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Dell B3465DN, User Manual

The Dell B3465DN is a high-performance all-in-one printer designed to streamline your office workflow. With its included Imaging Unit Replacing manual, you can easily maintain and replace the unit when needed. Download this user-friendly manual for free from manualshive.com, ensuring optimum performance for your Dell B3465DN printer.

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Ordering an ADF separator roller ...................................................................................................................218

Storing supplies.....................................................................................................................................218

Replacing supplies.................................................................................................................................219

Replacing the toner cartridge .........................................................................................................................219
Replacing the imaging unit .............................................................................................................................220
Replacing the staple cartridge ........................................................................................................................223

Moving the printer................................................................................................................................225

Before moving the printer ..............................................................................................................................225
Moving the printer to another location..........................................................................................................226
Shipping the printer ........................................................................................................................................226

Managing the printer...............................................................................227

Managing printer messages..................................................................................................................227

Accessing Status Monitor Center..........................................................................................................227

Checking the virtual display...................................................................................................................227

Setting up e

‑

mail alerts.........................................................................................................................228

Viewing reports.....................................................................................................................................228

Configuring supply notifications from the Embedded Web Server.......................................................228

Restoring factory default settings.........................................................................................................229

Clearing jams............................................................................................230

Avoiding jams........................................................................................................................................230

Understanding jam messages and locations.........................................................................................231

[x]

‑

page jam, open automatic feeder top cover. [28y.xx].....................................................................232

[x]

‑

page jam, clear standard bin. [20y.xx].............................................................................................233

[x]

‑

page jam, open rear door. [20y.xx]..................................................................................................233

[x]

‑

page jam, open front door. [20y.xx]................................................................................................235

[x]

‑

page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................238

[x]

‑

page jam, clear manual feeder. [25y.xx]..........................................................................................239

[x]

‑

page jam, open tray [x]. [24y.xx].....................................................................................................240

[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]...............................241

[x]-page jam, remove all pages from the finisher’s accumulator. Leave paper in bin. [45y.xx]............246

Troubleshooting.......................................................................................249

Understanding the printer messages....................................................................................................249

Solving printer problems.......................................................................................................................264

Solving print problems..........................................................................................................................270

Solving copy problems..........................................................................................................................295

Contents

6

Summary of Contents for B3465DN

Page 1: ...this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to the entities claiming ...

Page 2: ...ent applications 22 Activating the home screen applications 23 Finding information about the home screen applications 23 Setting up Forms and Favorites 23 Setting up Card Copy 24 Using MyShortcut 25 Setting up Multi Send 25 Setting up Scan to Network 26 Setting up Remote Operator Panel 26 Exporting and importing a configuration 27 Additional printer setup 28 Installing internal options 28 Availabl...

Page 3: ...t 52 Setting up serial printing 54 Verifying printer setup 55 Printing a menu settings page 55 Printing a network setup page 55 Loading paper and specialty media 56 Setting the paper size and type 56 Configuring Universal paper settings 56 Loading trays 56 Loading the multipurpose feeder 61 Using the standard bin and paper stop 66 Linking and unlinking trays 67 Linking and unlinking trays 67 Creat...

Page 4: ...anceling an e mail 101 Understanding the e mail options 101 Faxing 104 Setting up the printer to fax 104 Sending a fax 118 Creating shortcuts 121 Customizing fax settings 121 Canceling an outgoing fax 123 Holding and forwarding faxes 123 Understanding the fax options 124 Scanning 127 Using Scan to Network 127 Scanning to an FTP address 127 Scanning to a computer or flash drive 129 Understanding th...

Page 5: ...n volatile memory 212 Erasing printer hard disk memory 212 Configuring printer hard disk encryption 213 Finding printer security information 214 Maintaining the printer 215 Cleaning the printer parts 215 Cleaning the printer 215 Cleaning the scanner glass 216 Checking the status of parts and supplies 217 Checking the status of parts and supplies on the printer control panel 217 Checking the status...

Page 6: ...28 Restoring factory default settings 229 Clearing jams 230 Avoiding jams 230 Understanding jam messages and locations 231 x page jam open automatic feeder top cover 28y xx 232 x page jam clear standard bin 20y xx 233 x page jam open rear door 20y xx 233 x page jam open front door 20y xx 235 x page jam remove tray 1 to clear duplex 23y xx 238 x page jam clear manual feeder 25y xx 239 x page jam op...

Page 7: ...olving fax problems 299 Solving scanner problems 305 Solving home screen applications problems 310 Embedded Web Server does not open 310 Contacting technical support 311 Appendix 312 Index 314 Contents 7 ...

Page 8: ...nal tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place Use the handholds located on both sides of the printer to lift it Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure there is adequate clearance around it Use only the power cord provided with this product or the manufacturer s au...

Page 9: ...tion contact the place where you purchased the printer CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed CAUTION SHOCK HAZARD Do not use the fax feature during a lightning storm Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightn...

Page 10: ...ocumentation CD and then look for Printer and Software Documentation under the Pubs folder From the list of publications click the Networking Guide link Help using the printer software WindowsorMacHelp Openaprintersoftwareprogram or application and then click Help Click to view context sensitive information Notes Help is automatically installed with the printer software The printer software is loc...

Page 11: ...than 18 kg 40 lb and requires two or more trained personnel to lift it safely When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet Make sure airflow in the room meets the latest revision ...

Page 12: ...ys closed until needed CAUTION TIPPING HAZARD Floor mounted configurations require additional furniture for stability You must use either a printer stand or printer base if you are using a high capacity tray and an input option or more than one input option If you purchased a multifunction printer MFP that scans copies and faxes you may need additional furniture For more information contact the pl...

Page 13: ...Basic model 1 2 3 4 5 6 7 1 Display 2 Automatic document feeder ADF 3 ADF tray 4 ADF bin 5 Standard bin 6 Multipurpose feeder 7 Standard 550 sheet tray Learning about the printer 13 ...

Page 14: ... printer settings Configure network settings View reports To access the Embedded Web Server for your printer 1 Obtain the printer IP address From the TCP IP section in the Network Ports menu By printing a network setup page or menu settings page and then finding the TCP IP section Notes An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a pr...

Page 15: ...cards or photos transparencies photo paper or thin media such as magazine clippings Using the ADF When using the ADF Load the document into the ADF tray faceup short edge first Load up to 50 sheets of plain paper into the ADF tray Scan sizes from 105 x 148 mm 4 1 x 5 8 inches wide to 216 x 368 mm 8 5 x 14 5 inches long Scan media weights from 52 to 120 g m2 14 32 lb Do not load postcards photos sm...

Page 16: ...orm a power on reset POR with the main power switch Attach a device to the USB port on the printer 4 Keypad Enter numbers letters or symbols 5 Indicator light Check the status of the printer 6 Start button Start a job depending on which mode is selected 7 Cancel button Stop all printer activity 8 Clear All Reset button Reset the default settings of a function such as printing copying or e mailing ...

Page 17: ... 9 seconds in pulsing pattern The printer is in Hibernate mode Understanding the home screen When the printeris turned on the display shows a basic screen referred to as the home screen Touch the home screen buttons and icons to initiate an action such as copying faxing or scanning to open the menu screen or to respond to messages Note Your home screen may vary depending on your home screen custom...

Page 18: ...he messages screen for more information on the message and how to clear it 13 Tips Open a context sensitive Help dialog 14 Search held jobs Search for one or more of the following items User name for held or confidential print jobs Job names for held jobs excluding confidential print jobs Profile names Bookmark container or print job names USB container or print job names for supported file types ...

Page 19: ...y periods You can use the IP address when accessing the Embedded Web Server so you can view and remotely configure printer settings even when you are not physically near the printer Using the touch screen buttons Note Your home screen icons and buttons may vary depending on your home screen customization settings administrative setup and active embedded solutions 7 6 3 4 1 5 2 Touch To 1 Arrows Vi...

Page 20: ...ttons Touch To Accept Save a setting Cancel Cancel an action or a selection Exit a screen and return to the previous screen without saving changes Reset Reset values on the screen Understanding the printer control panel 20 ...

Page 21: ... Search or Run dialog type cmd 3 Press Enter or click OK 4 Type ipconfig and then press Enter Note Type ipconfig all to see additional useful information 5 Look for IP Address The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 For Macintosh users Note This is applicable only in Mac OS X version 10 5 or later 1 From the Apple menu navigate to System Preferen...

Page 22: ...e address field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Do one or more of the following Show or hide the icons of basic printer functions a Click Settings General Settings Home screen customization b Select the check boxes to specify which icons appear on the home screen Note If you cl...

Page 23: ...formation on accessing the Embedded Web Server see Accessing the Embedded Web Server on page 22 For detailed information on configuring and using the home screen applications visit the Dell Support Web site at http support dell com Setting up Forms and Favorites Note A later version of this User s Guide may contain a direct link to the Administrator s Guide of this application To check for updates...

Page 24: ...dress field Note View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings Apps Apps Management Card Copy 3 Change the default scanning options if necessary Default tray Select the default tray to be used for printing scan images Default number of copies Specify the number of copies that shoul...

Page 25: ...disk 1 Open a Web browser and then type the printer IP address in the address field Note View the printer IP address on the printer home screen The printer IP address appears as four sets of numbers separated by periods such as 123 123 123 123 2 Click Settings Apps Apps Management Multi Send 3 From the Profiles section click Add and then customize the settings Notes See the mouse over help beside ...

Page 26: ...estination are correct type the correct IP address of the host computer where the specified destination is located For more information on obtaining the IP address of the host computer see Finding the IP address of the computer on page 21 Make sure the printer has access rights to the folder where the specified destination is located 4 Click Apply To use the application touch Scan to Network on th...

Page 27: ... file name or use the default name If a JVM Out of Memory error occurs then repeat the export process until the configuration file is saved To import a configuration from a file click Import and then browse to the saved configuration file that was exported from a previously configured printer Notes Before importing the configuration file you can choose to preview it first or load it directly If a ...

Page 28: ... into the printer Available internal options Memory card DDR3 DIMM Flash memory Fonts Firmware Forms Barcode Prescribe IPDS Printcryption Accessing the controller board CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet b...

Page 29: ...l Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors 2 1 3 4 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Internal Solutions Port connector Additional printer setup 29 ...

Page 30: ...Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors Note An optional memory card can be purchased separately and attached to the controller board 1 Access the controller board For more information see Accessing the controller board on pa...

Page 31: ...or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static ...

Page 32: ...3 Holding the card by its sides align the plastic pins 1 on the card with the holes 2 on the controller board 2 1 Additional printer setup 32 ...

Page 33: ...rd must touch and be flushed against the controller board 5 Close the controller board shield and then the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 46 A...

Page 34: ...ther devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors 1 Open the controller board access door 2 Lightly press the stop on the left...

Page 35: ...ior cover 4 Screws to attach the ISP metal bracket to the printer cage 5 Plastic bracket 6 Long ISP cable 4 Place the plastic bracket inside the ISP exterior cover until it clicks into place 5 Slide and push the ISP solution into the plastic bracket 1 2 Additional printer setup 35 ...

