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Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager

152

Troubleshooting

Retrieve Problem Report Log Bundles

Summary of Contents for Webex 840

Page 1: ...e for Cisco Unified Communications Manager First Published 2021 01 08 Last Modified 2021 10 28 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...he separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compressio...

Page 3: ...and Buttons 8 Home Screen 13 Cisco Apps 14 Care of Your Phone 16 Maintenance Schedule 16 Maintain Your Phone 17 Disinfectants 19 UV Disinfection 20 Dry Your Phone 20 Related Documentation 21 Webex Wireless Phone 840 and 860 Documentation 21 Cisco Unified Communications Manager Documentation 21 Cisco IP Phone User Support 21 Configuration and Deployment Workflow 22 Initial Setup 25 C H A P T E R 2 ...

Page 4: ... Communications Manager Phone Configuration 37 C H A P T E R 3 Determine the MAC Address of the Phone 37 Install Manufacturing CA Certificates 37 Before You Register Wireless Phones 38 Device Pool Configuration 39 Create Custom SIP Profile 39 Phone Button Template Configuration 40 Phone Softkey Templates 40 Create a New Phone Security Profile 41 Manual Phone Registration 42 Add an End User Optiona...

Page 5: ...onfiguration 57 Enroll the Phones to the Enterprise Mobility Management Application 57 Manual Phone Configuration 58 Wi Fi Profile Configuration 58 Add the Phone to a Broadcasted Wi Fi Network 58 Add the Phone to a Nonbroadcast Wi Fi Network 59 Configure a TFTP Server 60 Cisco App Configuration 63 C H A P T E R 5 Cisco App Configuration Overview 63 Enterprise Mobility Management Application Interf...

Page 6: ...de App 85 Default Settings for the Barcode App 86 ScanFlex 99 ScanFlex Settings 99 Actions for Advanced Data Formatting 100 Test Scan a Barcode 102 Custom Settings App 102 User Restriction Settings in the Custom Settings App 103 More Custom Settings 108 Call Quality Settings App 116 Wi Fi Information 116 Call Quality Settings 117 Web API App 122 Phone State Polling 122 Push Settings 123 Push Reque...

Page 7: ...ex Wireless Phone 840S 137 Install the Webex Wireless Phone 840S in the Scanner Handle 138 Clips 139 Cisco Accessory Part Numbers 139 Maintenance 143 C H A P T E R 7 Reboot the Phone 143 Factory Default Settings 143 Reset to Factory Default Through the Phone Settings 143 Restore to Factory Default Through Recovery Mode 144 Cisco App Software Updates 145 Troubleshooting 147 C H A P T E R 8 General ...

Page 8: ...ort Log Bundles 150 Generate a Problem Report and Log Bundle 150 Retrieve Problem Report Log Bundles 150 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager viii Contents ...

Page 9: ...ge set by your organization Like other devices powered by Android your phone is app driven not menu driven You tap icons to open applications Your phone includes several different Cisco apps that allow you to Place and receive phone calls Put calls on hold Transfer calls Have conference calls Forward your calls Monitor your phone battery life Customize your phone buttons If configured provide emer...

Page 10: ...The Webex Wireless Phone 840S includes a barcode scanner Figure 1 Webex Wireless Phone 840 and Webex Wireless Phone 840S The following figure shows the Webex Wireless Phone 860 on the left and the Webex Wireless Phone 860S on the right The Webex Wireless Phone 860S includes a barcode scanner Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 2 About the ...

Page 11: ...ront camera for the 860 phones Damage resistant Gorilla glass Recessed display for screen protection Tolerance of antibacterial and alcohol based wipes Latex and lead free Shockproof and vibration proof USB C interface USB On the Go OTG 2 0 interface for use with a desktop charger or multicharger Webex Wireless Phone 840 has Ingress Protection 65 IP65 with resistance to dust and water spray from a...

Page 12: ...terior Don t use a broken battery Minimize the exposure of your phone to soap detergent acids or acidic foods and any liquids for example salt water soapy water pool water perfume insect repellent lotions sun screen oil adhesive remover hair dye soft drinks and solvents For more information see Care of Your Phone on page 16 Ingress Protection The Webex Wireless Phone 840 and 860 are tested under c...

