Troubleshooting
A20 Hardware Guide
Datalogic Automation Inc.
6-4
Troubleshooting
Problem
: The camera does not respond when you try to connect to it with the client computer.
Things to check
:
•
Be sure the client computer and camera have the correct IP address and mask. See page 6-1 for more help.
•
Check the Ethernet cable connection from the client computer to the Ethernet switch and to the camera. You can-
not connect directly from the client computer to the camera. The Speed LED should be on.
•
Be sure the camera is powered on.
Problem
: No image appears in the image window when you click the Snap or Live buttons in VPM.
Things to check
:
•
Check the File Camera button. If you want to use the File Camera, the button should be pressed and image file
names should appear in the File Camera Active Images list. If you want to use live camera images, be sure the but-
ton is not pressed.
