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Transferring Calls

6.1 Transferring Calls

You can transfer calls from one station to another in one of two ways.
If you first identify the caller to the party to receive the transfer, thus
giving that user the opportunity to prepare for the call, you have made a
screened transfer. If you transfer the call without first announcing it,
you have made an unscreened transfer.

If the telephone to which you are transferring the call is busy, you must
recover the call yourself or take one of several options that may be
available at your telephone. Also, if a transferred call is not answered
after a certain length of time (as set by the system) it recalls to your
telephone. Again, there are several options that you have available for
servicing the returning call (see the following pages for more
transferring information).

6

GCA70–245

Transferring Calls

LCD Speakerphone Reference Manual 6–1

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Summary of Contents for DSU and DSU II

Page 1: ...CD Speakerphone System Reference Manual MUTE SHIFT SPEAKER INTERCOM TRNS CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 6 5 4 COMDIAL 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY 0 SHIFT MUTE SPEAKER TRNS CONF HOLD TAP MESSAGE R ...

Page 2: ...e encountered by incompatible features Notwithstanding anything contained in this publication to the contrary Comdial makes no representation herein as to the compatibility of features 2 12 97 This reference manual applies to the following system and telephone models System Models DSU systems with software 20A and later DSU II systems with software 4A and later Telephone Models Impact 8012S Rev A ...

Page 3: ...ponse Messages 2 2 2 3 Direct Inward Station Dialing 2 6 2 4 Naming The System Telephones 2 8 2 5 Setting The Music On Hold Feature 2 12 2 6 Setting The Night Transfer Of Ringing Mode 2 13 2 7 Setting The Night Transfer Button 2 14 2 8 Setting The System Clock 2 14 2 9 Station Message Detail Accounting SMDA Printout 2 15 2 10 Storing The System Speed Dial Numbers 2 16 2 11 System Alarm Reporting 2...

Page 4: ...e Queuing 4 5 4 6 Displaying Call Cost Timer 4 6 4 7 Making Intercom Calls 4 7 4 8 Camping At Another Telephone And Waiting For An Automatic Callback 4 8 4 9 Camping At Another Telephone And Waiting For An Answer Call Waiting 4 9 4 10 Overriding A Call 4 9 4 11 Making A Subdued Off Hook Voice Announcement 4 10 4 12 Using Dial By Name 4 11 5 Holding Calls 5 1 5 1 Holding A Call 5 1 5 2 Using Exclus...

Page 5: ...tic Set Relocation 8 7 8 8 Listening To A Call Over The Telephone Speaker Group Listening 8 8 8 9 Making A Call Non Private 8 8 8 10 Monitoring a Conversation Between Two Telephones Service Observing 8 9 8 11 Muting Your Telephone 8 9 8 12 Operating Your Telephone As A Departmental Station 8 10 8 13 Sending A Paging Announcement 8 11 8 14 Setting A Do Not Disturb At Your Telephone 8 13 8 15 Settin...

Page 6: ...ng Autodial And Speed Dial Numbers 10 4 10 3 Storing A DSS Number 10 5 10 4 Storing The Feature Buttons 10 6 10 5 Storing The Special Purpose Feature Buttons 10 8 10 6 Response Message Programming 10 9 10 7 Automatic Redial Programming 10 9 10 8 Assist Button Programming 10 10 10 9 Transfer Button Programming 10 10 10 10 Subdued Off Hook Voice Announce SOHVA Button Programming 10 11 10 11 Group Li...

Page 7: ...alls Chapter Eight Using The Other Telephone Features Chapter Nine Using Non Verbal Messaging Chapter Ten Programming Your Telephone Chapter Eleven Troubleshooting Your Telephone For your convenience a quick reference guide a glossary and an alphabetical index are included in the back of this user s guide NOTE Throughout this book all references to fixed buttons are printed in upper case bold type...

Page 8: ...pically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker NOTE The 8324F speakerphone can function in the full duplex or half duplex mode Both sets of guidelines section 1 2 1 and section 1 2 2 are applicable to the 8324F The 8012S 8024S 8324S and 8312S speakerphones only function in the half duplex mode only section ...

Page 9: ...pending on the telephone line conditions and the type of speakerphone at the other end it may not be possible for the 8324F to operate in full duplex mode If the speakerphone at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode When using a full duplex ...

Page 10: ...speaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated swi...

Page 11: ...swers speak toward the telephone To automatically dial a number using your speakerphone 1 Press the preprogrammed speed dial or DSS button and speak toward the telephone when your party answers To answer a call with your speakerphone 1 Press the INTERCOM or line button with flashing red or orange light 2 Speak toward the telephone to answer the call 3 To end a call with your speakerphone press SPE...

Page 12: ...n NOTE Not used on a DSU DSU II system 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY 0 SHIFT MUTE SPEAKER TRNS CONF HOLD TAP MESSAGE Telephone Speaker Dialpad Handset Programmable Buttons Speaker Button Microphone Opening Intercom Button SCS03A LCD Alphanumeric Display Interactive Buttons NOT programmable Shift Button Mute Button Hold Button Message Waiting Light TAP Button Transfer Conference...