Page 13: ...r Release 1 4 0 New or Changed Information Feature Updated Product Specific Configuration Fields on page 47 Cisco App Software Updates on page 145 To download firmware use HTTP on TCP 6970 only not HTTPS on TCP 6971 Updated Phone Services on page 52 Extension mobility cross cluster EMCC New Corporate and Personal Directories Setup on page 54 Corporate Directory Setup on page 54 Personal Directory ...

Page 14: ...support release 1 3 0 Table 3 New and Changed Information for Release 1 3 0 New or Changed Information Feature Updated Before You Register Wireless Phones on page 38 Phone Button Template Configuration on page 40 Add the Phone Extension on page 45 Configure a TFTP Server on page 60 Access Phone Status and Device Information on page 148 Access App About Option on page 149 Generate a Problem Report ...

Page 15: ... Nearby share quick settings tiles Updated More Custom Settings on page 108 Custom Settings app now includes display settings New Phone Model Numbers on page 4 Cisco Accessory Part Numbers on page 139 Updated Phone Battery Charging on page 33 Charge the Battery with the AC Power Supply on page 34 Charge the Battery with the USB Cable and a USB Port on Your Computer on page 34 Supported Accessories...

Page 16: ...tons Your wireless phone has many hardware features and buttons that you use regularly Although the Webex Wireless Phone 840 and Webex Wireless Phone 860 are different sizes the hardware and buttons perform the same actions However the hardware features and buttons are not in the same location on the phones Another difference between the phones is that the Webex Wireless Phone 840 doesn t have a F...

Page 17: ...mmable button is set as an Emergency button If configured the button sends a preprogrammed emergency panic alert 2 On the top front of the phone is the receive speaker in the middle and the front camera on the right Receive speaker Receives audio Front camera Captures images 3 On the right side of the phone is the Programmable PTT button By default this programmable button is set to activate PTT I...

Page 18: ...le button is set as the barcode scanner on the 840S phones 7 On the upper left back of the phone is the rear camera above the flash lens or torch with the rear microphone to the right Rear camera Captures images Flash lens or torch Emits light for a camera flash or torch flashlight Rear microphone Cancels noise 8 On the lower back of the phone are the charger contacts on the left the battery latch...

Page 19: ...dset with a 3 5 mm audio plug Barcode scanner If the phone is an 860S scans a barcode Programmable Emergency button By default this programmable button is set as an Emergency button If configured the button sends a preprogrammed emergency panic alert 1 On the top front left of the phone is the front camera with the receive speaker to the right Front camera Captures images Receive speaker Receives ...

Page 20: ...olume down respectively Programmable button By default this programmable button is set as the barcode scanner on the 860S phones Programmable Volume up button By default this programmable button is set to turn up the volume Programmable Volume down button By default this programmable button is set to turn down the volume 5 On the top back of the phone is the rear camera on the far left and the rea...

Page 21: ...ee after you unlock the phone It may differ slightly based on customizations but contains the following general areas The top of the screen contains the status bar which displays the time and icons that give you information about the status of your phone and notifications The body of the screen contains commonly used apps and widgets such as a phone web browser and camera It also includes a collec...

Page 22: ...ption Cisco App The Cisco Phone app allows you to use full SIP phone call functionality The Barcode app allows you to use the barcode scanner on your 800S phone Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 14 About the Phones Cisco Apps ...

Page 23: ...y app allows you to use personal monitoring alarms and emergency calling Deploy this app in lone worker environments or where you need extra security The Logging app allows systems administrator to access various debug options on the phone The PTT app allows you to use a radio multicast app on your device The System Updater app allows you to see the current and available firmware versions for the ...

Page 24: ...tion can leave a sticky residue on the phone that attracts and binds particles This can jam key components such as the camera microphone speaker or headset jack We don t cover damage from such conditions under warranty You can prevent or remedy such damage through careful use and proper care and maintenance There are no serviceable parts in the phone batteries or chargers Don t open or disassemble...

