DEC Digital HiNote Ultra 2000 series, Service Quick Reference Manual

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Troubleshooting
4-11
HDD Failure
Problem Troubleshooting Procedure
When you try to access
the HDD, one of the
following conditions
occurs:
•
There is a
message
indicating that the
HDD doesn’t exist.
•
You can’t read
from the HDD.
•
You can’t write to
the HDD.
•
Check to make sure that the BIOS
settings are correct. Refer to
Chapter 2 for BIOS information.
•
Make sure that the HDD
connection is secure.
•
Install the HDD into another
HiNote VP 550, VP 575notebook
computer and test it.
•
If the HDD works in a test
notebook computer, the HDD
controller on the motherboard is
probably bad. Test the
motherboard.
FDD Failure
Problem Troubleshooting Procedure
The notebook computer’s
power is on. The HDD is
functioning correctly. When
you try to access the FDD,
one of the following
conditions occurs:
•
You can’t read from the
FDD.
•
You can’t write to the
FDD.
•
You can’t hear the
FDD motor spinning,
and the LED indicator
light isn’t on.
•
Make sure the CD-ROM/FDD
module is properly seated.
•
Switch to a different floppy disk and
try again. Make sure that the
floppy isn’t write protected.
•
Clean the FDD’s heads.
•
Change the CD-ROM/FDD module
and test again.
•
If the FDD is OK, than there is
probably an I/O chipset failure.
Replace the main board
.