Page 13: ... Optional Headset Line Cord Handset MUTE SHIFT SPEAKER INTERCOM TRNS CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 6 5 4 AW700 R LCD Alphanumeric Display Speaker Handset TAP Button Transfer Conference Button Message Waiting Light Hold Button Intercom Button Microphone Opening Speaker Button Mute Button Shift Button Volume Down Keypad Programmable Buttons Interactive Buttons NO...

Page 14: ...R Clear 7 5 CWAIT Call Waiting 4 9 DARK Dark Contrast 7 1 DISP Display Contrast 7 1 DND Do Not Disturb 7 13 DSS Direct Station Select 9 3 EXIT Exit 9 5 EXT Speed Dial Calling 4 12 FEAT Feature 9 5 FWD Forward 7 5 G followed by last number Group 4 4 HOLD Hold 5 1 HVHLD Have Hold 3 7 INT Intercom Calling 4 12 L followed by last number Line 5 1 Last No Saved Last Number Saved 4 3 LIGHT Light Contrast...

Page 15: ...ING Ring Tone 7 15 S followed by last number Station 5 1 SAVE Save Number 4 3 SDIAL Speed Dial 9 2 SEND Send Transfer 6 1 SET Set 7 5 SOHVA Subdued Off Hook Voice Announce 4 11 TIMER Timer 4 6 TKMSG Take Message 3 7 VAB Voice Announce Block 7 2 Voice Ann Block Voice Announce Block 7 2 GCA70 245 Introducing The LCD Speakerphone LCD Speakerphone Reference Manual 1 9 ...

Page 16: ...in number sequences during programming Interactive Buttons Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM Selects an intercom line Initiates many of the telephone s features Message Waiting Light HOLD button on 8024 8012 dedicated MESSAGE butto...

Page 17: ...urns your speaker on or off Disconnects a call when you are on a handsfree call Ends or cancels programming Activates group listen feature TAP Button must be preprogrammed for only one of the following functions Recalls dial tone or activates host system features Retrieves held calls or last call placed on hold Transfer Conference Button TRANSFER CONFERENCE Transfers calls Sets up conference calls...

Page 18: ...l be answered when you take the telephone off hook Winking green line is on hold at your station Winking red line is on hold at another station Fluttering green line has recalled from hold at your station Fluttering red line has recalled from hold at another station Next to a fixed feature or programmable feature button Steady red the feature is on Steady off the feature is off Next to an INTERCOM...

Page 19: ...xt to the SHIFT button On steady shift mode is activated to allow access to autodial numbers programmed under DSS buttons 1 6 Understanding What the Rings Mean Two short rings intercom call Single longer ring outside call One short ring burst voice announce Three short ring bursts ring back from a held call callback from a queued call You can vary the ringing tone of your telephone choosing from o...

Page 20: ... pivoting the telephone upward with one hand pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone Notice that there are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at your desired height find the closest pair of notches corresponding to that height and engage the suppor...

Page 21: ...ndant you should closely study this chapter before you begin operating the system Within this chapter you will find helpful information on programming all of the special features on your telephone that are unique to attendant station operation and you will also find information on the LCD s and their meanings NOTE If possible read all of this chapter before you attempt to operate your telephone sy...

Page 22: ...s To store the LCD messages 1 Write your messages on the chart on page 2 5 each message can have up to 16 characters 2 Use the letter code table on page 2 4 to assign a number to each letter 3 Write these numbers on the chart line beside the message letters 4 Press INTERCOM 5 Dial 0 5 6 Dial a message location number 1 0 7 Dial to clear current message 8 Compose your messages by dialing the two di...

Page 23: ... 73 21 41 32 T A K E space M E S S A G E 4 Dial and press SPEAKER to end 5 When you are finished creating and programming messages fill in the list on page 2 5 of this guide Make a list of the stored messages and their location numbers and give each station user a copy GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 3 ...

Page 24: ... 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 Programming The Attendant Features GCA70 245 2 4 LCD Speakerphone Reference Manual ...

Page 25: ...LCD Message List Location Code Message Letter Codes 1 Back at System Message 2 Call System Message 3 4 5 6 7 8 9 0 GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 5 ...

Page 26: ...call in another manner described below When a caller makes a DISD call from an outside line he or she will initially hear ringing The system will answer the call with a DISD continuous dial tone the caller can then dial an extension number If called station is idle a tone is sounded and called station rings If the call is answered by another station user the caller can ask for transfer to desired ...

Page 27: ... receives no answer If an invalid extension number is dialed an error tone is sounded before DISD dial tone is returned caller can redial If mistake in dialing is made caller can dial for new DISD dial tone If extension number dialing is not completed within the programmed dial time limit call is routed to DISD assist station if available otherwise the line is dropped NOTE See section 2 14 for DVA...

Page 28: ...elephones as follows 1 Use letter code table page 2 9 to compose names for all telephones requiring them the system accepts up to seven letters per name 2 Press INTERCOM 3 Dial 0 6 4 Dial the station number of the telephone to be named 10 57 5 Dial to clear current entry 6 Dial two digit codes that correspond to letters in name 7 Dial to continue entering station names repeat above steps beginning...

