Chapter 3: Installing the Wi-Fi cable modem
You can enable or disable this feature which is available for the LAN Ethernet port
Set up an Ethernet port connection for your data input
(page 66) for more information.
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not
included) and then connect the other end of the coaxial cable to the
Cable
connector on
the rear of your G34/G36.
■
Use your hand to tighten the connectors to avoid damaging them. Proceed with step
2.
■
Connect an Ethernet cable to the fourth
Ethernet
port on the rear of your G34/G36.
Proceed with step 3.
2. Connect an Ethernet cable to any available
Ethernet
port on the rear of your G34/G36.
3. Connect the other end of the Ethernet cable to the
Ethernet
port on your computer.
Optional
: Repeat steps 2 and 3 for an additional computer or other network device that
you want to install as a wired connection on your home network.
4. Connect the power cord to the
Power
port on the rear of your G34/G36.
5. Plug the other end of the power cord into an electrical wall outlet that is not controlled
by a wall switch.
Note:
This automatically powers ON your G34/G36. There may be up to a 15
second delay for the LED on the G34/G36 front panel to light up after the power
is connected.
Although your computer may already be configured to automatically access the
Internet, you should still perform the following connectivity test to verify that the
devices were connected properly.
6. Power ON the computer connected to your G34/G36 if it is turned off, and then log in.
7. Contact your service provider to activate (provision) the G34/G36. You may have to
provide the
HFC MAC ID
listed on the
Wi‑Fi
cable modem label.
8. Enter your service provider’s web browser URL:
■
Comcast/Xfinity:
http://www.xfinity.com/activate
■
■
Spectrum:
http://spectrum.net/selfinstall
9. After the G34/G36 is provisioned (or activated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on your computer.
10. Click
or type a valid URL in the address bar and then press
Enter
.
The ARRIS SURFboard website or your URL of choice should open. If the website fails to
open, please contact your service provider for assistance.
11. Check that the front panel LED on the G34/G36 lights up in sequential order. See
(page 13) for additional LED status information.
■
If the LED did not light up and you do not have an Internet connection, you may
have to contact your service provider to reactivate the G34/G36 or check for signal
issues.
■
If you still cannot connect to the Internet, please call ARRIS Technical Support at
1-877-466-8646
for assistance.
SURFboard
®
G34/G36 DOCSIS
®
3.1 Wi-Fi
®
Cable Modem User Guide STANDARD Revision x.3
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