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Dell Dimension 4700 Series Owner'S Manual Download Page 37

Advanced Troubleshooting

37

Advanced Troubleshooting

Diagnostic Lights

 

CAUTION: 

Before you begin any of the procedures in this section, follow the safety instructions 

located in the 

Product Information Guide

.

To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on 
the back panel (see page 51). The lights can be yellow or green. When the computer starts 
normally, the lights flash. After the computer starts, all four lights display solid green. If the 
computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern

Problem Description

Suggested Resolution

The computer is in a normal off 
condition or a possible pre-BIOS failure 
has occurred.

Plug the computer into a working 
electrical outlet and press the power 
button.

A B C D

= yellow
= green
= off

Summary of Contents for Dimension 4700 Series

Page 1: ...es PCI card 2 PCI Express x1 card 1 PCI Express x16 card 1 slots keyboard connector USB 2 0 connectors 6 microphone connector line out connector serial connector voltage selection switch power connector center LFE connector integrated VGA video connector mouse connector line in connector parallel connector network adapter connector diagnostic lights 4 VGA video connector cover latch surround conne...

Page 2: ...______ Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet PowerConnect and Axim are trademarks of Dell Inc Inte...

Page 3: ...itor With a VGA connector and One Monitor With a DVI Connector 14 Connecting a Television 14 Changing the Display Settings 15 Setting Up a Home and Office Network 15 Connecting to a Network Adapter 15 Network Setup Wizard 16 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Copying CDs and DVDs 17 How to Copy a CD or DVD 18 Using Blank CD Rs and CD RWs 18 Helpful Tips 19 Hyper T...

Page 4: ...shes repeatedly 27 A program is designed for an earlier Windows operating system 27 A solid blue screen appears 27 Other software problems 28 Memory Problems 28 Mouse Problems 29 Network Problems 30 Power Problems 30 Printer Problems 31 Scanner Problems 32 Sound and Speaker Problems 33 No sound from speakers 33 No sound from headphones 34 Video and Monitor Problems 34 If the screen is blank 34 If ...

Page 5: ...ecommended Tools 47 Turning Off Your Computer 47 Before Working Inside Your Computer 48 Front and Back View of the Computer 49 Front View 49 Back View 51 Removing the Computer Cover 54 Inside View of Your Computer 55 System Board Components 56 Memory 57 DDR Memory Overview 57 Addressing Memory With 4 GB Configurations 58 Installing Memory 58 Removing Memory 60 Cards 60 PCI Cards 61 PCI Express Car...

Page 6: ...moving a CD DVD Drive 84 Installing a CD DVD Drive 85 Adding a Second CD or DVD Drive 85 Battery 88 Replacing the Computer Cover 89 A Appendix Specifications 91 System Setup 95 Overview 95 Entering System Setup 96 System Setup Options 97 Boot Sequence 100 Clearing Forgotten Passwords 101 Clearing CMOS Settings 102 Dell Technical Support Policy U S Only 103 Definition of Dell Installed Software and...

Page 7: ...Contents 7 FCC Notices U S Only 103 Class A 104 Class B 104 FCC Identification Information 105 Contacting Dell 105 Index 123 ...

Page 8: ...8 Contents ...

Page 9: ...s Dell Solution Center On your Windows desktop Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram Tips on using Microsoft Windows How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer The Del...

Page 10: ...w the appropriate support site The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repai...

Page 11: ... to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned ...

Page 12: ...y done so 2 Turn off the computer see page 47 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches USB printer cable USB connector on computer USBconnector on printer ...

Page 13: ... a television you may connect only one monitor VGA or DVI in addition to the television If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a television Connecting Two M...

Page 14: ...n the back of the computer 3 Connect the DVI connector on the other monitor to the DVI white connector on the back of the computer Connecting a Television NOTE To connect a television to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 47 2 ...

Page 15: ...Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable int...

Page 16: ...ion and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL conn...

Page 17: ... option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 23 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the ...

Page 18: ... source CD or DVD and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK If you have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the ...