Page 36: ...6 Secure the ISP solution to the plastic bracket using the long screw 7 Tighten the two screws on the end of the ISP solution Additional printer setup 36 ...

Page 37: ...e white plug of the ISP solution interface cable into the white receptacle on the ISP 9 Slightly close the ISP exterior cover up to 65 degrees and then slide the cover to attach 1 3 2 4 Additional printer setup 37 ...

Page 38: ... plug of the ISP solution interface cable into the blue receptacle on the controller board Note If you have installed a printer hard disk then you need to remove it For more information see Removing a printer hard disk on page 42 To reinstall the printer hard disk see Installing a printer hard disk on page 40 Additional printer setup 38 ...

Page 39: ...the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 46 Additional printer setup 39 ...

Page 40: ...nic components are easily damaged by static electricity Touch something metal on the printer before touching any controller board electronic components or connectors 1 Unpack the printer hard disk 2 Install the printer hard disk on the controller board Warning Potential Damage Hold only the edges of the printed circuit board assembly Do not touch or press on the center of the printer hard disk Doi...

Page 41: ...s 3 Close the controller board shield and then close the controller board access door Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 46 Additional printer setup 41 ...

Page 42: ...equires a flathead screwdriver 2 Loosen the screws that connect the printer hard disk to the controller board bracket 3 Unplug the printer hard disk interface cable from the receptacle in the controller board leaving the cable attached to the printer hard disk To unplug the cable squeeze the paddle at the plug of the interface cable to disengage the latch before pulling the cable out 4 Hold the pr...

Page 43: ...rinter stand Optional 550 sheet tray Printer For more information on installing a printer stand optional 550 sheet tray or spacer see the setup sheet that came with the option Installing optional trays CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION SHOCK HAZARD If you are accessing the controller board or...

Page 44: ...ray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the printer with the tray and then slowly lower the printer into place Note Optional trays lock together when stacked 8 Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Additional printer setup 44 ...

Page 45: ...first For Windows users 1 Close all open software programs 2 Insert the Software and Documentation CD If the installation dialog does not appear after a minute then launch the CD manually a Click or click Start and then click Run b In the Start Search or Run dialog type D setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Click Install and then follow the instructi...

Page 46: ...ers 1 From the Apple menu navigate to either of the following System Preferences Print Scan select your printer Options Supplies Driver System Preferences Print Fax select your printer Options Supplies Driver 2 Add any installed hardware options and then click OK Attaching cables CAUTION POTENTIAL INJURY Do not use the fax feature during a lightning storm Do not set up this product or make any ele...

Page 47: ...ve a dedicated fax line for the printer and if this connection method is supported in your country or region Note Remove the adapter plug to access the port 5 LINE port Connecttheprintertoanactive telephonelinethrough astandardwall jack RJ 11 DSLfilter or VoIP adapter or any other adapter that allows you to access the telephone line to send and receive faxes 6 USB port Attach a supported printer k...

Page 48: ...ou to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Installing the printer on an Ethernet network For Windows users 1 Insert the Software and Documentation CD If the installation dialog does not ap...

Page 49: ...he necessary applications are installed on the computer f Click Close when installation is complete 4 Add the printer For IP printing a From the Apple menu navigate to either of the following System Preferences Print Scan System Preferences Print Fax b Click c Click the IP tab d Type the printer IP address in the address field and then click Add For AppleTalk printing Notes Make sure AppleTalk is ...

Page 50: ...name and password Certificates No security If your wireless network does not use any type of security then you will not have any security information Note We do not recommend using an unsecured wireless network Notes If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If yo...

Page 51: ...roperly For more information see the instruction sheet that came with the wireless network adapter Using the Push Button Configuration method 1 From the printer control panel navigate to Network Ports Network x Network x Setup Wireless Wireless ConnectionSetup Wi Fi Protected Setup Start Push Button Method 2 Follow the instructions on the printer display Using the Personal Identification Number PI...

Page 52: ...rk Internal Solutions Port When a new Internal Solutions Port ISP is installed in the printer the printer configurations on computers that access the printer must be updated since the printer will be assigned a new IP address All computers that access the printer must be updated with this new IP address Notes If the printer has a static IP address then you do not need to make any changes to the co...

Page 53: ...Printer Name or IP Address field 10 Click OK Close For Macintosh users 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer control panel The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Ad...

Page 54: ... the computer screen d Select Advanced and then click Continue e From the Configure Printer Connection dialog select a port f If the port is not in the list then click Refresh or navigate to Add port select a port type enter the necessary information OK g Click Continue Finish 3 Set the COM port parameters After installing the printer driver set the serial parameters in the COM port assigned to th...

Page 55: ...rify the network connection This page also provides important information that aids network printing configuration Printing a menu settings page From the home screen navigate to Reports Menu Settings Page Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids netw...

Page 56: ...e Paper Type setting must be set manually for all trays Configuring Universal paper settings The Universal paper size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes The smallest supported Universal size is 76 2 x 76 2 mm 3 x 3 inches The largest supported Universal size is 215 9 x 359 92 mm 8 5 x 14 17 inches 1 From the home screen navig...

Page 57: ...2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading 2 1 Loading paper and specialty media 57 ...

Page 58: ...al and A4 squeeze and then slide the length guide tab backward to accommodate their length If you are loading A6 size paper in the standard tray squeeze and then slide the length guide tab toward the center of the tray to the A6 size position Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray Loading paper and specialty media 58 ...

Page 59: ... not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack with the printable side facedown There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not and whether two sided printing is needed Loading paper and specialty media 59 ...

Page 60: ...One sided printing A B C Two sided duplex printing A B C Two sided duplex printing Make sure the paper is belowthe maximum paperfill indicator located on the side ofthe width guide Overfilling may cause paper jams A 4 LT R EX EC B5 A 5 LT R LG L A4 EX EC B5 A5 A6 Loading paper and specialty media 60 ...

Page 61: ...e and paper type to avoid paper jams and print quality problems Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media such as card stock transparencies and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder 1 2 Loading paper and specialty media 61 ...

Page 62: ...a Pull the multipurpose feeder extender b Pull the extender gently so that the multipurpose feeder is fully extended and open Loading paper and specialty media 62 ...

Page 63: ...rthtoloosenthem andthenfanthem Donotfoldorcreasethepaper Straighten the edges on a level surface Hold transparencies by the edges Flex the stack of transparencies back and forth to loosen them and then fan them Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them Loading paper and specialty media 63 ...

Page 64: ...pose feeder Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides Overfilling may cause paper jams Load paper transparencies and card stock with the recommended printable side faceup and the top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in Loading paper and spe...

Page 65: ...e When loading A6 size paper make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place Loading paper and specialty media 65 ...

Page 66: ...oated linings or self stick adhesives These envelopes may severely damage the printer 5 From the printer control panel set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20 lb paper It collects prints facedown The standard bin includes a paper st...

Page 67: ...g a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu 3 Change the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray To unlink trays make sure the paper size or type for the tray does not match that of the other tray 4 Click Submit Note You can also c...

Page 68: ...igning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then ...

Page 69: ...riods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Paper Menu Custom Types 3 Select a custom name you want to configure then select a paper or specialty media type and then click Submit Using the printer control panel 1 From the home screen navigate to Paper Menu Custom Types 2 Select a custom name you want to c...

Page 70: ...is set to Rough in the Paper menu then transparencies can be printed at a temperature up to 195 C 383 F Avoid getting fingerprints on the transparencies to prevent print quality problems Before loading transparencies flex fan and straighten the stack to prevent sheets from sticking together Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantiti...

Page 71: ... void the printer and toner cartridge warranties Do not use labels with exposed adhesive Do not print within 1 mm 0 04 inches of the edge of the label of the perforations or between die cuts of the label Make sure the adhesive backing does not reach to the edge of the sheet Zone coating of the adhesive should be at least 1 mm 0 04 inches away from edges Adhesive material contaminates the printer a...

Page 72: ... its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where itisexposed to hightemperatures Storingpaperunwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner c...

Page 73: ...cation to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers that fail EN12281 2002 European Paper weighing less than 60 g m2 16 lb Multiple part forms or documents Selecting paper Using the appropriate paper prevents jams and helps ensure trouble free printing To help a...

Page 74: ...he direction of feed Recycled paper paper of lower weight 60 g m2 16 lb bond and or lower caliper 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are general g...

Page 75: ... mm 4 13 x 5 83 in X X JIS B5 182 x 257 mm 7 17 x 10 1 in X Letter 215 9 x 279 4 mm 8 5 x 11 in Legal 215 9 x 355 6 mm 8 5 x 14 in Executive 184 2 x 266 7 mm 7 25 x 10 5 in X Oficio México 215 9 x 340 4 mm 8 5 x 13 4 in X Folio 215 9 x 330 2 mm 8 5 x 13 in X Statement 139 7 x 215 9 mm 5 5 x 8 5 in X To support two sided duplex printing the Universal width must be between 76 2 mm 3 in and 215 9 mm ...

Page 76: ...6 x 250 mm 6 93 x 9 84 in X X X X X Other Envelope 85 7 x 165 mm to 215 9 x 355 6 mm 3 375 x 6 50 in to 8 5 x 14 in X X X X X To support two sided duplex printing the Universal width must be between 76 2 mm 3 in and 215 9 mm 8 5 in the Universal length must be between 76 2 mm 3 in and 359 92 mm 14 17 in Supported paper types and weights Note Labels transparencies envelopes and card stock always pr...

Page 77: ... optional finisher Supported paper sizes Paper size Dimensions Staple finisher A4 210 x 297 mm 8 3 x 11 7 in X A5 148 x 210 mm 5 8 x 8 3 in X A6 105 x 148 mm 4 1 x 5 8 in X JIS B5 182 x 257 mm 7 2 x 10 1 in X Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 3 x 10 5 in X Oficio México 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 2...

Page 78: ...in X B5 Envelope 176 x 250 mm 6 93 x 9 84 in X Other Envelope 98 x162 mm 3 9x 6 4 in to 176 x250 mm 6 9 x 9 8 in X Supported paper types and weights Paper type Staple finisher Plain paper Card stock X Transparencies X Recycled Paper labels Bond Envelope X Rough envelope X Letterhead Preprinted Colored paper Light paper Heavy paper Rough Cotton Custom Type x Paper and specialty media guide 78 ...

Page 79: ...print job For Windows users a With a document open click File Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK Print For Macintosh users a Customize the settings in the Page Setup dialog 1 With a document open choose File Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the P...

Page 80: ...ettings Print Settings Quality Menu Toner Darkness 2 Adjust the setting and then touch Submit Printing from a flash drive Printing from a flash drive Notes Before printing an encrypted PDF file you will be prompted to type the file password from the printer control panel You cannot print files for which you do not have printing permissions 1 Insert a flash drive into the USB port Notes A flash dri...

