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Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see

Dell Windows Backup

Media and Recovery Options

.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE:

Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.

Troubleshooting

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Summary of Contents for D32M

Page 1: ...OptiPlex 3000 Tower Service Manual Regulatory Model D32M Regulatory Type D32M002 March 2022 Rev A00 ...

Page 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Page 3: ...ndary 2 5 inch hard drive assembly 22 Removing the 2 5 inch hard drive bracket 22 Installing the 2 5 inch hard drive bracket 24 Installing the secondary 2 5 inch hard drive assembly 26 Installing the 2 5 inch hard drive assembly 26 3 5 in hard drive assembly 28 Removing the 3 5 inch hard drive assembly 28 Installing the 3 5 inch hard drive assembly 29 Solid state drive 30 Removing the M 2 2230 PCI...

Page 4: ...eat sink assembly 59 Removing the processor fan and heat sink assembly 59 Installing the processor fan and heat sink assembly 60 Processor 61 Removing the processor 61 Installing the processor 62 Communication card 63 Removing the communication card 63 Installing the communication card 65 Power button 66 Removing the power button 66 Installing the power button 67 Intrusion switch 68 Removing the i...

Page 5: ...p password 104 Assigning a system setup password 104 Deleting or changing an existing system setup password 104 Clearing CMOS settings 105 Clearing BIOS System Setup and System passwords 105 Chapter 5 Troubleshooting 106 Dell SupportAssist Pre boot System Performance Check diagnostics 106 Running the SupportAssist Pre Boot System Performance Check 106 Power Supply Unit Built in Self Test 106 Syste...

Page 6: ...touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have connectors with...

Page 7: ...t strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can ...

Page 8: ...t once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds...

Page 9: ...er working inside your computer About this task NOTE Leaving stray or loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before wor...

Page 10: ... to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw image Side cover 6 32 captive screws 2 2 5 in...

Page 11: ...ued Component Screw type Quantity Screw image System board 6 32 M2x4 6 32 1 1 8 Major components of OptiPlex 3000 Tower The following image shows the major components of OptiPlex 3000 Tower Removing and installing components 11 ...

Page 12: ...1 Side cover 2 3 5 inch hard disk drive 3 Slim ODD 4 Heat sink 5 WLAN card 6 Memory module 7 M 2 2280 solid state drive 8 Power button 12 Removing and installing components ...

Page 13: ...le according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Side cover Removing the side cover Prerequisites 1 Follow the procedure in before working inside your computer NOTE Ensure that you remove the security cable from the security cable slot if applicable About this task The following images indicate the location of the side cover a...

Page 14: ...14 Removing and installing components ...

Page 15: ...ver away from the chassis Installing the side cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure Removing and installing components 15 ...

Page 16: ...16 Removing and installing components ...

Page 17: ...o the chassis Next steps 1 Follow the procedure in after working inside your computer Front bezel Removing the front bezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the front bezel and provide a visual representation of the removal procedure Removing and installing components 17 ...

Page 18: ...omputer chassis 3 Remove the front bezel from the computer Installing the front bezel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure 18 Removing and installing components ...

Page 19: ...gn the tabs on the bezel with the slots on the chassis 2 Press the bezel until the tabs clicks into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Removing and installing components 19 ...

Page 20: ... procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the 2 5 inch hard drive assembly and provide a visual representation of the removal procedure 20 Removing and installing components ...

Page 21: ...lease tabs on both the sides of the hard drive bracket to release it from the slots on the computer chassis 3 Tilt the hard drive assembly slightly at an angle 4 Lift the hard drive assembly from the computer NOTE Note the orientation of the hard drive so that you can replace it correctly Removing and installing components 21 ...

Page 22: ...drive data cable is connected to the SATA1 and SATA2 connectors on the system board 2 Press the release tabs on the hard drive bracket and slide the hard drive assembly out of the hard drive bracket 3 Lift the hard drive assembly from the computer NOTE The orientation of the hard drive so that you can replace it correctly Removing the 2 5 inch hard drive bracket Prerequisites 1 Follow the procedur...

Page 23: ... bracket 3 Remove the two M3x3 5 screws that secure the secondary 2 5 inch hard drive to the hard drive bracket 4 Lift to remove the secondary 2 5 inch hard drive from the hard drive bracket 5 Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the drive 6 Lift the hard drive out of the bracket Removing and installing components 23 ...

Page 24: ... drive bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the 2 5 inch hard drive bracket and provides a visual representation of the installation procedure 24 Removing and installing components ...

