General Troubleshooting Guide
*When the unit produces a warning buzzer or flashing warning screen, stop the car and discontinue use until the error has
been resolved and all functions are normal.
Symptom
Possible Causes
Troubleshooting
Panel will not display
Control Unit is powered off
Turn the power on for the unit
Controller Unit is not plugged in
Make sure all connections are secure
Main Controller Box is not getting
power
Check the fuses and all connections
Controller buttons not
responding
Key Lock Feature is on
Unlock the Key Lock Feature
Error Display
Main Controller Box may not be
plugged in correctly or not
receiving power
Check the fuses and all connections
One or more of the controllers are
not plugged in
Check the connections to all motors
Controller Display not
dimming with light switch
Illumination wire not connected
Check Illumination wire harness
Motor will not rotate the
shock adjustment
Motors not mounted correctly or
shock adjuster rod is stuck/stiff
Check mounting and adjustment rod and stiffness using
a driver on the motor top.
G-Sensor Mode not
switching on
G-Sensor is not receiving power or
connected to the Main Control
Check all connections
Unintended Motor
behavior
Main controller malfunction
Reset the power to the controller units by unplugging
the unit, or disconnection power from the main electrical
system
When the ERROR display is shown on screen during SHOCK MODE operation
Main Box
Monitor Lamp
Controller
Panel
Possible Causes
Troubleshooting
Red LED
Flashing
E5
Power Failure
Check all power sources and wire
connections, as well as fuses.
Orange
Flashing
E2
General unit failure
Most commonly caused by noise or
inadequate power supply and grounding of
the entire unit or portions thereof.
1. Reset adjustment motors
2. Ignition Cycle
3. Reset all settings
4. Check all grounding points for
noises and loads
5. Stop using the unit
Orange lamp
continuous
E1
Controller harness issues
Check all power and controller wires, then
check all connections to adjustment motor
units.
