DEC Digital HiNote Ultra 2000 series Service Quick Reference Manual Download | Manualshive

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4-1

Troubleshooting

4

Introduction

This chapter provides a systematic method of isolating problems
with the DIGITAL HiNote Ultra 2000 series of notebook
computers. It is assumed that you have a basic understanding of
DOS-based computer systems as well as a knowledge of
standard troubleshooting procedures. This manual is written
under the assumption that the problems are indeed related to the
notebook computer itself. The improper usage of the system and
application software problems are excluded in this chapter.

The system BIOS power on self-tests (POST) are integral to the
system and detect certain errors with the system board. They
use a series of beep codes to identify certain system board
problems.

The troubleshooting procedures when followed step by step, can
help isolate system problems.

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Summary of Contents for Digital HiNote Ultra 2000 series

Page 1: ...DIGITAL HiNote Ultra 2000 Series Service Quick Reference Guide Part Number ER PF1WW SR A01 Digital Equipment Corporation ...

Page 2: ...or its affiliated companies Restricted Rights Use duplication or disclosure by the U S Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 DIGITAL HiNote Ultra 2000 Series Service Quick Reference Guide Copyright Digital Equipment Corporation All Rights Reserved DEC DIGITAL ThinWire and the DIGI...

Page 3: ...wever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation b...

Page 4: ...Controls and Indicators 1 10 Related Information 1 23 2 System Restoration Introduction 2 1 Reinstalling and Installing Drivers 2 2 Creating a Bootable Floppy 2 3 Using the Boot Floppy 2 3 Re installing the Operating System 2 5 System Installation 2 6 Complete System Restoration 2 7 Using the DIGITAL HiNote System CD 2 9 System Installation 2 13 Complete System Restoration 2 15 ...

Page 5: ...6 Default Options 3 17 Exit Options 3 17 Restoring the Flash BIOS 3 18 4 Troubleshooting Introduction 4 1 Troubleshooting Tips 4 2 External Audio Failure 4 15 Check Points and Error Messages 4 15 Beep Codes 4 17 Warning Messages 4 23 5 FRU Replacement Introduction 5 1 Required Tools 5 1 Field Replaceable Units 5 2 Removing the Battery 5 5 Removing the CD FDD Module 5 6 Removing the Keyboard 5 7 Re...

Page 6: ...ystem Specifications A 1 Hardware Specifications A 2 Physical Specifications A 3 Environmental Specifications A 4 B Device Mapping Memory Map B 1 DMA Channel Assignments B 2 Notebook Computer Interrupt Levels B 3 I O Address Map B 4 ...

Page 7: ...Contents iv ...

Page 8: ...id warranty CAUTION Digital recommends that only A certified engineers attempt to repair this equipment All troubleshooting and repair procedures are detailed to support subassembly module level exchange Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or make modifications to any printed circuit board Improper repair...

Page 9: ...Preface vi ...

Page 10: ...stem overview and describes the controls indicators and hot keys System Overview The HiNote Ultra 2000 series are high performance portable computers designed for the mobile professional Figure 1 1 shows a functional block diagram of the notebook computer The following sections provide an overview of the different functions ...

Page 11: ...e PicoPower Vesuvius chip set is used to implement the core functions of the system The V1 and V2 chips provide the core system functions The V2 chip provides the PCI bus interface and the interface between the V1 chip and memory The V3 chip provides the PCI to ISA bridge interface CACHE RAM Selected Models VGA NM2093 VGA NM2093 AUDIO ESS 1878 Figure 1 1 Functional Block Diagram ...

Page 12: ...4 MB EDO SO DIMM modules There are two slots for additional memory Either slot can be populated first BIOS The system has an Intel 28F002BX T 2 MB Boot block Flash ROM for system BIOS Phoenix BIOS 4 04 The BIOS provides support for the following Suspend to RAM Full APM 1 2 supported Password protection System and Docking options Auto configured with docking options Windows 95 ready with PnP Variou...

Page 13: ... PCI bridge Cardbus Controller Cardbus support is provided by the TI1131 controller This chip provides the following functions Support for Zoomed Video Support for two PC Card Cardbus slots with hot removal insertion Burst transfers to maximize data throughput on the PCI Cardbus bus Support for serialized ISA IRQs Support for 16 bit distributed DMA Support for Ring Indicate ...

Page 14: ...r Zoomed Video DDC 2B support for external monitors Advanced power management features minimize power consumption during Normal operation Standby mode Panel off PCI IDE Controller IDE support is provided by the CMD 643 PCI IDE controller This chip provides the following functions PCI bus Master device Supports up to mode 5 timing Supports DMA capable drives Supports two IDE controllers only one us...

Page 15: ...operation using two DMA channels I2 S interface to internal stereo D A for external Zoomed Video port Complete general interrupt mapping including the sharing of all interrupts Support for 16 bit Stereo FM Synthesizer MPU 401 and MIDI Self timed joystick port Hot docking 6 pin interface to expansion audio mixer ES978 BIOS The system BIOS is implemented using the Intel 28F002BX T 2 MB Boot block Fl...

Page 16: ...e password protection System power plane control and power sequencing Battery management interface for charging and the Smart battery information Status LCD and device monitoring interface Active thermal interface for CPU thermal management Internal keyboard scanning Super I O I O support is provided by the National Semiconductor PC87338 chip This chip supports the following functions Floppy disk ...

