Trouble shooting
57
Scanner operation problems
Problem
Possible causes and remedy
Error - Indicator LED blinking
An error was detected
The error may be reported immediately through a screen message. If there is no message open WIDEsystem
(scanner icon on your system tray) and select the Status tab to view additional information about the error.
Perform one of the following:
•
Follow the instructions on screen and the actions required to remedy the error
•
Look for a description of the error in this user guide and follow the instructions provided
In some cases, you may need to contact your service provider for technical assistance if one or more of the
following is true:
•
The error cannot be remedied through the action suggested on your PC screen
•
The error and its remedy are not described in this user guide
•
The system fails to report the error on your screen
Requesting technical assistance
In order to get the best and fastest solution to your problem, you should prepare as much information as
possible before calling your service provider for technical assistance. Your manufacture’s website contains
service provider contact information.
See instructions at the beginning of this section