Page 81: ...you want to print 3 Touch the arrows to get a preview of the document 4 Use or to specify the number of copies to be printed and then touch Print Notes Do not remove the flash drive from the USB port until the document has finished printing If you leave the flash drive in the printer after leaving the initial USB menu screen then touch Held Jobs on the home screen to print files from the flash dri...

Page 82: ...e The PIN is set from the computer It must be four digits using the numbers 1 9 Repeat Job Expiration Print and store print jobs in the printer memory Verify Job Expiration Print one copy of a print job and hold the remaining copies It allows you to examine if the first copy is satisfactory The print job is automatically deleted from the printer memory when all copies are printed Reserve Job Expir...

Page 83: ...sh users 1 With a document open choose File Print If necessary click the disclosure triangle to see more options 2 From the print options or Copies Pages pop up menu choose Job Routing 3 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 4 Click OK or Print 5 From the printer home screen release the p...

Page 84: ... sample list 1 From the home screen navigate to Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk From the home screen navigate to Reports Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel touch Cancel ...

Page 85: ...intosh users 1 From the Apple Menu navigate to either of the following System Preferences Print Scan select a printer Open Print Queue System Preferences Print Fax select a printer Open Print Queue 2 From the printer window select the print job you want to cancel and then click Delete Printing 85 ...

Page 86: ...ray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides Note To avoid a cropped image make sure the size of the original document and the size of the copy paper are the same 3 From the printer control panel press Copying using the ADF 1 Load an original document face...

Page 87: ...to Copy Content Photo 3 From the Content Source menu navigate to Photo Film Copy It Note If you have more photos to copy then place the next photo on the scanner glass and then touch Scan the next page 4 Touch Finish the Job Copying on specialty media Copying on transparencies 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load p...

Page 88: ...om select the size of the original document 4 Navigate to Copy to select the tray containing the letterhead Copy It 5 If there are no trays that support letterhead then navigate to Manual Feeder select the size of the letterhead Letterhead 6 Load the letterhead faceup top edge first into the multipurpose feeder and then touch Copy It Customizing copy settings Copying to a different size 1 Load an ...

Page 89: ...o fit a single paper size Example 2 Example 1 Copying on mixed paper sizes 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is...

Page 90: ...ding a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to Copy Sides Duplex select the preferred duplexing method Note For the preferred duplexing method the first number represents sides of the original documents while the second number represents sides of the copy For example select 2 sided to 2 sided if you have two sided original documents and you want t...

Page 91: ...g Text The content of the original document is mostly text or line art Text Photo The original document is a mixture of text graphics and photos Photo The original document is mostly a photo or an image Graphics The original document is mostly business type graphics such as pie charts bar charts and animations 5 Touch 6 Touch the button that best represents the content source of the document you a...

Page 92: ...er glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to Copy Advanced Options Separator Sheets...

Page 93: ...t scans the next set with the same or different settings The definition of a set depends on the scan source If you scan a document on the scanner glass then a set consists of one page If you scan multiple pages using the ADF then a set consists of all scanned pages until the ADF tray becomes empty If you scan one page using the ADF then a set consists of one page For example 1 Load an original doc...

Page 94: ...h page An overlay message can be placed on each page The message choices are Urgent Confidential Copy Custom and Draft 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The AD...

Page 95: ...ou want to copy onto is not loaded in one of the trays then touch Manual Feeder and manually load the paper in the multipurpose feeder When Copy to is set to Auto Size Match each copy matches the paper size of the original document If a matching paper size is not in one of the trays then Paper size not found appears and prompts to load a paper in a tray or multipurpose feeder Scale This option let...

Page 96: ...ser printer Photo Film The original document is a photo from film Newspaper The original document is from a newspaper Other The original document was printed using an alternate or unknown printer Save As Shortcut This option lets you save the current settings by assigning a shortcut number Using the advanced options Select from the following settings Advanced Imaging This adjusts the Background Re...

Page 97: ...e address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings E mail FTP Settings E mail Settings 3 Enter the appropriate information and then click Submit Configuring e mail settings 1...

Page 98: ...a 5 Click Add Creating an e mail shortcut using the printer control panel 1 From the home screen navigate to E mail Recipient type an e mail address To create a group of recipients touch Next address and then type the next recipient s e mail address 2 Touch Subject then type the e mail subject and then touch Done 3 Touch Message then type your message and then touch Done 4 Adjust the e mail settin...

Page 99: ...t the size of the original document and the copy paper size are the same 3 From the home screen navigate to E mail Recipient s 4 Type the e mail address or press using the keypad and then enter the shortcut number Notes To enter additional recipients touch Next address and then enter the address or shortcut number you want to add You can also enter an e mail address using the address book 5 Touch ...

Page 100: ...p short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the h...

Page 101: ... the NET Framework or by downloading a third party standalone viewer 5 Touch Send It Note If you selected Secure PDF then you will be prompted to enter your password twice Canceling an e mail When using the ADF touch Cancel Job while Scanning appears When using the scanner glass touch Cancel Job while Scanning appears or while Scan the Next Page Finish the Job appears Understanding the e mail opti...

Page 102: ...reate and attach a separate file for each page of your original document XPS Use this to create a single XPS file with multiple pages Content This option lets you set the original document type and source Select from the following content types Text The content of the original document is mostly text or line art Text Photo The original document is a mixture of text graphics and photos Photo The or...

Page 103: ...working printer hard disk is installed Using the advanced options Select from the following settings Advanced Imaging This adjusts the Background Removal Color Balance Color Dropout Contrast JPEG Quality Mirror Image Negative Image Scan Edge to Edge Shadow Detail and Sharpness settings before you e mail the document Custom Job This combines multiple scanning jobs into a single job Edge Erase This ...

Page 104: ...ightning storm Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm Note The following connection methods are applicable only in select countries or regions During the initial printer setup clear the Fax funtion and any other function you plan to set up later and then press Continue Note The indicator ligh...

Page 105: ...for the first time a series of start up screens appear If the printer has fax capabilities then the Fax Name and Fax Number screens appear 1 When the Fax Name screen appears do the following a Enter the name to be printed on all outgoing faxes b Enter the fax name and then touch Submit 2 When the Fax Number screen appears enter the fax number and then touch Submit Using the Embedded Web Server for...

Page 106: ... with the printer to the port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack Tips for this setup You can set the printer to receive faxes automatically Auto Answer On or manually Auto Answer Off If you want to receive faxes automatically Auto Answer On then set the printer to pick up on any number of rings that you want Faxing 106 ...

Page 107: ... telephone wall jack PHONE LINE To connect 1 Connect one end of the telephone cable that came with the printer to the port of the printer 2 Connect the other end of the telephone cable to an active analog wall jack 3 Connect the answering machine to the port of the printer Faxing 107 ...

Page 108: ... calls two rings after the answering machine For example if the answering machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax then the printer detects the fax signal on the line and takes over the call If you subscribe to a distinctive ring service provided...

Page 109: ...hen make sure that you set the correct ring pattern for the printer Otherwise the printer does not receive faxes even if you have set it to receive faxes automatically If you have only one telephone number on your line then you need to set the printer to receive faxes manually Auto Answer Off When you answer the telephone and you hear fax tones press 9 or the manual answer code on the telephone to...

Page 110: ...lephone answering machine in your network Interference causes noise and static on the telephone failed and poor quality faxes for the printer and slow Internet connection on your computer To install a filter for the printer 1 Connect the line port of the DSL filter to the wall jack 2 Connect one end of the telephone cable that came with your printer to the port of the printer Connect the other end...

Page 111: ...ps for this setup To make sure that the phone port on the VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two phone ports for your devices but do not want to pay extra then do not plug the printer into the second phone port You can use a phone splitter Plug the phone splitter into the Ph...

Page 112: ...e port of the printer Notes To make sure that the telephone port on the cable modem is active plug an analog telephone into the telephone port and then listen for a dial tone If you hear a dial tone then the port is active If you need two telephone ports for your devices but do not want to pay additional cost then do not plug the printer into the second telephone port You can use a phone splitter ...

Page 113: ...ve analog telephone wall jack 3 Connect your analog telephone to the port of the printer Scenario 5 Countries or regions with different telephone wall jacks and plugs Some countries or regions may have different types of telephone wall jack connectors than those that came with the printer The standard wall jack adopted by most countries or regions is RJ 11 Your printer comes with the RJ 11 jack an...

Page 114: ...pter for your country or region may not come with your printer and you may need to purchase it separately There may be an adapter plug installed in the port of the printer If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme then do not remove the adapter plug from the port of the printer Faxing 114 ...

Page 115: ...he wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connect it directly to the telephone adapter Notes The port of the printer may have an adapter plug for use with the adapter Do not remove the plug from the port of the printer In some countries or regions the printer may not come with a telepho...

Page 116: ...ems and answering machines The F port is for telephones N F N Connect the printer to any of the N ports PHONE LINE N F N 1 Connect one end of the telephone cable that came the printer to the port of the printer 2 Connect the other end of the telephone cable to the RJ 11 adapter and then connect the adapter to an N port Faxing 116 ...

Page 117: ...e cable to an active analog telephone wall jack 3 Change the distinctive rings setting to match the setting you want for the printer to answer Note The factory default setting for distinctive rings is On This sets the printer to answer single double and triple ring patterns a From the home screen navigate to Settings Fax Settings Analog Fax Setup Answer On b Select the pattern setting you want to ...

Page 118: ...een The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Security Set Date and Time 3 Select the Automatically Observe DST check box and then enter the DST start and end dates in the Custom Time Zone Setup section 4 Click Submit Sending a fax You can use the pri...

Page 119: ...n 6 If you want to include a cover page with the fax then select Include cover page with fax and then enter the appropriate information 7 Click OK Notes The Fax option is available for use only with the PostScript driver or the Universal Fax Driver For information on installing these drivers see the Software and Documentation CD The Fax option must be configured and enabled in the PostScript drive...

Page 120: ...er guides 3 From the home screen navigate to Fax type the name of the recipient Search Note You can search only for one name at a time 4 Touch the name of the recipient and then touch Fax It Sending a fax at a scheduled time 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo pape...

Page 121: ...ax number Notes To create a multiple number shortcut enter the fax numbers for the group Separate each fax number in the group with a semicolon 4 Assign a shortcut number Note If you enter a number that is already in use then you are prompted to select another number 5 Click Add Creating a fax destination shortcut using the printer control panel 1 From the home screen touch Fax and then enter the ...

Page 122: ... as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 If you are loading a document into the ADF tray then adjust the paper guides 3 From the home screen navigate to Fax enter the fax number Options 4 Adjust the fax darkness and then touch Fax It Viewing a fax log 1 Open a Web browser and then type the p...

Page 123: ...emory 1 On the home screen touch Cancel Jobs The Cancel Jobs screen appears 2 Touch the job or jobs you want to cancel Only three jobs appear on the screen touch the down arrow until the job you want appears and then touch the job you want to cancel 3 Touch Delete Selected Jobs The Deleting Selected Jobs screen appears the selected jobs are deleted and then the home screen appears Holding and forw...