Page 17: ...g features and functions PCMCIA 2 1 and JEIDA 4 1 compliant Automatic low power mode improved power consumption Direct connection to the ISA bus and PCMCIA socket Five programmable memory windows and two I O windows DMA support Docking Options The DIGITAL HiNote Ultra 2000 notebook computer supports docking options Active docking options are required to have a NILE PCI PCI bridge DIGITAL HiNote Ul...

Page 18: ...mposite video using RCA jack S Video USB controller and USB port Expansion audio mixer support ES978 DIGITAL HiNote Ultra Enhanced Port Replicator The DIGITAL HiNote Ultra Enhanced Port Replicator has the following features Battery charger Parallel port Serial port VGA CRT port Two PS 2 connections for keyboard and mouse USB port pass through from DIGITAL HiNote Ultra Multimedia Dock ...

Page 19: ...een Power LED lower lights when the notebook is On The amber Battery Charging LED upper lights when the battery is charging Lid Release One of two lid releases Push in both releases at the same time to open the LCD panel Speaker Right stereo speaker used to hear sound files and system sounds CD ROM Diskette Drive Bay Supports a CD ROM drive or a Diskette Drive module Microphone In Input connection...

Page 20: ...ds to turn the notebook Off Internal Microphone Used to record voice music and sound files Status Display Provides system operating status Contrast Control ASTN only Controls the contrast of the LCD display Reset button Resets the notebook computer All unsaved data will be lost Refer to Figure 6 3 for instructions on how to lift the keyboard to gain access to the reset button 11 ...

Page 21: ...Overview 1 12 DEC01156 Figure 1 2 Front and Right Side View 12 1 Display ...

Page 22: ...rom the top slot the bottom button releases a PC Card from the bottom slot PC Card Slots Support two Type I or II cards or one Type III card Zoomed Video cards are supported in the lower slot only Keyboard Releases These latches release the keyboard to allow access to the removable hard drive and the system Reset button Removable Hard Drive Located under the keyboard the hard drive is easily remov...

Page 23: ...Overview 1 14 DEC01154 Figure 1 3 Front and Left Side View 12 1 TFT Display ...

Page 24: ...ctionality on selected models only Serial Port A serial device connects to this port Parallel Port A parallel device such as a printer connects to this port Video Port An external monitor connects to this port I O Connector Cover and Keyboard Support Covers I O connectors Can be flipped down to support the keyboard at a comfortable typing angle Fast IR Port Fast IR interface allows wireless data t...

Page 25: ...Overview 1 16 DEC01151 Figure 1 4 Back View ...

Page 26: ... your notebook computer CD ROM Diskette Drive Module Release Releases either a diskette or CD ROM Drive module from the Diskette CD ROM Drive Bay Memory Door Provides access to notebook computer s memory Docking Connector Door Provides access to the docking connector when using the DIGITAL HiNote Ultra Multimedia Dock or the DIGITAL HiNote Ultra Enhanced Port Replicator ...

Page 27: ...Overview 1 18 DEC01152 Figure 1 5 Bottom View ...

Page 28: ... Resume button to resume normal operation from the Suspend mode Off To completely shut off your notebook press and hold fn suspend resume button until a system beep sounds indicating that the system has been successfully turned off Suspend Lid Switch In its factory default mode closing the LCD lid will also enter the notebook into Suspend mode Refer to Chapter 3 in the section labeled Power Menu f...

Page 29: ...ctivity resumes normal operation Hard Drive CD ROM Activity The hard drive or CD ROM is being accessed The Caps Lock function is enabled NUM Lock The NUM Lock function is enabled Monitor Scroll Lock The external monitor port is enabled and or the Scroll Lock function is enabled External Monitor port enabled Scroll Lock function enabled External monitor and Scroll Lock enabled Embedded Numeric Key ...

Page 30: ...ets the computer s operating mode to maximize performance Two beeps are emitted when the computer switches to this operating mode If you Suspend Resume or Reboot the system the system returns to the settings contained in the system BIOS Used during Power Up Self Test POST to enter the System setup program Enables and disables the computers external display port and the LCD display There are three ...

Page 31: ...key to control the embedded key pad Toggles NUM Lock On and Off The state of NUM Lock is shown in the LCD Status Display This hot key is used in conjunction with the F8 hot key to control the embedded key pad Toggles Scroll Lock On and Off The state of Scroll Lock is shown in the LCD Status Display Depress repeatedly to increase the audio volume Depress repeatedly to decrease the audio volume Depr...

Page 32: ...000 Series Quick Reference Card English French Italian German Spanish Japanese Simple Chinese ER PF1WW BA ER PF1WW BP ER PF1WW BI ER PF1WW BG ER PF1WW BS ER PF1WW BJ ER PF1WW B2 Quick Setup Guide English French Italian German Spanish Japanese ER PF1WW IM English Dutch Danish Swedish Norwegian Finnish ER PF1WW IX English Simple Chinese ER PF1WF I2 AC Adapter Bulletin English French Italian German S...

Page 33: ...Overview 1 24 World Wide Web Information such as drivers BIOS updates and on line documentation is available from DIGITAL s World Wide Web Site The URL for the site is HTTP WWW WINDOWS DIGITAL COM ...

Page 34: ...tra 2000 series notebook computer It provides instructions on how to create a bootable floppy for the system and how to restore the system using the bootable floppy or the DIGITAL HiNote System CD CAUTION Do not compress the boot drive using compression utilities It will cause the notebook computer s Save to File feature to not function properly ...

