 111: ...below 20 percent then the redundant PSU is switched to the sleep state You can configure the hot spare feature by using the iDRAC settings For more information about iDRAC settings see the Integrated Dell Remote Access Controller User s Guide available at www dell com idracmanuals Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in Safety Instructions Steps If y...

Page 112: ...pply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in Safety Instructions 2 Disconnect the power cable from the power source and from the PSU you intend to remove and then remove the cable from the strap on the PSU handle Steps Press the release latch and slide the PSU out of t...

Page 113: ...discovery is complete Wait until the new PSU is discovered and enabled before you remove the other PSU The PSU status indicator turns green to signify that the PSU is functioning properly Removing a DC power supply unit Prerequisites NOTE For equipment using 48 60 V DC power supply units PSUs a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt conn...

Page 114: ... safety ground wire 2 Install the DC power connector in the PSU CAUTION When connecting the power wires ensure that you secure the wires with the strap to the PSU handle 3 Connect the wires to a DC power source NOTE When installing hot swapping or hot adding a new PSU wait for 15 seconds for the system to recognize the PSU and determine its status The PSU status indicator turns green to signify th...

Page 115: ...ctrical outlet and disconnect the peripherals 4 Ensure that all internal cables are routed correctly and connected and no tools or extra parts are left inside the system 5 Open the drive bays remove all drives and then close the drive bays 6 Remove the power supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www ...

Page 116: ...y key when you restart your system or program before you can access the encrypted data on your drives CAUTION Do not attempt to remove the TPM plug in module from the system board Once the TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or...

Page 117: ... 2 screwdriver remove nine screws securing the system board to the chassis Figure 107 System board screws 3 Hold the system board holder slightly lift the system board and then slide it toward the front of the chassis CAUTION To prevent damage to the processor socket when replacing a faulty system board ensure that you cover the processor socket with the processor dust cover 4 Incline the system b...

Page 118: ...supply units 7 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 8 Remove the system cover 9 Remove the following a Air shroud b if installed c All expansion cards and risers d Internal PERC riser e IDSDM vFlash module f Processors and heat sink modules g Processors blanks if installed h Memory mod...

Page 119: ...side the system are routed along the chassis wall and secured using the cable securing bracket 3 Install the system cover 4 Place the system into the rack For more information see the Rail Installation Guide at www dell com xcseriesmanuals 5 Open the drive bays install all drives and then close the drive bays 6 Install the power supply units 7 Follow the procedure listed in After working inside yo...

Page 120: ...replacement is a non OEM system board or if you have already installed the proper Identity Module At the prompt press A to turn off manufacturing mode For more information about manufacturing mode see the Troubleshooting Manufacturing Mode section or consult Dell technical support for further assistance Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites 1 Follow the safety...

Page 121: ...rotate it 90 counterclockwise to release it from the system board 5 Pull the plastic rivet out of its slot on the system board Installing the TPM Steps 1 To install the TPM align the edge connectors on the TPM with the slot on the TPM connector 2 Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board 3 Press the plastic rivet until the rivet snap...

Page 122: ...Main Menu screen click System BIOS System Security Settings 8 Select the TPM Advanced Settings option 9 From the TPM2 Algorithm Selection option select SHA256 then go back to System Security Settings screen 10 On the System Security Settings screen from the Intel TXT option select On 11 Save the settings 12 Restart your system Cable chain assembly Removing cable chain assembly Prerequisites 1 Foll...

Page 123: ...system Figure 111 Removing the support bar cable chain top cover and disconnecting the bay 2 backplane bracket from the cable chain assembly 4 Loosen the captive screw for the cable chain side cover and disengage it from the guiding pins below and lift it away from the system 5 Slide the left side of the system partially off the table until the bottom screws for the cable chain base bracket are vi...

Page 124: ... the left control panel cable from the system board and release it from the cable chain base bracket Figure 113 Removing the left and right rail white plastic rail stops 8 Remove the screws connecting the cable chain rail to the chassis 9 Extend the drive bays all the way out of the bay area until there is a gap to remove the cable chain rail 10 Lift the cable chain assembly out of the system 124 ...

Page 125: ...ose the drive bays 6 Remove the power supply units 7 If installed remove the front bezel 8 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 9 Remove the system cover 10 Remove the following a Drive bay 1 backplane bracket b Drive bay 2 backplane bracket c Air shroud d Intrusion switch e Internal P...