Page 124: ...If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings Fax Settings 3 From the Fax Forwarding menu select Print Print and Forward or Forward 4 From the Forward to menu select Fax E mail FTP LDSS or eSF 5 In the Forward to Shortcut field enter the shortcut number where you want the fax forwarded Note The shortcut number must be valid for the sett...

Page 125: ...s with small prints Super fine 300 dpi Use this when faxing documents with fine details Ultra fine 600 dpi Use this when faxing documents with pictures or photos Darkness This option lets you adjust how light or dark the faxes are in relation to the original document Delayed Send This option lets you send a fax at a later time or date Page Setup This option lets you change the following settings S...

Page 126: ... job Edge Erase This removes smudges or marks around the edges of a document You can choose to remove an equal area around all four sides of the paper or pick a particular edge Edge Erase erases whatever is within the area selected leaving nothing on that portion of the scan Transmission Log This prints the transmission log or transmission error log Fix Scan Skew This straightens scanned images th...

Page 127: ...ite address on the printer control panel each time you want to send a document to an FTP server you can create a permanent FTP destination and assign a shortcut number There are two methods for creating shortcut numbers using the Embedded Web Server or using the printer control panel Creating an FTP shortcut using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in...

Page 128: ...ading a document into the ADF tray then adjust the paper guides 3 From the printer control panel navigate to FTP FTP type the FTP address Done Send It Scanning to an FTP address using a shortcut number 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as...

Page 129: ...s Use the scanner glass for single pages small items such as postcards or photos transparencies photo paper or thin media such as magazine clippings The scanner lets you scan documents directly to a computer or a flash drive The computer does not have to be directly connected to the printer for you to receive Scan to PC images You can scan the document back to the computer over the network by crea...

Page 130: ...loading a document into the ADF tray then adjust the paper guides c Do either of the following Press and then enter the shortcut number using the keypad From the home screen navigate to Held Jobs Profiles select your shortcut on the list Note The scanner scans and sends the document to the directory you specified 8 View the file from the computer Note The output file is saved in the location or la...

Page 131: ...cally on the computer screen Scanning to a flash drive 1 Load an original document faceup short edge first into the ADF tray or facedown on the scanner glass Notes Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF tray Place these items on the scanner glass The ADF indicator light comes on when the paper is loaded properly 2 I...

Page 132: ...IFF Use to create multiple files or a single file If Multi page TIFF is turned off in the Settings menu then TIFF saves one page in each file The file size is usually larger than an equivalent JPEG JPEG Use to create and attach a separate file for each page of the original document XPS Use to create a single XPS file with multiple pages Content This option lets you set the original document type a...

Page 133: ...appears Note This option appears only when a working printer hard disk is installed Using the advanced options Select from the following settings Advanced Imaging This adjusts the Background Removal Color Balance Color Dropout Contrast JPEG Quality Mirror Image Negative Image Scan Edge to Edge Shadow Detail Sharpness and Temperature settings before you scan the document Custom Job This combines mu...

Page 134: ...ding Custom Types Custom Names1 Custom Scan Sizes Universal Setup Menu Settings Page Device Statistics Stapler Test Network Setup Page1 Network x Setup Page Shortcut List Fax Job Log Fax Call Log Copy Shortcuts E mail Shortcuts Fax Shortcuts FTP Shortcuts Profiles List Print Fonts Print Directory Print Demo Asset Report Active NIC Standard Network2 Standard USB Parallel x Serial x SMTP Setup Edit ...

Page 135: ... Page 2 Depending on the printer setup this menu appears as Standard Network or Network x 3 This menu appears only when one or more DLEs are installed Paper menu Default Source menu Use To Default Source Tray x MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Casset...

Page 136: ...one tray is empty the job prints using paper from the linked tray A6 is supported only in Tray 1 and in the multipurpose feeder Tray x Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of the paper loaded in each tray Notes Plain Paper is the factory default setting for Tray 1 Custom Type x is ...

Page 137: ... to appear as a menu item The multipurpose feeder does not automatically detect paper size The paper size value must be set MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Specify the type of the paper loaded in the multipurpose feeder Notes Plain Paper is the fact...

Page 138: ...ain Paper is the factory default setting From the Paper menu set Configure MP to Manual in order for Manual Paper Type to appear as a menu item Manual Envelope Size 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the size of the envelope being manually loaded Note 10 Envelope is the U S factory default setting DL Envelope is the international factor...

Page 139: ...stitutions are allowed Off indicates no size substitutions are allowed Setting a substitution lets the job print without a Change Paper message appearing Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock lo...

Page 140: ...d Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded Note Normal is the factory default setting Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded Note Normal is the factory default setting Light Texture Smooth Normal Rough Specify the relative texture of the paper loaded Note Normal is the factory default setting Heavy...

Page 141: ...Specify the relative weight of the labels loaded Note Normal is the factory default setting Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded Note Normal is the factory default setting Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded Note Normal is the factory default setting Rough Envelope Weight Light Normal Heavy Specify the...

Page 142: ...ex Off Determine and set two sided printing for all print jobs that specify Card Stock as the paper type Recycled Loading Duplex Off Determine and set two sided printing for all print jobs that specify Recycled as the paper type Labels Loading Duplex Off Determine and set two sided printing for all print jobs that specify Labels as the paper type Bond Loading Duplex Off Determine and set two sided...

Page 143: ...Determine and set two sided printing for all print jobs that specify Custom x as the paper type Note Custom x Loading appears only when the custom type is supported Notes Off is the factory default setting for all Paper Loading menu selections Duplex sets the printer default to two sided printing for every print job unless one sided printing is selected from Print Preferences in Windows or the Pri...

Page 144: ...me and page orientation Notes The custom scan size name replaces Custom Scan Size x in the printer menus ADF Media Type is the factory default setting for custom scan sizes 3 4 5 and 6 8 5 inches is the U S factory default setting for Width 210 millimeters is the international factory default setting for Width 14 inches is the U S factory default setting for Height 297 millimeters is the internati...

Page 145: ...g Edge appears only when the longest edge is shorter than the maximum width supported in the tray Reports Menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays installed memory total page count alarm settings timeouts printer control panel language TCP IP address status of supplies status of the network connection and other information De...

Page 146: ... Profiles List Print a list of profiles stored in the printer Print Fonts Print a report of all the fonts available for the printer language currently set in the printer Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk Notes Job Buffer Size must be set to 100 Make sure the optional flash memory or printer hard disk is working and instal...

Page 147: ...tes Auto is the factory default setting Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Network Buffer Auto 3KB to maximum size allowed Set the size of the network input buffer Notes Auto is the factory default setting The value can be changed in 1KB increments The maximum size allowed depends on the a...

Page 148: ...s such as the TCP IP address Network Card menu To access the menu navigate to either of the following Network Ports Standard Network Standard Network Setup Network Card Network Ports Network x Network x Setup Network Card Use To View Card Status Connected Disconnected View the connection status of the network card View Card Speed View the speed of an active network card Network Address UAA LAA Vie...

Page 149: ...ARP On Off Specify the RARP address assignment setting Note Off is the factory default setting Enable BOOTP On Off Specify the BOOTP address assignment setting Note On is the factory default setting Enable AutoIP Yes No Specify the Zero Configuration Networking setting Note Yes is the factory default setting Enable FTP TFTP Yes No Enablethebuilt inFTP server whichletsyou sendfiles tothe printer us...

Page 150: ... default setting Auto Configuration On Off Specify whether or not the wireless network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting View Hostname Set the host name Note These settings can be changed only from the Embedded Web Server View Address View Router Address Enable DHCPv6 On Off Enable DHCPv6 in the printer Note...

Page 151: ...a network using an access point Ad hoc configures a wireless connection directly between the printer and a computer Compatibility 802 11b g 802 11b g n Specify the wireless standard for the wireless network Note The 802 11b g n is the factory default setting Choose Network Select an available network for the printer to use View Signal Quality View the quality of the wireless connection View Securi...

Page 152: ...u if the PS SmartSwitch is set to Off PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Notes On is the factory default setting When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the defaul...

Page 153: ... disk Auto buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS On Off Auto Set the printer to process Macintosh binary PostScript print jobs Notes Auto is the factory default setting On processes raw binary...

Page 154: ... server determines if SSL will be used SMTP Server Authentication No authentication required Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Specify the type of user authentication required for scan to e mail privileges Note No authentication required is the factory default setting Device Initiated E mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to ...

Page 155: ... Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP GSSAPI Password PIN Edit settings for Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP Password and PIN Edit Security Templates list of available templates Add or edit a security template Edit Access Controls Administrative Menus Function Access Management Solutions Cancel jobs ...

Page 156: ...ty Reset Jumper Access controls No Security No Effect Reset factory security defaults Change the value of the security settings Notes Access controls No Security retains all the security information that the user has defined No Security is the factory default setting No Effect means the reset has no effect on the device s security configuration Reset factory security defaults deletes all security ...

Page 157: ...nfidential jobs held in the printer memory are deleted Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores p...

Page 158: ... Yes is the factory default setting Configure Log Enable Audit Yes No Enable Remote Syslog No Yes Remote Syslog Facility 0 23 Severity of events to log 0 7 Specify how and whether or not audit logs are created Notes Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog determines if logs are sent to a remote ...

Page 159: ...Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable the user to set up the time zone Enable NTP On Off Enable Network Time Protocol which synchronizes the clocks of devices on a network Note On is the factory default setting NTP Server View the NTP server address Enable Authentication On Off Change the authent...

Page 160: ...ia Notes Off is the factory default setting This resets the printer to its factory default settings The Energy setting minimizes the power used by the printer Performance may be affected but print quality is not Energy Paper minimizes the use of power and of paper and specialty media Paper minimizes the amount of paper and specialty media needed for a print job Performance may be affected but prin...

Page 161: ...d printing Run Initial setup Yes No Set the printer to run the setup wizard Notes Yes is the factory default setting After completing the setup wizard by selecting Done at the Country select screen the default becomes No Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portuguese Russian Polski Swiss German Swiss French K...

Page 162: ...wall The valid ports are specified by two sets of numbers separated by a semicolon Note 9751 12000 is the factory default setting Displayed Information Left side Right side Custom Text x Specify what is displayed on the upper left and right corners of the home screen For the Left side and Right side menus select from the following options None IP Address Hostname Contact Name Location Date Time mD...

Page 163: ...r When to display Default is the factory default setting for Message to display Displayed Information continued Paper Jam Load Paper Service Errors Customize the displayed information for Paper Jam Load Paper and Service Errors menus Select from the following options Display Yes No Message to display Default Alternate Default text entry Alternate text entry Notes No is the factory default setting ...

Page 164: ...ormat the printer date Notes MM DD YYYY is the U S factory default setting DD MM YYYY is the international factory default setting Time Format 12 hour A M P M 24 hour clock Format the printer time Note 12 hour A M P M is the factory default setting Screen Brightness 20 100 Specify the brightness of the printer control panel screen Note 100 is the factory default setting One Page Copy Off On Set co...

