Citrix ADC MPX
LOM. Depending on the state of the LOM configuration, start with one of the steps in the following
procedure. To configure the LOM port, see
Lights Out Management Port of the Citrix ADC appliance
.
1. If the LOM port is configured and known to have been working previously, use the LOM creden-
tials to log on to the LOM GUI, and then do the following:
a) Navigate to
Remote Control
>
Console Redirection
, and then click
Launch Console
.
b) On the Java iKVM Viewer screen, check the VGA console window for boot errors, such as
bad or missing boot media (boot drive/Compact Flash card), and reseat any unconnected
boot media. If the appliance boots up, try to log on and run the show techsupport com-
mand from the Citrix ADC command line. Complete the Check Network Interfaces steps
listed below to find a working interface on which to transfer the support bundle file.
c) Navigate to System Health > Sensor Readings to check the status of the hardware compo-
nents (for example, CPU temperature, system temperature, and power supply status). You
might need to scroll down. Green indicates that the hardware component is functioning
properly. Red indicates that it has failed. Contact Citrix Support if you observe red indica-
tors.
d) Navigate to Miscellaneous > Post Snooping and check for BIOS POST initialization codes. If
the value of Post Snooping is “00” or “AC,” and the AC power supply LED light is green, the
BIOS booted up normally. If not, check the Java iKVM Viewer screen to see if the appliance
stopped responding during BIOS POST initialization. Perform substeps a through f of Step
2 to recover the appliance. If these steps fail, contact Citrix Support.
2. If the LOM port is configured and the LOM GUI is not accessible, try pinging the LOM IP address.
The baseboard management controller (BMC, also known as LOM) runs on standby power, so
even if the appliance is powered off by pressing the power button, the BMC is still working. If
you are unable to ping the LOM IP address, connect to the COM1 console port through a serial
cable (the serial cable can be connected to a network serial terminal/console server for remote
access), or try pinging the Citrix ADC IP address (NSIP). On the appliance, do the following:
a) Verify that the appliance is receiving power.
b) If the appliance is not receiving power, change the power cable and connect the cable to
another socket.
c) Verify that the power supply is properly seated in power supply slot.
d) Remove all AC power supply cords for 30 seconds to completely remove power from the
appliance.
e) Reinsert the AC power supply cords and check the LEDs indicating the status of the AC
power supplies. If a power-supply LED is not green, troubleshoot the power supply.
f) Try pinging the LOM IP again. If successful, go to Step 1.
3. If the appliance does not support the LOM port or the LOM port is not configured, do the follow-
ing:
a) Connect the serial console cable to the appliance.
b) Perform the substeps a through e of Step 2.
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