Page 25: ...rimary 2 5 inch hard drive into the hard drive bracket 4 Replace the two M3x3 5 screws that secure the primary 2 5 inch hard drive to the hard drive bracket 5 Align the hard drive to the side of the hard drive bracket 6 Pull the other end of the hard drive bracket to insert the pins on the bracket into the slot on the hard drive 7 Insert the hard drive into the hard drive bracket until it clicks i...

Page 26: ...rt the hard drive assembly into the slot on the computer until it clicks into place 2 For 2 5 inch hard drive set as secondary connect the black hard drive data cable and power cable to the connectors on the 2 5 inch hard drive Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Installing the 2 5 inch hard drive assembly Prerequisites If you are replac...

Page 27: ...the hard drive bracket and slightly align back to insert the hard drive assembly to the slot on the computer chassis 3 Connect the hard drive data and power cables to the connectors on the 2 5 inch hard drive modules Next steps 1 Install the 2 5 inch primary hard drive Removing and installing components 27 ...

Page 28: ...emove the side cover 3 Remove the front bezel About this task The following images indicate the location of the 3 5 inch hard drive assembly and provide a visual representation of the removal procedure Steps 1 Disconnect the data and power cables from the 3 5 inch hard drive module 2 Remove the fours 6 32 screws that secure the hard drive to the chassis 3 Remove hard drive away from the chassis 28...

Page 29: ...s a visual representation of the installation procedure Steps 1 Align the screw holes on the 3 5 inch hard drive with the chassis 2 Replace the fours 6 32 screws to secure the hard drive to the chassis 3 Route the power cable and the data cable through the routing guides and connect the cables to the hard drive Next steps 1 Install the front bezel 2 Install the side cover 3 Follow the procedure in...

Page 30: ... provide a visual representation of the removal procedure Steps 1 Remove the screw M2x3 5 that secures the solid state drive to the system board 2 Slide at an angle to lift and remove the solid state drive from its connector on the system board Installing the M 2 2230 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installat...

Page 31: ... system board 3 Replace the screw M2x3 5 to secure the M 2 2230 solid state drive to the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Removing the M 2 2280 PCIe solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the locati...

Page 32: ...he system board Installing the M 2 2280 PCIe solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the solid state drive and provides a visual representation of the installation procedure 32 Removing and installing components ...

Page 33: ...drive to the connector on the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the wireless card and provide a visual representation of the remo...

Page 34: ...the WLAN card to the system board 2 Lift the WLAN card bracket away from the WLAN card 3 Disconnect the antenna cables from the WLAN card 4 Slide and remove the WLAN card from the connector on the system board 34 Removing and installing components ...

Page 35: ...ponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure Removing and installing components 35 ...

Page 36: ...Insert the WLAN card into the connector on the system board 4 Replace the M2x3 5 screw to secure the plastic tab to the WLAN card Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Coin cell battery Removing the coin cell battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The foll...

Page 37: ...puter Installing the coin cell battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the coin cell battery and provides a visual representation of the installation procedure Removing and installing components 37 ...

Page 38: ...eps 1 Install the side cover 2 Follow the procedure in after working inside your computer Memory module Removing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the memory module and provide a visual representation of the removal procedure 38 Removing and installing c...

Page 39: ...ory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the memory module and provides a visual representation of the installation procedure Removing and installing components 39 ...

Page 40: ...t clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Expansion card Removing the graphics card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 40 Removing and installing components ...

Page 41: ...phics card and provide a visual representation of the removal procedure Steps 1 Lift the pull tab to open the PCIe door 2 Push and hold the securing tab on the graphics card slot and lift the graphics card from the graphics card slot Removing and installing components 41 ...

Page 42: ...component remove the existing component before performing the installation procedure About this task The following images indicate the location of the graphics card and provide a visual representation of the installation procedure 42 Removing and installing components ...

Page 43: ...r 2 Follow the procedure in after working inside your computer Removing optional SMA module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the optional SMA module and provide a visual representation of the removal procedure Steps 1 Lift the pull tab to open the PCIe door 2 Hold and re...

Page 44: ...mponent remove the existing component before performing the installation procedure About this task The following images indicate the location of the optional SMA module and provide a visual representation of the installation procedure 44 Removing and installing components ...

Page 45: ... card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the Dell Ultra Speed Drive Gen4 card and provide a visual representation of the removal procedure Steps 1 Using the tab lift and open the PCIe door 2 Press down on the release tab and lift the Dell Ultra Speed Drive Gen4 card off th...

Page 46: ...post on the PCIe slot connect the card in the connector and press down firmly 3 Ensure that the card is firmly seated 4 Close the PCI door Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Slim optical drive Removing the Slim optical drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this ta...

