Dell Dimension 9200C Owner'S Manual Download Page 39 | Manualshive

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Solving Problems

39

Keyboard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide

.

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide

.

The computer does not start up

The computer stops responding

NOTICE:

You may lose data if you are unable to perform an operating system shutdown.

C

HECK

THE

KEYBOARD

CABLE

—

• Ensure that the keyboard cable is firmly connected to the computer.
• Reconnect the keyboard cable as shown on the setup diagram for your computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins.

Straighten any bent pins.

• Remove any keyboard extension cables and connect the keyboard directly to the computer.

T

EST

THE

KEYBOARD

—

Connect a properly working keyboard to the computer, then try using the

keyboard.

R

UN

THE

H

ARDWARE

T

ROUBLESHOOTER

—

See "Resolving Software and Hardware Incompatibilities"

on page 56.

C

HECK

THE

D

IAGNOSTIC

L

IGHTS

—

See "Diagnostic Lights" on page 49.

E

NSURE

THAT

THE

POWER

CABLE

IS

FIRMLY

CONNECTED

TO

THE

COMPUTER

AND

TO

THE

ELECTRICAL

OUTLET

T

URN

THE

COMPUTER

OFF

—

If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds, until the computer
turns off, and then restart your computer.

book.book Page 39 Wednesday, August 9, 2006 2:32 PM

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Summary of Contents for Dimension 9200C

Page 1: ...floppy drive or Media Card Reader network connector IEEE 1394 connector voltage selection switch USB 2 0 connectors 6 center LFE connector modem connector CD or DVD drive light USB 2 0 connectors 2 IEEE 1394 connector power connector integrated video connector S PDIF out connector side surround sound connector PCI Express x16 card slot line out connector line in connector rear surround sound conne...

Page 2: ...duction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel Pentium Intel SpeedStep and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Outlook ar...

Page 3: ...l 20 Changing the Display Settings 20 Setting Up a Home and Office Network 20 Connecting to a Network Adapter 20 Network Setup Wizard 21 Connecting to the Internet 22 Setting Up Your Internet Connection 22 Playing a CD or DVD 23 Adjusting the Volume 25 Adjusting the Picture 25 Copying CDs and DVDs 25 How to Copy a CD or DVD 25 Using Blank CDs and DVDs 26 Helpful Tips 27 Power Management 28 Standby...

Page 4: ...il Modem and Internet Problems 35 Error Messages 37 Media Card Reader Problems 38 IEEE 1394 Device Problems 38 Keyboard Problems 39 Lockups and Software Problems 39 The computer does not start up 39 The computer stops responding 39 A program stops responding 40 A program crashes repeatedly 40 A program is designed for an earlier Windows operating system 40 A solid blue screen appears 40 Other soft...

Page 5: ...ling Drivers 55 Resolving Software and Hardware Incompatibilities 56 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 Turning Off Your Computer 61 Before Working Inside Your Computer 62 Removing the Computer Cover 62 Inside View of Your Computer 64 System Board Components 65 Memory 66 DDR2 Me...

Page 6: ...d Reader 85 Removing a Media Card Reader 85 Installing a Media Card Reader 87 Floppy Drive Optional 89 Removing a Floppy Drive 89 Installing a Floppy Drive 91 Modem 93 Replacing the Modem 93 Battery 94 Replacing the Battery 94 Replacing the Computer Cover 96 5 Specifications 97 System Setup 101 Overview 101 Entering System Setup 102 System Setup Options 103 Boot Sequence 106 Jumper Settings 107 Cl...

Page 7: ...and DVDs 110 Dell Technical Support Policy U S Only 110 Definition of Dell Installed Software and Peripherals 111 Definition of Third Party Software and Peripherals 111 FCC Notices U S Only 111 FCC Class B 111 Contacting Dell 112 Index 133 book book Page 7 Wednesday August 9 2006 2 32 PM ...

Page 8: ...8 Contents book book Page 8 Wednesday August 9 2006 2 32 PM ...

Page 9: ... ship with your computer Documentation and drivers are already installed on your computer You can use the Drivers and Utilities CD to reinstall drivers see Reinstalling Drivers on page 55 run the Dell Diagnostics see Dell Diagnostics on page 52 or access your documentation Readme files may be included on your CD to provide last minute updates about technical changes to your computer or advanced te...

Page 10: ...ice Tag and Microsoft Windows Product Key These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here book book Page 10 Wednesday August 9 2006 2 32 PM ...

