VideoSpider Installation Guide
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6. TROUBLESHOOTING
The primary purpose of this manual is to assist system administrators, integrators and qualified users in
performing a trouble-free installation of Spider hardware and software using various computer
configurations. If you have followed the provided instructions carefully, it is unlikely that you met any
difficulties during that process. However, the real life situations and certain custom applications may
introduce additional complications to the installation and operation of the Spider system. Therefore, this
chapter will cover several common types of problems and potentially unsafe issues and describe how to
avoid them.
6.1 Remote access problems
This type of problem is often experienced by the
Spider Clients
attempting to connect to the Spider Server
over a wide variety of networks. There are a variety of possible sources for this type of problem. Below
is a checklist that should narrow down the possible causes for a remote access problem, which will then
help identify solutions.
6.1.1 Verifying generic accessibility of the Spider Server system
To identify or narrow down various sources of problems related to communication between
Spider
Clients
and
Servers
check all of the items in the following list and correct any problems if found. This
generic checklist can be used for any combinations of Windows operating system on the client and server
sites.
9
The
Client
can communicate to the
Server
using standard TCP/IP
PING
utility and the
other way around.
9
Both the
username
and the
password
of the currently logged in account match the one
that was registered on the
Server
.
9
The
Client
can see shared folders or other shared resources on the
Server
as well as map
them using the
Network Neighborhood
window.
9
Both
Server
and
Client
are running the same versions of the Spider software.
If all of the above conditions seem to be satisfied, but the problem persists, consult with Darim Vision
technical support resources as described on the last page of this guide.
