10 Relocation
User reference guide
23
EJHA EHY32AA
Daikin Altherma hybrid monobloc
4P531181-1 – 2018.06
Possible cause
Corrective action
In case of third-party gas boiler:
The heat pump cannot reach the
desired room temperature, and
the gas boiler is not allowed to
work because of an installer
setting.
Ask your installer to increase the
equilibrium temperature [5‑01].
Note:
▪ When the outdoor temperature
is higher than the equilibrium
temperature [5‑01], the gas
boiler is not allowed to work.
▪ Do not set the equilibrium
temperature [5‑01] too high,
because this would result in
much
less
heat
pump
operation.
9.5
Symptom: The water at the tap is
too cold
Possible cause
Corrective action
Your tank ran out of domestic hot
water because of unusual high
consumption.
If you immediately need domestic
hot water, activate the DHW tank
booster mode. However, this
consumes extra energy.
If you can wait, overrule
(increase) the active or next
scheduled desired temperature
so that more hot water will be
produced exceptionally.
If the problems recurs daily, do
one of the following:
▪ Increase
the
DHW
tank
temperature preset value.
▪ Adjust
the
DHW
tank
temperature
schedule.
Example:
Program
to
additionally
heat
up
the
DHW tank to a preset value
(Storage eco = lower tank
temperature) during the day.
The desired DHW tank
temperature is too low.
The instant DHW temperature is
too low. (Only applicable when
no tank is installed).
Increase the instant DHW set
point temperature.
9.6
Symptom: Heat pump failure
When the heat pump fails to operate, the gas boiler can serve as an
emergency back-up heater and either automatically or non-
automatically take over the entire heat load.
▪ When auto emergency is
activated
and a heat pump failure
occurs, the boiler will automatically take over the heat load.
▪ When auto emergency is
not activated
and a heat pump failure
occurs, the domestic hot water and space heating operations will
stop and need to be recovered manually. The user interface will
then ask you to confirm whether the boiler can take over the entire
heat load or not.
When the heat pump fails, will appear on the user interface.
Possible cause
Corrective action
Heat pump is damaged.
▪ Press
to view a description
of the problem.
▪ Press
again.
▪ Select
to allow the gas
boiler to take over the entire
heat load.
▪ Call your local dealer to get
the heat pump fixed.
INFORMATION
When the gas boiler takes over the entire heat load, gas
consumption will be considerably higher.
9.7
Symptom: The system is making
gurgling noises after
commissioning
Possible cause
Corrective action
There is air in the system.
Purge air from the system.
(a)
Various malfunctions.
Check if is displayed on the
home pages of the user
interface. You can press
to
display more information about
the malfunction.
(a)
We recommend to purge air with the unit's air purge
function (to be performed by the installer). If you purge air
from the heat emitters or collectors, mind the following:
WARNING
Air purging heat emitters or collectors.
Before you
purge air from heat emitters or collectors, check if an error
or is displayed on the home pages of the user interface.
▪ If not, you can purge air immediately.
▪ If yes, make sure that the room where you want to
purge air is sufficiently ventilated.
Reason:
Refrigerant
might leak into the water circuit, and subsequently into
the room when you purge air from the heat emitters or
collectors.
10
Relocation
10.1
Overview: Relocation
If you want to relocate parts of your system (user interface, indoor
unit, outdoor unit, DHW tank…), contact your installer. You can find
the contact/helpdesk number via the user interface.
11
Disposal
NOTICE
Do NOT try to dismantle the system yourself: dismantling
of the system, treatment of the refrigerant, oil and other
parts MUST comply with applicable legislation. Units
MUST be treated at a specialised treatment facility for
reuse, recycling and recovery.
