Dell Dimension 4500 Owner'S Manual Download Page 23

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S E C T I O N 2

Finding Solutions

Finding Help Information

Battery Problems

Drive Problems

E-Mail, Modem, and Internet Problems

Error Messages

General Problems

Keyboard Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

Video and Monitor Problems

Summary of Contents for Dimension 4500

Page 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Dimension 4500 ...

Page 2: ...lPlus and DellNet are trademarks of Dell Computer Corporation EMC is the registered trademark of EMC Corporation Intel and Pentium are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaiming themarksandnamesortheirproducts DellComputerCorporationdisclaim...

Page 3: ...or Your Computer 13 1 Setting Up Connecting a Printer 18 Parallel Printer 18 USB Printer 19 Installing the Printer Driver 19 Transferring Information to a New Computer 20 Setting Up a Home and Office Network 21 Connecting to a Network Adapter 21 Network Setup Wizard 21 Turning Off the Computer 22 2 Solving Problems Finding Solutions 24 Finding Help Information 26 Battery Problems 26 ...

Page 4: ...ng 33 A program crashes repeatedly 33 A program is designed for an earlier Windows operating system 33 A solid blue screen appears 34 Other software problems 34 Other technical problems 35 General hardware problems 35 Keyboard Problems 36 Mouse Problems 37 Network Problems 38 Power Problems 39 Printer Problems 41 Scanner Problems 42 Sound and Speaker Problems 43 Video and Monitor Problems 44 If th...

Page 5: ...ourceCD 53 Resolving Software and Hardware Incompatibilities 54 Reinstalling Windows XP 55 4 Adding Parts Front and Back View of the Computer 60 Front View 60 Back View 62 Reattaching the Front Door and Hinge Arms 62 Reattaching the Front Door 62 Reattaching the Hinge Arms 63 Opening the Computer Cover 66 Looking Inside Your Computer 68 System Board 69 Installing and Removing Cards 70 Installing a...

Page 6: ...ed Software and Peripherals 95 Definition of Third Party Software and Peripherals 95 Contacting Dell 95 Contact Numbers and Addresses 96 Returning Items for Warranty Repair or Credit 111 Regulatory Information 111 NOM Information Mexico Only 113 Limited Warranties and Return Policy 114 One Year Limited Warranty U S Only 114 Two Year Limited Warranty U S Only 116 Three Year Limited Warranty U S Onl...

Page 7: ...Contents 7 Total Satisfaction Return Policy U S Only 135 One Year End User Manufacturer Guarantee Latin America and the Caribbean Only 136 Index 139 ...

Page 8: ...8 Contents ...

Page 9: ...ion switch is set to match the AC power available at your location 115 V 60 Hz in most of North and South America and some Far Eastern countries such as South Korea and Taiwan 100 V 50 Hz in eastern Japan and 100 V 60 Hz in western Japan NOTE The voltage selection switch must be set to the 115V position even though the AC supply in Japan is 100 V 230 V 50 Hz in most of Europe the Middle East and t...

Page 10: ...r uninterruptible power supply Be sure that nothing rests on your computer s cables and that the cables are not located where they can be stepped on or tripped over Do not spill food or liquids on your computer If the computer gets wet contact Dell see page 95 Do not push any objects into the openings of your computer Doing so can cause fire or electric shock by shorting out interior components Ke...

Page 11: ... the power cable to your computer and then press the power button to ground the system board In addition take note of these safety guidelines when appropriate When you disconnect a cable pull on its connector not on the cable itself As you pull connectors apart keep them evenly aligned to avoid bending any pins Also before you connect a cable make sure that both connectors are correctly oriented a...

Page 12: ...atic electricity from your body When transporting a sensitive component first place it in an antistatic container or packaging Battery Disposal Your computer uses a lithium battery For instructions about replacing the lithium battery in your computer see page 93 The lithium battery is a long life battery and it is very possible that you will never need to replace it Do not dispose of the battery a...

