Crane BevMAX Refresh 4 3800-4 Operation Manual Download Page 49

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Page 49 of 62

TROUBLESHOOTING FLOW CHARTS

These charts are intended as a guide to help isolate and correct problems you may encounter. Should your
Machine show “No sales available”, go to Error Codes and press “4” to view error/s.

ALL COINS ARE REJECTED

Dirty / faulty

Coin Sensor.

Incompatible

Coin Mech.

Defective Coin

Mech.

Defective VMC.

Apply power.

Check for cause, correct,

reset Breaker.

Should have a heartbeat

on/off pattern.

All Coins are

rejected.

Main Power

OFF /

Disconnected.

Breaker

tripped.

Clear Coins.

VMC D5 Red

Diagnostic

Light

Replace spring.

Weak spring on

Mech Gate.

Clean & reset Gate.

Clean / replace.

Gate partially

open.

Jammed Coin

Mechanism.

Replace Coin Mech.

Replace VMC.

Should be On with

Service Door Open.

VMC D6 Yellow

Diagnostic

Light

Check MDB Harness &

connections.

MDB Harness.

Summary of Contents for BevMAX Refresh 4 3800-4

Page 1: ...Page 1 of 62 ...

Page 2: ...ontrol 11 Loading the Vender 11 Loading the Coin Changer Tubes 11 R290 Service Notes 12 Technical Work Process R290 12 COMPONENTS 13 Power Supply 24V 150W 13 Power AC Distribution Box 13 Vending Machine Controller 5 Cabinet Controllers 14 Keypad 15 Digital Display 15 Delivery Port Assembly 15 Shelf Tray Assembly 15 Double Gate Assembly 16 Slide Pusher Assembly 16 Delivery Picker Cup Assembly 16 X ...

Page 3: ...emove Product 46 TROUBLESHOOTING TABLES 47 Coin Acceptance Issues 47 Bill Acceptance Issues 47 Vending Machine Controller VMC Issues 48 TROUBLESHOOTING FLOW CHARTS 49 All Coins Rejected Flow Chart 49 All Bills Rejected Flow Chart 50 Incorrect Change Dispensed Flow Chart 51 Selection Will Not Vend Flow Chart 52 Refrigeration Troubleshooting Flow Charts 53 Ice Frost on Evaporator Flow Chart 53 Conde...

Page 4: ...ms of R290 refrigerant The lower flammability limit LFL of R290 is 38 grams At three times the LFL 3 x 38g 114g this machine meets all applicable UL and ASHRAE placement conditions Servicing shall be done by factory authorized service personnel who have been properly trained so as to minimize the risk of possible ignition due to incorrect parts or improper service including the use of proper parts...

Page 5: ...S OR EVEN FATAL PRODUCT IDENTIFICATION First production of BevMax 4 5800 4 3800 4 Domestic and BevMax 4 5800 E4 3800 E4 Export Venders with new electronics platform was August 2020 The production date of Crane Merchandising Systems products is now determined by the date code incorporated in the serial number The Machine serial number incorporates the build date in the format 11yymmddxxxx 11 indica...

Page 6: ...ype wrench to unscrew the leveling legs Be sure to replace the legs after removing the shipping boards Once the skid boards have been removed there is 3 7 62 cm from base flange to the floor with the leveling legs screwed all the way in Once the Vender is unpacked check the B Tray area for any additional parts labels or other information concerning factory equipped accessories such as Coin Mechani...

Page 7: ...current or short circuits DO NOT use the TEST and RESET buttons on the GFCI as an ON OFF switch The Vending Machine supply cord MUST be plugged directly into a properly grounded 3 wire receptacle that is properly protected by a fuse or circuit breaker If the receptacle will not accept the power cord plug it must be replaced with a properly grounded 3 wire receptacle in accordance with the National...

