DEC Digital HiNote Ultra 2000 series, Service Quick Reference Manual

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FRU Replacement
5-20
Prior to Disassembly
1. A paper label is supplied on the bottom of your
replacement “Shell.” Edit the label by adding the
appropriate information from the customer’s system.
This information is necessary for warranty, service and
tracking purposes.
This notebook was exchanged by Digital Multivendor
Customer Service Personnel as part of an hardware
service call.
Orginal
Serial No.:
Orginal
Model No.:
Call Log #: Date:
37-xxxxx-xx
2U72301204
FR-PD4WI-AA
C709220176 9/24/97
Record the customer’s,
• Original Serial number
• Original Model number
• Call log number
• Service date
Figure 5-12. Enter Customer Data on the Shell Label
2. Attach a field failure tag to the failed “Shell” identifying
the failure mode and return it complete, for repair using
normal procedures.