Page 19: ...hreading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology W...

Page 20: ...20 Setting Up and Using Your Computer w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 21: ...ed by the manufacturer Discard used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If y...

Page 22: ...HE CABLE CONNECTIONS CHECK FOR RUN THE HARDWARE TROUBLESHOOTER See page 46 RUN THE DELL DIAGNOSTICS See page 40 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See...

Page 23: ...k CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telepho...

Page 24: ...rly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters ...

Page 25: ...restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 105 ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If yo...

Page 26: ... down the computer see page 47 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and t...

Page 27: ...ION If necessary uninstall and then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on...

Page 28: ...IRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install ...

Page 29: ...e 47 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Sta...

Page 30: ...RK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Connectors on page 93 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings a...

Page 31: ...the main power cable and front panel cable are securely connected to the system board see page 56 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch see page 51 is set to match the AC power at your location if applicable Ensure that the processor power cable see page 56 is securely conne...

Page 32: ...Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB RE...

Page 33: ...rs are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or d...

Page 34: ...ot muted CONNECT THE MONITOR TO THE CORRECT VIDEO CONNECTOR If the integrated video connector on your computer is covered by a cap do not remove the cap to connect the monitor or the monitor will not function Connect your monitor to the video connector on the graphics card CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer...

Page 35: ...WOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE...

Page 36: ...36 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 37: ...back panel see page 51 The lights can be yellow or green When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition or a possible pre BIOS failure has occurred Pl...

Page 38: ...he same type into your computer see page 57 If the problem persists contact Dell see page 105 A possible graphics card failure has occurred If the computer has a graphics card remove the card reinstall it see page 60 and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated g...

Page 39: ...re has occurred 1 Determine if a conflict exists by removing a card not a graphics card and restarting the computer see page 60 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolvin...

Page 40: ...down your computer see page 47 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press Enter Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 56 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard driv...

Page 41: ...Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an h...

Page 42: ...tall drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click System 4 In th...

Page 43: ...d and click Properties 7 Click the Drivers tab 8 Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore returns your computer to ...

Page 44: ...Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that a...

Page 45: ...ve and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press Ctrl F11 If you do not press Ctrl F11 in time let the computer finish restarting and then...

Page 46: ...tore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in t...

Page 47: ...ures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In th...

Page 48: ...ress in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 47 NOTICE ...

Page 49: ...Removing and Installing Parts 49 Front and Back View of the Computer Front View 1 2 9 3 4 7 8 6 5 10 On computers with an optional floppy drive ...

Page 50: ...e System Setup on page 95 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 7 power button Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 8 power light The power l...

Page 51: ...Removing and Installing Parts 51 Back View 18 3 20 14 15 5 1 13 9 21 22 7 16 2 6 4 17 10 Not present on all computers 19 12 8 11 ...

Page 52: ...uter A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 7 cover latch...

Page 53: ... sound or telephony program On computers with a sound card the microphone connector is on the card 16 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 17 center Low Frequency Effects LFE connector Use the yellow center LFE connector to attach your subwoofer On computers...

Page 54: ...ical shock always unplug your computer from the electrical outlet before opening the cover 1 Follow the procedures in Before You Begin on page 47 2 Lay your computer on its side with the computer cover facing up 3 If your computer cover has a cover latch slide and hold the cover latch 4 Grip the indents on the computer cover and slide the computer cover toward the back of the computer 5 Place the ...

Page 55: ...ction see the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the computer cover hard drive power supply system board floppy drive CD or DVD drive release lever May not be present on all computers ...

Page 56: ...et BATTERY BT8F1 PCI card slots 2 PCI SLOT 1 PCI SLOT 2 J7B1 J8B1 SATA connectors 2 SATA 0 SATA 2 J9H2 J9J2 front panel I O connector J9G2 IDE drive connector PRI IDE J6J1 CD audio connector J9D1 front panel audio connector J9C2 floppy drive connector FLOPPY J4J1 control panel connector J7J2 password jumper PSWRD J8J2 PCI Express x16 card connector J6C1 PCI Express x1 card connector J9C1 telephony...