Page 8: ... Port motor o Port product sensor Cabinet Control Cup Board o Cup motor o Cup product sensor Cabinet Control X Motor Board Cabinet Control Y Motor Board Retrieve the main power plug from the hole in the rear of the Vender and plug the cord in a properly grounded 120VAC 15 Amp receptacle U S and Canada Open the Service Door and apply power to the AC Distribution Box if equipped with a Bill Acceptor...

Page 9: ... pallet jack or Vender Cooler Dollies at all times when moving the Vender The Vender should never be slid or pushed in place Never side load the leveling legs doing so will cause damage to the legs Do not transport the Vender to or from customer locations loaded with product as damage may result due to excessive weight Be sure to test Vender for proper operation before putting in to service on loc...

Page 10: ... placed in Tray B during shipment Remove the pricing label sheets from the Tray and gently remove the label corresponding to the vend price of each selection by tearing at the perforation The label is installed at the top of the front knuckle Once installed push the label firmly against the front of the knuckle This will insure the label is locked in place INSTALLING PRODUCT ID CARDS To assist wit...

Page 11: ...ce area The Defrost Thermostat is preset and is not adjustable LOADING THE VENDER CAN BOTTLE DRINK TRAYS The BevMax 4 5800 4 3800 4 Vender does not require spacers or shims to vend most packages Load product in each column one package at a time insuring that the package being loaded is in front of the product pusher Insure that the package is stable within the column doesn t move excessively from ...

Page 12: ...them 3 A plainly visible placard advising No Smoking or Open Flame should be positioned to be readily seen and obeyed by any local foot or vehicle traffic including forklifts 4 A properly rated fire extinguisher should be present and available 5 Turn on an appropriate leak detection unit for use w flammable gases The detection device should remain functional for entire duration of the service even...

Page 13: ...his Power Supply is common across all New Electronics Platform BevMax Domestic Export Classic BevMax 4 and Media BevMax 6 models POWER AC DISTRIBUTION BOX The AC Distribution Box is located inside the service area mounted to the back wall above the Power Supply It is where the 120VAC or 220VAC input voltage is sent to the Refrigeration Unit Condenser Fan Evaporator Fan and Power Supply which conve...

Page 14: ...et Control X Motor Board controls X Motor movement and sense the X Home Switch Signal Cabinet Control Y Motor Board controls Y Motor movement and senses the Y Home Switch signal Note The Cabinet Control X Y Motor Board are the same Board but with their own specific software Cabinet Control Port Board controls the Port Vend Sensor Port Open Close Sensors the Port Motor Cabinet Control Cup Board con...

Page 15: ...e symbol and CLR to the right The Keypad is where the Vender programming is accomplished and where the customers make their selections DIGITAL DISPLAY The Digital Display is located directly above the Keypad on the front of the Service Door It is used to convey information to the consumer as well as to the person programming or servicing the Vender DELIVERY PORT ASSEMBLY The Delivery Port assembly...

Page 16: ...nd the next product slides into the vend Display position SLIDE PUSHER ASSEMBLY Can Bottle Trays The Slide Pusher assembly is located on the bottom of each product column Its purpose is to provide a slick friction resistant surface for the product to rest on A tall Product Pusher is mounted on the top of the Slide and incorporates a coil spring in the body that attaches to the bottom of the Slide ...

Page 17: ... single piece unit and is hermetically sealed The Model BevMax 4 5800 4 3800 4 Refrigeration Units are charged with R134a refrigerant and consist of a Super 1 3 horsepower Compressor with a single fin and tube style condensing unit with one Condenser Fan Condensation overflow Pan with Soakers Evaporator and Evaporator Fan The Model BevMax Refresh 4 5800 4HC 3800 4HC are charged with R290 refrigera...

Page 18: ... briefly show the VMC software version in use as Software r CRC OK i e 006r00 followed by Model 5800 4 or model that is set followed by the POS idle message Ice Cold COCA COLA Note With Service Door closed if the VMC has certain errors the display will show No Sales available With the Service Door Open the display will show Error Codes or a List of Error Codes Unavailable is a Comms error issue wi...