Page 25: ...tail Medium exposure All the substances from the light and medium exposure list Manufacturing materials such as metal lint and other particulates various types of fluids glues and solutions and waste products In patient medical exposures include body fluids and waste medical chemicals drugs and various residue from medical processes Highly interactive work with much more human contact and exposure...

Page 26: ...ep 2 Spray canned air into crevices and orifices to blow out any lint or dirt Always point canned air at an angle away from your face and eyes Always wear safety goggles or glasses Never insert any instrument into any orifice including the microphone earpiece headphone jack USB plug reset pin hole or battery contacts Warning Step 3 Clean surface dirt with soap and water with a damp lint free cloth...

Page 27: ... Hypochlorite 0 55 Don t use on metal charging contacts Warning Bleach Up to 91 solution Isopropyl alcohol Here are some brand name products that you can use AZOWIPE Brulin BruTab 6S Tablets Clinell Universal Wipes Clorox Dispatch Hospital Cleaner Disinfectant Towels with Bleach Clorox Formula 409 Glass and Surface Cleaner Clorox Healthcare Bleach Germicidal Wipes Clorox Healthcare Hydrogen Peroxi...

Page 28: ...tions HAIs Although ultraviolet light destroys viruses bacteria and spores it can damage plastics Labs conducted extensive testing to determine the durability of Webex Wireless Phone 840 and 860 when exposed to UV C The phones were tested against a UV C chamber the AUVS KR615 designed for disinfecting mobile devices under hospital disinfection protocols Commonly known as The UV Box the KR615 was d...

Page 29: ...ted at the following URL https www cisco com c dam en us td docs voice_ip_comm cuipph 800 series deployment 840_860_ wlandg pdf Cisco Unified Communications Manager Documentation See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release on the product support page Cisco IP Phone User Support If you...

Page 30: ...gram the phones to connect to a WPA2 PSK WLAN and EMM application Alternately you can use a Google Wizard to manually configure the network service set identifier SSID settings Procedure Purpose Command or Action See Network Requirements on page 25 Configure the network Step 1 Configure Unified Communications Manager to initialize devices Step 2 You can manually program Unified Communications Mana...

Page 31: ...e downloads its configuration file from the Unified Communications Manager Each phone connects to the WLAN Optional Each phone enrolls with the EMM application The EMM application provides the phone apps certificates and configuration for all non Unified Communications Manager related functionality See Phone Configuration on page 57 and Cisco App Configuration on page 63 The phone is fully functio...

Page 32: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 24 About the Phones Configuration and Deployment Workflow ...

Page 33: ...configure the servers in the Cisco Phone app Hosts on the network use DHCP to obtain initial configuration information including IP address subnet mask default gateway and Hypertext Transfer Protocol HTTP server address DHCP eases the administrative burden of manually configuring each host with an IP address and other configuration information DHCP also provides automatic reconfiguration of networ...

Page 34: ... and 860 Deployment Guide The Webex Wireless Phone 840 and 860 Wireless LAN Deployment Guide contains useful information about the wireless phone in the Wi Fi environment Cisco Unified Communications Manager Requirements Cisco Unified Communications Manager Unified Communications Manager requirements for the Webex Wireless Phone 840 and 860 include Unified Communications Manager 11 5 or higher Ins...

Page 35: ...ion file you must configure it for encryption For more information see the documentation for your particular Unified Communications Manager release A phone requests a configuration file whenever it resets and registers with Unified Communications Manager Load the COP Files to Cisco Unified Communications Manager You must install the Webex Wireless Phone 840 and 860 device enabler QED installer and...

Page 36: ...data Step 3 Click Next Step 4 Select the COP cop sha512 file If the COP file doesn t appear in the available files list ensure that you enable sha512 checksum support Note Step 5 Click Next to download the COP file to Unified Communications Manager Step 6 Check that the file checksum details are correct Step 7 Click Next to install the COP file on Unified Communications Manager Step 8 Click Instal...

Page 37: ... 860 However the battery contacts are in different locations on these models as shown in the following illustration The illustrations in the steps are of the Webex Wireless Phone 860 Figure 6 Battery Contact Location on the Webex Wireless Phone 840 and Webex Wireless Phone 860 Take care not to damage the battery contacts within the handset when you remove the battery from the handset Take special ...

