CommScope Arris G34 User Manual Download

Page: 15 / 76

Chapter 2: Product overview

Table 3: G34/G36 rear panel ports & connectors

Port name

Description

Reset button

Reset button located on the rear panel of your G34/G36 can be used

to either reboot your G34/G36 or reset the G34/G36 configuration

settings. See

Reboot the G34/G36 using the Reset button

(page 68)and

Restore the G34/G36 default configuration settings

(page 60) for more

information.

10/100/1000

Four one-gigabit Ethernet ports for RJ-45 network cable connections:

■

Green: LED is ON - Indicates the Online status is in DOCSIS 3.0 mode

■

Blue: LED is ON - Indicates the Online status is in DOCSIS 3.1 mode

■

Green: LED is Blinking - Indicates downstream/upstream channel search

■

Amber: LED is ON - Indicates the unit is powered on/off

■

Amber: LED is Blinking - Indicates the firmware download is in progress

■

Blue/Green: LED is Blinking - Indicates error mode in sequence

■

Light Blue: LED is ON: Indicates the WAN is selected over the Ethernet

mode

Coaxial cable connector

Power port

100 - 240 VAC Power connector must reflect a 12 VDC @2.5A power

adapter.

Warning:

To avoid any damage to your G34/G36, only use the

power supply included in the G34/G36 box.

2.5G

This is available in only G36 Wi-Fi cable modem to connect to the 2.5G

Ethernet port.

SURFboard

G34/G36 DOCSIS

3.1 Wi-Fi

Cable Modem User Guide STANDARD Revision x.3

Summary of Contents for Arris G34

Page 1: ...SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 P N 365 095 36134 ...

Page 2: ...e property of their respective owners Wi Fi Alliance Wi Fi the Wi Fi logo the Wi Fi CERTIFIED logo Wi Fi protected access WPA the Wi Fi Protected Setup logo and WMM are registered trademarks of Wi Fi Alliance Wi Fi Protected Setup Wi Fi Multimedia and WPA2 are trademarks of Wi Fi Alliance CommScope provides this guide without warranty of any kind implied or expressed including but not limited to t...

Page 3: ...ystem components To ensure regulatory and safety compliance use only the provided power and interface cables and install them properly Different types of cord sets may be used for connections to the main POWER supply circuit Use only a main line cord that complies with all applicable device safety requirements of the country of use Installation of this device must be in accordance with national wi...

Page 4: ...ak Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device free from vibration and dust Wipe the device with a clean dry cloth Never use cleaning fluid or similar chemicals Do not spray cleaners directly on the device or use forced air to remove dust For added protection unplug the device from the w...

Page 5: ...g two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation CAUTION Any changes or modifications not expressly approved by CommScope for compliance could void the user s authority to operate the equipment FCC Declaration of Conformity CommScope Inc 3871 Lakefield Drive Suwanee GA...

Page 6: ...le policy for the use of wireless equipment in a specific organization or environment you are encouraged to ask for authorization to use the device prior to turning on the equipment The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product or the substitution or attachment of connecting cables and equi...

Page 7: ...r residential or commercial waste Contact your local authorities for information about practices established for your region If collection systems are not available call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 7 ...

Page 8: ...SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 8 ...

Page 9: ...ng the Windows task bar 23 Connect using the Windows control panel 25 Test your Wi Fi network connection 28 Chapter 5 Using the Wi Fi Cable Modem Web Manager 30 Start the G34 G36 Web Manager first time login 30 Start the G34 G36 Web Manager 33 G34 G36 Web Manager menu links 35 Exit the G34 G36 Web Manager 37 Chapter 6 Configuring your Wi Fi network 38 Set up your Wi Fi network 38 Change your Wi Fi...

Page 10: ...m and connected networks 65 View the G34 G36 system hardware information 65 View the G34 G36 software version 66 Set up an Ethernet port connection for your data input 66 Reboot the G34 G36 68 Reboot the G34 G36 using the Reset button 68 Reboot the G34 G36 using the Web Manager 69 Restore the G34 G36 default configuration settings 70 Exit the G34 G36 Web Manager 71 Chapter 9 Troubleshooting tips 7...