Page 13: ... can use this CD to access documentation and reinstall drivers see page 52 How to set up a printer How to troubleshoot and solve problems How to add parts How to contact Dell Warranty information O w n e r s M a n u a l Express Service Code and Service Tag Number Windows License Label E x p r e s s S e r vi c e C o d e a n d W i n d o w s L i c e n s e L ab e l Located on your computer ...

Page 14: ...rs and technical support Documentation for my computer D e l l S u p p o r t w e b s i t e The Dell Support website provides several online tools including Knowledge Base hints tips and online courses Customer Forum online discussion with other Dell customers Upgrades upgrade information for components such as memory the hard drive and the operating system Customer Care contact information order s...

Page 15: ...ick User and system guides and then click User s guides 3 Click Tell Me How How to use Windows XP Documentation for my computer and devices W i n d o w s X P H e l p a n d S u p p o r t C e n t e r 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the inst...

Page 16: ...16 Safety Instr uctions w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 17: ...S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer ...

Page 18: ...llowing sections Parallel Printer 1 Turn off the computer see page 22 NOTICE Use only a standard IEEE parallel cable measuring 3 m 10 ft or less to connect the printer to the computer Use of a nonstandard cable may prevent the printer from working 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the parallel connector on t...

Page 19: ...computer and the printer The USB connectors only fit one way HINT Your computer has six USB 2 0 connectors four on the back panel see page 62 and two inside the door on the front panel see page 60 Installing the Printer Driver HINT A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer If you need to install a printer drive...

Page 20: ...n the Printers window the printer is ready to use Windows XP provides a Files and Settings Transfer Wizard to move data such as e mails window sizes toolbar settings and Internet bookmarks from one computer to another First you collect the data from the source computer and then you import the data to the new computer If the source computer uses another Windows operating system the wizard can be la...

Page 21: ...uters in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard 2 On the welcome screen click Next 3 Click checklist for creating a network HINT Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP 4 Complete the checklist and required pr...

Page 22: ...ower button HINT If you are having difficulty turning off your computer see General Problems on page 33 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Turn off Computer 3 Click Turn off The computer automatically turns off after the shutdown process finishes 4 Turn off your monitor and any other devices connected to power ...

Page 23: ...tion Battery Problems Drive Problems E Mail Modem and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems ...

Page 24: ...s difficult to figure out where to go for answers Use this chart to help you quickly find the answers to your questions See page 39 See page 31 Get technical assistance from Dell See page 95 Press a key or move the mouse See the Tell Me How help file for information on standby mode ...

Page 25: ...Solving Problems 25 See page 44 See page 43 See page 41 See page 30 See page 37 See page 36 See page 27 See page 38 See page 33 See page 42 See page 31 See page 30 See page 30 See page 33 ...

Page 26: ...click Help and Support 2 Click User and system guides and then click User s guides 3 Click Tell Me How TO ACCESS WINDOWS HELP 1 Click the Start button and then click Help and Support 2 Type a word or phrase that describes your problem and then click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions shown on the screen TO LOCATE ADDITIONAL INFORMATION FOR YOUR C...

Page 27: ...ses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another disk to eliminate the possibility that the original floppy disk is defective Insert a bootable floppy disk and reboot the computer ENSURE THAT THE DISK IS NOT FULL OR WRITE PROTECTED Ensure that the disk has available space and that it is not write protected locked See the following illustration not write pr...

Page 28: ...up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked TEST THE DRIVE WITH ANOTHER CD Insert another CD to eliminate the possibility that the original CD is defective CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 43 ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click My Computer on the desktop If the CD d...

Page 29: ...he stream is interrupted an error occurs Try closing all programs before writing to the CD RW TEST THE DRIVE WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective ENSURE THAT WINDOWS RECOGNIZES THE DRIVE Double click My Computer on the desktop If the DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruse...

Page 30: ...g the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack USE A DIFFERENT TELEPHONE LINE If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to Programs and then click Modem Helper Follow t...

Page 31: ...ark in it 6 Select the disable code from the drop down menu for example 70 7 Click Apply and then click OK ENSURE THAT YOU ARE CONNECTED TO THE INTERNET With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER Contact an Internet ser...