Page 35: ...lso want to install the EPM Enhanced Power Management driver located in the Driver WinNT directory Please refer to Chapter 5 of the User s Guide in the section labeled Installing PC Cards in WinNT 4 0 for information on EPM features These drivers are located on the DIGITAL HiNote System CD To install any of these drivers please refer to the following instructions 1 Boot to Windows 2 Insert the DIG...

Page 36: ...n screen instructions The utility Sysboot exe will format the floppy make the floppy bootable and copy appropriate system files to the floppy Before creating the boot floppy ensure that the floppy is NOT write protected Any previous data on the diskette will be erased 6 After the bootable floppy has been created ensure that it is write protected Paste a label onto the diskette and label it HiNote ...

Page 37: ...System Restoration 2 4 FDISK format and PHDISKF are located on both the DIGITAL HiNote System CD and the bootable floppy which can be created from the DIGITAL HiNote System CD ...

Page 38: ...icrosoft Operating System CD into the CD ROM drive 3 From the bootable floppy Main Menu choose Option 3 Re install 4 Follow Microsoft s on screen instructions 5 Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD Run CDInstall Click on the Next buttons until the Main Install screen appears 6 Click on Enhancements and Updates and then click on Next Follow the on screen ...

Page 39: ... drive C and then create a 86016 KB Save to file bin This file is created by the PHDISKF Utility and enables the use of the notebook s Save to Disk feature 3 Insert the Microsoft Operating System CD into the CD ROM drive 4 Choose Option 5 Install OS from the bootable floppy Main Menu This will run Microsoft s OEMSETUP program from the Microsoft Operating System CD OEMSETUP runs SCANDISK and then i...

Page 40: ...pleting the installation of Windows NT locate the directory on the Microsoft O S CD labeled I386 Copy this directory to the drive where the operating system is located most likely drive C The files in this directory are needed when installing certain drivers such as network drivers Complete System Restoration To perform a complete system restoration on a new hard drive or to remove all files and r...

Page 41: ...e utility is NOT designed to run with hard drives 2 1 GB or larger It will cause unexpected results Use the FDISK Option provided on the boot media 3 Choose Option 4 This Option will Format the disk and then create a 86016 KB Save to file bin This file was created by the PHDISKF Utility and enables you to use the notebook s Save to Disk feature 4 Insert the Microsoft Operating System CD into the C...

Page 42: ...System Restoration 2 9 7 Click on Enhancements and Updates and then click on Next Follow the on screen instructions These enhancements update the Microsoft Operating system ...

Page 43: ...ory on the Microsoft O S CD labeled I386 Copy this directory to the drive where the operating system is located most likely drive C The files in this directory are needed when installing certain drivers such as network drivers Using the DIGITAL HiNote System CD This section describes the steps used to install a Microsoft Operating system and drivers onto a new hard drive or on an existing drive wh...

Page 44: ...e a DOS partition or logical DOS drive To choose this option type the number 1 and press Enter 4 Choose 1 again to create a primary DOS partition by typing 1 and pressing Enter 5 If you wish to make the whole hard drive one large partition press Enter to accept the default Yes Continue to press the esc key until you have exited FDISK and are at the DOS prompt Restart the system by pressing Ctrl Al...

Page 45: ...System Restoration 2 12 7 Type 500 and press Enter FDISK displays the partition information Press the esc key to continue ...

Page 46: ... you the available hard disk space On our 1 44 GB drive the space remaining is 878 MB 11 If you wish to assign the remaining space as the Extended DOS partition press Enter If you wish to customize the capacity type in the amount in MB or percentage of the available space for ex 50 and press Enter We will assign the remaining drive space 878 MB to and Extended DOS partition 12 After pressing Enter...

Page 47: ...System Restoration 2 14 14 Press Enter to assign the remaining capacity to drive E All Extended DOS partitions have been assigned to logical drives ...

Page 48: ...example at the DOS prompt type Format D U and press Enter There must be a space between the word format and D 18 Continue until all partitions have been formatted At the completion of Format Disk you will be returned to the DOS prompt Refer to the following section on how to run the PHDISKF Utility PHDISKF Utility You will need to create a DOS File segment on the hard drive in order to take advant...

Page 49: ...System Restoration 2 16 ...

Page 50: ...B is for overhead Before you can load the Microsoft Operating System onto the hard drive you must first load the CD ROM driver from the DIGITAL HiNote System CD to the hard drive It is located in the Driver directory System Installation If you want to remove all files from the hard drive and re install Windows Operating System but NOT remove the hard drive partitions please perform the following 1...

Page 51: ...winnt and the b D winnt Use this command if you want to create an Emergency Backup Repair Disk as a part of the installation 8 Press Enter and follow the instructions that appear on the screen to complete the installation 9 Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD Run CDInstall Click on the Next buttons until the Main Install screen appears 10 Click on Enhan...

Page 52: ...System Restoration 2 19 12 Create a directory on the hard drive for the operating system installation files ...

Page 53: ...s network drivers Complete System Restoration If you have purchased a new hard drive or you want to remove all files and re partition the hard drive and then install a Microsoft Operating System please perform the following 1 Insert the DIGITAL HiNote System CD into the CD ROM drive and power on the system 2 Run FDISK format the hard drive and then run PHDISKF These instructions are covered in det...