Page 11: ...nstructions for installing and configuring your G34 G36 setting up secure Wi Fi network connections for your network devices and managing your Wi Fi home network configuration In the box Before installing your G34 G36 check that the items listed in the table below are included in the G34 G36 product box If any items are missing please call ARRIS technical support at 1 877 466 8646 for assistance T...

Page 12: ...Ethernet cable for each additional Ethernet enabled device System requirements High speed Internet access account Web browser access Internet Explorer Google Chrome Firefox or Safari Compatible operating systems Windows 10 Windows 8 Windows 8 1 Windows 7 service pack 1 SP1 Note Although older versions of Microsoft Windows operating systems are no longer specifically supported they should still fun...

Page 13: ... description LED status LED status description Amber Solid Power is connected Green Blinking Acquiring downstream upstream connection Green Solid Online status in DOCSIS 3 0 mode Blue Solid Online status in DOCSIS 3 1 SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 13 ...

Page 14: ...ED status description mode Light Blue Solid WAN over Ethernet mode Amber Blinking Firmware download Rear panel Figure 2a G34 rear view Figure 2b G36 rear view SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 14 ...

Page 15: ...Indicates the Online status is in DOCSIS 3 1 mode Green LED is Blinking Indicates downstream upstream channel search Amber LED is ON Indicates the unit is powered on off Amber LED is Blinking Indicates the firmware download is in progress Blue Green LED is Blinking Indicates error mode in sequence Light Blue LED is ON Indicates the WAN is selected over the Ethernet mode Coaxial cable connector Pow...

Page 16: ...net service or technical support issues To activate your Internet service contact your service provider for assistance When contacting your service provider or ARRIS Technical Support page 12 you may have to provide the following information listed on the G34 G36 labels Wi Fi cable modem Model name G34 G36 Wi Fi cable modem Serial number SN Wi Fi cable modem MAC address HFC MAC SURFboard G34 G36 D...

Page 17: ...When contacting your service provider you may need the information listed on the G34 G36 label on the bottom of your G34 G36 Make sure you have the Wi Fi cable modem model name G34 G36 HFC MAD ID and the serial number SN see Wi Fi cable modem label page 16 for more information Choose a location in your home where your computer and Wi Fi cable modem are preferably near existing cable and electrical...

Page 18: ...lace of an RF cable connection You will be able to connect to an alternate Internet connection and use your G34 G36 as your router and Wi Fi source This is a useful feature if you choose to change your Internet service to a provider that is not a cable operator You can still use the G34 G36 as your Wi Fi router SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 18 ...

Page 19: ...r is connected Although your computer may already be configured to automatically access the Internet you should still perform the following connectivity test to verify that the devices were connected properly 6 Power ON the computer connected to your G34 G36 if it is turned off and then log in 7 Contact your service provider to activate provision the G34 G36 You may have to provide the HFC MAC ID ...

Page 20: ... connection on your home network Choose one of the following Set up a Wi Fi network connection using your mobile device page 20 Set up a Wi Fi network connection using your client device page 22 Quick connect using the Windows task bar page 23 Connect using the Windows control panel page 25 Set up a Wi Fi network connection using your mobile device The ARRIS SURFboard Central mobile app is a quick...

Page 21: ...ntral window displays Figure 7 SURFboard Central mobile app open screen Note After the download is finished the ARRIS SURFboard Central mobile app shortcut will be added to your mobile device Home or Apps screen 5 Tap OPEN to launch the SURFboard Central mobile app The SURFboard Central mobile app opening screens display SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x...

Page 22: ...ame and network password are listed on the G34 G36 Wi Fi cable modem label page 16 Choose one of the options listed below for the client device you are using to set up a Wi Fi network connection on your home network Repeat for each additional device Personal Computer PC Select one of the following Quick connect using the Windows task bar page 23 Connect using the Windows control panel page 25 The ...

Page 23: ... log on Your computer must be within range of your Wi Fi network to connect to it 4 Click OK Apple mobile device From the Home screen on your client device 1 Select Settings to open the Wi Fi screen 2 Select Wi Fi to turn it ON Your device will automatically start searching and then list the available Wi Fi networks 3 Select the Wi Fi network name SSID for your home network from the list to connec...

Page 24: ...e Wi Fi cable modem on the bottom of your G34 G36 Note You must use the default SSID listed on the Wi Fi cable modem label when installing the Wi Fi cable modem and setting up your first Wi Fi network connection You can change the SSID after your network connections are up and running See Change your Wi Fi network name SSID page 42 for more information Figure 11 Sample Wi Fi network connection scr...

