13 Maintenance and service
Installation and operation manual
28
5TMV1B
VRV IV-S system air conditioner
4P399985-1B – 2015.06
13
Maintenance and service
NOTICE
Never inspect or service the unit by yourself. Ask a
qualified service person to perform this work.
WARNING
Never replace a fuse with a fuse of a wrong ampere ratings
or other wires when a fuse blows out. Use of wire or
copper wire may cause the unit to break down or cause a
fire.
CAUTION
Do not insert fingers, rods or other objects into the air inlet
or outlet. Do not remove the fan guard. When the fan is
rotating at high speed, it will cause injury.
CAUTION
After a long use, check the unit stand and fitting for
damage. If damaged, the unit may fall and result in injury.
NOTICE
Do not wipe the controller operation panel with benzine,
thinner, chemical dust cloth, etc. The panel may get
discoloured or the coating peeled off. If it is heavily dirty,
soak a cloth in water-diluted neutral detergent, squeeze it
well and wipe the panel clean. Wipe it with another dry
cloth.
13.1
After-sales service and warranty
13.1.1
Warranty period
▪ This product includes a warranty card that was filled in by the
dealer at the time of installation. The completed card has to be
checked by the customer and stored carefully.
▪ If repairs to the air conditioner are necessary within the warranty
period, contact your dealer and keep the warranty card at hand.
13.1.2
Recommended maintenance and
inspection
Since dust collects when using the unit for several years,
performance of the unit will deteriorate to some extent. As taking
apart and cleaning interiors of units requires technical expertise and
in order to ensure the best possible maintenance of your units, we
recommend to enter into a maintenance and inspection contract on
top of normal maintenance activities. Our network of dealers has
access to a permanent stock of essential components in order to
keep your air conditioner in operation as long as possible. Contact
your dealer for more information.
When asking your dealer for an intervention, always state:
▪ The complete model name of the air conditioner.
▪ The manufacturing number (stated on the nameplate of the unit).
▪ The installation date.
▪ The symptoms or malfunction, and details of the defect.
WARNING
▪ Do not modify, disassemble, remove, reinstall or repair
the unit yourself as incorrect dismantling or installation
may cause an electric shock or fire. Contact your
dealer.
▪ In case of accidental refrigerant leaks, make sure there
are no naked flames. The refrigerant itself is entirely
safe, non-toxic and non-combustible, but it will
generate toxic gas when it accidentally leaks into a
room where combustible air from fan heaters, gas
cookers, etc. is present. Always have qualified service
personnel confirm that the point of leakage has been
repaired or corrected before resuming operation.
14
Troubleshooting
If one of the following malfunctions occur, take the measures shown
below and contact your dealer.
WARNING
Stop operation and shut off the power if anything
unusual occurs (burning smells etc.).
Leaving the unit running under such circumstances may
cause breakage, electric shock or fire. Contact your dealer.
The system must be repaired by a qualified service person:
Malfunction
Measure
If a safety device such as a fuse, a
breaker or an earth leakage breaker
frequently actuates or the ON/OFF
switch does not properly work.
Turn off the main power
switch.
If water leaks from the unit.
Stop the operation.
The operation switch does not work
well.
Turn off the power.
If the user interface display indicates the
unit number, the operation lamp flashes
and the malfunction code appears.
Notify your installer and
report the malfunction
code.
If the system does not properly operate except for the above
mentioned cases and none of the above mentioned malfunctions is
evident, investigate the system according to the following
procedures.
Malfunction
Measure
If the system does not
operate at all.
▪ Check if there is no power failure. Wait
until power is restored. If power failure
occurs during operation, the system
automatically restarts immediately after
the power supply is recovered.
▪ Check if no fuse has blown or breaker
has worked. Change the fuse or reset the
breaker if necessary.
If the system goes into
fan only operation, but
as soon as it goes into
heating or cooling
operation, the system
stops.
▪ Check if air inlet or outlet of outdoor or
indoor unit is not blocked by obstacles.
Remove any obstacle and make it well-
ventilated.
▪ Check if the user interface display shows
(time to clean the air filter). (Refer to
"13 Maintenance and service" on
page 28
and "Maintenance" in the
indoor unit manual.)