Page 32: ...y disk or CD NON SYSTEM DISK ERROR A floppy disk is in the floppy drive Remove the floppy disk and restart the computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN You have too many programs open Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so try running the program that you ...

Page 33: ...ds until the computer turns off Then press the power button again to turn on the computer You might lose data if you are unable to perform an operating system shutdown CHECK THE SOFTWARE DOCUMENTATION Many software manufacturers maintain websites with information that may help you solve the problem Ensure that you properly installed and configured the program If necessary uninstall and then reinst...

Page 34: ... YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA See the program documentation to make sure that the values or characters you are entering are valid CHECK FOR VIRUSES Use a virus scanning program to check the hard drive floppy disks or CDs RESTART THE COMPUTER Save and close any open files exit any open programs and then shut down your computer through the Start menu instead of pressing the power b...

Page 35: ... SUPPORT WEBSITE Go to support dell com for help with general usage installation and troubleshooting questions See Dell Technical Support Policy on page 94 for a description of the hardware and software support provided by Dell E MAIL DELL Go to the Dell Support website and then click E Mail Dell in the Communicate list Send an e mail message to Dell about your problem you can expect to receive an...

Page 36: ...omputer If the computer does not respond to a keystroke or the mouse press the power button for at least 8 to 10 seconds until the computer turns off Press the power button again to restart the computer CHECK THE KEYBOARD CABLE Shut down the computer see page 22 reconnect the keyboard cable as shown on the Start Here setup diagram for your computer and then restart the computer Ensure that the key...

Page 37: ...r IF YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER REMOVE THE POWER CABLE AND THEN RECONNECT THE MOUSE CABLE If the mouse is connected after the power is turned on the mouse appears to be nonfunctional To make the mouse function properly 1 While your computer is on remove the power cable from the back of the computer 2 Connect the mouse to the computer 3 Reconnect the power cable 4 Turn on...

Page 38: ...PT REQUEST CONFLICTS See page 54 CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is connected as shown on page 21 CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER No light indicates that there is no network communication Try replacing the network cable These lights indicate there is network communcation Green light indicates a 10 Mbps network connection Orange light indicates a...

Page 39: ... or the person who set up your network to verify that your network settings are correct and that the network is functioning CHECK FOR INTERRUPT REQUEST CONFLICTS See page 54 ADJUST THE POWER PROPERTIES Your computer may be in standby or hibernate mode For information on power conservation modes see the Tell Me How help file or search for the keyword standby or hibernate in Windows Help To access h...

Page 40: ... cable is defective Ensure that the microprocessor power cable is securely connected to the system board see page 69 Ensure that the power supply cables are securely connected to the system board see page 69 Remove and then reinstall the memory modules see page 76 Remove and then reinstall any cards see page 70 Remove and then reinstall the video card if applicable see page 78 If the problem persi...

Page 41: ...n page 18 Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button 2 Click Control Panel 3 Click Printers and Other Hardware 4 Click View installed printers or fax printers If ...

Page 42: ...ocking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS If your scanner has a power cable ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on Ensure that the scanner cable is firmly connected to the computer and to the scanner VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the S...

Page 43: ...ouble click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testin...

Page 44: ... bent or broken pins It is normal for monitor cable connectors to have missing pins Ensure that the video cable is connected as shown on the Start Here setup diagram for your computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp SWAP THE POWER CABLES Swap the computer and monitor power cables to determine if the power cabl...

Page 45: ...and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO FACE A DIFFERENT DIRECTION Eliminate sunlight glare which can cause poor picture quality ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button and then click Control Panel 2 Click Appearance and Themes 3 Click Display and then click the Settings tab...

Page 46: ...46 Solving Pr oblems w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 47: ...S E C T I O N 3 Diagnostic Lights Using System Restore Reinstalling Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows XP ...

Page 48: ...ory module installed reinstall it see page 76 and then restart the computer If you have two or more memory modules installed remove the modules reinstall one module see page 76 and then restart the computer If the computer starts normally reinstall an additional module Continue until you identify a faulty module or reinstall all modules without error If available install properly working memory of...