Page 25: ...odem label or enter your own personal Wi Fi network password See Change the login password page 46 for more information on creating login passwords If you have already changed your Wi Fi network password using the G34 G36 Web Manager enter that password in the Enter the network security key field and then click Next Figure 13 Network security key window Connect using the Windows control panel 1 Fr...

Page 26: ...4 Setting up a Wi Fi network connection 3 Click Set up a new connection or network under Change your networking settings panel SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 26 ...

Page 27: ...n Figure 15 Set up a connection or network window 4 Click Manually connect to a wireless network and then click Next Figure 16 Manually connect to a wireless window SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 27 ...

Page 28: ...he G34 G36 8 Enter a security code passphrase for your Wi Fi network password in the Security Key field You can use the default WI FI SECURITY KEY listed on the G34 G36 Wi Fi cable modem label or create your own personal network password Note Remember to use a unique combination of letters numbers and special characters to create a more secure password See Change the login password page 46 for mor...

Page 29: ...uch as Internet Explorer Google Chrome Firefox or Safari 4 Type a valid URL such as www surfboard com in the address bar and then press Enter If the website failed to open please contact your service provider or call ARRIS Technical Support at 1 877 466 8646 for assistance SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 29 ...

Page 30: ...ant to ARRIS The first time you log on to the G34 G36 the Gateway Home Network Wizard opens for you to set up your login password The wizard walks you through setting up your G34 G36 Web Manager login password Wi Fi home network security information and time zone 1 Open a web browser such as Internet Explorer Google Chrome Firefox or Safari on your client device for example a computer or a laptop ...

Page 31: ...required to log in to the G34 G36 Web Manager Write it down and place it in a secure place for future reference and availability if needed Figure 17 G34 G36 Home Network Wizard Step 1 screen 6 Enter the four digit CAPTCHA code in the Type CAPTCHA Here entry box 7 Click NEXT STEP to continue The G34 G36 Home Network Wizard Step 2 screen displays SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User G...

Page 32: ...Fi Security Key network password WPA2 PSK AES Wi Fi Protected Access version 2 with Pre Shared Key WPAWPA2 PSK TKIP AES Recommended Wi Fi Protected Access version 2 with Pre Shared Key most compatible WPA3 Personal AES Wi Fi Protected Access version 3 with Pre Shared Key WPA 2 WPA3 Mixed Personal AES Recommended Combination Wi Fi Protected Access version 2 and Wi Fi Protected Access version 3 and ...

Page 33: ...the Time Zone drop down list 14 Click FINISH Start the G34 G36 Web Manager To open the G34 G36 Web Manager 1 Open a web browser such as Internet Explorer Google Chrome Firefox or Safari on the computer or laptop connected to your G34 G36 2 Type the default LAN IP address 192 168 0 1 in the Address bar and then press Enter to log onto the G34 G36 and open the G34 G36 Web Manager Login screen SURFbo...

Page 34: ...me field 4 Type your new password in the Password field Figure 21 G34 G36 Web Manager Login screen 5 Click LOGIN to open the G34 G36 Web Manager The Product Registration window opens Figure 22 G34 G36 Product Registration screen 6 Click Register Ask me later or Stop asking to proceed SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 34 ...

Page 35: ...e your home network for Wi Fi G34 G36 Web Manager menu links The G34 G36 main menu links and related submenu option links are displayed along the left side of the G34 G36 Web Manager screen Click on the main menu link to expand the list of submenu options SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 35 ...

Page 36: ...acks from hackers or viruses Software Displays information related to the G34 G36 software version Hardware Displays status information for the G34 G36 hardware such as the battery status Ethernet connection s and Wi Fi connections Time Allows you to set the time on your G34 G36 based on your selected time zone Wizard Allows you to configure the default network settings on your G34 G36 to set up a...

Page 37: ...ertain problems that may occur with your G34 G36 Exit the G34 G36 Web Manager To log out and close the G34 G36 Web Manager Click Logout link located in the upper right corner of the G34 G36 Web Manager screen Figure 25 G34 G36 Web Manager logout link SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 37 ...