Page 11: ...onfiguration providing critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer Dell Support Website support dell com NOTE Select your region or business segment to view the appropriate support site To download Desktop System Software 1 Go to support dell c...

Page 12: ...lities CD to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your Operating System CD varies according to the operating system you ordered How to use Linux E mail discussions with users of Dell Precision products and the Linux operating system Additional information regarding Linux and my Dell Prec...

Page 13: ...sing Your Computer Front and Back View of the Computer Front View NOTE The front panel door does not close when you are using the Flash Media IEEE 1394 USB or headphone connectors 2 3 5 4 1 6 12 8 9 7 11 10 book book Page 13 Wednesday August 9 2006 2 32 PM ...

Page 14: ...n 6 power light The power light illuminates and blinks or remains solid to indicate different states No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state Blinking or solid amber See Power Problems on page 43 7 front panel door release button Press this button to access the front panel connectors 8 microp...

Page 15: ...the Product Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug IEEE 1394 USB and other devices into the appropriate connector 4 card slots Access connectors for any installed PCI Express cards 2 1 3 4 book book Page 15 Wednesday August 9 2006 2 32 PM ...

Page 16: ...mended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 3 network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state 4 modem connector Use the modem conne...

Page 17: ... connector is on the card 9 side surround sound connector Use the grey surround sound connector to attach multichannel capable speakers 10 center LFE connector LFE Low Frequency Effects Audio channel found in digital surround sound audio schemes that carries only low frequency information of 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not usin...

Page 18: ...nectors on the computer and the printer The USB connectors fit only one way Using a Media Card Reader Optional Use the Media Card Reader to transfer data directly to your computer The Media Card Reader supports the following memory types xD Picture Card SmartMedia SMC CompactFlash Type I and II CF I II MicroDrive mini SD and MS Pro Duo can be supported with an adapter SecureDigital Card SD Mini SD...

Page 19: ...ine the proper orientation for insertion NOTICE If you encounter resistance do not force the media or card Check the card orientation and try again 2 Slide the media or card into the appropriate slot until it is completely seated in the connector 1 xD Picture Card and SmartMedia SMC 2 CompactFlash Type I and II CF I II and MicroDrive Card 3 Memory Stick MS MS Pro 4 SecureDigital Card SD MultiMedia...

Page 20: ...ge In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card ...

Page 21: ...tup Wizard 2 On the welcome screen click Next 3 Click Checklist for creating a network NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 or later operating systems 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the sc...

Page 22: ...m connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or if you want ...

Page 23: ...uccessfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of th...

Page 24: ...g basic buttons A DVD player includes the following basic buttons For more information on playing CDs or DVDs click Help on the CD or DVD player if available Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track Stop Play Fast forward Pause Fast reverse Go to the next title or chapter Go to the previous titl...

Page 25: ...k OK Copying CDs and DVDs NOTE Ensure that you observe all copyright laws when creating CDs or DVDs This section applies only to computers that have a CD RW DVD RW or CD RW DVD combo drive NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions explain how to make an exact copy of a CD or DVD using Roxio Creator Plus Dell Edition You can also use Roxio Cre...

Page 26: ...have created automatically ejects Using Blank CDs and DVDs CD RW drives can write to CD recording media only including high speed CD RW media while DVD writable drives can write to both CD and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for...

Page 27: ...player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can e...

Page 28: ...ICE If your computer loses power while in standby mode it may lose data To set standby mode to automatically activate after a defined period of inactivity 1 Click Start then click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click Start click Turn ...

Page 29: ...he monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes Always On default If you want to use your computer with no power conservation Home Office Desk If you want your home or office computer to run with little power conservation Portable Laptop If your computer is a portable computer that you use for traveling Presentation If you want your compute...

Page 30: ...ptional Intel Viiv technology is a technology aimed at the digital home enthusiast that includes A BIOS that supports Intel Quick Resume Technology Device drivers This technology allows the user s system to quickly return to an active state after non use Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP Media Center Edition 2005 and dual core processors Usin...

Page 31: ... I press the power button on my computer drop down menu select Do Nothing 8 From the When I press the sleep button on my computer drop down menu select Do Nothing Hyper Threading and Dual Core Technology Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks si...

Page 32: ...ties 2 Click Hardware then click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see Entering System Setup on page 102 book book Page 32 Wednesday August 9 2006 2 32 PM ...