Page 47: ... ODD from the ODD slot Installing the Slim optical drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the slim ODD and provide a visual representation of the installation procedure Removing and installing components 47 ...

Page 48: ...uides and connect the cables to the slim ODD Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Slim optical drive bracket Removing the slim ODD bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the slim Optical Disk Drive 48 Removing and installing components ...

Page 49: ...e slot on the ODD 2 Remove the slim ODD bracket off the ODD Installing the slim ODD bracket Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the slim ODD bracket and provide a visual representation of the installation procedure Removing and installing components 49...

Page 50: ...side cover 3 Follow the procedure in after working inside your computer Speaker Removing the speaker Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure 50 Removing and installing components ...

Page 51: ...aker along with the cable from the slot on the chassis Installing the speaker Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure Removing and installing components 51 ...

Page 52: ...tem board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Fan shroud Removing the fan duct Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover About this task The following images indicate the location of the fan duct and provide a visual representation of the removal procedure 52 Removing and installi...

Page 53: ... Installing the fan duct Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the fan duct and provides a visual representation of the installation procedure Removing and installing components 53 ...

Page 54: ...o align it with the slots on the computer chassis 2 Press the fan duct until it clicks into place Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer 54 Removing and installing components ...

Page 55: ...ver 3 Remove the fan duct NOTE Note the routing of all cables as you remove them so that you can route them correctly while you are replacing the power supply unit About this task The following images indicate the location of the power supply unit and provide a visual representation of the removal procedure Removing and installing components 55 ...

Page 56: ... board and unroute them from the routing guides on the chassis 3 Remove the three 6 32 screws that secure the power supply unit to the chassis 4 Slide the power supply unit away from the back of the chassis 5 Lift the power supply unit off the chassis 56 Removing and installing components ...

Page 57: ... power supply unit are color coded to indicate the different power wattage Ensure that you plug in the cable to the correct port Failure to do so may result in damaging the power supply unit and or system components About this task The following images indicate the location of the power supply unit and provide a visual representation of the installation procedure Removing and installing components...

Page 58: ...aps into position 2 Replace the three 6 32 screws to secure the power supply unit to the chassis 3 Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the system board 58 Removing and installing components ...

Page 59: ...hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease 2 Remove the side cover 3 Remove the fan duct About this task The following images indicate the location of the processor...

Page 60: ... system board Installing the processor fan and heat sink assembly Prerequisites NOTE If either the processor or the heat sink is replaced use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved About this task The following image indicates the location of the processor fan and heat sink assembly and provides a visual representation of the installation pro...

Page 61: ...nect the processor fan cable to the connector on the system board Next steps 1 Install the fan duct 2 Install the side cover 3 Follow the procedure in after working inside your computer Processor Removing the processor Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct 4 Remove the processor fan and heat sink assembly Removing ...

Page 62: ...Lift the lever upward to lift the processor cover CAUTION When removing the processor do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket 3 Gently lift the processor from the processor socket Installing the processor Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this ...

Page 63: ... than the others the processor is not seated properly 3 When the processor is fully seated in the socket pivot the release lever down and place it under the tab on the processor cover Next steps 1 Install the processor fan and heat sink assembly 2 Install the fan duct 3 Install the side cover 4 Follow the procedure in after working inside your computer Communication card Removing the communication...

Page 64: ...nect the communication card cable from its connector on the system board 3 Unroute the communication card cable from the routing guides 4 Lift and remove the communication card from the system board 5 Close the PCIe door 64 Removing and installing components ...

Page 65: ...omponent remove the existing component before performing the installation procedure About this task The following image indicates the location of the communication card and provides a visual representation of the installation procedure Removing and installing components 65 ...

Page 66: ... Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the fan duct 4 Remove the front bezel About this task The following images indicate the location of the power button and provide a visual representation o...

Page 67: ...f the computer 3 Pull the power button cable out from the computer Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the power button and provide a visual representation of the installation procedure Removing and installing components 67 ...

Page 68: ...he power button cable to the connector on the system board Next steps 1 Install the front bezel 2 Install the fan duct 3 Install the side cover 4 Follow the procedure in after working inside your computer Intrusion switch Removing the intrusion switch Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 68 Removing and installing components ...

Page 69: ...system board 2 Slide and remove the intrusion switch from the chassis Installing the intrusion switch Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image indicates the location of the intrusion switch and provides a visual representation of the installation procedure Removing and installing co...

Page 70: ...ector on the system board Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer Optional modules Removing optional DisplayPort module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the side cover 3 Remove the front bezel 70 Removing and installing components ...