Page 38: ...ultiple Wi Fi networks on your G34 G36 Set up your Wi Fi network 1 Open a web browser and log on to the G34 G36 to open the G34 G36 Web Manager See Start the G34 G36 Web Manager first time login page 30 for more information if necessary 2 Click the menu links Gateway Connection Wi Fi Networks The Gateway Connection Wi Fi screen appears Figure 26 G34 G36 Wi Fi connection screen SURFboard G34 G36 DO...

Page 39: ...ity Mode drop down list WPA2 PSK TKIP AES Recommended Wi Fi Protected Access version 2 with Pre Shared Key most compatible This is the default network security option for your G34 G36 It provides the highest security and performance for your Wi Fi network WPA2 PSK AES Wi Fi Protected Access version 2 with Pre Shared Key Open risky not secure not recommended This network security option does not pr...

Page 40: ...rk 9 Select the Enable WMM checkbox to turn ON Wi Fi Multi media functionality Enabling WMM can help control latency and jitter when transmitting multi media content over a Wi Fi connection This quality of service mechanism uses four access categories Voice Video Best effort Background WMM ensures that applications with low tolerance for latency and jitter are treated with higher priority than les...

Page 41: ...rom the Tx Power drop down list 18 Select a channel number Auto 1 through 11 from the Channel drop down list to set the communications channel for your Wi Fi cable modem Note For 2 4 GHz Wi Fi networks it is recommended to use Channel 1 6 or 11 if it is not listed as the Current Channel In the Wi Fi spectrum there are multiple channels that overlap and thus degrade Wi Fi network performance Channe...

Page 42: ...lable Wi Fi networks SSIDs near your home for example neighbors or local businesses will display when you or someone else in your home attempts to establish a Wi Fi network connection For security purposes and quick recognition of your Wi Fi network ARRIS recommends that you change the default SSID Note When you change the SSID any Wi Fi devices that are connected to your Wi Fi network will be dis...

Page 43: ... under the Connection submenu options to open the Gateway Connection Wi Fi screen Figure 30 G34 G36 change Wi Fi network name SSID screen 4 Click the 2 4 GHz EDIT or 5 GHz EDIT button in the Home Wi Fi Network section to select the current Wi Fi frequency range for your Wi Fi home network SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 43 ...

Page 44: ...nd lowercase letters and numbers Special characters and spaces are not acceptable 8 Select the Show Network Password checkbox to view your network password 9 Enter the four digit CAPTCHA code located in the Type CAPTCHA Here entry box 10 Click SAVE SETTINGS to update your new SSID Set up WPS on your Wi Fi network You can set up the Wi Fi Protected Setup WPS PIN option on your G34 G36 to connect WP...

Page 45: ...e WPS Pin Method Disable button to turn OFF WPS Pin connections 6 To proceed with the PIN method click the PIN Method option and then Enter the WPS Pin number listed in the AP PIN field when you are prompted on your WPS device screen 7 Click PAIR to connect your WPS enabled device 8 Repeat steps 6 through 8 for each additional WPS enabled device that you want to connect to your Wi Fi home network ...

Page 46: ...g in to the G34 G36 Web Manager you will be prompted to change the default login password You will have the option to either keep the default password or change it recommended Please note that if you do not change the default login password the same message will display every time you log in to the G34 G36 Web Manager Note If you are already logged in to the Web manager start with step 6 to change...

Page 47: ... Manager 6 Click the User Account main menu link to change the password Figure 34 G34 G36 Change Password screen 7 Enter the current admin password in the Current Password field 8 Enter your new admin password in the New Password field Note Remember passwords are case sensitive and that you can use any combination of the following letters numbers and special characters SURFboard G34 G36 DOCSIS 3 1...

Page 48: ...rk devices on your Wi Fi home network You can also block Java Applets Cookies ActiveX controls popup windows Proxies and website access to protect the network devices on your home network from hackers viruses and other attacks from the Internet To set the firewall protection level on your G34 G36 1 From any G34 G36 Web Manager screen click the Gateway menu link on the G34 G36 Web Manager screen 2 ...

Page 49: ...l IPv4 high security level screen Medium Safer configuration medium security level Figure 37 Firewall IPv4 medium security level screen Low Common security low security level higher risk SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 49 ...