Page 33: ...on Battery Problems CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REP...

Page 34: ...revent Windows from recognizing the drive TEST THE DRIVE Insert another floppy disk CD or DVD to eliminate the possibility that the original drive is defective Insert a bootable floppy disk and restart the computer NOTE This system supports an optional USB floppy drive CLEAN THE DRIVE OR DISK See Cleaning Your Computer on page 109 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See Res...

Page 35: ...ms before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC See Power Management on page 28 or search for the keyword standby in Windows Help and Support Center for information on power management modes RUN CHECK DISK 1 Click Start then click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Che...

Page 36: ...RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on certain computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click Start then click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click...

Page 37: ...remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NOTE This system supports an optional USB floppy drive NON SYSTEM DISK ERROR Remove the floppy disk fr...

Page 38: ...ing drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears as a mapped drive only when it is connected Each of the four Media Card Reader slots are mapped to a drive even if no media is installed If you a...

Page 39: ...uter Ensure that the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer then try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See Resolving Software and Hardware Incompatibilities o...

Page 40: ...ON If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click the Start point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on th...

Page 41: ...drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you a...

Page 42: ...at the cable is not damaged or frayed and check cable connectors for bent or broken pins Straighten any bent pins Remove any mouse extension cables and connect the mouse directly to the computer Verify that the mouse cable is connected as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Press u press the up and down arrow...

Page 43: ... ON THE BACK OF THE COMPUTER If the link integrity light is off see Controls and Lights on page 100 no network communication exists Replace the network cable RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN...

Page 44: ... IS STEADY AMBER A device may be malfunctioning or incorrectly installed Ensure that the processor cable is securely connected to the system board see System Board Components on page 65 Remove and then reinstall all memory modules see Memory on page 66 Remove and then reinstall any expansion cards including graphics cards see Cards on page 70 IF THE POWER LIGHT IS BLINKING AMBER The computer is re...

Page 45: ...Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties then click the Ports tab For a USB printer ensure that Print to the following port s is set to USB REINSTALL THE PRINTER DRIVER See the printer documentation for information on reinstalling the printer driver CHECK THE SCA...

Page 46: ...nected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double clic...

Page 47: ...NDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the monitor cable is connected as shown on the setup diagram for your computer Remove any video extension cables and connect the monitor directly to the computer Swap the computer and ...

Page 48: ...If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE AD...

Page 49: ...ilure has occurred Plug the computer into a working electrical outlet see Power Problems on page 43 If the problem persists contact Dell see Contacting Dell on page 113 A possible processor failure has occurred Contact Dell see Contacting Dell on page 113 Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules see Removing Memory...

Page 50: ...emory on page 68 and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see Installing Memory on page 68 If the problem persists contact Dell see Contacting Dell on page 113 ...

Page 51: ...l Viiv Quick Resume Technology Optional on page 30 Press the power button Move the mouse Press any key on the keyboard Press any key on the optional MCE remote control Another failure has occurred Ensure that all hard drive and CD DVD drive cables are properly connected to the system board see System Board Components on page 65 If there is an error message on your screen identifying a problem with...

Page 52: ...ating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 At the Boot Device Menu use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition and then press Enter NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer ...

Page 53: ...test typically takes an hour or more and peridocially requires your input to answer specific questions Custom Test Tests a specific device in the system and can be used to customize the tests you want to run Symptom Tree Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any ...

Page 54: ...vers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click the Start button then click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 I...

Page 55: ...anually Reinstalling Drivers After copying driver files to your hard drive you may be required to update the driver manually Drivers can be manually updated for any hardware device installed in your computer 1 Click Start then click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In the System Properties window click the Hardware tab 5 Click Device Manager ...

Page 56: ... without affecting data files Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer NOTE Dell PC Restore is available only on computers purchased in certain regions Using Microsoft Windows XP System Res...

Page 57: ...able that restore point is automatically selected 4 Under Confirm Restore Point Selection click Next The System Restore process collects necessary data then restarts the computer 5 Under Restoration Complete after the computer has restarted click OK NOTE After your computer has been restored to an earlier operating state you can repeat the restoration process and use a different restore point or y...

Page 58: ... using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 When the blue bar appears immediately press Ct...

Page 59: ...he computer as a local administrator 2 In Windows Explorer go to c dell utilities DSR 3 Double click the filename DSRIRRemv2 exe NOTE If you do not log on as a local administrator a message appears stating that you must log on as administrator Click Quit and then log on as a local administrator NOTE If the partition for PC Restore does not exist on your computer s hard drive a message appears stat...