Page 126: ...de the left side of the system partially off the table until the bottom screws holes for the cable chain base bracket are visible and replace the screws 4 Align the cable chain side cover to the guiding pins on the system and tighten the captive screw Figure 116 Replacing the cable chain side cover and the bottom screws 5 Replace the screws for the left and right white plastic rail stops 126 Insta...

Page 127: ...gure 117 Replacing the screws for the left and right white plastic rail stops 6 Align the support bar to the chassis and replace all the screws 7 Align the bay 2 backplane bracket to the cable chain assembly and replace the screws 8 Align the cable chain top cover to the guiding pins and replace all the screws Installing and removing system components 127 ...

Page 128: ...nstallation Guide at www dell com xcseriesmanuals 4 Install the power supply units 5 Open the drive bays install all drives and then close the drive bays 6 If removed install the front bezel 7 Follow the procedure listed in After working inside your system Control panel Removing the left control panel Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system...

Page 129: ...lding by the sides remove the left control panel assembly away from the system Figure 119 Removing the left control panel Next steps Replace the left control panel Installing the left control panel Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Disconnect the system from the electrical outlet and disconnect the perip...

Page 130: ...pen the drive bays install all drives and then close the drive bays 6 If removed install the front bezel 7 Follow the procedure listed in After working inside your system Removing the right control panel Prerequisites 1 Follow the safety guidelines listed in Safety Instructions 2 Power off the system and all attached peripherals 3 Ensure that all internal cables are routed correctly and connected ...

Page 131: ...the routing of the cables as you remove them from the system board Route the cables properly when you replace them to prevent the cables from being pinched or crimped 3 Push bay 2 into the chassis and release the cable from the right rack ear cable clips Figure 121 Removing the control panel cable 4 Using Phillips 1 screwdriver remove the screws that secure the right control panel assembly to the ...

Page 132: ... are left inside the system 4 Open the drive bays remove all drives and then close the drive bays 5 Remove the power supply units 6 Remove the system from the rack and place it on an ESD work bench For more information see the Rail Installation Guide at www dell com xcseriesmanuals 7 Remove the system cover 8 Remove the air shroud 9 Remove the internal PERC card Steps 1 Route the control panel cab...

Page 133: ...clip and push the cable connector through the side of the fan cage 4 Connect the control panel cable to the connector on the system board and close the blue release clip 5 Using a Phillips 1 screwdriver tighten the screws to secure the right control panel assembly to the system Figure 124 Installing the right control panel Installing and removing system components 133 ...

Page 134: ...he rack For more information see the Rail Installation Guide at www dell com xcseriesmanuals 6 Install the power supply units 7 Open the drive bays install all drives and then close the drive bays 8 If removed install the front bezel 9 Follow the procedure listed in After working inside your system 134 Installing and removing system components ...

Page 135: ...help to disable the system and setup passwords You must know the connectors on the system board to install components and cables correctly Topics System board connectors System board jumper settings Disabling forgotten password System board connectors Figure 125 System board jumpers and connectors Table 10 System board jumpers and connectors Item Connector Description 1 FAN6 Fan6 connector 2 FAN5 ...

Page 136: ...9 INT_USB_3 0 USB connector 20 NVRAM_CLR Clear NVRAM 21 PWRD_EN Reset BIOS password 22 SLOT6 PCIe slot 6 23 SLOT5 PCIe slot 5 24 SLOT4 PCIe slot 4 25 LEDs 7 System board diagnostic LED indicators 26 J_TPM_MODULE TPM module connector 27 J_BP_SIG0 Backplane signal connector 28 J_MEZZ_A1 LOM riser card connector 29 BATTERY Battery connector 30 PCIE_G3_X16 CPU1 Riser 1 connector 31 A6 A5 A10 A4 A9 A7 ...

Page 137: ...oduct Steps 1 Power off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the system cover 3 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 4 Install the system cover The existing passwords are not disabled erased until the system boots with the jumper on pins 4 and 6 However before you assign a new system and ...

Page 138: ...ons Supported operating systems PSU specifications Cooling fans specifications System battery specifications PCIe Expansion card riser specifications Memory specifications Storage controller specifications Drives Ports and connectors specifications Video specifications Environmental specifications Chassis dimensions Figure 126 Chassis dimensions 7 138 Technical specifications ...

Page 139: ...r Two Supported operating systems The Dell EMC XC740xd2 supports the following operating systems Nutanix AHV NOTE For more information go to www dell com ossupport NOTE For more information about the specific versions and additions go to https www dell com support home Drivers SupportedOS XC 740xd2 PSU specifications The Dell EMC XC740xd2 system supports up to two AC or DC power supply units PSUs ...

