Troubleshooting specific problems
You may encounter some problems to which the H help messages,
indicator light and tones don’t directly refer to. Take the following
steps to try to fix the problem. After each step, check if you hear any
sound.
If there is still a problem after you have performed the necessary
actions, contact your clinician. Only a person authorised by Cochlear
Limited should repair your processor.
Problem
Action/Steps to take Further information
Your processor will
not turn on
1. Check alignment
2. Check the batteries
3. Try a spare battery holder
4. Try a spare controller
See
Attaching the Processing Unit
to the controller
See
Changing batteries
See
Changing batteries
See
Attaching the Processing Unit
to the controller
There is nothing
on the display
Reset your processor
See
Resetting your processor
You do not hear
any sound
1. Check for sound
2. Check and adjust sensitivity
3. Check and adjust volume
4. Check and change program
5. Disable the telecoil
6. Reset your processor
7. Check the batteries
8. Try a spare battery holder
9. Check the coil
10. Try a spare controller
Make sure you are in an
environment that is loud enough
for you to hear.
See
Controlling microphone
sensitivity
See
Controlling volume
See
Changing programs
See
Using the telecoil
See
Resetting your processor
See
Changing batteries
See
Changing batteries
See
Changing the coil
See
Attaching the Processing Unit
to the controller
© Cochlear Limited 2014
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