Page 60: ...60 Troubleshooting Tools book book Page 60 Wednesday August 9 2006 2 32 PM ...

Page 61: ...The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click Start and then click Turn Off Computer b In the...

Page 62: ...ng steps before you begin working inside the computer 1 Turn off your computer see Turning Off Your Computer on page 61 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or network cables from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then p...

Page 63: ...E Ensure that you are working on a level protected surface to avoid scratching the computer or the surface on which it is resting 4 Lay your computer on its side with the computer cover facing up 5 Pull back the cover release latch on the top panel 6 Locate the two hinge tabs on the bottom edge of the computer 7 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as...

Page 64: ...s located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 1 drive release latch 2 CD DVD drive 3 power supply and fan 4 hard drive 5 heat sink assembly 6 power button 7 front panel door 3 4 5 6 7 1 2 book book Page 64 Wednesday August 9 2006 2 32 PM ...

Page 65: ...Removing and Installing Parts 65 System Board Components 2 4 3 5 28 10 13 16 18 27 11 9 15 14 1 29 24 25 23 22 21 20 12 6 19 7 8 26 17 30 book book Page 65 Wednesday August 9 2006 2 32 PM ...

Page 66: ...U 17 RJ11 internal connector RJ11INT 3 processor power connector POWER12V 18 video connector VGA 4 memory module connectors 2 4 19 Media Card Reader connector USBINT 5 memory module connectors 1 3 20 USB connectors 4 USB_BACK 6 battery socket BATTERY 21 network connector NIC and USB connectors 2 NIC_USB1 7 internal speaker SPKR 22 back panel IEEE 1394 connector BACK1394 8 hard disk fan connector H...

Page 67: ...st to the processor before you install modules in the other connectors NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You shoul...

Page 68: ...afety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 61 2 Remove the CD DVD drive see Remov...

Page 69: ...ips snap into the cutouts at each end of the module 7 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on 9 Right click the My Computer icon and click Properties 10 Click the General tab 11 To...

Page 70: ...ently ease the module back and forth to remove it from the connector Cards CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by ...

Page 71: ... on the card retention door from the inside to pivot the door open Because the door is attached it will remain in the open position 3 If you are installing a new card remove the filler bracket to create a card slot opening then continue with step 5 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp ...

Page 72: ...n firmly Ensure that the card is fully seated in the slot 7 If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 8 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot 9 Before you close the card retention door ensure that The tops of all ...

Page 73: ...t came with the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 12 Replace the computer cover see Replacing the Computer Cover on page 96 reconnect the computer and devices to electrical outlets and then turn them on 13 Install any drivers required for the card as described in ...

Page 74: ...t and dirt out of your computer 5 Replace the computer cover see Replacing the Computer Cover on page 96 reconnect the computer and devices to electrical outlets and then turn them on 6 Uninstall the card s driver Drives Your computer supports a combination of these devices One SATA serial ATA drive One FlexBay drive optional floppy drive or Media Card Reader One CD or DVD drive Connect a SATA opt...

Page 75: ...f the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect a SATA interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Power Cable Connector To connect a dri...

Page 76: ...To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure C...

Page 77: ...es Doing so may cause damage to cables and the cable connectors 3 Lift the drive out of the computer and disconnect the power and hard drive cables from the drive 1 tabs 2 2 hard drive 1 power cable 2 hard drive cable or serial ATA data cable 1 2 2 1 book book Page 77 Wednesday August 9 2006 2 32 PM ...

Page 78: ...e drive to verify that it is configured for your computer NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 1 tabs 2 2 drive 3 drive screw holes 4 drive bracket 2 1 4 3 book book Page 78 Wednesday August 9 2006 2 32 PM ...

Page 79: ...into the open bay until the hard drive plastic latch attaches to the hard drive holder on the chassis NOTE The plastic latch fits into a small rectangular hole on the chassis The rectangular hole is larger than the other small holes on the back of the chassis 1 power cable 2 hard drive plastic latch 3 hard drive cable or serial ATA data cable 4 open bay 3 1 2 4 book book Page 79 Wednesday August 9...

Page 80: ...age 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 1 tabs 2 2 hard drive 3 hard drive holder on the chassis 4 hard drive plastic lat...