Page 140: ...ctive fan number If there is a problem with a particular fan you can easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly System battery specifications The Dell EMC XC740xd2 system supports CR 2032 3 0 V lithium coin cell system battery PCIe Expansion card riser specifications The Dell EMC XC740xd2 system supports up to three PCI express PCIe generation ...

Page 141: ...Figure 127 Low profile Riser 1 Figure 128 Low profile Riser 2 Technical specifications 141 ...

Page 142: ...igure 130 Butterfly Riser Memory specifications The Dell EMC XC740xd2 system supports 16 DDR4 registered DIMM RDIMMs slots Supported memory bus frequencies are 1866 MT s 2133 MT s 2400 MT s and 2666 MT s 142 Technical specifications ...

Page 143: ... front accessible drives can be installed from slots 16 through 23 NOTE 2 5 inch drives in 3 5 inch carriers are supported for SAS and SATA SSD drives Ports and connectors specifications USB ports specifications Table 21 Dell EMC XC740xd2system USB specifications Front Rear Internal USB port type No of ports USB port type No of ports USB port type No of ports USB 2 0 compliant port One USB 3 0 com...

Page 144: ...ported microSD card storage capacity IDSDM card 32 GB 64 GB NOTE There are two dip switches on the IDSDM or vFlash module for write protection NOTE One IDSDM card slot is dedicated for redundancy NOTE Use Dell EMC branded microSD cards that are associated with the IDSDM or vFlash configured systems Video specifications The Dell EMC system supports integrated Matrox G200eW3 graphics controller with...

Page 145: ...imum vibration Specifications Operating 0 26 Grms at 5 Hz to 350 Hz all operation orientations Storage 1 88 Grms at 10 Hz to 500 Hz for 15 minutes all six sides tested Table 27 Maximum shock pulse specifications Maximum shock pulse Specifications Operating Six consecutively executed shock pulses in the positive and negative x y and z axis of 6 G for up to 11 ms Storage Six consecutively executed s...

Page 146: ...lines Mellanox CX 5 dual port 100G QSPF PCIe adapter cable is restricted to Dell NW QSPF28 Direct attach cables and Finisar 100G 85C optic cables Non Dell certified cables are not supported Table 31 Thermal limitation standard Configuration Maximum no of processors supported DIMM blanks Heat Sink Type of Air shroud Fan Quantity Model Butterfly Configurati on No riser 1 or 2 processors 140 W Requir...

Page 147: ... the air must have a deliquescent point less than 60 relative humidity NOTE This condition applies to data center and non data center environments Table 33 Gaseous contamination specifications Gaseous contamination Specifications Copper coupon corrosion rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver coupon corrosion rate 200 Å month as defined by AHSRAE TC9 9 NOTE Maximum co...

Page 148: ...tem Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test results Introduce more test options for extra information about the failed devices run a thorough test View status messages that inform you if tests are completed success...

Page 149: ...og tab 5 Close the Embedded System Diagnostics utility 6 To leave the diagnostics click Exit 7 Click OK when prompted and the system reboots Running the Embedded System Diagnostics from the Dell Lifecycle Controller To run the embedded system diagnostics from the Dell Lifecycle Controller 1 As the system boots press F10 2 Select Hardware Diagnostics Run Hardware Diagnostics Enhanced Preboot System...

Page 150: ...150 Enhanced Preboot System Assessment ...

Page 151: ...r system Service Tag in the Enter your Service Tag field b Click Submit The support page that lists the various support categories is displayed 4 For general support a Select your product category b Select your product segment c Select your product The support page that lists the various support categories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical...

Page 152: ...itors your Dell EMC devices and automatically detects hardware issues both proactively and predictively Automated case creation When an issue is detected SupportAssist automatically opens a support case with Dell EMC Technical Support Automated diagnostic collection SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC This information ...

Page 153: ...AC features configuring and logging in to iDRAC and managing your system remotely see the Integrated Dell Remote Access Controller User s Guide For information about understanding Remote Access Controller Admin RACADM subcommands and supported RACADM interfaces see the RACADM CLI Guide for iDRAC For information about Redfish and its protocol supported schema and Redfish Eventing implemented in iDR...

Page 154: ...ell PowerEdge RAID controllers For information about understanding the features of the BOSS card and deploying the cards see the Storage controller documentation www dell com storagecontrollermanuals Understanding event and error messages For information about the event and error messages generated by the system firmware and agents that monitor system components see the Error Code Lookup www dell ...

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