Page 19: ... been no Error Codes since the last reset the display will read No Errors If one or more Error Codes have occurred the display will show the first error code that occurred The following are error codes that may be displayed and detailed information accessed No Errors Vend Mechanism Control System Selection Switch Changer Bill Validator Card Reader Remote Vend Mech Selection Display Refrigeration H...

Page 20: ... key number 4 and the display will show one of the following Changer Comm indicating a changer communication error No communication for more than 2 seconds Tube Sense indicating a tube sensor error Changer Inlet indicating an inlet chute blocked error no coins sensed in acceptor for 96 hours Tube Jam indicating a tube jam error Changer ROM indicating a changer ROM check sum error failed changer Ex...

Page 21: ...t error code will be displayed or No Error Codes if there are no Error Codes Press key number 1 will return to Error Codes Press key number 2 will scroll to the next routine Refrigeration Refrigeration Summary Error Codes Press key number 4 and the display shows one of the following Temp Sense Err indicating the temperature sensor is defective or unplugged Temp Too Cold indicating the cabinet temp...

Page 22: ...ish loading all coins press key number 1 to return to Tube Fill Press key number 2 to scroll to the next routine Test Modes TEST ROUTINE This function allows you to diagnose different functions of the vender Press key number 4 and the display will show Test vend For additional Dixie Narco Factory Diagnostics refer to page 27 Press key number 2 or 3 to scroll through the test routines available Pre...

Page 23: ...rice vending When Configure Code 1 is set to Config 1 1 the vender is set for multi pricing or a price for each selection needs to be set Note This routine is lockable when using a data collection device Single Price price setting Press key number 4 Single Price will show on display Press the 4 key and Price Sel will show on display Press key 2 to increase the vend price or key 3 to decrease the v...

Page 24: ...s or No Errors automatically when the door is opened To enable automatic viewing option enter Config 1 to disable enter Config 4 At Config 4 0 Error Codes or No Errors automatically displays when the door is open Press key number 4 and Config 4 will be displayed with the flashing Press key number 2 or 3 to scroll between Config 4 0 and Config 4 1 Press key number 4 with the display flashing the se...

Page 25: ...Australia Australian rules Set forward 1 hour at 1 00 am on the first Sunday in October Set backward 1 hour at 1 00 am on the last Sunday in March Europe European rules Set forward 1 hour at 1 00 am on the last Sunday in March Set backward 1 hour at 1 00 am on the last Sunday in October North America North American rules Set forward 1 hour at 2 00 am on the second Sunday in March Set backward 1 ho...

Page 26: ...mm will show on the display where hh is the hour military time and mm is the minute hh will be blinking indicating the hour setting may be changed Press key number 2 to scroll from 00 to 23 With the display showing the hour you wish to start selection blocking press key number 4 mm will then start blinking indicating the minute setting may be changed Press key number 2 to scroll from 00 to 59 With...

Page 27: ...y number 4 and the will start flashing Press key number 2 or 3 to scroll between Lighting 0 and Lighting 1 Press key number 4 with the display showing the setting you wish to use Display will return to Lighting X Press key number 1 to return to Select Block 1 Press key number 2 to scroll to Select Block 2 Select Block 2 BLOCK SELECTION BANK 2 ROUTINE Please refer to the Programming Guide for detai...

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Page 30: ...DC and 5VDC to the Cabinet Control Cup Board Cabinet Control X Motor Board Cabinet Control Y Motor Board and 3 3VDC to the Encapsulated Temp Sensor 3 Amp 24VDC Circuit Breakers 2 E Protect the 24VDC from the Power Supply One is for the Cabinet and the other is for the Door electronics Power Supply 24V 150W BevMax Refresh 4 5800 4 3800 4 120 VAC and 230VAC Machines 5 Pin JST Connector F Provides AC...