Page 29: ... 36 28 G 41 g 44 29 H 42 h 45 1 01 I 43 i 46 2 02 J 51 j 54 3 03 K 52 k 55 4 04 L 53 l 56 5 05 M 61 m 64 6 06 N 62 n 65 7 07 O 63 o 66 8 08 P 71 p 74 9 09 Q 11 q 14 0 00 R 72 r 75 S 73 s 76 T 81 t 84 U 82 u 85 V 83 v 86 W 91 w 94 X 92 x 95 Y 93 y 96 Z 13 z 16 GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 9 ...

Page 30: ...Station Names Record telephone names here Copy this sheet for more record space Ext Name Ext Name Ext Name Programming The Attendant Features GCA70 245 2 10 LCD Speakerphone Reference Manual ...

Page 31: ...Station Names Record telephone names here Copy this sheet for more record space Ext Name Ext Name Ext Name GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 11 ...

Page 32: ...usic on hold feature 1 Press INTERCOM 2 Dial 0 4 3 Press L1 top left hand programmable button to alternate the feature on and off OR dial 1 to enable dial 2 to disable NOTE Associated light will turn on when music on hold is provided and turn off when the feature is disabled 4 Press SPEAKER to end Programming The Attendant Features GCA70 245 2 12 LCD Speakerphone Reference Manual ...

Page 33: ...wer any ringing outside line The ability to answer a line from any station is also enabled through the night transfer of ringing mode To set the night transfer mode from the attendant s station 1 Press INTERCOM 2 Dial 0 3 3 Press L1 top left hand programmable button to alternate the feature between on and off OR dial 1 to enable dial 2 to disable NOTE Associated light will turn on when night trans...

Page 34: ...fer button again NOTE When the system is in night transfer mode the intercom light at station 10 and station 12 will flutter with repetitive off periods 2 8 Setting The System Clock You can program the system clock to maintain current date and time information The time and date appear on the LCD speakerphone for display To set the system clock from the attendant s station 1 Press INTERCOM 2 Dial 0...

Page 35: ... report dial 1 port number for single station report dial 2 for line report dial 3 for SMDA department report dial 4 for account code report dial 5 for automatic reports dial 6 to print all records dial 7 to delete SMDA records dial 0 for Departmental Call Distribution DCD report dial 8 to obtain the number of free records remaining in the system appears in LCD display dial 9 to abort printing 4 P...

Page 36: ...s from the attendant s station 1 Press INTERCOM 2 Dial 0 2 3 Dial 01 99 to choose storage location 4 Dial to clear current entry 5 Choose line that is to be used Dial 90 for no line assignment system will choose last line used at calling station or prime line if one is assigned to calling station OR dial 01 16 for lines 1 16 OR press HOLD then dial 17 24 for lines 17 24 OR dial 91 94 for line grou...

Page 37: ...aracters allowed OR Press TRANSFER CONFERENCE to leave name blank 8 Press TRANSFER CONFERENCE to save the number and name 9 Repeat above steps beginning with choice of storage location to store all speed dial numbers 10 Press SPEAKER to end GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 17 ...

Page 38: ...peed Dial Numbers Record system speed dial here Copy this sheet if you need more record space Loc Number Name Loc Number Name Programming The Attendant Features GCA70 245 2 18 LCD Speakerphone Reference Manual ...

Page 39: ...peed Dial Numbers Record system speed dial here Copy this sheet if you need more record space Loc Number Name Loc Number Name GCA70 245 Programming The Attendant Features LCD Speakerphone Reference Manual 2 19 ...

Page 40: ... good idea to write down which alarms are displayed so that you may report the nature of the alarms to your system installer To display alarm codes 1 Press and hold for 5 seconds The following status reports will be displayed Station disconnected from station port for more than five minutes Month day station port number and station extension number are shown Display shows Mo Da Pxx xxxx A Communic...

Page 41: ... transfer calls to the voice mail system 1 While on a call press preprogrammed Transfer To Voice Mail autodial button 2 Dial extension number followed by 2 of party to receive voice mail message The system will automatically dial into voice mail and direct the message to the appropriate voice mail location for later retrieval 2 13 Transferring Recalls To A Secondary Attendant Telephone The system ...

Page 42: ...r IMI66 132 DSU II for more information In general the voice prompt messages are of four categories illustrated in the following examples Day answer messages For DCD callers Welcome to Acme s sales department all of our agents are busy Please stay on the line and an agent will answer your call as soon as possible For DISD callers Welcome to Acme Company If you know your party s extension dial it n...

Page 43: ...recording 7 Read the message aloud into the telephone handset mouthpiece Note the length of time for the message Remember the maximum allowed time for messages is two minutes OR Start the audio tape recorder and play the pre recorded message 8 Press and repeat steps 5 7 for each message 9 Dial code to listen to your recorded messages Dial 1 to play day answer message Dial 2 to play night answer me...

Page 44: ...oice Announcing DVA continued 12 When finished press SPEAKER to end To change messages repeat procedure and make different selection Programming The Attendant Features GCA70 245 2 24 LCD Speakerphone Reference Manual ...

Page 45: ...ation selection DSS with busy lamp field BLF using the instructions provided previously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF console will not operate in a bridged mode ib64x IB64X DSS BLF C...

Page 46: ...ess one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appropriate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X ib48x Level access buttons IB48X DSS BLF Console ib24x Level access buttons IB24X DSS BLF Console Programmi...