Page 165: ...emoved Allow Custom Job Scans On Off Scan multiple jobs to one file Note On is the factory default setting If On is selected then the Allow Custom Job Scans setting can be enabled for specific jobs Scanner Jam Recovery Job level Page level Specify how a scanned job should be reloaded ifa paper jam occurs in the ADF Notes Job level is the factory default setting If Job level is selected then the en...

Page 166: ...es the printer waits after a job is printed before it goes into a reduced power state Notes 30 is the factory default setting Lower settings conserve more energy but may require longer warm up times Select the lowest setting if the printer shares an electrical circuit with room lighting or you notice lights flickering in the room Select a high setting if the printer is in constant use Under most c...

Page 167: ...n PostScript emulation print jobs Timeouts Wait Timeout Disabled 15 65535 Set the amount of time in seconds the printer waits for additional data before canceling a print job Notes 40 is the factory default setting Wait Timeout is available only when the printer is using PostScript emulation This setting has no effect on PCL emulation print jobs Timeouts Job Hold Timeout 5 255 Set the amount of ti...

Page 168: ...nted otherwise Notes Off is the factory default setting This prints a partial page when there is not enough memory to print the whole page On sets the printer to process the whole page so that the entire page prints Press Sleep Button Do Nothing Sleep Hibernate Determine how the printer responds to a short press of the Sleep button when the printer is idle Note Sleep is the factory default setting...

Page 169: ...Note Black White Laser is the factory default setting Sides Duplex 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specify whether an original document is two sided duplex or one sided and then specify whether the copy should be two sided or one sided Notes 1 sided to 1 sided The original document has print on one side and the copy will also have print on one side 1 sid...

Page 170: ...r is the U S factory default setting A4 is the international factory default setting Copy To Source Tray x Auto Size Match Manual Feeder Specify the paper source for copy jobs Note Tray 1 is the factory default setting Transparency Separators On Off Place a sheet of paper between transparencies Note On is the factory default setting Separator Sheets Off Between Copies Between Jobs Between Pages Pl...

Page 171: ...Note Off is the factory default setting Custom Overlay Specify the custom overlay text Note A maximum of 64 characters is allowed Allow priority copies On Off Allow interruption of a print job to copy a page or document Note On is the factory default setting Custom Job scanning On Off Scan a document that contains mixed paper sizes into a single copy job Notes Off is the factory default setting Th...

Page 172: ...d image Note Off is the factory default setting Scan edge to edge Off On Specify if the original document is scanned edge to edge prior to faxing Note Off is the factory default setting Sharpness 1 5 Adjust the amount of sharpness of a copy Note 3 is the factory default setting Sample Copy Off On Create a sample copy of the original document Note Off is the factory default setting Fax Settings men...

Page 173: ...y is set to send fax jobs All send specifies that all the memory is set to send fax jobs All receive specifies that all the memory is set to receive fax jobs Mostly receive specifies that most of the memory is set to receive fax jobs Cancel Faxes Allow Don t Allow Specify whether or not the printer cancels fax jobs Note Allow is the factory default setting Caller ID Off Primary Alternate Specify t...

Page 174: ...x Configure the fax cover page Note Off by default is the factory default setting for all Fax Cover Page options Fax Send Settings Use To Resolution Standard Fine 200 dpi Super Fine 300 dpi Ultra Fine 600 dpi Specify quality in dots per inch dpi A higher resolution gives better print quality but increases the fax transmission time for outgoing faxes Note Standard is the factory default setting Und...

Page 175: ...along the long edge of the page left edge for portrait and top edge for landscape Short edge assumes binding along the short edge of the page top edge for portrait and left edge for landscape Content Type Text Graphics Text Photo Photo Specify the content of the original document Note Text is the factory default setting Content Source Black White Laser Inkjet Photo Film Magazine Newspaper Press Ot...

Page 176: ... the factory default setting Allow Save as Shortcut On Off Save fax numbers as shortcuts in the printer Note On is the factory default setting Dial Mode Tone Pulse Specify the dialing sound either as a tone or a pulse Note Tone is the factory default setting Max Speed 2400 4800 9600 14400 33600 Specify the maximum speed in baud at which faxes are sent Note 33600 is the factory default setting Cust...

Page 177: ...is the factory default setting Fax Receive Settings Use To Enable Fax Receive On Off Allow the printer to receive fax jobs Note On is the factory default setting Fax Job Waiting None Toner Toner and Supplies Remove fax jobs from the print queue when the job requires specific unavailable resources Note None is the factory default setting Rings to Answer 1 25 Specify the number of rings before answe...

Page 178: ...orwarding Print Print and Forward Forward Enable forwarding of received faxes to another recipient Note Print is the factory default setting Forward to Fax E mail FTP LDSS eSF Specify the type of recipient to which faxes will be forwarded Notes Fax is the factory default setting This menu item is available only from the Embedded Web Server Forward to Shortcut Enter the shortcut number which matche...

Page 179: ...default setting Logs print after every 200 fax jobs Log Paper Source Tray x Manual Feeder Specify the source of the paper used for printing logs Note Tray 1 is the factory default setting Logs Display Remote Station Name Dialed Number Specify whether printed logs display the dialed number or the station name or fax name returned Note Remote Station Name is the factory default setting Enable Job Lo...

Page 180: ...ouble Ring Only Triple Ring Only Single or Double Rings Only Single or Triple Rings Only Double or Triple Rings Only Specify ring patterns when the printer is answering calls Note All Rings is the factory default setting E mail Settings menu Use To E mail Server Setup Subject Message File Name Specify e mail server information Notes You can enter up to 255 characters in the Subject field You can e...

Page 181: ...ory path Notes The characters are invalid entries for a path name You can enter up to 128 characters for Server Login Password Path and Web Link You can enter up to 53 characters for File Name Format PDF pdf Secure PDF TIFF tif JPEG jpg XPS xps Specify the format of the scanned file Note PDF pdf is the factory default setting PDF Version 1 2 1 6 A 1a Set the version of the PDF file that will be sc...

Page 182: ...al Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Custom Scan Size x Book Original Business Card 3 x 5 in 4 x 6 in Specify the paper size of the document being scanned Notes Letter is the U S factory default setting A4 is the international factory default setting Sides Duplex Off Long edge Short edge Specify the page orientation of text and graphics Notes Off is the factory default setting Long edge ...

Page 183: ...ment is the factory default setting Use Multi Page Tiff On Off Provide a choice between single page TIFF files and multiple page TIFF files For a multiple page scan to e mail job either one TIFF file is created containing all the pages or multiple TIFF files are created with one file for each page of the job Notes On is the factory default setting This menu item applies to all scan functions Trans...

Page 184: ...Negative Image Off On Create a negative image of the original document Note Off is the factory default setting Shadow Detail 4 to 4 Adjust the amount of shadow detail visible on a scanned image Note 0 is the factory default setting Fix Scan Skew Auto Off On Correct slight skew in the scanned image Notes Off is the factory default setting This menu item appears only in select printer models Scan ed...

Page 185: ...ry default setting Content Source Black White Laser Color Laser Inkjet Photo Film Magazine Newspaper Press Other Specify how the original document was produced Note Black White Laser is the factory default setting Resolution 75 dpi 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Specify the quality of the scan in dots per inch dpi Note 150 dpi is the factory default setting Darkness 1 9 Lighten or darken ...

Page 186: ...nd left edge for landscape JPEG Quality Best for content 5 90 Set the quality of a JPEG photo image in relation to the file size and quality of the image Notes Best for content is the factory default setting 5 reduces the file size but the quality of the image is lessened 90 provides the best image quality but the file size is very large This menu item applies to all scan functions Text Default 5 ...

Page 187: ... a base file name Note You can enter up to 53 characters Custom Job Scanning On Off Copy a document that contains mixed paper sizes into a single scan job Note Off is the factory default setting Scan Preview On Off Specify whether a preview will appear on the display for scan jobs Notes Off is the factory default setting This menu item appears only when a formatted working printer hard disk is ins...

Page 188: ...e 4 to 4 Enable the user to specify warm or cool outputs Cool values generate a bluer output than the default while warm values generate a redder output than the default Note 0 is the factory default setting Flash Drive menu Scan Settings Scan Settings menu items and their descriptions Use To Format PDF pdf Secure PDF TIFF tif JPEG jpg XPS xps Specify the format of the file to be sent through FTP ...

Page 189: ... output Note 5 is the factory default setting Orientation Portrait Landscape Specify the orientation of the scanned image Note Portrait is the factory default setting Original Size Letter Legal Executive Folio Statement Oficio Mexico Auto Size Sense Mixed Sizes A4 A5 A6 JIS B5 Difficult Media Letter Difficult Media A5 Difficult Media Legal Difficult Media A4 Custom Scan Size x Book Original Busine...

Page 190: ... quality Note 75 is the factory default setting Photo Default 5 90 Set the quality of a photo image in relation to file size and quality Note 50 is the factory default setting Use Multi Page TIFF On Off Provide a choice between single page TIFF files and multiple page TIFF files For a multiple page scan to FTP job either one TIFF file is created containing all the pages or multiple TIFF files are ...

Page 191: ...tput than the default while warm values generate a redder output than the default Print Settings Print Settings menu items and their descriptions Copies 1 999 Specify a default number of copies for each print job Note 1 is the factory default setting Paper Source Tray x MP Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs Note Tray 1 is the factory default setting C...

Page 192: ...ocument Note Auto is the factory default setting The printer chooses between portrait and landscape Paper Saver Border None Solid Print a border on each page image Note None is the factory default setting Separator Sheets Off Between Copies Between Jobs Between Pages Specify whether blank separator sheets are inserted Notes Off is the factory default setting Between Copies inserts a blank sheet be...

Page 193: ...t Area Normal Whole Page Set the logical and physical printable area Notes Normal is the factory default setting When attempting to print data in the non printable area defined by the Normal setting the printer clips the image at the boundary Whole Page allows the image to be moved into the non printable area defined by the Normal setting but the printer will clip the image at the Normal setting b...

Page 194: ... 2 sided Specify whether two sided duplex printing is set as the default for all print jobs Notes 1 sided is the factory default setting You can set two sided printing from the printer software For Windows users Click File Print and then click Properties Preferences Options or Setup For Macintosh users Choose File Print and then adjust the settings from the Print dialog and pop up menus Duplex Bin...

Page 195: ...er Specify the paper source for separator sheets Notes Tray 1 standard tray is the factory default setting From the Paper menu set Configure MP to Cassette for Manual Feeder to appear as a menu setting Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Print multiple page images on one side of a paper Notes Off is the factory default setting The number selected is the number of page images that ...

Page 196: ...nhance fonts Note Off is the factory default setting Toner Darkness 1 10 Lighten or darken the printed output Notes 8 is the factory default setting Selecting a smaller number can help conserve toner Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings maps electrical circuit diagrams and flow charts Notes Off is the factory default setting You can set ...

