36
TS9000/TS9050 TouchStar Systems User Manual
A - TROUBLESHOOTING…
PROBLEM: Application Program Does Not Appear
An image is displayed on the display, such as the self-test
message, but the application is not displayed.
Possible Causes and Solutions
The application software is corrupted, or the config.sys and
autoexec.bat files are not set up properly. Reload the application
software on the system, verify the config.sys and autoexec.bat
files are set up correctly to load the application program and
reboot the system.
PROBLEM: PCMCIA Card(s) Not Working
The peripheral on the PCMCIA card does not function, or the
system does not display the card as drive E:\ or F:\.
Possible Causes and Solutions
Verify the config.sys and autoexec.bat files are set up correctly
to recognized PCMCIA cards, try the card in the other PCMCIA
slot, or check to make sure the card is firmly seated in the slot.
PROBLEM: Modem Card Does Not Work
With a PCMCIA modem card installed in one of the slots, the
TouchStar does not receive a dial tone.
Possible Causes and Solutions
Check to be sure the modem card is firmly seated in the
PCMCIA slot. Check the modem setup strings in the software
package used with the modem card. Check the telephone line
connections.
PROBLEM: TS9000 Does Not Communicate with the
Network
The TS9000 is operating, but does not communicate with the
network through its hard-wired connection.
Possible Causes and Solutions
Check for cable breaks, shorts and bad crimps using a cable
scanner. Check for electrical interference. Check the security ID
and domain station type.