Page 57: ... upper right corner of the module to determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A memory module installed in connector DIMM connector 1 or A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and ...

Page 58: ...mum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Pr...

Page 59: ...ge to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to processor notch memory module cutouts 2...

Page 60: ...nts inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 47 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to rem...

Page 61: ...he next section If you are removing but not replacing a card see Removing a PCI Card on page 63 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 65 Installing a PCI Card 1 Follow the procedures in Before You Begin on page 47 2 Unscrew and remove the filler bra...

Page 62: ...er from its electrical outlet before installing any cards 3 Align the cutout on the bottom of the card with the crossbar in the system board connector Gently rock the card into the connector until it is fully seated Ensure that the card is fully seated and that its bracket is within the card slot card cutout card card connector on system board crossbar fully seated card not fully seated card brack...

Page 63: ... cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 8 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page 47 2 If necessary disconnect any cables connected to the card 3 Remove the securing screw from the card bracket 4 Gr...

Page 64: ...ct the network cable to the integrated connector on the computer back panel PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a PCI Express card see Removing a PCI Express Card on page 68 If you are replacing a card remove...

Page 65: ...continue with step 4 3 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull the securing tab grasp the card by its top corners and then ease it out of its connector f...

Page 66: ...ections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards edge connector card connector filler bracket securing tab securing slot edge connector card connector top of retention mechan...

Page 67: ...ecure the card bracket with the screw you removed in step 2 NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card See the documentation for the card for information about the card s cable connections NOTICE To connect a netwo...

Page 68: ... Express Card 1 Follow the procedures in Before You Begin on page 47 2 If necessary disconnect any cables connected to the card 3 If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top 4 Remove the securing screw from the card bracket 5 Gently pull back the securing tab grasp the card by its top corners and then ease it o...

Page 69: ...see page 96 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the computer back panel 11 Install any drivers required for the card as described in the card documentation Front Panel CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To gua...

Page 70: ... cover see page 54 3 Release and remove the front panel a If your computer has a release lever push the release lever to release the top tab b Reach inside the computer and push the top and bottom tab towards you to release them c Rotate the front panel to separate it from the side hinges top tab front panel release lever bottom tab side hinges 3 May not be present on all computers ...

Page 71: ...Removing and Installing Parts 71 Removing the Front Panel Insert 1 Press in the two insert tabs 2 Push out the front panel insert insert tabs 2 ...

Page 72: ...ng the Front Panel 1 Reattach the front panel to the side hinges 2 Rotate the front panel until it snaps onto the front of the computer Drives Your computer supports a combination of these devices Up to two hard drives One optional floppy Up to two CD or DVD drives front panel side hinges 3 ...

Page 73: ...ll a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable will attach to the drive connector and the other will attach to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one conne...

Page 74: ...ck always unplug your computer from the electrical outlet before opening the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure 2 Follow the procedures in Before You ...

Page 75: ...connect the power and data cables from the drive and from the system board 2 Remove the hard drive bracket from the computer a Remove the bracket securing screws for the hard drive b Remove the bracket for the hard drive from the computer data cable power cable ...

Page 76: ... d e l l c o m 3 If you are replacing the hard drive remove the drive from the bracket a Remove the hard drive securing screws b Remove the hard drive from the bracket bracket securing screw drive bracket hard drive securing screws 3 hard drive bracket securing screw ...

Page 77: ...he three screw holes on the other side of the drive with the screen holes on the bracket c Attach the hard drive bracket to the hard drive d Insert and tighten all three drive securing screws 5 Install the hard drive a Place the two bracket tabs into the drive slots inside the bracket for the additional hard drive b Swing the bracket forward so that it is flush with the bracket for the additional ...

Page 78: ... by running the Dell Diagnostics see page 40 16 If the drive you just installed is the primary drive install your operating system on the hard drive Adding a Second Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical...