Page 81: ...dures in Before You Begin on page 61 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 3 Pull up on the drive release latch and slide the drive towards the back of the computer 4 Carefully so as not to damage the atta...

Page 82: ...able from the system board connector 6 Disconnect the power cable and data cable from the back of the drive 1 data cable 2 power cable 3 system board connector 4 CD DVD drive 5 CD DVD drive bracket 2 1 4 5 3 book book Page 82 Wednesday August 9 2006 2 32 PM ...

Page 83: ...mentation that accompanied the drive to verify that the drive is configured for your computer 2 Connect the power and data cables to the drive 3 Connect the data cable to the system board connector on the system board 1 data cable 2 power cable 3 system board connector 2 1 3 book book Page 83 Wednesday August 9 2006 2 32 PM ...

Page 84: ...your computer and devices to their electrical outlets and turn them on 8 See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on page 101 and select the appropriate Drive option 10 Verify that your computer works correctly by running the Dell Diagnostics see Dell Diagnostics on page 52 1 CD DVD...

Page 85: ...ouch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing a Media Card Reader 1 Follow the procedures in Before You Begin on page 61 2 Remove the CD DVD drive see Removing a CD DVD Drive on page 81 3 Remove the hard drive see Removing a Hard Drive on page 76 4 Disconnect the interface cable from the back of the Media Car...

Page 86: ...l up on the drive release latch and slide the Media Card Reader towards the back of the computer then lift to remove the drive from the computer 1 drive release latch 2 Media Card Reader 1 2 book book Page 86 Wednesday August 9 2006 2 32 PM ...

Page 87: ...ard Reader 1 Follow the procedures in Before You Begin on page 61 2 Remove the Media Card Reader from its packaging 3 Slide the drive into place until you hear a click or feel the drive securely installed book book Page 87 Wednesday August 9 2006 2 32 PM ...

Page 88: ...connect a network cable first plug the cable in to the network device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see System Setup on page 101 and select the appropriate Drive option 10 ...

Page 89: ...e electrical outlet before removing the cover Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 61 2 Remove the CD DVD drive see Removing a CD DVD Drive on page 81 3 Pull up on the drive release latch and slide the drive toward the back of the computer 4 Carefully so as not to damage the attached interface cable lift the drive away from the computer 1 drive release latch ...

Page 90: ...ard see System Board Components on page 65 NOTE The interface cable is held in place by the metal drive bracket and does not need to be removed from the drive 1 cable release tab 2 interface cable edge connector 3 interface cable 2 3 1 book book Page 90 Wednesday August 9 2006 2 32 PM ...

Page 91: ...held in place by the metal drive bracket and does not need to be removed from the drive 1 Follow the procedures in Before You Begin on page 61 2 Gently slide the drive into place until you hear a click or feel the drive securely installed book book Page 91 Wednesday August 9 2006 2 32 PM ...

Page 92: ...t plug the cable in to the network device and then plug it in to the computer 7 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 8 Enter system setup see System Setup on page 101 and select the appropriate Diskette Drive option 9 Verify that your com...

Page 93: ... from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Replacing the Modem 1 Follow the procedures in Before You Begin on page 61 NOTE For easier access to the modem it may be necessary to remove the power cable from the power connector on the system board see System Board Components on page 65 1 pu...

Page 94: ...CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell bat...

Page 95: ...nnector pry the battery up out of its securing tabs NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Hold the battery with the facing up and press the battery straight down into the connector until it snaps into place 7 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cab...

Page 96: ...stall the cover a Align the bottom of the cover with the tabs located along the bottom of edge of the computer b Using the tabs as leverage rotate the cover downward c Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated d Ensure that the cover is seated correctly before moving the computer to the upright position NOTIC...

Page 97: ...B for Intel Core E6600 processors and later Memory Type 533 667 and 800 MHz DDR2 Memory connectors four Memory capacities 256 MB 512 MB 1 GB or 2 GB Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 68 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Intel G965 Express DMA channels ...

Page 98: ...e PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes Drives Externally accessible one slimline 3 5 inch media bay one slimline 5 25 inch drive bay Available devices Serial ATA drive USB memory devices floppy drive CD drive DVD drive DVD RW drive DVD CD RW combo drive DVD RW drive and Media Card Reader Internally accessible one b...