Page 54: ... of the installation 8 Remove the Microsoft Operating System CD and insert the DIGITAL HiNote System CD Run CDInstall Click on the Next buttons until the Main Install screen appears 9 Click on Enhancements and Updates and then click on Next Follow the on screen instructions These enhancements update the Microsoft Operating system 10 After re installing the Operating System you should re install al...

Page 55: ...opy the Win95 directory from the Microsoft CD onto the hard drive s C Windows Options Cabs directory Windows NT After completing the installation of Windows NT locate the directory on the Microsoft O S CD labeled I386 Copy this directory to the drive where the operating system is located most likely drive C The files in this directory are needed when installing certain drivers such as network driv...

Page 56: ...d allows you to set system parameters The parameters are stored in non volatile battery backed up CMOS RAM which saves information even when power is turned off When power is restored the system is configured with the values found in CMOS NOTE The CMOS battery receives a charge when the system is operated on AC power If the system is off for more than one year the CMOS battery will drain and the R...

Page 57: ...ation there are several keyboard keys assigned to help you select menus and sub menus options and to change option values Key Function Cursor keys move the cursor to the right and left Cursor keys move the cursor up and down Tab Moves the cursor between menu items Esc Closes the current menu Enter Accepts the current selection Space bar Selects the current option or enables check mark or disables ...

Page 58: ...e Maximum Performance Advanced Lid Switch Suspend Beep System Date Time CD ROM Boot Floppy Boot Quick Boot NUM Lock Device Serial Port Infrared Port Parallel Port Parallel Port Mode Audio Joystick Security Set User Password Set Supervisor Password Modify Password Mode Dock Security Defaults Save User Default Settings Load User Default Settings Load Factory Default Settings Exit Save Quit About ...

Page 59: ... Settings Comments Disabled Disables power management options supported by the system Power management options are still available Maximum Battery Life Maximizes the time between battery charges Maximum Performance Maximize performance while retaining some power savings for extending battery life Advanced Use to set your own power saving options Use this option only if youunderstandthe effects var...

Page 60: ...elected the computer enters Suspend Mode when the lid is closed and Resumes operation when the lid is opened With Desktop is selected the external video port is enabled when the lid is closed Suspend Beep Disabled No Check Mark Allows you to enable or disable the suspend beep option When enabled the notebook emits two quick beeps before entering Suspend mode Factory default setting ...

Page 61: ...move between AC and Batterytimer entries Standby Timer Disabled Selected times Specify how long the system must be inactive before Standby mode is entered Press Tab to move between AC and Batterytimer entries Note The selected period for inactivity is measured from the last monitored system activity a keystroke mouse movement or hard disk activity resets the timer Suspend Timer Disabled Selected t...

Page 62: ... Diskette Drive is the second device in the boot sequence if CD ROM Boot is enabled If CD ROM Boot is disabled the Diskette Drive is the first device in the boot sequence Quick Boot Enabled Disabled No Check Mark Enables or disables a faster boot sequence When enabled certain diagnostic tests are skipped to speed up system boot NUM Lock Enabled Disabled No Check Mark Turns the embedded numeric key...

Page 63: ... port InfraRed Port Disabled Auto Manual Disables the onboard Infrared Port Enables and automatically configures the port Enables and allows you to manually configure the I O address and Interrupt Request IRQ line for the port Parallel Port Disabled Auto Manual Enables or disables the onboard Parallel Port Enables and automatically configures the port Enables and allows you to manually configure t...

Page 64: ...e onboard audio Enables and allows you to manually configure the I O addresses Interrupt Request IRQ line and DMA channel for onboard audio Joystick Disabled Auto Manual Enables or disables the Joystick Port on Multimedia Dock Enables and automatically configures the port Enables and allows you to manually configure the port Factory default setting NOTE It is recommended that you use Auto configur...

Page 65: ...rity and Modify Password Mode options select operations that will require a password Be sure to write the password down and store it in a safe place Set Supervisor Password Enter a password of up to eight alphanumeric characters Set a Supervisor Password required to enter System Setup This password can also be used in place of the User Password Be sure to write the password down and store it in a ...

Page 66: ...ots or resumes operation from Suspend mode Dock Security Enabled Requires a User password to be set Disabled Enable password protection for the undocking mechanism on docked options When enabled and a User Password is set the option cannot be undocked unless the system is powered on and the User or Supervisor Password is supplied If the system is not powered on the option cannot be undocked when D...

Page 67: ...removal of a docked option Supervisor Password Used to prevent unauthorized access to your notebook computer s System Setup Dock Security Utilizes the User or Supervisor password to allow a docked device to be undocked Requires a User password be set CAUTION It is important that you remember your User and Supervisor Password after you have set one on your notebook computer If you forget the passwo...

Page 68: ...ht the Security Setup menu and press Enter 5 Highlight the Set User Password field and press Enter 6 Type in up to an eight character User password and press Enter 7 To confirm type in your User password a second time and press Enter NOTE If a password already exists you will be prompted to enter the old password before a new one can be set 8 Select the Exit menu and choose Save to save your new s...

Page 69: ...the Notice dialog box appears notifying you that changes have been saved press Enter 5 Select the Exit menu and choose Save to save your new settings and exit System Setup Supervisor Password Your notebook computer has a Supervisor password option that you can set to prevent unauthorized access to the System Setup If you set a Supervisor password you need to enter it each time you want to access t...