Page 31: ...se in accordance with the instructions provided on the GFCI device IF THE GFCI DOES NOT PASS THE TEST DO NOT USE THE MACHINE Unplug the Power Supply Cord from the receptacle and call the Crane Merchandising Systems Technical Support Group for assistance at 1 803 266 5001 CAUTION REMOVE POWER TO THE AC DISTRIBUTION BOX BEFORE CLEANING OR WHEN ANY ELECTRICAL COMPONENTS ARE CONNECTED DISCONNECTED FOR...

Page 32: ...lear of debris Ensure nothing obstructs the Drain Tube to prevent the flow of condensate to the Drain Pan and Drain Pan Soakers Periodically inspect the Drain Pan Drain Tube and Drain Pan Soakers for alignment and the presence of dirt debris mold and mildew Clean as needed Replace Drain Pan Soakers as needed WARNING THE COMPRESSOR ELECTRICAL CIRCUIT IS ALWAYS LIVE WHEN THE PLUG IS CONNECTED TO AN ...

Page 33: ...c Discharge ESD Failure to handle the USB carefully could cause damage which may result in a Vender being put out of service ALWAYS GROUND YOURSELF ON THE VENDER CABINET BEFORE INSTALLING OR REMOVING THE USB FROM THE VMC A USB CAN BE USED TO PROGRAM MANY VENDERS ALWAYS TURN POWER OFF BEFORE INSTALLING USB IN THE VMC Important Notes Use the programming section of the manual to program the Vender Th...

Page 34: ...69 Connections CONNECTION BevMax 4 of Pins DESCRIPTION CONNECTION BevMax 4 of Pins DESCRIPTION J4 USB Port SW1 Service Switch BH1 Battery P5 4 DEX P3 7 Display P2 10 Keypad P6 4 Electronic Counter Override Switch P7 6 MDB P4 6 Door Switch Dongle Harness P1 4 Power from AC Distribution Box P8 5 RS 485 Comm J3 10 Supplier Programming Connector P1 J3 P4 J4 BH1 P3 P8 P2 P5 P6 P7 SW1 ...

Page 35: ...Page 35 of 62 ...

Page 36: ...ine Controller VMC The VMC then sends both 24VDC and 5VDC to the X Y Cup and Port Cabinet Control Boards These Cabinet Control Boards run on 5VDC while allowing 24VDC to pass through to power the Motor or main component each controls There are 7 Diagnostic Lights across the top of the VMC These inform the technician of the state of components when in Normal Mode Port Test Mode Cup Test Mode and Po...

Page 37: ... on reset indication and continues until the peripheral first receives a message from the VMC Once a message is received from the VMC the heartbeat will not be shown again Note on a New Electronics Platform BevMax 4 Classic Machine the heartbeat is almost never actually seen because the VMC starts talking to the peripheral Cabinet Control Boards within a few seconds of powering on Fast blinking a ...

Page 38: ...Cabinet Control Cup Board is getting 5VDC from the VMC 2 Ohm the Communication wire from the Cabinet Control Cup Board to the VMC 3 Check for Cabinet Control Errors C Comms Error in programming Test Mode List Errors 4 Replace the Cabinet Control Cup Board b Remove the Cup cover and ensure the Cabinet Control Cup Board Green status light is flashing rapidly If not check the wire harness from the Ca...

Page 39: ...efore replacing any Control Boards 1 Check that the Cabinet Control Port Board is getting 5VDC from the VMC 2 Ohm the Communication wire from the Cabinet Control Port Board to the VMC 3 Check for Cabinet Control Errors P Comms Error in programming Test Mode List Errors 4 Replace the Cabinet Control Port Board b Remove top Port Motor cover and ensure the Cabinet Control Port Board Green status ligh...