Page 50: ...eywords Set time limitations for computer usage or Internet access Note Any Parental Control filters that do not include assigned ports will apply to all ports This also applies to MAC addresses You can also link each user or client device on your home network to specific rules for login time access and content filtering To set up Parental Control on your home network 1 From any G34 G36 Web Manage...

Page 51: ...cked screen 5 To fully block a website enter the website address in the URL field and then click the Yes Always Block button 6 Click SAVE 7 Repeat steps 5 and 6 for each website that you want to block 8 To block a website for specific days and times enter the website address in the URL field and then click the No Always Block button 9 Select the Start from and End on times of the day in the Set Bl...

Page 52: ...e User Defined Service field 15 Select UDP TCP or TCP UDP for the port filter type from the Protocol drop down list 16 Enter the range of port numbers for the port filter range in the Start Port and End Port fields 17 To fully block a service click Yes in the Always Block field 18 To block a service for specific days and times click No in the Always Block field and then specify the time and days i...

Page 53: ...e device you want to restrict 23 If you want to restrict your devices click Block All and then click ADD ALLOWED DEVICE to add only the device you do not want to restrict Figure 44 Add Blocked device screen 24 To manually block a device type the Device name and the MAC address fields 25 To fully block a device click Yes in the Always Block field SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User ...

Page 54: ...ports or IP addresses on the Internet behind the firewall on your home or small business network It also allows for remote access to your wireless computer or other client devices The inbound traffic from the Internet such as specific websites or online gaming applications is forwarded to the designated open ports that you set up Note ARRIS recommends that you manually configure the TCP IP setting...

Page 55: ... Note When Other is selected the Service Name field will display Enter a name for the service type you will be using 6 Select TCP UDP TCP or UDP for the Internet data transmission protocol from the Service Type drop down list 7 Do one of the following Enter the IP address of your local computer that you are setting up for port forwarding in the Server IPv4 Address field Enter the IP address for yo...

Page 56: ...affic on specific ports on your home network Port Triggering can be useful for some applications such as video conferencing online chatting and online gaming that may require specific port numbers with bi directional traffic to function properly Note If the G34 G36 firewall is enabled and custom port triggers are set up then you must configure the firewall to allow traffic through those custom por...

Page 57: ...ice Name field 6 Select TCP UDP TCP or UDP from the Service Type drop down list 7 Enter the starting port number in the Trigger Port From field 8 Enter the ending port number in the Trigger Port To field 9 Enter the starting port number in the Target Port From field 10 Enter the ending port number in the Target Port To field 11 Click ADD to create the port trigger 12 Repeat steps 4 through 11 to c...

Page 58: ...client device on your home network to be the DMZ Host That client device will operate outside of the G34 G36 firewall and allow remote access from the Internet to your client device gaming device or other IP enabled device The DMZ Host feature will only allow outside users to have direct access to the designated DMZ Host device and not your home network To create the DMZ host 1 From any G34 G36 We...

Page 59: ...se all the ports when you are finished with the needed application If you do not reset the IP address that computer will be exposed to the public Internet Set up the ALG Application Layer Gateway ALG allows your router to recognize and treats certain network protocols Note Please change these settings if recommended by your service provider To set up the ALG 1 From any G34 G36 Web Manager screen c...

Page 60: ...admin password To open the Restart Restore Gateway screen 1 From any G34 G36 Web Manager screen click the Troubleshooting menu link 2 Click Restart Restore from the Troubleshooting submenu links to display the Troubleshooting Restart Restore Gateway screen Figure 54 G34 G36 restore settings screen 3 Click RESTORE Wi Fi SETTINGS to reset your G34 G36 Wi Fi settings Figure 55 G34 G36 restore setting...

Page 61: ... Information screen 3 Click Enable button to set up the routing information 4 Specify the details for the RIP Routing Information Protocol and Routed Subnet Configuration 5 Click SAVE to save the changes Set up Dynamic DNS client You can configure your Gateway s router functionality as a Dynamic DNS client To create as DNS client 1 From any G34 G36 Web Manager screen click the Advanced menu link 2...

Page 62: ...NS client click the Disable button and then click SAVE Manage UPnP network The UPnP enabled gateway discovers all UPnP devices such as printers and computers Using UPnP the ports are automatically open for appropriate services and applications 1 From any G34 G36 Web Manager screen click the Advanced menu link 2 Click Device Discovery to manage UPnP screen Figure 58 Advanced Device Discovery screen...