Page 49: ...eo card see page 74 and then restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card see page 70 and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 54 4 If the p...

Page 50: ...System Restore does not monitor your data files or recover them Creating a Restore Point Using the System Restore Wizard 1 Click the Start button 2 Click Help and Support 3 Click System Restore 4 Follow the instructions on the screen Manually Creating Restore Points 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Create a restore point ...

Page 51: ...em Tools and then click System Restore 2 Ensure that Restore my computer to an earlier time is selected and then click Next 3 Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in bold 4 Select a restore point and then click Ne...

Page 52: ...lick OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and then click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Make sure that Turn off System Restore is unchecked NOTICE The Dell S...

Page 53: ... In the Device Manager window right click the device for which the new driver was installed and then click Properties 5 Click the Drivers tab 6 Click Roll Back Driver Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore does not resolve the problem then reinstall the driver from the Dell Dimension ResourceCD 1 With the Windows desktop displayed insert the ResourceC...

Page 54: ... that driver is not required by your operating system Microsoft Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured To check for conflicts on a computer running Windows XP 1 Click the Start button and then click Control Panel 2 Click Performance and Maintenance and then click System 3 Click the Hardware tab a...

Page 55: ...a Windows XP System Restore see page 50 The reinstallation process can take 1 to 2 hours and you will need to reinstall your drivers virus protection program and other software when the process is complete NOTICE The Operating System CD provides options for reinstalling your Windows XP operating system The options can potentially overwrite files installed by Dell and possibly affect programs insta...

Page 56: ...py of Windows XP press Esc to select the fresh copy option and then press Enter on the next screen to select the highlighted partition recommended Then follow the instructions on the screen The Windows XP Setup screen appears and Windows XP begins to copy files and install the devices The computer automatically restarts multiple times before it requires additional input 8 When the Welcome to Micro...

Page 57: ...rk card this option does not appear Windows XP begins to install its components and configure the computer The computer automatically restarts 15 When the Welcome to Microsoft screen appears click the green arrow icon at the bottom of the screen to continue Follow the directions on the screen to finish 16 Remove the CD from the drive 17 Reinstall the appropriate drivers see page 52 18 Reinstall yo...

Page 58: ...58 Advanced Tr oubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 59: ...the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Installing and Removing Cards Adding Memory Adding or Replacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover ...

Page 60: ...s w w w d e l l c o m s u p p o r t d e l l c o m Front View CD activity light CD headphone jack CD drive eject button floppy drive light floppy drive eject button hard drive light power button CD volume control dial ...

Page 61: ...e if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 62 Windows license label service tag USB 2 0 connectors headphone connector May be located on the side of your computer ...

Page 62: ...the Front Door 1 Shut down the computer see page 22 2 Lower the hinge arms to the vertical position 3 Align the two clips on the inside of the front door with the two hinge arms 4 Press inward on the front door until it clips to both hinge arms voltage selection switch power connector parallel connector keyboard connector USB 2 0 connectors microphone connector line out connector line in connector...

Page 63: ...e Your Computer on page 10 1 Shut down the computer see page 22 2 Disconnect the power cable from your computer 3 Remove the front door if it is attached The front door snaps off of the two hinge arms 4 Remove the front panel insert above the front door bay area Pull the bottom of the insert with your fingers to remove it hinge arms 2 front door clips 2 front door ...

Page 64: ...w w w d e l l c o m s u p p o r t d e l l c o m 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots front panel insert use fingers to pull here ...

Page 65: ...e may damage the arms or the front panel 7 Pull the arms toward you until they snap into place If the hinge arms don t snap back into place on the first attempt slightly reposition the arms and try again hinge arms in horizontal position pivot bar view slots 2 pivot bar slots 2 ...

Page 66: ... before opening the cover 1 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board NOTICE Ensur...

Page 67: ...Adding Parts 67 release button arrow release button ...

Page 68: ...nst electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board system board page 69 hard drive page 80 drive cables power cables power supply filler brackets for empty card slots 4 page 70 computer cover page 66 and page 83 Dependin...