Page 70: ...he Security Setup menu and press Enter 5 Highlight the Set Supervisor Password field and press Enter 6 Type in up to an eight character Supervisor password and press Enter To confirm type in your Supervisor password a second time and press Enter NOTE If a password already exists you will be prompted to enter the old password before a new one can be set 7 Select the Exit menu and choose Save to sav...

Page 71: ...ialog box appears notifying you that changes have been saved press Enter 5 Select the Exit menu and choose Save to save your new settings and exit System Setup Dock Security Setting a User password and enabling Dock Security password protects the undocking of options from the system When a request is made to undock an option such as the DIGITAL HiNote Ultra Multimedia Dock you will be prompted for...

Page 72: ...oad User Default Settings Loads all values stored under User Defaults as the new system values Load Factory Default Settings Loads all values to their Factory Default Settings Exit Options Option Settings Comments Save Saves all Setup values and exit Setup Quit Ignores all changes to Setup values and exits Setup About Supplies some BIOS and system version information ...

Page 73: ...ross resistor R744 This resistor is located in the expansion memory compartment on the bottom of the unit To locate the resistor a Place the unit in front of you with the bottom up and the battery closest to you b Remove the cover on the memory compartment c The resistor is located in the lower left corner of the memory compartment 4 Place the Crisis Recovery disk in the drive 5 Turn On the system...

Page 74: ...ocedures This manual is written under the assumption that the problems are indeed related to the notebook computer itself The improper usage of the system and application software problems are excluded in this chapter The system BIOS power on self tests POST are integral to the system and detect certain errors with the system board They use a series of beep codes to identify certain system board p...

Page 75: ...e on when connected to a working AC source If you are using a power strip or surge protector ensure that these devices are turned on Often problems are caused by improperly connected cables If you are using peripherals such as the mouse or keyboard make sure they are properly connected to their respective ports Ensure that none of the connectors pins are bent or broken Check all cables connected t...

Page 76: ... malfunctioning FDD s computer to be sure that another component such as the FDD controller is not bad as well As with assembly and disassembly make sure you have adequate lighting the right tools and a stable clean working environment The examples that follow provide useful tips and information that will help isolate and solve some of the more common problems that may be encountered System Start ...

Page 77: ...ss the Suspend Resume button The battery connection is loose Remove and reinstall the battery The battery power is depleted Plug in the AC adapter or replace the battery The battery needs to be reformed Reform the battery The system could be experiencing a hang Press the reset button Figure 1 3 If you are operating the notebook computer using the AC adapter Check that the AC adapter is plugged int...

Page 78: ...e computer is lit and the LED on the AC adapter is lit If not lit then the AC adapter is bad Replace the AC adapter and test the notebook computer again Press the Suspend Resume button Press the system s Reset Button located on the back of the unit between the serial and parallel port connectors If the above items are functioning then the notebook computer s internal power circuit is probably dama...

Page 79: ...ated on the back on the unit Figure 1 3 Check the DRAM connections to be sure that they are secure Check the LCD connections Check the system board power circuit Post Failure Problem Troubleshooting Procedure You turn on the computer and the following happens There is power to the system The HDD seems to be spinning The screen is operational and error codes and messages are displayed A POST failur...

Page 80: ...anel display vertical or horizontal lines The backlight comes on but there is no display There is a display but you have garbled characters on the screen Make sure that the LCD cable is securely connected to the Motherboard Make sure that the LCD cables are securely connected to the inverter If the cables are securely connected and the LCD still doesn t work replace the LCD panel and test the syst...

Page 81: ...he CRT output is enabled Make sure that the CRT s power is on anf the power cables are securely connected Make sure that the CRT to notebook computer cable connection is secure Check the CRT port on the notebook computer to make sure the connection is secure and that there are no damaged pins or connectors Make sure the settings in the operating system s Control Panel Display application are suppo...

Page 82: ...played on the screen One stroke of a key produces too many characters on the screen If incorrect characters are displayed check the COUNTRY SYS settings in the operating system to see if an incorrect language is being used by the system Make sure that the keyboard cable is securely connected into the keyboard connector Check the keyboard circuit Replace the keyboard and check again Replace the key...

Page 83: ...se cursor on the screen doesn t move in conjunction with the external mouse Make sure that the external mouse or keyboard s connection to the notebook computer s PS 2 mini DIN connector is secure Make sure the mouse trackball and postion sensors are clean and free of dust Replace the external mouse or keyboard and try again If the system still doesn t work test the mini DIN keyboard circuit If inc...

Page 84: ...ok computer the HDD controller on the motherboard is probably bad Test the motherboard FDD Failure Problem Troubleshooting Procedure The notebook computer s power is on The HDD is functioning correctly When you try to access the FDD one of the following conditions occurs You can t read from the FDD You can t write to the FDD You can t hear the FDD motor spinning and the LED indicator light isn t o...

Page 85: ...ain If the CD ROM is OK than there is probably an I O chipset failure Replace the main board Battery Failure Problem Troubleshooting Procedure The notebook computer s AC power works When trying to use battery power the notebook computer doesn t operate However when the AC Adapter is connected the battery charge indicator flashes Make sure that the battery contacts are in good condition Make sure t...

