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38
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
WARNING
O/P Overload
Your equipment requires more power
than the UPS can provide. If the UPS
is in Line Mode then it will transfer to
Bypass Mode; if the UPS is in Battery
Mode it will shutdown.
Shut off non-essential equipment. If
this solves the overload problem, the
UPS will transfer to normal operation.
Load Over XXX%
Your equipment requires more
power than the setting in the Power
Management Software (PowerPanel®
Business) will allow.
Shut off the non-essential equipment
or increase the level in the Power
Management Software.
Battery Mode
UPS is operating on battery power.
Save your data and perform a
controlled- shutdown.
Battery Low
UPS is operating on battery power
and will be shutting down soon due to
extremely low battery voltage.
UPS will restart automatically when
acceptable utility power returns.
BAT Disconnected
Missing battery power.
Check battery connector and battery
breaker.
Battery Failure
UPS has failed in Battery Test.
Check battery connector and battery
breaker.
Contact technical support to replace
the battery.
Replace Battery
Battery will need to be replaced soon
due to insufficient runtime.
Install new batteries, execute battery
test, and reset the replace battery
date.
Service Battery
The Battery Replacement Date has
reached the recommended 3 year
maintenance period.
Perform a runtime calibration to verify
battery capacity is sufficient and
acceptable.
If batteries have been recently
replaced, then reset the Battery
Replacement Date using PowerPanel®
Business Edition-Agent software,
RMCARD interface or through the LCD
control panel on the UPS (See LCD
Setting Configuration).
EPO OFF
Missing the EPO connection.
Check the EPO connection.
Wiring Fault*
*Only applicable in areas
where 200-240 V electrical
service is provisioned with
a Neutral line.
Line and neutral wires are reversed.
Exchange line and neutral wires.
Missing ground wire.
Connect ground wire.
No ground wire.
Disable Wiring Fault alarm on LCD
panel.