Page 69: ...N POWER microprocessor connector J1D1 microprocessor fan connector J1D2 front panel switch connector J60H1 On computers with the optional telephony modem CD audio connector J5B2 front panel audio cable connector J706A4 telephony voice modem connector J5B1 configuration jumper J6F2 page 92 AGP slot connector AGP SLOT page 78 PCI card connectors PCI SLOTS 1 4 page 70 standby power light CR3F1 12 V p...

Page 70: ...egin any of the procedures in this section follow the safety instructions on page 9 1 If you are replacing a card remove the current driver for the card from the operating system 2 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Turn off any attached devices and disconnect them from th...

Page 71: ...ard for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 10 Place the card in the connector and press down firmly Make sure that the card is fully seated in the slot If the card is full length insert the end of the card into the card guide bracket as you lower the card toward...

Page 72: ...that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide Press the arm into place securing the card s in the computer fully seated card not fully seated card bracket caught outside of slot bracket within slot ...

Page 73: ...documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 13 Close the computer cover see page 83 reconnect the computer and devices to electrical outlets and turn them on 14 Install any drivers required for the card as described in the card documentation filler ...

Page 74: ...disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 4 Press the tab on the card retention arm and raise the retention arm 5 If necessary ...

Page 75: ... also keep dust and dirt out of your computer 8 Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 9 Close the computer cover reconnect the computer and devices to electrical outlets and turn them on 10 Remove the card s driver from the operating sys...

Page 76: ...is covered under your computer warranty 1 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Turn off any attached devices and disconnect them from their electrical outlets 3 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system boar...

Page 77: ...th equal force applied at each end of the module 3 Insert the module straight down into the connector ensuring that it fits into the vertical guides at each end of the connector Press firmly on the ends of the module until it snaps into place If you insert the module correctly the securing clips snap into the cutouts at each end of the module 4 Close the computer cover see page 83 securing clips 2...

Page 78: ...begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Your Dell computer provides a connector for an AGP card 1 Shut down the computer see page 22 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it fr...

Page 79: ... filler bracket by raising the card retention arm and sliding the bracket up 2 On the card clip press the tab toward the card slot 3 Pull the card up and out of the card clip tab filler bracket card clip lever AGP card card clip slot connector ...

Page 80: ...he hinged lever on the back panel 4 Close the computer cover see page 83 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 5 Connect your computer and devices to electrical outlets and turn them on CAUTION Before you begin any of the procedures in this section follow the safety instructions on page 9 CAUTION To guard against electr...

Page 81: ...t unplug the cable from your computer and then unplug it from the network wall jack 5 Disconnect your computer and devices from their power sources Also disconnect any telephone or telecommunication lines from the computer 6 Disconnect the computer power cable from the wall outlet and then press the power button to ground the system board 7 Open the computer cover see page 66 8 Remove the two gree...

Page 82: ...h the colored strip on the cable with pin 1 on the drive 13 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive Your computer uses cable select drive cables which means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the sl...

Page 83: ... drive for instructions on installing any software required for drive operation 1 Ensure that all cables are connected and fold cables out of the way Make sure that cables are not routed over the drive cage they will prevent the cover from closing properly 2 Ensure that no tools or extra parts are left inside the computer 3 Pivot the cover down and ensure that the release buttons click into place ...

Page 84: ... l c o m s u p p o r t d e l l c o m NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on ...

Page 85: ...T I O N 5 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy U S Only Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Page 86: ...tion System chip set Intel 845E DMA channels four Interrupt levels 15 System BIOS chip 4 Mb 512 KB System clock 400 or 533 MHz data rate Expansion Bus Bus types PCI and AGP Bus speed PCI 33 MHz AGP 66 MHz AGP connector one AGP connector size 172 pins AGP connector data width maximum 32 bits AGP bus protocols 4x 2x modes at 1 5 V PCI connectors four PCI connector size 120 pins PCI connector data wi...

Page 87: ...Available devices ATA 100 Ultra DMA hard drive CD drive floppy drive Zip drive DVD drive DVD RW drive and CD RW drive Ports and Connectors Externally accessible Serial 9 pin connector 16550C compatible Parallel 25 hole connector bidirectional Video 15 hole connector Keyboard 6 pin mini DIN connector or USB connector Mouse 6 pin mini DIN connector or USB connector USB two front panel and four back ...