Page 197: ...g file is created Note Monthly is the factory default setting Log Action at End of Frequency None E mail Current Log E mail Delete Current Log Post Current Log Post Delete Current Log Determine and set how the printer responds when the frequency threshold expires Note None is the factory default setting Disk Near Full Level Off 1 99 Specify the maximum size of the log file before the printer execu...

Page 198: ...enu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk Notes Selecting a setting affects only print jobs that are resident in the printer Bookmarks print jobs on flash drives and other types of held jobs are not affected Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or memory Format...

Page 199: ... and character representation and control codes are not executed To exit or deactivate Hex Trace turn off or reset the printer Coverage Estimator Off On Provide an estimate of the percentage coverage of toner on a page The estimate is printed on a separate page at the end of each print job Note Off is the factory default setting XPS menu Use To Print Error Pages Off On Print a page containing info...

Page 200: ...esident in that option The flash option must be properly formatted and cannot be read write write or password protected Download shows all the fonts downloaded in the RAM All shows all fonts available to any option Font Name Courier 10 Identify a specific font and the option where it is stored Note Courier 10 is the factory default setting Courier 10 shows the font name font ID and the storage loc...

Page 201: ...ndscape prints text and graphics parallel to the long edge of the page PCL Emulation Settings Lines per Page 1 255 Specify the number of lines that print on each page Notes 60 is the US factory default setting 64 is the international default setting The printer sets the amount of space between each line based on the Lines per Page Paper Size and Orientation settings Select the Paper Size and Orien...

Page 202: ...res the Select Paper Feed command This option appears only when it is selected by the PCL 5 interpreter 0 199 allows a custom setting to be assigned Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Display the factory default setting assigned to each tray or feeder Tray Renumber Restor...

Page 203: ...rs Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Use To Font Size 1 255 pt Set the default font size for HTML documents Notes 12 pt is the factory default setting Font size can be increased in 1 point increments Scale 1 400 Scale the default font for HTML documents Note...

Page 204: ...ight Width Fit Height Fit Width Scale the image to fit the selected paper size Notes Best Fit is the factory default setting When Auto Fit is set to On Scaling is automatically set to Best Fit Orientation Portrait Landscape Reverse Portrait Reverse Landscape Set the image orientation Note Portrait is the factory default setting Help menu The Help menu consists of a series of Help pages that are st...

Page 205: ...ddress book and about changing settings FTP Guide Provides information about scanning documents directly to an FTP server using an FTP address shortcut numbers or the address book and about changing settings Print Defects Guide Provides help in resolving repeating defects in copies or prints Information Guide Provides help in locating additional information Supplies Guide Provides part numbers for...

Page 206: ...ges on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialog screen Check your first draft for accuracy Before printing or making multiple copies of a document Use the preview feature which you can select from the Print dialog to see how the...

Page 207: ...eature Turn off print log features 3 Click Submit Reducing printer noise Enable Quiet Mode to reduce printer noise 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disa...

Page 208: ...n navigate to Settings General Settings Timeouts Sleep Mode 2 In the Sleep Mode field select the number of minutes you want for the printer to wait before it enters Sleep Mode 3 Touch Using Hibernate Mode Hibernate is an ultra low power operating mode When operating in Hibernate mode the printer is essentially off and all other systems and devices are powered down safely Note The Hibernate and Sle...

Page 209: ...the Hibernate Timeout menu select the number of hours days weeks or months you want for the printer to wait before it goes into a reduced power state 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to Settings General Settings Timeouts Hibernate Timeout 2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate m...

Page 210: ... View the printer IP address on the home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Using the printer control pane...

Page 211: ...r is being moved to a different department or location The printer is being serviced by someone from outside your organization The printer is being removed from your premises for service The printer is being sold to another organization Disposing of a printer hard disk Note Some printer models may not have a printer hard disk installed In high security environments it may be necessary to take addi...

Page 212: ...Wiping in the printer menus lets you remove residual confidential material left by scan print copy and fax jobs by securely overwriting files that have been marked for deletion Using the printer control panel 1 Turn off the printer 2 Hold down 2 and 6 while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and the...

Page 213: ...menu select Enable Notes Enabling disk encryption will erase the content of the printer hard disk Disk encryption can take from several minutes to more than an hour during which the printer will be unavailable for other user tasks 4 Click Submit Using the printer control panel 1 Turn off the printer 2 Hold down 2 and 6 while turning the printer on Release the buttons only when the screen with the ...

Page 214: ...The printer will perform a power on reset and then return to normal operating mode Finding printer security information In high security environments you may need to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons For more information see the Embedded Web Server Administrator s Guide Securing the printer 214 ...

Page 215: ...AUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with ...

Page 216: ... scanned images 1 Slightly dampen a soft lint free cloth or paper towel with water 2 Open the scanner cover 3 Clean all the areas shown and then let them dry 1 2 3 4 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 4 Close the scanner cover Maintaining the printer 216 ...

Page 217: ...s such as actual document content print quality settings and other printer settings The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is differentfromthehistoricalprintingconsumption Considerthevariablelevelofaccuracybeforepurchasingorreplacing supplies based on the estimate Until an adequate print history is obtained on the printer initial e...

Page 218: ...maging unit contact the place where you purchased the printer Ordering a maintenance kit To order a maintenance kit contact the place where you purchased the printer Ordering an ADF separator roller Order an ADF separator roller when the ADF fails to pick paper or picks more than one sheet of paper at a time For information on replacing the ADF separator roller see the instruction sheet that came ...

Page 219: ...tton on the right side of the printer and then open the front door 2 1 2 Pull the toner cartridge out using the handle 3 Unpack the toner cartridge and then remove all packing materials 4 Shake the new cartridge to redistribute the toner Maintaining the printer 219 ...

Page 220: ... the printer Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Replacing the imaging unit 1 Press the button on the right side of the printer and then open the front door 2 1 Maintaining the printer 220 ...

Page 221: ...2 Pull the toner cartridge out using the handle 3 Lift the blue handle and then pull the imaging unit out of the printer 4 Unpack the new imaging unit and then shake it Maintaining the printer 221 ...

Page 222: ...d exposure to light may cause print quality problems Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs 6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer Maintaining the printer 222 ...

Page 223: ...ridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the front door Replacing the staple cartridge 1 Open the stapler door Maintaining the printer 223 ...

Page 224: ...r 1 2 3 Holdbothsidesoftheemptystaplecasewithyourfingers pull andthenlifttheemptystaplecasefrom thecartridge 1 2 3 4 Remove the spare staple case from its holder 5 Insert the spare staple case into the staple cartridge 1 2 Maintaining the printer 224 ...

Page 225: ...tings administrative setup and active embedded applications Some applications are supported only in select printer models Before moving the printer CAUTION POTENTIAL INJURY The printer weight is greater than 18 kg 40 lb and requires two or more trained personnel to lift it safely CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage T...

Page 226: ...t Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions Any cart used to move the printer must have a surface able to support the full footprint of the printer Any cart used to move the hardware ...

Page 227: ...n 2 Select Exit Enabling Status Messenger 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then click Status Messenger Accessing Status Monitor Center Use the Status Monitor Center application to view the status of any USB or network connected printer and order supplies online Note Make sure bidirectional communica...

Page 228: ... you want to be notified on and then type the e mail addresses 5 Click Submit Note For information on setting up the e mail server contact your system support person Viewing reports You can view some reports from the Embedded Web Server These reports are useful for assessing the status of the printer network and supplies 1 Open a Web browser and then type the printer IP address in the address fiel...

Page 229: ...ion is reached Continuable Stop1 The printer stops processing jobs when the supply condition is reached and the user needs to press a button to continue printing Non Continuable Stop1 2 The printer stops processing jobs when the supply condition is reached The supply must be replaced to continue printing 1 The printer generates an e mail about the status of the supply when supply notification is e...

Page 230: ...B5 A 5 LTR LGL A4 EXE C B5 A5 A6 Do not remove a tray while the printer is printing Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it Do not load too much paper Make sure the stack height is below the maximum paper fill indicator Do not slide the paper into the tray Load paper as shown in the illustration Make sure the guides in the tray or th...

Page 231: ...n the display to remove the jam Notes When Jam Assist is set to On the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared Check your printed output stack for discarded pages When Jam Recovery is set to On or Auto the printer reprints jammed pages However the Auto setting does not guarantee that the page will print 1 2 3 4...

Page 232: ...door and then remove the jammed paper Open the trap door and then remove the jammed paper 9 Finisher output bin x page jam remove all pages from the output bin Leave paper in bin 45y xx Move the left tamper arm to the left and the right tamperarmtotheright andthenremovethejammed paper from the finisher bin Open the finisher rear door and the trap door and then remove any jammed pages x page jam op...

Page 233: ...r control panel touch Done to clear the message and continue printing x page jam open rear door 20y xx 1 Open the front door to loosen the jammed paper in the rear door 2 1 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 233 ...

Page 234: ...per on each side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the front and rear door 5 From the printer control panel select Done to clear the message and continue printing Clearing jams 234 ...

Page 235: ...the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull out the toner cartridge using the handle Clearing jams 235 ...

Page 236: ...ure print jobs 4 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Lift the blue flap in front of the printer 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearin...

Page 237: ...nsert the imaging unit into the printer 8 Insert the toner cartridge by aligning the siderails ofthe cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the printer control panel select Continue to clear the message and continue printing Clearing jams 237 ...

Page 238: ...lex 23y xx 1 Pull out the tray completely 2 Locate the lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 238 ...

Page 239: ...anual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Clearing jams 239 ...

Page 240: ...nel touch Done to clear the message and continue printing x page jam open tray x 24y xx 1 Pull out the tray completely Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 240 ...

Page 241: ...e printing x page jam remove all pages from the output bin Leave paper in bin 45y xx Paper jam in the finisher bin 1 Empty the standard bin 2 Move the tamper arms to the sides 3 Remove all jammed pages from inside the access areas Note Make sure all paper fragments are removed Clearing jams 241 ...

Page 242: ...ear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Open the finisher trap door remove any paper fragments inside the trap door Note After removing any jammed paper in the finisher bin or in the finisher rear door open the trap door to remove any paper fragments Clearing jams 242 ...

Page 243: ...4 Close the trap door 5 Close the finisher rear door 6 If necessary touch Done from the printer control panel to clear the message and continue printing Clearing jams 243 ...

Page 244: ...Staple jam in the finisher 1 Open the staple access door 2 Pull out the staple cartridge from the finisher 1 2 3 Lift the staple guard and then remove any jammed or loose staples Clearing jams 244 ...

Page 245: ...licks into place 5 Insert stapler cartridge back into the finisher until it clicks into place 6 Close the staple access door 7 If necessary touch Done from the printer control panel to clear the message and continue printing Clearing jams 245 ...