Page 99: ...pter RJ45 connector Modem RJ11 MDC 1 5 connector and internally accessible 3 pin header that connects the modem to RJ11 Temperature Sensor one 2 pin connector System board connectors Serial ATA two 7 pin connectors Fan two 5 pin connectors one for the CPU fan and one for the optional hard disk fan connector PCI Express x1 36 pin connector PCI Express x16 164 pin connector USB 10 pin header for opt...

Page 100: ...l connection to the network Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the front panel see Diagnostic Lights on page 49 for an explanation of the diagnostic light codes Standby power light STBYLED on the system board Activity light optional Media Card Reader green blinking light Power DC power supply Wattage 275 W Heat dissipation 935 BTU hr...

Page 101: ... system setup unless you are an expert computer user Certain changes can cause your computer to work incorrectly Environmental Temperature Operating 10 to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Operating bottom half sine pul...

Page 102: ...s Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and t...

Page 103: ... boot from a USB memory device select the USB device and move it so that it becomes the first device in the list Drives Diskette Drive Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 1 Identifies the drives attached to the SATA connectors on the system board and lists the capacity for the drives SATA Ope...

Page 104: ...erformance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but the drive s performance is not affected NOTE Changing the acoustics setting does not alter your hard drive image Security DEP Execute Disable Opt In default DEP is enabled by default on computers with NX capable processors Only Windows system binaries are covered by DEP ...

Page 105: ...to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Suspend Mode The options are S1 a suspend state where the computer is...

Page 106: ...right corner of the screen press F12 The BIOS detects the device and adds the USB flash option to the boot menu NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to boot your computer to a USB device such as a floppy drive or memory key 1 ...

Page 107: ...check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see Entering System Setup on page 102 2 Press the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to ...

Page 108: ...er on page 61 7 Turn off the monitor and disconnect it from the electrical outlet 8 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 9 Remove the computer cover see Replacing the Computer Cover on page 96 10 Locate the 2 pin password jumper CLRPSWD on the system board see System Board Components on page 65 and attach the jumper to...

Page 109: ... jumper pins in order to enable the password feature 6 Remove the jumper plug from the CLRCMOS jumper pins and place it back on the password jumper pins 7 Replace the computer cover see Replacing the Computer Cover on page 96 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 8 Connect your computer and devices to electrical outlets...

Page 110: ... that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the ...

Page 111: ...r PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers ...

Page 112: ...ontact Dell electronically you can access the following websites www dell com support dell com support For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed NOTE In certain countries support specific to Dell XPS computers is available at a separate telephone number listed f...

Page 113: ...800 105 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Website www dell com ar E mail la techsupport dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC storage products la_enterprise dell com Customer Care toll free 0 800 444 0730 Technical Support toll free 800 222 0154 Technical Support Services toll free 0 800 ...

Page 114: ...te www dell com bb E mail la techsupport dell com Technical Support 1 800 534 3142 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 Website support euro dell com Tech Support for XPS 02 481 92 96 Tech Support for all other Dell computers 02 481 92 88 Tech Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91...

Page 115: ...096 Customer Service med large business government toll free 1 800 326 9463 Customer Service printers projectors televisions handhelds digital jukebox and wireless toll free 1 800 847 4096 Hardware Warranty Support Home Sales Small Business toll free 1 800 906 3355 Hardware Warranty Support med large bus government toll free 1 800 387 5757 Hardware Warranty Support printers projectors televisions ...

Page 116: ... 858 2311 Customer Care toll free 800 858 2060 Customer Care Fax 592 818 1308 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education t...

Page 117: ...ort for XPS 7010 0074 Technical Support for all other Dell computers 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica Website www dell com dm E mail la techsupport dell com General Support toll...

Page 118: ...land Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fi_support dell com Technical Support 0207 533 555 Customer Care 0207 533 538 Switchboard 0207 533 533 Sales under 500 employees 0207 533 540 Fax 0207 533 530 Sales over 500 employees 0207 533 533 Fax 0207 533 530 Country City International Access Code Country Code City Code Department Nam...

Page 119: ...1 55 94 71 00 Fax 01 55 94 71 01 Germany Frankfurt International Access Code 00 Country Code 49 City Code 69 Website support euro dell com E mail tech_support_central_europe dell com Technical Support for XPS 069 9792 7222 Technical Support for all other Dell computers 069 9792 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 069 9792 7320 Preferred Accounts Custom...