Page 88: ...ush button Power light green light on power button blinking green in sleep state solid green for power on state solid amber for possible internal power problem Hard drive access light green Diagnostic code lights four bicolor amber and green located on back panel Power DC power supply Wattage 250 W Heat dissipation 534 BTU fully loaded computer without monitor Voltage see page 9 for important volt...

Page 89: ...mum vibration Operating 0 25 G at 3 to 200 Hz at 1 2 octave min Storage 0 5 G at 3 to 200 Hz at 1 2 octave min Maximum shock Operating bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec Storage 23 G faired square wave with a velocity change of 508 cm sec 200 inches sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 670 m 50 to 35 000 ft At 35 C 95 F...

Page 90: ...r this program Certain changes might make your computer work incorrectly See the following figure for an example of the main program screen Viewing Settings 1 Turn on or restart your computer 2 When the blue DELL logo appears press F2 immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and ...

Page 91: ...ons that define the configuration of your computer including installed hardware power conservation and security features Fields to the right of the listed options contain settings or values The settings and values that you can change are brighter on the screen All other settings and values are set by the computer and cannot be changed When Enter appears to the right of an option press Enter to acc...

Page 92: ...lectrical outlets 3 Open the computer cover see page 66 4 Locate the configuration jumper on the system board see page 69 and move the jumper plug so that pins 2 and 3 are jumpered to clear the password when you turn on the computer 5 Close the computer cover see page 83 plug your computer into an electrical outlet and turn on the computer 6 Access the system setup program see page 90 and assign a...

Page 93: ...ent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions 1 Record all the screens in the system setup program see page 90 so that you can restore the correct settings at step 7 2 Open the computer cover see page 66 3 Locate the battery socket BATTERY see page 69 4 Remove the battery by carefully prying it out of its socket with your fingers or wi...

Page 94: ...r and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals1 Support for third party software and peripherals is provided by the original ...

Page 95: ...re included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or application software sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product HINT Toll free numbers are for use within the country ...

Page 96: ...y Code 61 City Code 2 Home and Small Business 1 300 65 55 33 Government and Business toll free 1 800 633 559 Preferred Accounts Division PAD toll free 1 800 060 889 Customer Care toll free 1 800 819 339 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Home Small Bus...

Page 97: ... 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Automated Order Status System toll free 1 800 433 9014 AutoTech Automated technical support toll free 1 800 247 9362 Customer Care From outside Toronto toll free 1 800 387 5759 Customer Care From within Toronto 416 758 2400 Customer Technica...

Page 98: ...unts East toll free 800 858 2020 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts HK toll free 800 964108 Large Corporate Accounts GCP HK toll free 800 907308 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 Czech Republic Prague International Access Code 00 Country Code 420 City Code 2...

Page 99: ...l Support Servers Nordic_server_support dell com Dominican Republic General Support 1 800 148 0530 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchbo...

Page 100: ...0 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website support euro dell com E mail support euro dell com fr fr emaildell Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 ...

Page 101: ...3 UK Technical Support dial number within UK only 0870 908 0800 Home User Customer Care 01 204 4095 Small Business Customer Care 01 204 4444 UK Customer Care dial number within UK only 0870 906 0010 Corporate Customer Care 01 204 4003 Ireland Sales 01 204 4444 UK Sales dial number within UK only 0870 907 4000 SalesFax 01 204 0144 Fax 01 204 5960 Switchboard 01 204 4444 Website support euro dell co...

Page 102: ...ebsite support euro dell com E mail support euro dell com it it zdell Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55 Fax 02 575 035 30 Switchboard 02 577 821 Website support euro dell com E mail support euro dell com it it emaildell Jamaica General Support 1 800 682 3639 Country City International Access Code Country Code City Code Department Name or Service Area Website and...