Page 86: ...fer to Chapter 2 Check the Toucpad settings in the operating system s Control Panel Make sure the UMI cable connection to the Daughtercard is properly seated This connector is located under the Keyboard Deck behind the Touchpad Note If both the Touchpad and modem do not work this cable is most likely not connected Make sure the Touchpad cable is properly seated ...

Page 87: ...re properly seated Make sure the modem software is properly configured Verify that the modem port is enabled This is done using the System icon in the Control Panel of the operating system Make sure the UMI cable is properly connected to the Daughtercard This connector is located under the Keyboard Deck behind the Touchpad Note If both the Touchpad and modem do not work this cable is most likely n...

Page 88: ... the beginning of each POST routine the BIOS outputs the test point error code to I O address 80h Use this code during troubleshooting to establish at what point the system failed and what routine was being performed If the BIOS detects a terminal error condition it halts POST after Issuing a terminal error beep code and Attempting to display the error code on upper left corner of the screen and o...

Page 89: ...ccurred The following is a list of the beep code sequences and the error condition Beep Code Sequence Error Condition s s s s No RAM detected s s s l RAM test failed s s l s BIOS is not shadowed s l s s BIOS Checksum bad l s l s No CR code or CR is bad s s s s s s s s l l l l l l l l Crisis Recovery required s short beep l long beep ...

Page 90: ... initial POST values 09 Set in POST flag 0A Initialize CPU registers 0C Initialize cache to initial POST values 0E Initialize I O 0F Initialize the local bus IDE 10 Initialize Power Management 11 Load alternate registers with initial POST values 12 Jump to UserPatch0 14 Initialize keyboard controller 16 2 2 3 BIOS ROM checksum 18 8254 timer initialization 1A 8237 DMA controller initialization 1C R...

Page 91: ... Initialize alternate chipset registers 37 Reinitialize the chipset 38 Shadow system BIOS ROM 39 Reinitialize the cache 3A Autosize cache 3C Configure advanced chipset registers 3D Load alternate registers with CMOS values 40 Set Initial CPU speed 42 Initialize interrupt vectors 44 Initialize BIOS interrupts 46 2 1 2 3 Check ROM copyright notice 47 Initialize manager for PCI Option ROMs 48 Check v...

Page 92: ...eyboard 58 2 2 3 1 Test for unexpected interrupts 5A Display prompt Press F2 to enter SETUP 5C Test RAM between 512 and 640k 60 Test extended memory 62 Test extended memory address lines 64 Jump to UserPatch1 66 Configure advanced cache registers 68 Enable external and CPU caches 6A Display external cache size 6C Display shadow message 6E Display non disposable segments 70 Display error messages 7...

Page 93: ... Re initialize onboard I O ports 88 Initialize BIOS Data Area 8A Initialize Extended BIOS Data Area 8C Initialize floppy controller 90 Initialize hard disk controller 91 Initialize local bus hard disk controller 92 Jump to UserPatch2 94 Disable A20 address line 96 Clear huge ES segment register 98 Search for option ROMs 9A Shadow option ROMs 9C Set up Power Management 9E Enable hardware interrupts...

Page 94: ...ST done prepare to boot operating system B4 One beep B6 Check password optional B8 Clear global descriptor table BC Clear parity checkers BE Clear screen optional BF Check virus and backup reminders C0 Try to boot with INT 19 DO Interrupt handler error D2 Unknown interrupt error D4 Pending interrupt error D6 Initialize option ROM error D8 Shutdown error continued ...

Page 95: ...ize all vectors EC Boot the Flash program ED Initialize the boot device EE Boot code was read OK If the BIOS detects error 2C 2E or 30 base 64K RAM error it displays an additional word of information reflecting the bit or address line that failed For example if 2C 0002 is displayed address line 1 represented by bit one has failed If 2E 1020 is displayed then data bits 12 and 5 have failed in the u...

Page 96: ...ctly Entering SETUP Starting Setup program Extended RAM Failed at offset nnnn Extended memory not working or not configured properly nnnn Extended RAM Passed nnnn is the amount of RAM in kilobytes successfully tested Failing Bits nnnn The hex number nnnn is a map of the bits at the RAM address in System Extended or Shadow memory which failed the memory test Each 1 one in the map indicates a failed...

Page 97: ...ied in Setup Operating system not found Operating system cannot be located on either drive A or drive C Enter Setup and see if fixed disk and drive A are properly identified Parity Check 1 nnnn Parity error found in the system bus BIOS attempts to locate the address but failed and display it on the screen Parity Check 2 nnnn Parity error found in the I O bus BIOS attempts to locate the address but...

Page 98: ...4k block at which the error was detected nnnn Shadow RAM Passed Where nnnn is the amount of shadow RAM in kilobytes successfully tested System battery is dead Replace and run SETUP The CMOS clock battery indicator shows the battery is dead Replace the battery and run Setup to reconfigure the system System BIOS shadowed System BIOS copied to shadow RAM System cache error Cache disable RAM cache fai...

Page 99: ...s the amount of system RAM in kilobytes successfully tested System timer error The timer test failed Requires repair of system board UMB upper limit segment address nnnn Displays the address of the upper limit of Upper Memory Blocks indicating released segments of the BIOS which may be reclaimed by a virtual memory manager Video BIOS shadowed Video BIOS successfully copied to shadow RAM ...