Page 63: ...ices such as printers and computers to connect to a network automatically 7 Click SAVE Set up MAC bridging Using MAC bridging mechanism you can allow devices on your LAN network to directly connect to the WAN network The bridged device will get the IP address from your Internet provider and does not have access to your local network To set up the MAC bridging 1 From any G34 G36 Web Manager screen ...

Page 64: ...your Wi Fi network Figure 59 MAC Bridging screen 3 Enter the MAC addresses of the device or the MAC range that you want to allow to connect to the WAN SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revision x 3 64 ...

Page 65: ...ormation for your G34 G36 This information may be helpful if you contact ARRIS Comcast or Cox for technical assistance To open the G34 G36 Hardware screen 1 From any G34 G36 Web Manager screen click the Gateway menu link 2 Click Hardware from the Gateway submenu links and then click System Hardware from the Hardware submenu options to display the Gateway System Hardware screen Figure 60 G34 G36 Sy...

Page 66: ...from the Gateway submenu links to display the Gateway Software screen Figure 61 G34 G36 hardware information screen Set up an Ethernet port connection for your data input If you have installed your G34 G36 using an Ethernet port for your data input perform the following to activate the Ethernet port To open the Gateway hardware Ethernet screen 1 From any G34 G36 Web manager screen click the Connec...

Page 67: ...ice with an Ethernet connection from the modem device to the G34 G36 Ethernet port 4 From any G34 G36 Web manager screen click the Gateway menu link 1 Click Software from the Gateway submenu links to display the Gateway Software screen 2 Click Ethernet from the Hardware submenu links Figure 63 G34 G36 Gateway Hardware Ethernet screen 3 Click the Enable button in the LAN Ethernet Port 4 box SURFboa...

Page 68: ...4 G36 using the Reset button page 68 OR Reboot the G34 G36 using the Web Manager page 69 Reboot the G34 G36 using the Reset button To reboot or restart your G34 G36 using the Reset button 1 Insert the end of a paper clip or other small object with a narrow tip into the indented Reset button opening on the rear of your G34 G36 SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD Revis...

Page 69: ...ttings e g admin password network name SSID and password will be deleted and replaced with the factory default configuration 3 Remove the paper clip or small object from the Reset opening Reboot the G34 G36 using the Web Manager To reboot or restart your G34 G36 using the G34 G36 Web Manager 1 From any G34 G36 Web Manager screen click the Troubleshooting menu link 2 Click Restart Restore Gateway f...

Page 70: ...t G34 G36 configuration settings and allow you to restore the default original G34 G36 configuration Note After the configuration settings are restored the G34 G36 will automatically reboot and you will have to log in using the default username admin and your current admin password To open the Reset Restore Gateway screen 1 From any G34 G36 Web Manager screen click the Troubleshooting menu link 2 ...

Page 71: ...en 4 Click OK to restore the Wi Fi factory defaults The Operation in Progress for restarting the Wi Fi radios message displays Exit the G34 G36 Web Manager To log out and close the G34 G36 Web Manager Click the Logout link located in the upper right corner of the G34 G36 Web Manager screen Figure 69 G34 G36 Web Manager logout link SURFboard G34 G36 DOCSIS 3 1 Wi Fi Cable Modem User Guide STANDARD ...

Page 72: ...ision to ensure your cable service is operating properly If none of the above solutions resolves the problem contact your service provider or call ARRIS Technical Support at 1 877 466 8646 for assistance Cannot Access the Internet Check that all cable and power connections on your and computer are properly connected Check that the front panel LED is lit up solid Contact your service provider for a...

Page 73: ...duct directly from ARRIS or from a ARRIS authorized retail reseller ARRIS does not warrant this Product to you the end user A limited warranty for this Product including Software may have been provided to your cable operator or Internet Service Provider Service Provider from whom you obtained the Product Please contact your Service Provider if you experience problems with this Product General Info...

Page 74: ...made or suffered by you or another person and whether based in contract or tort IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT INDIRECT GENERAL SPECIAL INCIDENTAL CONSEQUENTIAL EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF INFORMATION OR AN...

Page 75: ......

Page 76: ...Corporate Headquarters CommScope Hickory North Carolina 28602 USA T 1 828 324 2200 www commscope com ...

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