Page 246: ... accumulator Leave paper in bin 45y xx Paper jam in the finisher bin 1 Empty the standard bin 2 Move the tamper arms to the sides 3 Remove all jammed pages from inside the access areas Note Make sure all paper fragments are removed Clearing jams 246 ...

Page 247: ...er rear door 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 3 Open the finisher trap door and then remove any paper fragments from inside the trap door Note After removing any jammed paper in the finisher rear door open the trap door to remove any paper fragments Clearing jams 247 ...

Page 248: ...4 Close the trap door 5 Close the finisher rear door 6 If necessary touch Done from the printer control panel to clear the message and continue printing Clearing jams 248 ...

Page 249: ...nter 2 Change the toner cartridge or imaging unit so that both are MICR or non MICR supplies Notes Use MICR toner cartridge and imaging unit for printing checks and other similar documents Use non MICR toner cartridge and imaging unit for regular print jobs Cartridge low 88 xy You may need to order a replacement toner cartridge If necessary touch Continue on the printer control panel to clear the ...

Page 250: ... the correct size and type of paper in the tray then specify the paper size and type in the Paper menu on the printer control panel and then touch Finished changing paper Touch Reset active bin to reset the active tray for a linked set of trays Cancel the print job Change paper source to paper type paper size load orientation Try one or more of the following Load the correct size and type of paper...

Page 251: ... cancel the scan job All successfully scanned pages will be processed further for copying faxing or e mailing Touch Cancel job to clear the message and cancel the scan job Complex page some data may not have printed 39 Try one or more of the following From the printer control panel touch Continue to ignore the message and continue printing Cancel current print job Install additional printer memory...

Page 252: ...er hard disk Disk near full Securely clearing disk space Try one or more of the following Touch Continue to clear the message and continue printing Delete fonts macros and other data stored on the printer hard disk Install a hard disk with higher capacity Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB...

Page 253: ...og Fax setup If the message appears again after completing the setup then contact your system support person Imaging unit low 84 xy You may need to order a replacement imaging unit If necessary select Continue on the printer control panel to clear the message and continue printing Imaging unit nearly low 84 xy If necessary touch Continue on the printer control panel to clear the message and contin...

Page 254: ...e printer control panel touch Continue to print the part of the job already stored and begin collating the rest of the print job Cancel the current print job Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following From the printer control panel touch Continue to stop the defragmentation and continue printing Delete fonts macros and other data in the printer me...

Page 255: ...prints from the default paper source Cancel the current job Load paper source with paper size paper orientation Try one or more of the following Load the specified tray or feeder with the correct size of paper To use the tray or feeder with the correct size of paper touch Finished loading paper on the printer control panel Note If the printer finds a tray or feeder that has the correct size of pap...

Page 256: ... Feeder with paper size paper orientation Try one or more of the following Load the feeder with the correct size of paper From the printer control panel touch Prompt each page paper loaded or Do not prompt paper loaded to clear the message and continue printing From the printer control panel touch Automatically select paper to use the paper loaded in the tray Cancel the print job Load Manual Feede...

Page 257: ...m the printer control panel touch Continue to clear the message without printing Held faxes attempt to print after the printer is restarted Memory full cannot send faxes 1 From the printer control panel touch Continue to clear the message and cancel the fax job 2 Try one or more of the following Reduce the fax resolution and then resend the fax job Reduce the number of pages in the fax and then re...

Page 258: ...nueprinting If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Dell supply or part Note For the list of supported supplies see the Ordering supplies section of the User s Guide or visit http support dell com Not enough free space in flash memory for resources 52 Try one or more of the following From the printer control p...

Page 259: ...e 31 xy Try one or more of the following Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge i...

Page 260: ...he last successful scan job Touch Finish job without further scanning to end the last successful scan job Touch Restart job to restart the scan job with the same settings from the previous scan job Reinstall missing or unresponsive imaging unit 31 xy Try one or more of the following Check if the imaging unit is missing If missing install the imaging unit For information on installing the imaging u...

Page 261: ...in 840 01 Print without the scanner or contact your system support person Scanner disabled Contact system administrator if problem persists 840 02 Try one or more of the following Touch Continue withscanner disabled to return to the home screen and then contact your system support person Touch Reboot and automatically enable scanner to cancel the job Note This attempts to enable the scanner Scanne...

Page 262: ...pdate the network firmware in the printer or print server For more information contact customer support Standard USB port disabled 56 Try one or more of the following From the printer control panel touch Continue to clear the message Enable the USB port From the printer control panel navigate to Network Ports USB Buffer Auto Note The printer discards any data received through the USB port Supply n...

Page 263: ...then insert a supported one Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on USB port x disabled 56 From the printer control panel touch ...

Page 264: ...t Go to step 4 Plug one end of the power cord into the printerandtheotherto a properly grounded electrical outlet Step 4 Check other electrical equipment plugged into the electrical outlet Does other electrical equipment work Unplug the other electrical equipment and then turn on the printer If the printer does not work then reconnect the other electrical equipment Go to step 5 Step 5 Check if the...

Page 265: ...y to the printer and the computer print server option or other network device Step 9 Makesuretoinstallallhardwareoptionsproperlyandremoveanypacking material Are all hardware options properly installed and all packing material removed Go to step 10 Turn off the printer remove all packing materials then reinstall the hardware options and then turn on the printer Step 10 Check if you have selected th...

Page 266: ...ctly The problem is solved Go to step 2 Step 2 Check if the internal option is properly installed in the controller board a Turnofftheprinterusingthepowerswitch andthenunplugthepower cord from the electrical outlet b Make suretheinternal optionisinstalledintheappropriateconnector in the controller board c Connect the power cord to the printer then to a properly grounded electrical outlet and then ...

Page 267: ...ill indicator Make sure paper lies flat in the tray b Check if the tray closes properly Is the tray working The problem is solved Go to step 2 Step 2 a Turn off the printer then wait about 10 seconds and then turn the printer back on b Resend the print job Is the tray working The problem is solved Go to step 3 Step 3 Check if the tray is installed and recognized by the printer Print a menu setting...

Page 268: ...y not work on this printer Step 2 Check the cable and the ISP connection a Use the correct cable and then make sure it is securely connected to the ISP b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board Note The ISP solution interface cable and the receptacle on the controller board are color coded Does the Internal Solutions Port operate ...

Page 269: ...st the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recommended paper size and type b Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper jams still occur frequently Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to ...

Page 270: ...rows to scroll to On or Auto c Touch Submit Do pages reprint after a jam The problem is solved Contact technical support Solving print problems Printing problems Multiple language PDF files do not print Action Yes No Step 1 a Check iftheprint optionsfor thePDFoutputareset toembedallfonts For more information see the documentation that came with Adobe Acrobat b Generate a new PDF file and then rese...

Page 271: ...lay b Clear the message Does the error message still appear Go to step 4 The problem is solved Step 4 Check if the flash drive is supported For more information on tested and approved USB flash drives see Supported flash drives and file types on page 81 Does the error message still appear Go to step 5 The problem is solved Step 5 Check if the USB port is disabled by the system support person Does ...

Page 272: ... securely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print The problem is solved Go to step 5 Step 5 a Turn off theprinter then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print The problem is solved Go to step 6 Step 6 a Remove and t...

Page 273: ...ting error or invalid data Delete the print job and then send it again For PDF files generate a new PDF and then print it again If you are printing from the Internet then the printer may be reading multiple job titles as duplicates and deleting all jobs except the first one For Windows users a Open the Print Properties folder b From thePrintandHolddialog selectthe Keepduplicatedocuments check box ...

Page 274: ...s solved Go to step 3 Step 3 a Remove held jobs stored in the printer memory b Resend the print job Did the job print The problem is solved Go to step 4 Step 4 a Disable the Page Protect feature From the printer control panel navigate to Settings General Settings Print Recovery Page Protect Off b Resend the print job Did the job print The problem is solved Go to step 5 Step 5 a Check if the cable ...

Page 275: ...ype b Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Go to step 4 Step 4 a Check if the trays are not linked b Resend the print job Did the job print from the correct tray or on the correct paper The problem is solved Contact technical support Incorrect characters print Action Yes No Step 1 Make sure the printer is not in Hex Trace mode N...

Page 276: ...p 2 a From theprinter controlpanel setthepaper sizeandtypeinthePaper menu to match the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Do the trays link correctly The problem is solved Contact technical support Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel set Collat...

Page 277: ...nd the print job Did the file print correctly The problem is solved Check the original file for manual page breaks Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Printa font samplelisttocheckifthefontsyouareusingaresupported by the printer 1 From the printer control panel navigate to Reports Print Fonts 2 Touch PCL Fonts or PostScript Fonts b Use a font that i...

Page 278: ...tential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Is the printer still printing blank pages Go to step 2 The problem is solved Step 2 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging...

Page 279: ...lved Step 2 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the paper size and type match the paper loaded in the tray Go to step 3 Do one or more of the following Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray ...

Page 280: ...d projectors To obtain the highest projected color quality transmissive overhead projectors are recommended Action Yes No Step 1 From the printer control panel make sure the paper type setting is set to Transparency Is the paper type setting correct Go to step 2 Set the paper type to Transparency Step 2 Reduce the toner darkness and then resend the print job Does the print on the color transparenc...

Page 281: ...ettings Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Go to step 4 The problem is solved Step 4 Replace the imaging unit and then resend the print job Do shadow images still appear on prints Contact technical support The problem is solved Gray background...

Page 282: ...e cartridge c Resend the print job Did the background disappear from the prints The problem is solved Go to step 4 Step 4 Check if off white background is selected a Depending on your operating system set off white background from Print Properties or the Print dialog b Resend the print job Did the background disappear from the prints The problem is solved Contact technical support Incorrect margin...

Page 283: ...gth guides in the tray to the correct positions for the size of the paper loaded Are the width and length guides positioned correctly Go to step 2 Adjust the width and length guides Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step 3 Spe...

Page 284: ...ter control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Do the printer settings match the type and weight of the paper loaded in the tray Go to step 3 Specify the paper size and type from the tray settings to match the paper loaded in the tray Step 3 a Depending on your operating system specify the paper type and weight from Printing Preferences or fro...

Page 285: ... Repeating defects appear on prints Action Yes No Step 1 Measure the distance between the defects Check for a distance between the defects that equals 97 mm 3 82 in 47 mm 1 85 in 38 mm 1 5 in Is the distance betweendefects equal to one ofthe listed measurements Go to step 2 1 Check if the distance between the defects equal to 80 mm 3 15 in 2 Take note of the distance and then contact technical sup...

Page 286: ... Specify the paper type texture and weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dar...

Page 287: ...easethetoner darkness Note 8 is the factory default setting b Resend the print job Is the print still too light Go to step 2 The problem is solved Step 2 From the printer control panel set the paper type texture and weight in the Paper menu to match the paper loaded in the tray Is the tray set to the type texture and weight of the paper loaded Go to step 3 Change the paper type texture and weight ...

Page 288: ...Go to step 6 The problem is solved Step 6 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print ...

Page 289: ...g solid black pages Action Yes No Step 1 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Is the printer printing solid black pages Go ...

