Next steps
If the tests fail, see the Getting help section.
Troubleshooting a damaged appliance
Steps
1
Turn off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.
2
Remove the appliance cover.
3
Ensure that the following components are properly installed:
•
cooling shroud
•
expansion card risers (if installed)
•
expansion cards
•
power supply unit(s)
•
cooling fan assembly (if installed)
•
cooling fan(s)
•
processor(s) and heat sink(s)
•
memory modules
•
hard-drive carriers or cage
•
hard drive backplane
4
Ensure that all cables are properly connected.
5
Install the appliance cover.
6
Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
Next steps
If the problem persists, see the Getting help section.
Troubleshooting the appliance battery
Prerequisites
NOTE:
If the appliance is turned off for long periods of time (for weeks or months), the NVRAM may lose the appliance
configuration information. This situation is caused by a defective battery.
NOTE:
Some software may cause the appliance time to speed up or slow down. If the appliance seems to operate normally
except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery.
Steps
1
Re-enter the time and date in System Setup.
2
Turn off the appliance, and disconnect it from the electrical outlet for at least an hour.
3
Reconnect the appliance to the electrical outlet, and turn on the appliance.
4
Enter System Setup.
If the date and time displayed in System Setup are not correct, check the System Error Log (SEL) for appliance battery messages.
Next steps
If the problem persists, see the Getting help section.
Troubleshooting power supply units
The following sections provide information on troubleshooting power source and power supply units problems.
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Troubleshooting your appliance