Page 47: ...2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another An intercom party can call you through your speaker instead of ringing your telephone or an intercom party can ring your telephone if they desire intercom ringing sounds two short ring bursts You can block voice calls See the discussion titled 8 2 Blocking Voice Announced Calls for details if you w...

Page 48: ...privacy is desired NOTE If you place the call on hold or if you transfer it to another telephone the BLF light turns off You can retrieve the call if necessary by pressing TAP 3 4 Answering Night Transferred Calls The system attendant can take action that transfers incoming calls to a particular station or stations for off hour ringing See section titled Using Your Telephone to Transfer Calls Afte...

Page 49: ...phone in the system if you know the telephone s extension number To answer a call that is ringing within your group 1 Press INTERCOM 2 Dial 4 3 Speak toward telephone to answer call Lift handset if you want privacy To answer a call that is ringing at any telephone in the system 1 Press INTERCOM 2 Dial 4 3 Dial extension number of ringing telephone 4 Speak toward telephone to answer call Lift hands...

Page 50: ...o ways Verbally Press and hold MUTE button down and reply by speaking into handset Distant party cannot hear response Release button to return to distant party Non verbally Response Messaging If the announcing station has an LCD speakerphone press MSG message then press HVHLD have them hold TKMSG take a message or CLBK I will call back to send the appropriate message Autodial buttons can be progra...

Page 51: ...omatically select a line for your use when you lift the handset To dial an outside number manually 1 Press line button to select line remember selecting a line is not necessary if a prime line or idle line preference feature has been assigned to your telephone and if you lift the handset to begin the call 2 Listen for dial tone 3 Dial number 4 GCA70 245 Making Calls LCD Speakerphone Reference Manu...

Page 52: ...the system attendant for everyone s use system speed dial numbers To automatically dial an autodial number 1 Press preprogrammed button line selection is usually a part of the stored autodial or speed dial number OR press SHIFT then press preprogrammed button to choose number stored as a second choice at that button To dial a personal speed dial number from an idle telephone 1 Dial speed dial numb...

Page 53: ...ress ARDL button The number will be dialed once a minute for 10 minutes INTERCOM light flashes Listen for ringing or busy tone over the monitor speaker NOTE You must pick up the handset once the call is connected or the system will disconnect the call after 30 seconds To cancel this automatic redial action INTERCOM light turns off with any of the following actions 1 Lift and replace handset OR use...

Page 54: ...m is arranged When line groups are available you may access them for outside calling instead of pressing a line button to select a line for use To access a system line group 1 Press INTERCOM 2 Dial desired line group access code 9 line group 1 81 line group 2 82 line group 3 83 line group 4 3 Listen for outside dial tone 4 Dial desired number Making Calls GCA70 245 4 4 LCD Speakerphone Reference M...

Page 55: ... Dial 8 and hang up 5 When line group is free your telephone sounds several short ring bursts When you hear this lift the handset listen for dial tone and place call To cancel line group queuing 1 Press INTERCOM dial 8 and hang up To queue for a line that appears on your telephone 1 Press HOLD 2 Press line button of busy line 3 Hear short tone 4 When the line is free your telephone sounds five sho...

Page 56: ... the cost of current call if your system is set for call costing 1 After making call press COST button display will show cost of current call To display the running time of current call if your system does not have call costing 1 After making call press TIMER button display will show running time of current call NOTE When telephone is idle pressing the HOLD button will display call Time for the la...

Page 57: ...ons assume a tone first default setting Any user can change a call to voice signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS button again To manually cause the other telephone to ring tone calling 1 Press INTERCOM 2 Dial extension number called telephone will ring To tone call automatically 1 Press DSS button called tele...

Page 58: ...ursts When you hear the ring bursts press INTERCOM The other telephone will start ringing If you do not press INTERCOM within the time limit the callback is canceled at that time however you can cancel automatic callback at any time before your telephone sounds the ring bursts To cancel automatic ringback 1 Press INTERCOM and dial 6 NOTE If you make a call in the voice announce mode and receive no...

Page 59: ...versation at that telephone if the installer programmer has enabled the executive override feature at your telephone You can also override a Do Not Disturb condition at another telephone if the installer programmer has enabled the DND override feature at your telephone To perform an executive override 1 Make call and hear a busy signal 2 Press NEXT then press OVER several short tone bursts will be...

Page 60: ... or not 3 If you decide not to interrupt the called party hang up OR To interrupt press SOHVA button and hear several quick tone bursts 1 Make announcement busy tone means that the called telephone is in speakerphone mode and you cannot make announcement that your SOHVA has been denied through system programming or that the called party has voice announce block enabled 2 Wait on line for reply cal...

Page 61: ...s EXT for system speed dial calling 3 Dial three digits for the first three letters of the name you want to locate for example dial 266 for Comdial 4 The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match If the display says No Match press PREV or enter three new digits to select a new name 5 Press NEXT to display the sub...

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Page 63: ... on hold at another telephone or on hold in the system so that anyone can answer it After a call has been on hold for the period of time set by the installer of your system the system will cause three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period 5 1 ...

Page 64: ...r telephone directed hold 1 While on line press INTERCOM 2 Dial 9 0 3 Dial extension number of telephone to receive held call You can pick this call back up if you need to To do this 1 Dial 4 2 Dial extension number of that telephone 3 Service call as desired or press SPEAKER to hang up To pick up a call that was placed on hold at your telephone by a user at another telephone 1 Press INTERCOM and ...