Page 40: ...eplace as necessary c If the Door Switch tests good check for 24VDC to the Switch from the Cabinet Control Environmental Board 1 Replace the Door Switch if necessary 2 Insure the Y Belt Cover is installed and secured 3 Try to raise the Delivery Cup with your hands to the top then back down to the bottom If you feel an obstruction remove the Y Belt Cover and check for a blockage or damaged rollers ...

Page 41: ...he harness to the Cabinet Control Y Motor Board If the harness is OK change the Cabinet Control Y Motor Board 6 Still no Y movement In Normal Mode is the VMC D7 Y Home Magnetic Switch Diagnostic Green Light on a If yes the Y Home Magnetic Switch on the bottom of the Cup Assembly is activated and communicating b If no ensure the Cup Assembly is on the floor check for blockage preventing it from rea...

Page 42: ...otor Board 4 Remove the Cabinet Control X Motor Board Cover and see if the Green status light is rapidly flashing a If light is rapidly flashing the Cabinet Control X Motor Board is good b If the Green status light is On solid check the other Cabinet Control Boards if their Green status light is also On replace the VMC If the other Cabinet Control Board Green status lights are rapidly flashing rep...

Page 43: ...Chain and the Cabinet Control Y Motor Board Replace the Cabinet Control Cup Board 3 Remove Cup Base Cover and ensure the Cabinet Control Cup Board Green status light is flashing rapidly a If light is rapidly flashing the Cabinet Control Cup Board is good b If the Green status light is On solid check the other Cabinet Control Boards if their Green status light is also On check the X Y E Chain harne...

Page 44: ...ly b If the Picker does cycle in Position Test go to Cup Test 1 Test the Cup Sensor to see if it can detect an item by illuminating VMC D6 Cup Sensor Diagnostic Yellow Light If the Cup Sensor cannot detect an item in this test turn the Cup Sensor Off in Cup Sensor On Off menu 2 If the Picker now cycles at the gate through a Test Vend or normal purchase verify the electrode wire is plugged in If OK...

Page 45: ...lue White wires If the other Cabinet Control Board Green status lights are rapidly flashing replace the Cabinet Control Port Board c If there is no Green status light check another Cabinet Control Board if it s Green status light is rapidly flashing change the Cabinet Control Port Board 4 Port Door still will not Open Close go to Port Test and ensure the VMC D7 Port Closed Diagnostic Green Light i...

Page 46: ...ht is also On solid replace the VMC If the other Cabinet Control Board Green status lights are rapidly flashing replace the Cabinet Control Port Board c If there is no Green status light check another Cabinet Control Board if their Green status light are rapidly flashing change the Cabinet Control Port Board 3 If Port Door is still open and Display still reads Please Remove Product ensure the Port...

Page 47: ...to Mech No Coins in Tubes Tubes Programmed incorrectly Defective Coin Mech Check VMC D6 Yellow Diagnostic Light is On when Service Door is opened Check Harness from Mech to VMC Fill Coin Tubes with Coins Reprogram per Manufacturer recommendation Replace Coin Mech BILL ACCEPTANCE ISSUES PROBLEM CAUSE FIX Bill Acceptor will not run Prices tube cash conditions No Power to Bill Acceptor Vender in Serv...

Page 48: ...y Cord AC Distribution Lighted On Off Rocker Switch is Off AC Distribution Box Power Supply Check AC Voltage at the wall outlet If Power Supply Cord has a GFCI check it is not tripped Check AC Voltage going in to the AC Distribution Box Replace Power Supply Cord as necessary Turn Lighted Rocker Switch On Check all of the above steps replace the AC Distribution Box Check Power Supply Green status l...

Page 49: ...efective Coin Mech Defective VMC Apply power Check for cause correct reset Breaker Should have a heartbeat on off pattern All Coins are rejected Main Power OFF Disconnected Breaker tripped Clear Coins VMC D5 Red Diagnostic Light Replace spring Weak spring on Mech Gate Clean reset Gate Clean replace Gate partially open Jammed Coin Mechanism Replace Coin Mech Replace Coin Mech Replace VMC Should be ...

