33
Use and Care Manual
Before You Call for Service
Problem Solution Guide
Unnecessary service calls may be expensive, frustrating and time consuming. Before you call for service,
please review this guide.
Problem
May be caused by
What to do
Nothing works.
Coffee system not
connected to electrical
power.
Connect coffee system power connector to
dedicated, grounded power receptacle.
Power to receptacle is off.
Turn power on at junction box. Check for
tripped circuit breaker or blown fuse.
Power switch is off.
Turn on power switch. See page 12.
Power outage.
Contact power company.
Pump safety device has
shut down the coffee
system.
The coffee system is equipped with a safety
device that will stop the unit after a long period
of pump operation (to prevent the pump from
overheating). Turn the power switch off and
then back on.
Light not on.
No power to coffee system. See
Nothing works
, above.
Light switch off.
Turn on light switch. See page 6.
Light system malfunction.
Call for service.
No coffee or water comes
out of dispenser.
No water in water tank
(tank model) or water
supply not connected
or turned on (plumbed
model).
Pour water in tank (tank model) or check to
make sure the water supply is connected and
turned on.
Water tank not inserted
properly (tank model only).
The water tank has a safety valve that stays
closed until the tank is inserted correctly.
Check to make sure that the water tank is
completely seated.
Filter is clogged.
Clean the filters, dispensing nozzles and filter
holder. See page 14.
Dispensing collar is
clogged.
Clean the dispensing collar assembly. See page
26.
Internal parts are clogged
with scale and minerals.
Perform a system cleaning. See page 27.
Grinding noise while
coffee is being made.
Coffee system is grinding
coffee beans.
This is a normal sound during coffee grinding.
Coffee too strong or too
weak.
Choice of beans affects
coffee strength.
Try changing to a different roast level of coffee
(light, medium or dark roast coffee).
Coffee grinder out of
adjustment.
Adjust coffee grinder. See page 30.
Grind time too long.
Adjust grind time. See page 31.
Coffee tamped too much or
too little.
Change the amount of tamping.
Drink volume setting too
high or too low.
Change drink volume setting.
Continued...