Page 65: ...e three short ring bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall time period If the call is parked on hold either at another phone or in orbit within the system it will also revert to manual hold after the hold recall time period When calls on exclusive hold or calls parked...

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Page 67: ...e made an unscreened transfer If the telephone to which you are transferring the call is busy you must recover the call yourself or take one of several options that may be available at your telephone Also if a transferred call is not answered after a certain length of time as set by the system it recalls to your telephone Again there are several options that you have available for servicing the re...

Page 68: ...announce call 5 Press SPEAKER to disconnect or hang up Intercom party then has the call If the intercom party is busy take one of the following steps if made available at your telephone by installer programming press RECON to return to the call yourself press SOHVA to allow you to tell the intercom party that a call awaits press CAMP to camp on to that station press OVER to allow you to join the i...

Page 69: ...ct or hang up Intercom party then has the call NOTE Unscreened transfers camp on at busy telephones and wait to be answered Each call automatically rings the telephone as soon as it becomes idle If a transferred call is not answered and then returns to your telephone you can take one of the following steps press SEND to re transfer the call press HOLD to place the call on hold at your telephone pr...

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Page 71: ...ve the outside lines in the conference with each other This is known as an unsupervised conference call NOTE When setting up a conference call with outside lines and internal telephones you must call the outside lines first To set up a conference call that includes both outside lines and intercom parties outside lines alone or intercom parties alone 1 Make first call 2 Press TRANSFER CONFERENCE ca...

Page 72: ...Making Unsupervised Conference Calls To drop out of a conference call between you and two outside lines creating an unsupervised conference 1 Dial and hang up lines remain lighted in use until one or both outside parties disconnect To rejoin an unsupervised conference between two outside lines 1 Press one of the lighted buttons where conference is taking place NOTE Conference volume levels are dep...

Page 73: ...u can adjust the contrast of the display to darken or lighten it for best viewing To adjust the display contrast 1 Press OPTIONS 2 Press NEXT until DISP appears 3 Press DISP display reads contrast level 4 Press LIGHT or DARK to change contrast level accordingly press button once for each degree of change desired 5 Press SPEAKER to save the last level and end 8 GCA70 245 Using The Other Telephone F...

Page 74: ...ements as well To block voice announced calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press ON 5 Press SPEAKER to end To un block voice announced calls 1 Press OPTIONS 2 Press NEXT 3 Press VAB 4 Press OFF 5 Press SPEAKER to end To block a SOHVA while you are on a call 1 Press BLOCK Using The Other Telephone Features GCA70 245 8 2 LCD Speakerphone Reference Manual ...

Page 75: ...n s display to show the function of each of its buttons To activate the button query feature 1 Press OPTIONS until QUERY appears 2 Press QUERY 3 Press any button and read its function in your LCD speakerphone s display NOTE Use the SHIFT to access autodial numbers that you have stored under DSS buttons 4 Press SPEAKER to end GCA70 245 Using The Other Telephone Features LCD Speakerphone Reference M...

Page 76: ...Refer to the programming section of this user s guide for details To enter account code on an incoming call 1 Press INTERCOM then dial 0 4 call is automatically placed on hold OR press preprogrammed ACCOUNT CODE button call is not automatically placed on hold 2 Dial account code To enter account code on an outgoing call 1 Press line button the display will prompt for Account Code if programmed to ...

Page 77: ... 3 Press CFWD 4 Press PERS for prime line and intercom calls OR press ALL for all calls 5 Press SET to enable call forwarding 6 Dial extension number of telephone to receive your forwarded calls 7 Press SPEAKER to end NOTE Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening To cancel call forwarding 1 Press OPTIONS 2 Press NEXT u...

Page 78: ...system reset To activate the CFOS feature 1 Press INTERCOM 07 2 Press the speed dial button programmed with the target number OR Press a line button OR Dial 0 for the Prime line or last used line OR Dial 1 4 Line Group number 3 Dial desired digits 0 9 max 16 digits 4 Press HOLD for Pause or press TAP for Flash 5 Press SPEAKER to end To deactivate the CFOS feature 1 Press INTERCOM 07 Using The Othe...

Page 79: ... the new jack 2 Note the flashing HOLD light and press the HOLD button while the light is still flashing your telephone immediately assumes the features from the previous location OR do nothing until the HOLD light stops flashing your telephone automatically assumes the features from the previous location For your telephone to assume the extension number and programming features from the new locat...

Page 80: ...s pre programmed group listening button To cancel group listening 1 Press and release SPEAKER to end 8 9 Making A Call Non Private You can make a call non private using a feature button that you have programmed Actual button programming is discussed in a separate section of this user s guide When a call is non private other telephones in the line group can join the call Privacy returns when the ca...

Page 81: ...nother station 1 Press pre programmed SOHVA button 2 Make announcement distant party will not hear the announcement party receiving SOHVA can press MUTE button to respond to your call NOTE The station you are observing may not allow a SOHVA call if it is in speakerphone mode However the voice announce block feature if enabled at the monitored station will not block a SOHVA from a monitoring statio...

