62
W415-1283 / F / 04.30.18
troubleshooting
INSERT
PHOTO
OF VALVE
HERE
EN
Main burner flame is a
blue, lazy, transparent
flame.
(This is not applicable
in outdoor appliances)
Blockage in vent.
-
Remove blockage. In really cold conditions, ice buildup may occur
on the terminal and should be removed as required. (To minimize this
from reoccuring, the vent lengths that pass through unheated spaces
(attics, garages, crawl spaces) be wrapped with an insulated mylar
sleeve).
Incorrect installation.
-
Refer to “venting” section to ensure correct installation.
Flames are consistently
too large or too small.
Carboning occurs.
Appliance is over-fired or under-
fired.
INJECTOR
PILOT TUBE
FITTING
-
Check pressure readings:
Inlet pressure can be checked by turning screw (A) counter-clock-
wise 2 or 3 turns and then placing pressure gauge tubing over the
test point. Gauge should read as described on the chart below.
Check that main burner is operating on
‘HI’. Outlet pressure can be
checked the same as above using screw (B). Gauge should read as
described on the chart below. Check that main burner is operating
on ‘HI’.
After taking pressure readings, be sure to turn screws
clockwise firmly to reseal. DO NOT OVER TORQUE.
Leak test with a soap and water solution.
*Maximum inlet pressure not to exceed 13”
Carbon is being
Air shutter improperly adjusted.
-
Return air shutter to specified opening, see “
venturi adjustments
”
section in the installation manual.
Air shutter is blocked.
-
Ensure air shutter opening is free of lint or other obstructions.
deposited on glass,
logs, rocks, media, or
combustion chamber
surfaces.
Flame is impinging on the glass,
logs, rocks, media or combus-
tion chamber.
-
Ensure the media is positioned correctly in the appliance.
-
Open air shutter to increase the primary air.
-
Check the input rate: check the manifold pressure and orifice size as
specified by the rating plate.
-
Ensure door gaskets are not broken or missing and the seal is tight.
-
Ensure vent liners are free of holes and well sealed at all joints.
-
Check that minimum rise per foot (meters) has been adhered to for
any horizontal venting.
White / grey film forms.
Sulphur from fuel is being depos-
ited on glass, logs, or combus-
tion chamber surfaces.
-
Clean the glass with a recommended gas fireplace glass cleaner.
DO
NOT CLEAN GLASS WHEN HOT.
-
If deposits are not cleaned off regularly, the glass may become
permanently marked.
Exhaust fumes smelled
in room, headaches.
Appliance is spilling.
(This is not applicable in outdoor
appliances).
-
Check door seal.
-
Check for exhaust damage.
-
Check that venting is installed correctly.
-
Room is in negative pressure; increase fresh air supply.
symptom
problem
test solution
15.0
!
WARNING
troubleshooting
Always light the pilot whether for the first time or if the gas supply has run out, with the glass door open or
removed.
Turn off gas and electrical power before servicing the appliance.
Appliance may be hot. Do not service until appliance has cooled.
Do not use abrasive cleaners
•
•
•
•
Pressure
Natural Gas
(inches)
Natural Gas
(millibars)
Propane
(inches)
Propane
(millibars)
Inlet
*7”
(minimum 4.5”)
17.4mb
(minimum 11.2mb)
13”
(minimum 11”)
32.4mb
(minimum 27.4mb)
Outlet
3.5”
8.7mb
10”
24.9mb