Page 50: ... tripped Check MDB Harness connections Machine Out of Service Fill Coin Tubes Coin Mech low on Coins Clean reset Gate Clear clean path Gate partially open MDB Harness Reset Switches Replace Validator Replace Validator Defective VMC Replace VMC Defective Validator Should have a heartbeat on off pattern VMC D5 Red Diagnostic Light Incompatible Validator Wrong Option Switch settings Should be On with...

Page 51: ...NGE DISPENSED Defective VMC Check Price reset if necessary Check Coin Tubes Clear reload Coins Incorrect Change dispensed Vend prices set incorrectly Replace VMC Coins not lying flat in tubes Replace Coin Mech Defective Coin Mech ...

Page 52: ...t Vend to check Gate operation Check for bent pins Use small amount of WD 40 on pins and recheck Replace Gate as needed Clean lubricate check for flash replace Slide Assy Gate sticking Dirty Worn Tray Slide Assy Check Harness connections at VMC Cup Board Port Board X Y Motor Boards X Y Motors Use Position Test to check Plunger arm replace Cup Assy as necessary Cabinet Control Board Status Lights C...

Page 53: ...orator Condensate Drain plugged Air leak Move Machine Move Machine Condensate on outside of Product Door Machine in direct sunlight or near heat source Machine in location with humidity above 70 Check Product Door seal Harness openings in Cabinet Air leak Verify Temp Sensor is plugged in Replace Temp Sensor Compressor will not stop Defective Cabinet Control Environmental Board in AC Distribution B...

Page 54: ...r source at outlet Replace Encapsulated Temp Sensor Low voltage Defective Encapsulated Temp Sensor In Relay Test test that the Compressor will turn on Test in Programming Test Mode R134a Replace starting component R290 Replace the refrigeration deck and return it to Crane Defective Compressor Defective Cabinet Control Environmental Board in AC Distribution Box R134a Replace Compressor R290 Replace...

Page 55: ...of Cabinet is at least 4 10cm from wall Defective Encapsulated Temp Sensor Move Machine Machine in direct sunlight or near a heat source Replace faulty seal s Restricted airflow Check Fan Blades for obstruction Check Fan circuit 134a Replace as necessary R290 Replace the Refrigeration Deck and return it to Crane Check for air leaks or clogged Condensate drain Move Machine Machine in location with ...

Page 56: ...Page 56 of 62 ...

Page 57: ...Page 57 of 62 New Electronics Platform BevMax 4 5800 4 3800 4 Classic Door Electronics Diagram Domestic Export New Electronics Platform BevMax 4 Classic Door Electronics Diagram Pg 1 of 4 400588 ...

Page 58: ...62 New Electronics Platform BevMax 4 5800 4 3800 4 Classic AC Distribution Box Electronics Diagram Domestic Export New Electronics Platform BevMax 4 Classic AC Distribution Box Electronics Diagram Pg 2 of 4 400588 ...

Page 59: ...59 of 62 New Electronics Platform BevMax 4 5800 4 3800 4 Classic Port Assembly Electronics Diagram Domestic Export New Electronics Platform BevMax 4 Classic Port Assembly Electronics Diagram Pg 3 of 4 400588 ...

Page 60: ... 60 of 62 New Electronics Platform BevMax 4 5800 4 3800 4 Classic XY Mechanism Electronics Diagram Domestic Export New Electronics Platform BevMax 4 Classic XY Mechanism Electronics Diagram Pg 4 of 4 400588 ...

Page 61: ... at the selection the cup stops and both X and Y controllers report to the VMC that they have arrived at the location and their home switches are open X and Y controllers will wait for the next command The VMC communicates with the Cup controller and instructs it to activate turn on its cup sensor The VMC will instruct the Cup controller to run its motor Once the cup motor runs the cup controller ...

Page 62: ...___________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ _____________________________________________________________________________________________________ __________________________________________________________________________________...

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