Using system diagnostics
If you experience a problem with your appliance, run the system diagnostics before contacting Dell for technical assistance. The purpose of
running system diagnostics is to test your appliance hardware without using additional equipment or risking data loss. If you are unable to
fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
NOTE:
Dell EMC has optimized your appliance and recommends that you do not change any of these settings.
Dell Embedded System Diagnostics
NOTE:
The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
•
Run tests automatically or in an interactive mode
•
Repeat tests
•
Display or save test results
•
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
•
View status messages that inform you if tests are completed successfully
•
View error messages that inform you of problems encountered during testing
NOTE:
Dell EMC has optimized your appliance and recommends that you do not change any of these settings.
Running the Embedded System Diagnostics from Boot
Manager
Prerequisites
Run the Embedded System Diagnostics (ePSA) if your appliance does not boot.
Steps
1
When the appliance is booting, press F11.
2
Use the up arrow and down arrow keys to select
System Utilities
>
Launch Diagnostics
.
The
ePSA Pre-boot System Assessment
window is displayed, listing all devices detected in the appliance. The diagnostics starts
executing the tests on all the detected devices.
Running the Embedded System Diagnostics from the Dell
Lifecycle Controller
1
As the appliance boots, press F11.
2
Select
Hardware Diagnostics
→
Run Hardware Diagnostics
.
The
ePSA Pre-boot System Assessment
window is displayed, listing all devices detected in the appliance. The diagnostics starts
executing the tests on all the detected devices.
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Using system diagnostics