Page 82: ...our telephone in an off duty mode 1 Press OPTIONS 2 Press NEXT until DND appears 3 Press DND 4 Press ON 5 Press SPEAKER to end Calls will ring at another departmental telephone To return to on duty mode repeat the above procedure but press OFF instead of ON NOTE When you are in the Do Not Disturb mode and a call comes in from another station your INTERCOM light will flash and your LCD will display...

Page 83: ... it only through those telephones located in a specific area Check with your system administrator to determine the type of paging that you should use and the method that you should use to access it NOTE You can program a special all call zone paging button if you need it for quick access to the feature See the programming section of this user s guide for details If your system provides an external...

Page 84: ... on line if awaiting a reply known as meet me page OR hang up to end NOTE If you have programmed paging buttons use them instead of the dialing codes shown above To make a reply to a meet me page 1 Lift handset of nearest telephone 2 Press INTERCOM 3 Dial 88 4 Meet paging party on line Using The Other Telephone Features GCA70 245 8 12 LCD Speakerphone Reference Manual ...

Page 85: ...o not disturb condition set at another telephone NOTE You can program a special do not disturb button if you need it for quick access to the feature See the programming section of this user s guide for details To enable do not disturb proceed as follows 1 Press OPTIONS 2 Press NEXT until DND appears 3 Press DND 4 Press ON 5 Press SPEAKER to end To disable the Do Not Disturb condition repeat the ab...

Page 86: ... all future calls until you change the default by repeating the above procedure There are eight speaker loudness levels Set them for the current call as follows while on a call press VOLUME UP or VOLUME DOWN once for each change in loudness eight different levels available that you desire There are eight handset loudness levels on all telephone models On the 8012S and 8024S models the installer ca...

Page 87: ... mode over speaker headset handset or group listen at any time during the call by pressing VOLUME UP or VOLUME DOWN When the call ends the volume of all future calls is reset to the programmed default setting 8 16 Setting Your Personal Ringing Tones You can choose one of six different ring tones for your telephone when it rings Often when several telephones are located close together each user cho...

Page 88: ...t any time during dialing or while on an active call 1 Press 8 18 Using Background Music If background music is supplied by the telephone system you can turn it on at your telephone speaker Background music automatically turns off during calls and voice announcements To turn the music on 1 Press OPTIONS 2 Press NEXT 3 Press MUSIC 4 Press ON 5 Press SPEAKER to end the SPEAKER light turns on when ba...

Page 89: ...Once you have hung up from a call you have 15 seconds to make another call without re entering your TRO code If you transfer a TRO call or place it on hold and pick it up at another station the call belongs to the new station To use TRO at a station 1 Press INTERCOM 2 Dial 6 3 Dial your station extension number 4 Dial your TRO code number TRO code is not displayed instead an is shown 5 Within 15 s...

Page 90: ...of your day To enable a Tracker Pager at your station 1 Press INTERCOM 2 Dial 06 To disable a Tracker Pager at your station 1 Press INTERCOM 2 Dial 06 To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 Make an intercom call to someone and receive no answer 2 Press preprogrammed TRACK button or dial 01 3 After your station returns to idle hang up handset or pr...

Page 91: ...al Extension 3 Press TRACK or dial 01 4 Your display shows park orbit 91 99 and then returns to idle 5 Hang up handset or press SPEAKER to end The Pager Tracker system will transmit orbit dialing code and caller ID information if available to called party s Tracker Pager display Alpha numeric models display 91 through 99 while numeric only models display 91 through 99 To respond when your Tracker ...

Page 92: ...is required for the equipment i e recorder external ringer or pager used in the following modes NOTE The recorder external ringer or pager requires external power The recorder mode allows you to send your voice and that of the distant party to a tape recording machine NOTE A recording device requires a special peripheral cord for connection See your system installer for details The ringer mode all...

Page 93: ... buttons are programmed if desired OR press SPEAKER to end To use a feature button 1 Press desired button to enable mode When you press the button the feature is enabled and you can use the corresponding auxiliary device The display denotes the feature and shows it to be enabled For example when you press the HEADSET button the display shows Headset Enabled and you can operate the telephone with a...

Page 94: ...emoved or is inoperable the DATA LED will be off If this occurs plug the multiline telephone into a digital station port To select the multiline telephone DATA LED on or flashing 1 Press the preprogrammed DATA button If a call is in progress on the IST device it will transfer to the multiline telephone if the multiline telephone is off hook or in speakerphone operation If the multiline telephone i...

Page 95: ...wn extension number and does not function simultaneously with the speakerphone NOTE The IMIST module does not provide voltage to light a message waiting light Message waiting lights on devices plugged into the IMIST module will not function If you have any other questions about IST devices refer to GCA70 237 Industry Standard Telephone Station User s Guide NOTE The IMIST module has a separate powe...

Page 96: ... LCD If caller s name is available it is displayed in the lower half of the LCD If another call rings in while on a incoming call the second caller s number flashes on the LCD for five seconds The system stores the last caller s number Pressing the HOLD and then SAVED NUMBER REDIAL button causes the system to call back the last caller NOTE If your system installer has not programmed a SAVED NUMBER...

Page 97: ... can also turn on the message waiting light at another station when that station is busy or ring not answered using the LCD feature buttons To turn on the message waiting light at another telephone when that station is busy 1 Hear the busy tone and remain on the line 2 Press NEXT 3 Press MSG 4 Hang up handset To turn on the message waiting light at another telephone when that station rings with no...