Page 71: ...e DisplayPort module cable from the connector on the system board 3 Remove the DisplayPort module from the computer Installing optional DisplayPort module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of the optional DisplayPort module and provide a visual represen...

Page 72: ...e optional DisplayPort module into its slot from the inside of your computer 3 Connect the DisplayPort module cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional DisplayPort module to the system Next steps 1 Install the front bezel 2 Install the side cover 3 Follow the procedure in after working inside your computer 72 Removing and installing components ...

Page 73: ...X3 screws that secure the optional VGA module to the computer chassis 2 Disconnect the VGA module cable from the connector on the system board 3 Remove the VGA module from the computer Installing optional VGA module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location of ...

Page 74: ... 2 Insert the optional VGA module into its slot from the inside of your computer 3 Connect the VGA module cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional VGA module to the system Next steps 1 Install the front bezel 2 Install the side cover 3 Follow the procedure in after working inside your computer 74 Removing and installing components ...

Page 75: ...3 screws that secure the optional HDMI module to the computer chassis 2 Disconnect the HDMI module cable from the connector on the system board 3 Remove the HDMI module from the computer Installing optional HDMI module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the location ...

Page 76: ... Insert the optional HDMI module into its slot from the inside of your computer 3 Connect the HDMI module cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional HDMI module to the system Next steps 1 Install the front bezel 2 Install the side cover 3 Follow the procedure in after working inside your computer 76 Removing and installing components ...

Page 77: ...crews that secure the optional Serial module to the computer chassis 2 Disconnect the Serial module cable from the connector on the system board 3 Remove the Serial module from the computer Installing optional Serial module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following images indicate the loca...

Page 78: ...sert the optional Serial module into its slot from the inside of your computer 3 Connect the Serial module cable to the connector on the system board 4 Replace the two M3X3 screws to secure the optional Serial module to the system Next steps 1 Install the front bezel 2 Install the side cover 3 Follow the procedure in after working inside your computer 78 Removing and installing components ...

Page 79: ...he antenna cables from the WLAN card 3 Unroute the antennas through the routing guides and remove the antenna cables using the hole that is provided in the system chassis 4 Hold and remove the main and auxiliary antennas from the system chassis Installing internal antenna Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About...

Page 80: ...ess card Antenna cable color Main white triangle White Auxiliary black triangle Black Next steps 1 Install the side cover 2 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer NOTE Your computer s Service Tag is stored in the system board You must enter the Service Tag in the B...

Page 81: ...ve the fan duct 5 Remove the memory module 6 Remove the WLAN 7 Remove the M 2 2230 SSD M 2 2280 SSD 8 Remove the coin cell battery 9 Remove the graphics card 10 Remove the speaker 11 Remove the intrusion switch 12 Remove the processor fan and heat sink assembly 13 Remove the processor About this task The following image indicates the connectors on your system board 1 Intrusion switch connector Rem...

Page 82: ...hite 8 SATA power cable connector 9 SATA1 connector 10 M 2 WLAN connector 11 SATA0 connector blue 12 M 2 PCIe SSD connector 13 PCIe x16 Slot3 14 PCIe x1 Slot1 2 15 Processor socket The following images indicate the location of the system board and provide a visual representation of the removal procedure 82 Removing and installing components ...

Page 83: ...Removing and installing components 83 ...

Page 84: ...84 Removing and installing components ...

Page 85: ...he eight 6 32 screws that secure the system board to the chassis 5 Remove the M2x4 screw that secures the system board to the chassis 6 Lift the system board at an angle and remove the system board off the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The following image ...

Page 86: ... connector white 8 SATA power cable connector 9 SATA1 connector 10 M 2 WLAN connector 11 SATA0 connector blue 12 M 2 PCIe SSD connector 13 PCIe x16 Slot3 14 PCIe x1 Slot1 2 15 Processor socket The following images indicate the location of the system board and provide a visual representation of the installation procedure 86 Removing and installing components ...

Page 87: ...Removing and installing components 87 ...

Page 88: ...88 Removing and installing components ...

Page 89: ...Removing and installing components 89 ...

Page 90: ...s Next steps 1 Install the processor 2 Install the processor fan and heat sink assembly 3 Install the coin cell battery 4 Remove the intrusion switch 5 Remove the speaker 6 Install the graphics card 7 Install the M 2 2230 SSD M 2 2280 SSD 8 Install the WLAN 9 Install the memory module 10 Install the fan duct 11 Install the front bezel 12 Install the side cover 13 Follow the procedure in after work...