Page 103: ...6 3494 Preferred Accounts Division Sales Over 400 employees 044 556 3433 Large Corporate Accounts Sales Over 3500 employees 044 556 3440 Public Sales Government agencies educational institutions and medical institutions 044 556 3440 Global Segment Japan 044 556 3469 Individual User 044 556 1657 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website support jp dell com Korea Seoul Internation...

Page 104: ...russels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country C...

Page 105: ...20 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800...

Page 106: ...oland Warsaw International Access Code 011 Country Code 48 City Code 22 Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 800 834 077 Customer Care 800 300 415 or 800...

Page 107: ... Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website support euro dell com E mail support euro dell com es es emai...

Page 108: ...orporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website support euro dell com E mail swisstech dell com E mail for French Speaking HSB and Corporate Customers support euro dell com ch fr emaildell Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Te...

Page 109: ...er Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 373 196 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Website support euro dell com Customer Care Website dell co uk lca customerservices E m...

Page 110: ...rs toll free 1 800 822 8965 Public Americas Computers purchased by governmental agencies local state or federal medical institutions or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 Desktop and Portable Fee Based...

Page 111: ...u assume the risk of loss during shipment to Dell Collect on delivery packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Electromagnetic Interference EMI is any signal or emission radiated in free space or conducted along power or signal leads that endangers the functioning of a radio navigation or other sa...

Page 112: ...ures Reorient the receiving antenna Relocate the computer with respect to the receiver Move the computer away from the receiver Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits If necessary consult a Dell Technical Support representative or an experienced radio television technician for additional suggestions Dell computer systems are...

Page 113: ...Exporter Dell One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Model number DHM Supply voltage 115 230 VAC Frequency 60 50 Hz Current consumption 3 0 1 5 A ...

Page 114: ...hipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supp...

Page 115: ...ct s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended THIS LIMITED WARRA...

Page 116: ...nce in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty U S Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with in...

Page 117: ...to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packagi...

Page 118: ...le Shipments to other locations where applicable will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of...

Page 119: ...CCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION MAY...

Page 120: ...cordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that are in one or more of the following categories software external devices except as specifically noted accessories or parts added to a Dell system after the system is shipped from Dell access...

Page 121: ...lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty Dell will ...

Page 122: ...D TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATE...

Page 123: ...xt Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and c...

Page 124: ...ept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products If Dell repairs or replaces a product its limited warranty term is not extended Limited Warranty Coverage During Years Two Three and Four During the second third and fo...

Page 125: ... AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS ...

Page 126: ...one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to...

Page 127: ...the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended DELL MAKE...

Page 128: ...nstance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance ...

Page 129: ...e returned to Dell s facility To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 95 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equival...

Page 130: ...conditioned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced...

Page 131: ...o year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Del...

Page 132: ...program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Limited Warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you must contact Dell s Custo...

Page 133: ...ve Dell ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various ma...

Page 134: ...T ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION ...

Page 135: ...customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for refund or credit only if...

Page 136: ...ot apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase in...

Page 137: ...igence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda CNPJ No 03 4...

Page 138: ...138 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Page 139: ...bilities 54 contact numbers 95 cover closing 83 opening 66 D Dell support policy 94 display See monitor drivers reinstalling 52 drives fixing problems 27 DVD drive fixing problems 29 E e mail fixing problems 30 error messages start up 31 33 F FCC notices 111 Files and Settings Transfer Wizard 20 finding solutions 24 fixing problems drive 27 e mail 30 Internet connection 30 modem 30 network 38 powe...

Page 140: ...19 setting up 18 troubleshooting 41 R RAM See memory reinstalling drivers 52 Windows XP 55 ResourceCD 52 return policy 135 S safety instructions 9 screen See monitor settings system setup program 90 shutdown 22 software reinstalling software 52 sound adjusting volume 43 fixing problems 43 speaker adjusting volume 43 fixing problems 43 specifications 86 system board 69 System Restore 50 55 system s...

Page 141: ...Index 141 W warranty information 114 Windows XP device driver rollback 53 Help 26 reinstalling 55 scanner 42 shutdown 22 ...

Page 142: ...142 Index 142 Index ...

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Dell Dimension 4500, Owner'S Manual

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