Page 98: ...1 Press MESSAGE For models 8012S and 8024S press INTERCOM then dial 3 2 Dial extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation 1 Press INTERCOM To receive a message at an alert 1 Observe flashing message waiting light 2 Press MESSAGE For models 8012S and 8024S press INT...

Page 99: ...mber from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone number of where you will be 4 Press SPEAKER to end message Intercom light flashes steadily To turn off message and your intercom light 1 Press INTERCOM 2 Dial 0 2 LCD Messa...

Page 100: ...ou call another telephone and no one answers you may leave a reminder that you have called Do this by turning on the BLF light at the called telephone To allow this to take place your telephone must have previously been stored stored as a DSS BLF button on the called telephone If your telephone is not stored as a DSWS at the called telephone your messaging call goes to the central message desk if ...

Page 101: ...pient of a station to station message reminder a BLF light is fluttering answer it as follows 1 Press DSS button associated with lighted BLF light GCA70 245 Using Non Verbal Messaging LCD Speakerphone Reference Manual 9 5 ...

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Page 103: ...quently called telephones You can store numbers for automatic dialing at the following locations at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer on a secondary level under a DSS button however you cannot store a number in place of a DSS stored there at the keypad numbers 0 9 10 GCA70 245 Programming Your Telephone LCD S...

Page 104: ... BLF light Before you begin programming write down 1 INTERCOM or outside line you will use to access the number 2 The telephone number extension number or feature code you are storing As you program numbers fill in the identification strips on your telephone You can fill out the charts on the next page if you wish for a personal record of your stored numbers NOTE The telephone system allows only o...

Page 105: ... Numbers 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 0 5 1 6 2 7 3 8 4 9 GCA70 245 Programming Your Telephone LCD Speakerphone Reference Manual 10 3 ...

Page 106: ...m and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing Also you may need to erase the typed digits appearing in your display to correct them If you do press BKSP once for each digit to be removed 7 Press SAVE to store ...

Page 107: ... Press programmable button to choose location 5 Dial extension number 6 Press next location button and store next DSS number 7 Repeat the previous step until all DSS numbers are stored OR press SPEAKER to end CAUTION Do not attempt to program interactive buttons doing so can cause features to be made unavailable If interactive buttons are inadvertently programmed you can retrieve their functions b...

Page 108: ...soon as their telephone becomes idle Call Forward Button provides one button forwarding of all of your calls to another telephone Call Park Orbit Button places a call in a system hold for pick up Do Not Disturb Button prevents other telephones from ringing your telephone Page Button provides one button access to paging Privacy Button releases privacy for current call Saved Number Redial Button red...

Page 109: ...iated with feature such as all call or zone 1 to 3 for PAGE or orbit 1 to 9 for PARK 7 Press programmable button for storage location 8 Press PREV or NEXT until next feature choice is displayed or until EXIT is displayed 9 Repeat last two steps until all feature buttons are programmed OR press EXIT to end To clear a feature access button assignment repeat the programming procedure but press CLEAR ...

Page 110: ...se Message Button makes a non verbal response to a SOHVA call The response appears in the display of the calling telephone Transfer Conference Autodial Button enables you to pre select telephones to which calls are frequently transferred allowing a single key transfer of calls This is most commonly used to transfer to a voice mail system Subdued Off Hook Voice Announce SOHVA Button allows you to d...

Page 111: ...ialing calls you make that are either busy or do not answer 1 Press INTERCOM 1 2 Press programmable button 3 Press 4 Press SPEAKER to end When you push this programmed button after having made a call that is busy or doesn t answer the system will automatically dial the number every minute for 10 minutes and ring the number for approximately 30 seconds To cancel auto redial simply lift and replace ...

Page 112: ...on 3 Dial 7 4 Dial to choose system provided message System message ASSIST plus name or extension number of station sending message Name or extension is automatically added by system OR Dial 0 9 to choose preprogrammed message see attendant for list of messages 5 If one particular station must always receive message dial extension number of that station otherwise press SPEAKER to end 10 9 Transfer...

Page 113: ... call To program a SOHVA button 1 Press INTERCOM 1 2 Press desired programmable button 3 Dial 8 4 Press SPEAKER to end programming 10 11 Group Listening Button Programming Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset speaker To program a group listening button 1...

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Page 115: ...ce you have received message party who activated light while still talking to you must press INTERCOM to turn off the light MUTE light is on MUTE is activated To cancel press MUTE SPEAKER light on steady Background music feature activated even though you may not have background mustic provided Dial INTERCOM then 1 and hang up to cancel Error Tone three steady tones May occur when incorrect buttons...

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Page 117: ...rieving it by any telephone Call pickup Answering a call at one telephone when it is ringing at another telephone Call transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Central message desk ...

Page 118: ...ic line button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can retrieve it Executive override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation H Handsfree answer inhibit A telephone c...

Page 119: ...d to a particular telephone and automatically selected when the handset is lifted Programmable buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Response messaging Responding non verbally to a calling stat...

Page 120: ...arms are associated T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing intercom call Tracker The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CNF A fixed feature button that allows you to transfer outside calls and set up conference ca...