Page 100: ...erse of the removal procedures SHOCK OR STATIC SENSITIVE Static electricity collects on non conductors such as paper cloth or plastic A static discharge can be damaging even though you often cannot see or feel it To prevent damage to circuit boards and or components Before touching any circuit board or component touch the metal frame of your workstation to discharge any static electricity Keep cir...

Page 101: ...FRU Replacement 5 2 Required Tools You will need the following tools to remove and replace the HiNote Ultra 2000 series FRUs 0 and 1 Phillips Head Screwdrivers 3 16 inch and 7 32 inch Nut Drivers ...

Page 102: ...2B50001A Assy Floppy Disk Drive 4 N A 30 48322 01 6735B00007A Assy CD ROM 11x Toshiba XM 1502B N A 30 49019 01 TBD Assy CD ROM 20x Toshiba XM 1602B 5 N A 30 48372 01 3823B32202A Keyboard US American Ultra 2000 6 FR PCPMF AA 30 48536 01 TBD Memory Module 8MB SO DIMM 144 Pin EDO 3 3v FR PCPMF AB 30 48537 01 TBD Memory Module 16MB SO DIMM 144 Pin EDO 3 3v FR PCPMF AC 30 48538 01 TBD Memory Module 32M...

Page 103: ...29 33870 01 TBD 14 1 XGA TFT Replacement On Site Shell N A 74 52295 01 3580BM3005A Memory Door N A 30 48352 01 5006BM3006A Cover Hinge R N A 30 48353 01 5006BM3005A Cover Hinge L FR PCPEF AC 30 48885 01 TBD Ultra Enhanced Port Replicator N FR PCPDF BW 30 48571 02 TBD AC Adapter without Power Cord Ultra 2000 FR PCPJF W1 30 48572 01 TBD DIGITAL HiNote Ultra Multimedia Dock N A 17 04105 01 N A Power ...

Page 104: ...FRU Replacement 5 5 2 3 or 4 1 5 8 7 DEC01439 6 Figure 5 1 DIGITAL HiNote Ultra 2000 Series ...

Page 105: ...k 1 Close any open applications and shutdown the operating system 2 Power Off the computer by pressing fn the Standby Resume button 3 Press down on the battery in front of the latch and slide the latch in the direction shown 4 Remove the battery by lifting it up and away from the system unit Figure 5 2 Figure 5 2 Removing the Battery ...

Page 106: ...ule To remove the 12x CD FDD Combination module or supplementary battery 1 Press in on the CD ROM FDD module and slide the latch in the direction shown in Figure 5 3 2 Slide the module out of the system unit Figure 5 3 Removing the CD FDD Module ...

Page 107: ...lay Figure 5 4 2 Carefully lift the keyboard up and rotate it toward the LCD display Figure CAUTION Be careful not to damage the flat cables that connect the keyboard to the notebook computer Figure 5 5 3 Release the keyboard cables from the connectors and slide the cables out of the connectors Figure 5 4 Figure 5 4 Releasing the Keyboard ...

Page 108: ...FRU Replacement 5 9 Figure 5 5 Removing the Keyboard ...

Page 109: ...n Figure 5 6 3 Pull up on the attached ribbon loop to disconnect the drive and remove the drive from the system Figure 5 7 NOTE If the HDD assembly is installed upside down the screws on the assembly may get caught on some plastic inside the system To remove the drive slide a piece of paper yellow sticky between the unit and the plastic and slide the HDD assembly out of the system ...

Page 110: ...FRU Replacement 5 11 Figure 5 6 Releasing the HDD ...

Page 111: ...FRU Replacement 5 12 Figure 5 7 Removing the Hard Drive ...

Page 112: ...ove the keyboard deck and LCD Assembly 1 Remove the Battery Figure 5 2 2 Remove the CD ROM FDD Module Figure 5 3 3 Remove the Keyboard Figure 5 4 Figure 5 5 4 Remove the HDD Figure 5 6 Figure 5 7 5 Remove the UMI slot cover Figure 5 8 Figure 5 8 Removing the UMI Slot Cover ...

Page 113: ... pointed tool such as a pair of tweezers to release the inside edge of the hinge cover b With your fingers release the rest of the hinge cover and wiggle it to remove the hinge cover Note The left and right hinge covers are different 7 Remove the four flat head hinge screws Figure 5 9 Figure 5 9 Removing Hinge Covers and Screws ...

Page 114: ...in the battery compartment 9 Turn the system unit over so the top is up and open the LCD Display 10 Remove the eight screws that hold the keyboard deck and LCD and Audio cables in place Figure 5 10 Note the LCD and Audio cables are secured to the top of the DC to DC Converter 11 Disconnect the two LCD cables from the Motherboard and the Daughter card ...

Page 115: ...FRU Replacement 5 16 Figure 5 10 Removing Keyboard Deck Screws ...

Page 116: ...ect the two LCD cables Before replacing the Keyboard Deck screws attach the AC adapter and verify that the system powers up Make a visual inspection of the connections before replacing the screws 14 Flip the PC Card ejectors out and lift the LCD Display and Keyboard Deck up and away from the rest of the system unit 15 To separate the Keyboard Deck and LCD Display carefully maneuver each cable thro...

Page 117: ...FRU Replacement 5 18 Figure 5 11 Removing LCD Assembly Hinge Screws ...

Page 118: ...placement HiNote Ultra 2000 series Shell at a customer site The HiNote Ultra 2000 series notebook computer shell also known as a replacement foundation is supplied for field use It minimizes field disassembly of a customer system allowing efficient onsite repair Refer to the previous FRU replacement procedures for complete information ...