Page 79: ... the drive do not set it on a hard surface which may damage the drive Instead set the drive on a soft surface such as a foam pad that will sufficiently cushion it 7 Install the additional hard drive a Place the two bracket tabs into the drive slots inside the computer s front panel b Swing the bracket forward so that it is flush with the computer s front panel c Replace the bracket securing screws...

Page 80: ...6 11 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 12 Connect your computer and devices to electrical outlets and turn them on 13 See the documentation that came with the drive for instructions on installing any software required for drive operation front computer frame bracket tabs 2 driv...

Page 81: ...Follow the procedures in Before You Begin on page 47 2 Release and remove the front panel see page 70 NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 82 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive and from the system board see page 56 2 Remove the floppy drive bracket from the computer a Remove the bracket securing sc...

Page 82: ...e drive with the screw holes on the bracket b Insert and tighten all four drive securing screws two on each side 4 Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay and then slide the floppy drive bracket forward into position NOTE The top of the floppy drive bracket has two slots that fit into two clips on the bottom of the upper dr...

Page 83: ...the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see page 96 and update the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagnostics see page 40 CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions locat...

Page 84: ...ive 1 Disconnect the power audio and CD DVD drive cables from the back of the drive and from the system board 2 Remove the CD DVD drive securing screw 3 Slide the drive forward and remove it from the drive bay power cable data cable drive alignment screws 2 securing screw extra alignment screws 2 or 4 ...

Page 85: ... to the drive and to the system board see page 56 8 If you are installing a drive that has its own controller card install the controller card in a card slot 9 Reattach the front panel see page 72 10 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable in to the network wall jack and then plug it into the computer 11 Connect your computer and devices to the...

Page 86: ... only need two alignment screws for this procedure 3 Gently slide the drive into place in the drive bay 4 After the drive is in place apply pressure to ensure that the drive is fully seated 5 Use the securing screw that came with the drive to attach the drive to the computer drive alignment screws 2 drive alignment screws 2 securing screw extra alignment screws 2 or 4 ...

Page 87: ...new drive 8 Reattach the front panel see page 72 9 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 10 Connect your computer and devices to electrical outlets and then turn them on 11 See the documentation that came with the drive for instructions on installing any software required for drive...

Page 88: ...th the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 96 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 47 3 Locate the battery socket see System Board Components on page 56 NOTICE If you pr...

Page 89: ...e you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Place the cover on the computer 4 Slide the co...

Page 90: ...90 Removing and Installing Parts w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 91: ...2 3200 DDR2 unbuffered SDRAM non ECC Memory connectors four Memory capacities 128 256 512 or 1 GB non ECC Minimum memory 128 MB NOTE Up to 128 MB of system memory may be allocated to support graphics depending on system memory size and other factors Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 58 to verify the amount of memory available to the operating system BI...

Page 92: ... x1 and PCI Express x16 Bus speed PCI 33 MHz PCI Express x1 slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s PCI connectors two connector size 120 pins connector data width maximum 32 bits PCI Express connector one PCI Express x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one PCI Express x16 connector size 164 pins connector da...

Page 93: ...15 hole connector Network adapter RJ45 connector PS 2 keyboard and mouse 6 pin mini DIN USB two front panel and six back panel USB 2 0 compliant connectors Audio five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel one front panel connector for headphones System board connectors Primary IDE drive 40 pin connector on PCI local bus Serial ATA two 7 pi...

Page 94: ...ood connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the back panel See Diagnostic Lights on page 37 Standby power light CR3J1 on the system board Power DC power supply Wattage 305 W Heat dissipation 434 6 B...

Page 95: ...do not change the settings for this program Certain changes can make your computer work incorrectly Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 oc...

Page 96: ...the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list by using the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Press E...

Page 97: ...d defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 3 Identifies the drives attached to the SATA or PRI IDE connectors on the system board and lists the capacity for hard drives Drive Controller Sets the SATA controller operating mode Use the Normal option ATA native mode Use the Compatible option for SATA PATA combinati...