Page 121: ...ing Intercom Calls 3 1 Answering Night Transferred Calls 3 2 Answering Outside Calls 3 1 Assist Button Messaging 9 4 Assist Button Programming 10 10 Attendant Features Programming The 2 1 Autodial And Speed Dial Numbers Storing 10 4 Automatic Call Back 4 8 Automatic Dialing 4 2 Automatic Dialing Programming For 10 1 Automatic Redial Programming 10 9 Automatic Set Relocation 8 7 Auxiliary Jack Usin...

Page 122: ...ether 7 1 Creating The LCD Response Messages 2 2 D Departmental Station Operation 8 10 Dial By Name Using 4 11 Dialing Automatically 4 2 Dialing Manually 4 1 Digital Interface Unit DIU 8 22 Digital Voice Announcing DVA 2 22 Direct Inward Station Dialing 2 6 Display Contrast Adjusting The 8 1 Displaying Call Cost Timer 4 6 Displaying The Functions Of Your Station s Buttons Button Query 8 3 Do Not D...

Page 123: ... Identifying Your Telephone With Automatic Set Relocation 8 7 IMIST Module Using The 8 23 Intercom Calls 4 7 Intercom Calls Answering 3 1 Introducing The LCD Speakerphone 1 1 K Knowing The LCD Abbreviations 1 8 Knowing Your Telephone s Functions 1 10 L LCD Displays Abbreviations 1 8 LCD Response Messages Creating The 2 2 LCD Messaging 9 3 Lights Understanding What They Mean 1 12 Line Groups Using ...

Page 124: ...12 Muting Your Telephone 8 9 N Naming The System Telephones 2 8 Night Transfer of Ringing Mode Setting The 2 13 Night Transferred Calls Answering 3 2 Non Private Calls 8 8 O Operating Your Telephone As A Departmental Station 8 10 Operating Your Telephone With A DSS BLF Console 2 25 Other Telephone Features Using The 8 1 Overriding A Call 4 9 P Paging Announcement Sending A 8 11 Parking Calls 5 3 P...

Page 125: ...nd Receiving Non Verbal Messages 9 1 Service Observing 8 9 Setting A Do Not Disturb At Your Telephone 8 13 Setting A Night Transfer Button 2 14 Setting The Music On Hold Feature 2 12 Setting The Night Transfer Of Ringing Mode 2 13 Setting The System Clock 2 14 Setting The Volume Control 8 14 Setting Your Personal Ringing Tones 8 15 SMDA Printout 2 15 Speakerphone User Guidelines 1 4 Station Messag...

Page 126: ...mming 10 10 Transferring Calls 6 1 Transferring Calls Screened 6 2 Transferring Calls To TheVoice Mail System 2 21 Transferring Calls Unscreened 6 3 Transferring Recalls to A Secondary Attendant Telephone 2 21 Troubleshooting Your Telephone 11 1 U Understanding The Button Data Light 8 22 Understanding What The Lights Mean 1 12 Understanding what The Rings Mean 1 13 Using A Full Duplex Speakerphone...

Page 127: ...Guide 11 2 Using Your Telephone For Conference Calls 7 1 Using Your Telephone To Answer Calls 3 1 Using Your Telephone To Make Calls 4 1 Using Your Telephone To Place Calls On Hold 5 1 Using Your Telephone To Transfer Calls 6 1 Using Your Speakerphone 1 2 V Voice Announce Blocking 8 2 Voice Mail Transferring Calls To 2 21 Volume Control Setting The 8 14 W Waiting For A Line Queuing 4 5 GCA70 245 P...

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Page 129: ...M 6 Background Music INTERCOM 1 INTERCOM 1 Call Forwarding All Calls Personal Calls CFOS DSU II INTERCOM 5 INTERCOM 05 INTERCOM 07 INTERCOM 5 INTERCOM 05 INTERCOM 07 Call Pickup Directed Group INTERCOM 4 plus Ringing Ext INTERCOM 4 INTERCOM Call Park INTERCOM 91 99 91 99 to retrieve Call Waiting INTERCOM EXT 01 Hang Up Directed Hold INTERCOM 90 Ext INTERCOM 90 Executive Override INTERCOM Ext 03 Ho...

Page 130: ... Paging INTERCOM 84 INTERCOM 85 INTERCOM 86 INTERCOM 87 INTERCOM 88 INTERCOM 89 Personal Ringing Tones INTERCOM 4 1 tone 1 INTERCOM 4 2 tone 2 INTERCOM 4 3 tone 3 INTERCOM 4 4 tone 4 INTERCOM 4 5 tone 5 INTERCOM 4 6 tone 6 Response Messaging Programmable Button Service Observe INTERCOM 03 SOHVA Originate Programmable Button Station to Station Messaging INTERCOM Ext 7 INTERCOM 7 System Speed Dialin...

Page 131: ...eature To Turn On To Turn Off Toll Restriction Override INTERCOM 6 Voice Announce Block Programmed Button or INTERCOM 2 INTERCOM 2 Volume Save INTERCOM 5 GCA70 245 Quick Reference Guide Quick Reference 3 ...

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Page 133: ...NOTES ...

Page 134: ...NOTES ...

Page 135: ...s arising from the interpretation of the information contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the pur...

Page 136: ...Printed in U S A GCA70 245 03 8 97 ...

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