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TS9000/TS9050 TouchStar Systems User Manual
PROBLEM: TS9050 Does Not Communicate with the
Network
The TS9050 is operating, but does not communicate with the
network through its wireless or ethernet connection.
Possible Causes and Solutions – Wireless Connection
Check that the antenna connection is secure. Replace broken
antennas or cables. Check the security ID and domain station
type.
Possible Causes and Solutions – Ethernet Connection
Remove any other installed NICS in the ISA expansion slot or
PCMCIA slots. Check that the Network configuration is set for
I/O 240, interrupt 15 and DMA 3.Check that the Ethernet is
enabled.
Technical Support
If a problem persists, direct technical support assistance is
available from the Citadel Technical Support Center at
(603)␣ 672-5500. The Center is open Monday through Friday, 8:30
am to 5:30 pm, Eastern time. When calling, please have the
unit’s serial number available. Also, please tell the operator
whether you are requesting a system upgrade or reporting a
system failure. When requesting a system upgrade, please do so
by specifying the upgrade number.
Equipment Returns
If you are reporting a system failure, please be able to provide a
description of the problem. In many cases, inoperable equip-
ment is not damaged, and may simply need a minor modifica-
tion that can be accomplished over the telephone. If the system
is significantly damaged, the unit will need to be returned to
Citadel for authorized repair. Do not return a unit to Citadel
without first speaking with a Center representative. If it is
necessary to return a unit to Citadel, specific instructions and a
Return Material Authorization will be provided.
If instructed to return the unit to Citadel for repair, pack the unit
securely to prevent damage in transit. In addition to the unit,
include the following in the package:
TROUBLESHOOTING… - A