Page 120: ...de 852 Website support ap dell com Technical Support E mail HK_support Dell com Technical Support Dimension and Inspiron 00852 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 00852 2969 3191 Technical Support servers and storage 00852 2969 3196 Technical Support projectors PDAs switches routers and so on 00852 3416 0906 Customer Care 00852 3416 0910 Large Corporate Accounts 00852 ...

Page 121: ... Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 Corporate Customer Care 1850 200 982 Technical Support Technical Support for XPS computers only 1850 200 722 Technical Support for all other Dell computers 1850 543 543 General Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 U K Customer Care dial within U K only 0870 906 0010 Corporate Customer Care dial...

Page 122: ...Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica E mail la techsupport dell com Technical Support dial from within Jamaica only toll free 1 800 326 6061 or toll free 1 800 975 1646 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free...

Page 123: ...ox Service 044 556 3490 24 Hour Automated Order Status Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Public Sales government agencies educational institutions and medical institutions 044 556 5963 Global Segment Japan 044 556 3469 Individual User 044 556 1760 Switchboard 044...

Page 124: ... 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 880 193 Technical Support Dimension Inspiron and Electronics and Accessories toll free 1 800 881 306 Technical Support PowerApp PowerEdge Po...

Page 125: ...ll other Dell computers 020 674 45 00 Technical Support Fax 020 674 47 66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access C...

Page 126: ...ll com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax...

Page 127: ...rt OptiPlex Latitude and Dell Precision toll free 1 800 394 7488 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1 800 394 7478 Customer Care toll free 1 800 394 7430 option 6 Transaction Sales toll free 1 800 394 7412 Corporate Sales toll free 1 800 394 7419 Slovakia Prague International Access Code 00 Country Code 421 Website support euro dell com E mail czech_dell del...

Page 128: ...2 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Corporate Technical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com Technical Support for XPS 0771 340 340 Technical Support for all other Dell products 08 590 05 199 Relational Custo...

Page 129: ...ical Support servers and storage toll free 0080 160 1256 Customer Care toll free 0080 160 1250 option 5 Transaction Sales toll free 0080 165 1228 Corporate Sales toll free 0080 165 1227 Thailand International Access Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and...

Page 130: ...oyees 0870 906 0010 Global Accounts Customer Care 01344 373 186 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Technical Support Technical Support for XPS computers only 0870 366 4180 Technical Support Corporate Preferred Accounts PAD 1000 employees 0870 908 0500 Technical Support for all other products 0870 ...

Page 131: ...and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Support for printers projectors PDAs and MP3 players toll free 1 877 459 7298 Public government education and healthcare Customer Service and Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 695 8133 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879...

Page 132: ...ela Website www dell com ve E mail la techsupport dell com Technical Support toll free 0800 100 2513 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers book book Page 132 Wednesday August 9 2006 2 32 PM ...

Page 133: ...elpful tips 27 how to 25 copying DVDs general information 25 helpful tips 27 how to 25 cover closing 96 opening 62 D Dell contacting 111 112 Dell Diagnostics 52 support policy 110 Dell support site 11 diagnostic lights 49 diagnostics Dell 52 lights 49 display See monitor documentation End User License Agreement 9 ergonomics 9 online 11 Product Information Guide 9 regulatory 9 safety 9 warranty 9 d...

Page 134: ... connection setting up 22 problems 35 K keyboard problems 39 L labels Microsoft Windows 10 Service Tag 10 lights back of computer 49 diagnostic 49 M media card reader installing 87 problems 38 removing 85 using 18 memory 4 GB configurations 68 DDR2 overview 66 memory continued installation guidelines 66 installing 68 problems 41 removing 70 type supported 66 messages error 37 Microsoft Windows lab...

Page 135: ...s 37 general 39 hard drive 35 IEEE 1394 38 Internet 35 keyboard 39 media card reader 38 memory 41 modem 35 monitor is blank 47 monitor is hard to read 48 mouse 42 network 43 power 43 power light conditions 43 printer 44 program crashes 40 program stops responding 40 programs and Windows compatibility 40 restore to previous operating state 56 problems continued scanner 45 screen is blank 47 screen ...

Page 136: ...echnical support policy 110 troubleshooting Dell Diagnostics 52 diagnostic lights 49 Hardware Troubleshooter 56 Help and Support Center 11 restore to previous operating state 56 tips 33 TV connect to computer 20 U USB booting to devices 106 V video problems 47 volume adjusting 46 W warranty information 9 Windows XP Device Driver Rollback 55 Hardware Troubleshooter 56 Help and Support Center 11 Hyp...

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