Page 290: ...ing system specify the tray or feeder from Printing Preferences or the Print dialog b Resend the print job Do streaked horizontal lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set thepaper type and weight inthe Paper menu to match the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Go to step...

Page 291: ...nes appear on prints ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Do streaked vertical lines appear on prints Go to step 2 The problem is solved Step 2 From the printer control panel set the paper texture type and weight in th...

Page 292: ...d then the cartridge b Resend the print job Do streaked vertical lines appear on prints Go to step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do streaked vertical lines appear on prints Contact technical support or your Dell printer dealer The problem is solved Horizontal voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure y...

Page 293: ...rints Contact technical support The problem is solved Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a correct fill pattern b Resend the print job Do vertical voids appear on prints Go to step 2 The problem is solved Step 2 a From the printer control panel set the paper type and weight in the Paper menu to match the paper ...

Page 294: ...step 5 The problem is solved Step 5 Replace the imaging unit and then resend the print job Do vertical voids appear on prints Contact technical support The problem is solved Toner specks appear on prints Action Yes No Replace the imaging unit and then resend the print job Do toner specks appear on prints Contact technical support The problem is solved Toner fog or background shading appears on pri...

Page 295: ...Specify the paper type and weight from the tray settings to match the paper loaded in the tray Step 2 Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper From the Paper menu on the printer control panel set the paper texture Contact technical support or your Dell printer dealer Uneven print density Action Yes No Replace the imaging unit and...

Page 296: ...nd then turn it back on Did Performing Self Test and Ready appear The problem is solved Contact technical support Scanner unit does not close Action Yes No Check if there are no obstructions between the scanner unit and the printer a Lift the scanner unit b Remove any obstruction that keeps the scanner unit open c Lower the scanner unit Did the scanner unit close properly The problem is solved Con...

Page 297: ...cument or photo loaded correctly Go to step 6 Place the document or photo facedown on the scanner glass in the upper left corner Step 6 Increase the scan resolution setting for a higher quality output Did the increased resolution produce a higher quality output The problem is solved Go to step 7 Step 7 Check the copy settings From the Copy screen check if the Content Type and Content Source settin...

Page 298: ...und removal setting c Resend the copy job Do pages show washed out or overexposed prints Contact technical support The problem is solved Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner Is the document or photo loaded correctly Go to step 2 Place the do...

Page 299: ...s poor print quality on page 304 Fax and e mail functions are not set up Notes Before you troubleshoot check if the fax cables are connected The indicator light is blinking red until you set up fax and e mail Action Yes No a From the home screen navigate to Settings General Settings Run initial setup Yes Submit b Turn off the printer and then turn it back on The Select your language screen appears...

Page 300: ...s on the display Is there an error or status message on the display Cleartheerrororstatus message Go to step 2 Step 2 Check if the power cord is plugged into the printer and a properly grounded electrical outlet Is the power cord plugged into the printer and a properly grounded electrical outlet Go to step 3 Connect the power cord to the printer and a properly grounded electrical outlet Step 3 Che...

Page 301: ...R interface port on an ISDN terminal adapter For more information and to request an R interface port contact your ISDN provider If you are using DSL then connect to a DSL filter or router that will support analog use For more information contact your DSL provider If you are using a PBX telephone service then make sure you are connectingtoananalogconnectiononthePBX Ifnoneexists then consider instal...

Page 302: ... step 10 Step 10 a Temporarily disable voice mail service For more information contact your telephone company Note If you want to use both voice mail and the printer then consider adding a second telephone line for the printer b Try sending or receiving a fax Can you send or receive a fax The problem is solved Go to step 11 Step 11 Scan the original document one page at a time a Dial the fax numbe...

Page 303: ...e the instruction sheet that came with the supply Can you receive faxes The problem is solved Contact technical support Can receive but not send faxes Action Yes No Step 1 Check if the printer is in Fax mode From the home screen touch Fax to put the printer in Fax mode and then send the fax Note The Multi Send application does not support the XPS output type To use XPS use the regular faxing metho...

Page 304: ...step 2 Step 2 Decrease the incoming fax transmission speed a Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the Web page correctly Print a network se...

Page 305: ... on the printer Step 2 Check if the printer cable is securely attached to the printer and the computer print server option or other network device Is the printer cable securely attached to the printer and the computer print server option or other network device Go to step 3 Connect the printer cable securely to the printer and the computer print server option or other network device Step 3 Check i...

Page 306: ...n job was not successful Action Yes No Step 1 Check the cable connections Make sure the Ethernet or USB cable is securely connected to the computer and the printer Are the cables securely connected Go to step 2 Connect the cables properly Step 2 Check if the file name is already in use Is the file name already in use Change the file name Go to step 3 Step 3 Check if the document or photo you want ...

Page 307: ...nner unit does not close Action Yes No Check if there are obstructions in the scanner unit a Lift the scanner unit b Remove any obstruction keeping the scanner unit open c Lower the scanner unit Did the scanner unit close correctly The problem is solved Contact technical support Scanning takes too long or freezes the computer Action Yes No Step 1 Check if other applications are interfering with th...

Page 308: ...y Go to step 5 Place the document or photo facedown on the scanner glass in the upper left corner Step 5 Send a print job and then check for print quality problems From the General Settings menu adjust the Eco Mode settings From the Copy menu adjust the toner darkness When the print becomes faded replace the toner cartridge Is the print quality satisfactory Go to step 6 See Print quality problems ...

Page 309: ... Ready appears on the printer display before scanning a job Does Ready appear before scanning the job Go to step 3 Go to step 2 Step 2 Turn off the printer then wait for about 10 seconds and then turn the printer back on Is there an error message on the printer display Clear the error message Go to step 3 Step 3 Check the cable connections between the printer and the print server to make sure they...

Page 310: ...ar in the log Go to step 2 Contact technical support Step 2 Resolve the error Is the application working now The problem is solved Contact technical support Embedded Web Server does not open Action Yes No Step 1 Make sure the printer IP address is correct View the printer IP address From the printer home screen From the TCP IP section in the Network Ports menu By printing a network setup page or m...

Page 311: ...abled Go to step 6 Contact your system support person Step 6 Access the Embedded Web Server again by typing the correct IP address in the address field Did the Embedded Web Server open The problem is solved Contact technical support Contacting technical support When you call technical support describe the problem you are experiencing the message on the printer display and the troubleshooting steps...

Page 312: ...tware Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific count...

Page 313: ...factures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices For information about the Dell warranty for your printer refer to the Product Information Guide Appendix 313 ...

Page 314: ... e mail 101 cannot open Embedded Web Server 310 Card Copy setting up 24 card stock loading multipurpose feeder 61 tips 71 Cartridge low 88 xy 249 Cartridge nearly low 88 xy 249 Cartridge very low x estimated pages remain 88 xy 249 Cartridge imaging unit mismatch 41 xy 249 Change paper source to custom string load orientation 250 Change paper source to custom type name load orientation 250 Change p...

Page 315: ...nlarging 90 inserting a header or footer 94 multiple pages on one sheet 92 on both sides of the paper duplexing 90 on letterhead 88 on transparencies 87 photos 87 placing separator sheets between copies 92 quick copy 86 reducing 90 selecting a tray 89 to a different size 88 using the ADF 86 using the scanner glass 87 copying different paper sizes 89 copying multiple pages on one sheet 92 copying o...

Page 316: ...t 101 e mail screen advanced options 103 options 101 103 E mail Settings menu 180 e mail shortcuts creating using the Embedded Web Server 98 e mail sending using a shortcut number 99 using the address book 100 e mailing adding message line 100 adding subject line 100 changing output file type 100 configuring e mail settings 97 creating shortcuts using the Embedded Web Server 98 creating shortcuts ...

Page 317: ...he home screen 22 holding faxes 123 home screen customizing 22 hiding icons 22 showing icons 22 home screen applications configuring 23 finding information 23 home screen buttons and icons description 17 HTML menu 203 I icons on the home screen hiding 22 showing 22 Image menu 204 imaging unit ordering 218 replacing 220 Imaging unit low 84 xy 253 Imaging unit nearly low 84 xy 253 Imaging unit very ...

Page 318: ...es 257 Memory full cannot send faxes 257 menu settings page printing 55 menus Active NIC 146 AppleTalk 151 Confidential Print 157 Configure MP 139 Copy Settings 169 Custom Names 144 Custom Scan Sizes 144 Custom Types 143 Default Source 135 Disk Wiping 157 Edit Security Setups 155 E mail Settings 180 Fax Mode Analog Fax Setup 172 Finishing 194 Flash Drive 188 FTP Settings 185 General Settings 160 H...

Page 319: ...eight menu 141 paper weights supported by printer 76 Parallel port x disabled 56 258 parts checking status 217 checking from printer control panel 217 checking using the Embedded Web Server 217 PCL Emul menu 200 PDF menu 199 Personal Identification Number method using 51 phone splitter 111 photos copying 87 placing separator sheets between copies 92 port settings configuring 52 PostScript menu 199...

Page 320: ... flatbed cover and load originals if restarting job 2yy xx 251 Close front door 251 Complex page some data may not have printed 39 251 Configuration change some held jobs were not restored 57 251 Defective flash detected 51 252 Disk full 62 252 Disk must be formatted for use in this device 252 Disk near full Securely clearing disk space 252 Error reading USB drive Remove USB 252 Error reading USB ...

Page 321: ...263 Unformatted flash detected 53 263 Unsupported disk 263 Unsupported option in slot x 55 263 Unsupported USB hub please remove 252 USB port x disabled 56 263 Weblink server not set up Contact system administrator 263 printer options troubleshooting internal option is not detected 266 Internal Solutions Port 268 memory card 268 tray problems 267 USB parallel interface card 268 printer problems so...

Page 322: ...nner disabled by admin 840 01 261 Scanner disabled Contact system administrator if problem persists 840 02 261 scanner glass cleaning 216 copying using 87 Scanner jam remove all originals from the scanner 2yy xx 261 Scanner jam remove jammed originals from the scanner 2yy xx 261 scanning from a flash drive 131 quick copy 86 to a computer 130 to a computer using the Embedded Web Server 129 to an FT...

Page 323: ...ring Utility ordering supplies 217 supplies ordering ADF separator roller 218 imaging unit 218 maintenance kit 218 toner cartridges 218 Supply needed to complete job 262 supply notifications configuring 228 supported flash drives 81 supported paper sizes 75 T TCP IP menu 149 the scanner does not respond 305 tips card stock 71 envelopes 70 labels paper 71 letterhead 70 transparencies 70 toner cartr...

Page 324: ... was not successful 306 scanner unit does not close 296 307 scanning takes too long or freezes the computer 307 U unacceptable paper 73 understanding the home screen buttons and icons 17 uneven print density 295 Unformatted flash detected 53 263 Universal Paper Size setting 56 Universal paper size setting 56 Universal Setup menu 144 unlinking trays 67 68 Unsupported option in slot x 55 263 Unsuppo...

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