Page 91: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 Drivers and downloads 91 ...

Page 92: ...ling base devices Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 4 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value i...

Page 93: ...p Tag Displays the Ownership Tag of the computer Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your computer Processor Information Processor Type Displays the processor type Maximum Clock Speed Displays the maximum processor clock speed Minimum Clock Speed Displays the minimum processor clock speed Current Clock Speed Displays the current processor clock speed Co...

Page 94: ... 1 Displays the PCIe information of the computer Slot 2 Displays the PCIe information of the computer Slot 3 Displays the PCIe information of the computer Slot 4 Displays the PCIe information of the computer Table 6 System setup options Boot Configuration menu Boot Configuration Boot Sequence Boot Mode UEFI only Displays the boot mode Boot Sequence Displays the boot sequence Secure Digital SD Card...

Page 95: ...maintenance By default the Disabled option is enabled Table 8 System setup options Storage menu Storage SATA Operation Enable or disable the operating mode of the integrated SATA hard drive controller By default the RAID Onoption is enabled Storage Interface Port Enablement Enable or disable the onboard drives By default all the options are enabled SMART Reporting Enable SMART Reporting Enable or ...

Page 96: ...tons on the computer By default the option is enabled Primary Display Video Primary Display Determines the primary display when multiple controllers are available on the computer By default the Auto option is enabled Full Screen Logo Enable or disable full screen logo By default the option is not enabled Table 10 System setup options Connection menu Connection Network Controller Configuration Inte...

Page 97: ... mode in the operating system By default the Block Sleep option is disabled Deep Sleep Control Enable or disable the Deep Sleep mode support By default the Disabled option is enabled Fan Control Override Enable or disable the fan control override feature By default the option is disabled Intel Speed Shift Technology Enable or disable the Intel speed shift technology support By default the Intel Sp...

Page 98: ...ter the admin password if set when booting to a UEFI boot device from the F12 boot menu By default the Always Except Internal HDD option is enabled Table 13 System setup options Passwords menu Passwords Admin Password Set change or delete the administrator password System Password Set change or delete the computer password Internal HDD 0 Password Set change or delete the Internal HDD 0 password NV...

Page 99: ...Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key By default the option is enabled BIOS Downgrade Allow BIOS Downgrade Enable or disable the flashing of the computer firmware to previous revision is blocked By default the option is enabled SupportAssist OS Recovery Enable or disable the boot flow...

Page 100: ...e By default the option is disabled SERR Messages Enable or disable SERR messages By default the option is enabled Dell Development Configuration Enable Flash Updated Signature Override Enable or disable certain features to control BIOS By default the option is disabled Table 16 System setup options Keyboard menu Keyboard Keyboard Errors Enable Keyboard Error Detection Enable or disable the keyboa...

Page 101: ...al hardware capabilities that are provided by Intel Trusted Execution Technology By default the option is disabled Table 19 System setup options Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system By default the All Cores options are enabled Intel SpeedStep Enable Intel SpeedStep Technology Enables the computer to...

Page 102: ...e latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file icon and follow the on screen instructions For more information search in the Knowledge Base Resource at www dell com support Updating the BIOS in Linux and Ubuntu To update the system BIO...

Page 103: ... computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer If the option is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One Time boot menu can use this function Updating from the One Time boot menu To update your BIOS from the F12 One Time boot menu you need the following US...

Page 104: ...stem BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z...

Page 105: ...rompts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clearing CMOS settings About this task CAUTION Clearing CMOS settings reset the BIOS settings on your computer Steps 1 Remove the side cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Connect t...

Page 106: ...resent at the computer terminal when the diagnostic tests are performed For more information see https www dell com support kbdoc 000180971 Running the SupportAssist Pre Boot System Performance Check Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Dia...

Page 107: ...lid memory installed Reset the memory module If problem persists replace the memory module 2 6 System board Chipset Error Clock failure Gate A20 failure Super I O failure Keyboard controller failure Flash latest BIOS version If problem persists replace the system board 3 1 CMOS battery failure Reset the CMOS battery connection If problem persists replace the RTS battery 3 2 PCI or Video card chip ...

Page 108: ...tAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery Real Time Clock RTC reset The Real Time Clock RTC reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST No Boot No Power situations You can initiate the RTC reset on the system from a ...

Page 109: ...ycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed The following procedure provides the instructions on how to conduct a WiFi power cycle NOTE Some ISPs Internet Service Providers provide a modem router combo device Steps 1 Turn off your computer 2 Turn off the modem 3 Turn off the wireless router 4 W...

Page 110: ...Service Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type ...

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