Page 98: ...ons appears in the Options List Performance Bypass Your computer does not test or change the current acoustics mode setting Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but...

Page 99: ... when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the computer can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered u...

Page 100: ...ntation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 95 1 If you are booting to a USB device connect the USB device to a USB connector see page 56 2 Turn on or ...

Page 101: ...ts 1 Enter system setup see page 96 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through the list of devices 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a sele...

Page 102: ...umper to pins 1 and 2 to reenable the password feature 10 Replace the computer cover see page 89 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings CAUTION Before you begin any of the procedures in this section follow the safety instru...

Page 103: ...d through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded...

Page 104: ...ons Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfe...

Page 105: ...cluding Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use ...

Page 106: ...n PAD toll free 1 800 060 889 For servers and storage toll free 1 800 505 095 For desktop and portable computers toll free 1 800 733 314 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_...

Page 107: ...untry Code 673 Customer Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care...

Page 108: ...iness toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accou...

Page 109: ...en_support dell com E mail Support servers Nordic_server_support dell com Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican R...

Page 110: ...ional Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard calls from outside of France 04 99 75 40 00 Sales 0825 004 700 Fax 0825 004 701 Fax calls from outside of France 04 99 75 40 01 Corporate Technical Suppor...

Page 111: ...hboard 06103 766 7000 Greece International Access Code 00 Country Code 30 Website support euro dell com E mail support euro dell com gr en emaildell Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support ...

Page 112: ...l Support 1600 33 8045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Website support euro dell com E mail dell_direct_support dell com Technical Support 1850 543 543 U K Technical Support dial within U K only 0870 908 0800 Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4014 U K Customer Care dial within U K only 0870 906 00...

Page 113: ...stomer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and ...

Page 114: ...556 3468 Faxbox Service 044 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global S...

Page 115: ...gium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 0193 Technical S...

Page 116: ... 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical...

Page 117: ...y Code 22 Website support euro dell com E mail pl_support_tech dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 8...

Page 118: ...rt euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support ...

Page 119: ...Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 86 10...

Page 120: ...ral 0870 908 0800 Global Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 C...

Page 121: ...s toll free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 ...

Page 122: ...122 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 123: ...hes 26 27 inside view 55 restore to previous state 43 stops responding 26 connectors center LFE 52 53 DVI 52 headphone 50 keyboard 53 line in 52 line out 52 53 microphone 52 53 modem 53 mouse 52 network adapter 52 parallel 52 power 53 serial 53 sound 52 53 surround 52 TV OUT 53 connectors continued USB 50 53 video 52 53 copying CDs and DVDs 17 cover cover latch 52 removing 54 replacing 89 D Dell c...

Page 124: ...1 front panel 69 insert 71 removing 70 H hard drive activity light 50 installing 77 installing second 78 problems 23 removing 75 Hardware Troubleshooter 46 headphone connector 50 Help and Support Center 10 help file Dell Dimension Help 9 Windows Help and Support Center 10 Hyper Threading 19 I IEEE 1394 problems 25 installing parts before you begin 47 recommended tools 47 turning off your computer ...

Page 125: ...er button 50 connector 53 light 50 problems 30 power light conditions 30 printer cable 11 connecting 11 parallel 12 problems 31 setting up 11 USB 11 problems battery 21 blue screen 27 CD drive 22 problems continued CD RW drive 22 computer crashes 26 27 computer stops responding 26 diagnostic lights 37 drives 21 DVD drive 22 e mail 23 error messages 24 general 26 hard drive 23 IEEE 1394 25 internet...

Page 126: ...em board 56 System Restore 43 system setup 95 entering 96 options 97 screens 96 T troubleshooting diagnostic lights 37 Hardware Troubleshooter 46 Help and Support Center 10 restore to previous state 43 tips 21 TV connect to computer 13 14 53 U USB booting to devices 100 connectors 50 53 V video connector 52 53 problems 34 voltage selection switch 53 volume adjusting 33 W warranty information 9 Win...

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