Page 119: ... exchanged by Digital Multivendor Customer Service Personnel as part of an hardware service call Orginal Serial No Orginal Model No Call Log Date 37 xxxxx xx 2U72301204 FR PD4WI AA C709220176 9 24 97 Record the customer s Original Serial number Original Model number Call log number Service date Figure 5 12 Enter Customer Data on the Shell Label 2 Attach a field failure tag to the failed Shell iden...

Page 120: ...ly 3 Slide the keyboard latches raise the keyboard toward the LCD 4 Remove the keyboard cables from the locking connectors 5 Remove the keyboard 6 Slide the HDD locking latch to the unlocked position pull the ribbon loop to remove the HDD assembly 7 Remove any additional PCMCIA and memory daughter cards Customer System Re configuration On the replacement Shell in reverse order add all the parts th...

Page 121: ...FRU Replacement 5 22 1 2 3 4 5 3 6 DEC01438 Figure 5 13 DIGITAL HiNote Ultra 2000 ...

Page 122: ...FRU Replacement 5 23 ...

Page 123: ... LCD 12 1 XGA TFT 14 1 XGA TFT HDD 2 1 GB 2 1 GB Upgradeable HDD Yes Yes L2 Cache 512KB 512KB Base RAM 32MB EDO 3 3v 32MB EDO 3 3v Maximum RAM 96MB 144MB RAM Expansion Single 144 pin SO DIMM 3 3v self refresh Dual 144 pin SO DIMM 3 3v self refresh Operating System Windows 95 or Windows NT 4 0 Windows 95 or Windows NT 4 0 Warranty 3 years 3 years ...

Page 124: ...rs Audio Yes Yes CardBus Zoomed Video Supported Supported Fast IR 4 Mbps Yes Yes Integrated CD ROM 20X 20X Integrated Modem Optional USR 56kps Pointing Device Touch pad Touch pad DIGITAL HiNote Ultra Enhanced Port Replicator Optional Optional DIGITAL HiNote Ultra Multimedia Dock Optional Optional Available separately as a customer installable option ...

Page 125: ... VTX5166M 2 1GB 12 1 GTX5166M 2 1GB 14 1 Size 9 7 x 12 x 1 25 9 7 x 12 x 1 4 Weight no FDD or CD ROM 5 2 lbs approximate 6 2 lbs approximate Weight with FDD 5 6 lbs approximate 6 6 lbs approximate Weight with CD ROM 5 85 lbs approximate 6 85 lbs approximate ...

Page 126: ...vel to 3 040m 8 000 ft Nonoperating Sea level to 12 160m 40 000 ft Vibration Operating Minimum of 35mm or 1 0 G 0 to peak 5 500 Hz per IEC 68 2 6 Nonoperating Minimum of 50mm or 1 5 G 0 to peak 5 500 Hz per IEC 68 2 6 Shock Operating 10G for 11ms half sine Nonoperating 100G for 11ms half sine Acoustic noise A weighted sound power level Lwa per ISO 7779 High Frequency Tones 25 5 f 14 f frequency in...

Page 127: ...emory Graphics Display Memory Buffer C0000h to CAFFFh 44KB Video BIOS ROM Shadow BIOS of VGA CC000h to CD7FFh 6K CD Boot ROM CD Boot CD800h to CDFFFh 2K EPP Bios Enhance Parallel Port E8000h to FFFFFh 96KB PCI PnP and System ROM BIOS of System 100000h to 8FFFFFFh Additional Memory Space Extended Memory Space Size from 8MB up to 144MB ...

Page 128: ...apping B 2 DMA Channel Assignments Channel Controller Function 0 1 Parallel Port ECP if enabled 1 1 Sound 2 1 Diskette controller 3 1 Serial IR if enabled 4 2 Cascade DMA 5 2 Not used 6 2 Not used 7 2 Not used ...

Page 129: ... 3 Serial Port Com2 4 Serial Port Com1 5 Audio 6 Floppy Disk Controller 7 Parallel Port LPT1 8 Real time clock 9 PCI Cardbus Controller 10 PCI Cardbus Controller 11 USB and Cardbus Controller Multimedia dock 12 Track Pad PS 2 Mouse 13 Numeric data processor 14 Hard disk controller 15 Secondary Hard Disk Controller and Cardbus Multimedia dock ...

Page 130: ...rval timer 060 06F Keyboard controller 070 07F Real time clock RTC NMI 080 08F DMA page register 0A0 0A1 Slave interrupt controller 0C0 0CF DMA controller B 0F0 Clear math coprocessor 0F1 Reset math coprocessor 0F8 0FF Math coprocessor 150 157 ESS 1878 control interface 170 177 Secondary IDE controller 1F0 1F7 IDE controller 201 MIDI Joystick 220 22F On board Audio ESS 1878 278 27F LPT2 continued ...

Page 131: ...sizer Audio 3B0 3BB Mono VGA registers 3BC 3BE LPT3 3C0 3CF VGA registers 3D0 3DF Color VGA registers 3E0 3E1 PCMCIA controller 3E8 3EF COM 3 3F0 3F7 Diskette controller 3F6 3F7 IDE controller alt status device address 3F8 3FF COM1 CF8 CFF Cardbus PCI port interface Enabled and disabled using the Setup Utility or Windows 95 ...

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