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CM7015
12. Support
Often, problems that appear to develop with this type of device actually have a cause
that may be easy to miss, but should be straightforward to resolve. Below is a list of the
most common problems and the steps we’d suggest in order to address them.
Wireless sensor is not being received by the console; instead the console is showing
dashes
If the reception from a CM7 Sensor is lost, dashes will be displayed on the Display
Console instead of numeric measurements. This can be due to a weak signal caused by
distance, obstruction or interference from another device nearby. If you lose signal from
a CM7 Sensor, we’d suggest checking the following:
•
Ensure the CM7 is powered up and working. If the LCD display window is not
showing measurements, the sensor will not be operational and may require a
change of batteries.
•
Move the console and sensor closer together to see if readings return. Leave them
at a distance of around 2 metres apart for a period of 15 minutes – if your readings
return, then the two parts were either too far apart or having the signal blocked by
obstructions in the area. The transmission range of the sensor is 100 metres, but
trees and thick walls can reduce this. Try to plan the placement of these parts so
that the impact of distance or obstructions is minimised.
•
Make sure that the CM7 Sensor is also not transmitting through large obstructions
such as solid metal (which can act as a radio frequency shield) or earth barriers (if
placed in a hilly environment).
Once the above conditions have been checked, select the missing channel on the Display
Console, then press and hold the
CHANNEL
key down for 3 seconds. The searching icon
will be displayed and the console will re-establish the connection with the relevant
sensor
.