Page 38: ...ery edge with the two plastic tabs toward the two slots in the battery compartment Step 4 Insert the two plastic battery tabs directly into the two battery compartment slots Step 5 Use the tab and slot contact point as a pivot to lower the battery into the compartment Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 30 Initial Setup Install the Battery...

Page 39: ...e clip towards the top of the phone Don t pull up on or twist the clip Don t use a tool such as letter opener or screwdriver to pry the clip open An incorrect prying action with a tool can break the battery clip Caution Step 2 Use your fingernail to lift the battery gently about an eighth of an inch a few millimeters out of the battery compartment Step 3 Release the battery clip and grab the batte...

Page 40: ...efore the phone starts to shut down Make sure that the new battery that you use during the hot swap has a proper charge If the new battery doesn t have a proper charge a low battery alert displays and the phone shuts down Caution The Webex Wireless Phone 840 and 840S don t have an internal battery so they don t support the hot swap feature Note Related Topics Install the Battery on page 29 Remove ...

Page 41: ...Phone 860 Battery Contact Damage Phone Battery Charging Explosion Hazard Don t charge the phone battery in a potentially explosive atmosphere Statement 431 Warning You can charge the battery using any of the following options USB cable You can charge the phone with an AC power adapter or your computer Desktop chargers You can charge a phone and spare battery Multicharger You can charge several pho...

Page 42: ...Battery with the USB Cable and a USB Port on Your Computer on page 34 Desktop Chargers on page 129 Multichargers on page 133 Charge the Battery with the AC Power Supply If you don t have a desktop charger or multicharger you can charge your phone battery using the USB cable and AC power adapter Use only the approved USB cable and power adapter for the Webex Wireless Phone 840 and 860 Caution Proce...

Page 43: ... the USB cable into the bottom of the phone with the pins aligned Step 2 Plug the USB cable into a USB port on a computer Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 35 Initial Setup Charge the Battery with the USB Cable and a USB Port on Your Computer ...

Page 44: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 36 Initial Setup Charge the Battery with the USB Cable and a USB Port on Your Computer ...

Page 45: ...outside of the phone s box Note Procedure Perform one of the following actions On the phone access the Settings app select System About Phone Status and look in the Wi Fi MAC Address field Remove the battery from the phone and look at the label in the battery compartment of the phone Install Manufacturing CA Certificates The phones use a new manufacturing certificate authority CA Until Cisco Unifi...

Page 46: ...ate then select Upload Repeat this step for all certificates on all Unified Communications Manager nodes as the certificate will not replicate to all other Unified Communications Manager nodes automatically Before You Register Wireless Phones Before you register wireless phones with your Cisco Unified Communications Manager you can set up profiles groups and templates These can simplify the phone ...

Page 47: ... are based on phone locations or phone models and that define the following settings Device settings such as Cisco Unified Communications Manager Group Roaming sensitive settings such as Date Time Group Region and so on Local route group settings Device mobility related information settings Create Custom SIP Profile Cisco Unified Communications Manager has standard SIP profiles available However a...

Page 48: ...se you can use the Softkey Template to allow or prevent the appearance of the following features in the Cisco Phone app Overflow menu Call Forward Call Park iDivert Hunt Group Login Logout Any other Softkey Template configuration setting is not supported currently In the Cisco Unified Communications Manager Softkey Layout Configuration page there are Softkey options for 12 different call states So...

Page 49: ...g recommendations due to site policy or administrative requirements Note Procedure Step 1 From the Cisco Unified Communications Manager Administration web page select System Security Phone Security Profile Step 2 Click Add New Step 3 Select the phone model Cisco 840 Cisco 860 Step 4 Click Next Step 5 On the Phone Security Profile Information pane set these parameters Name Give the new profile a na...

Page 50: ...our call control system The configuration includes the directory number information about the user and the phone profile After you configure the phone in the call control system you configure the phone to connect to the call control system Add an End User Optional It is optional to add an end user However you must add an end user to Provide the user access to the Self Care portal Allow the user to...

Page 51: ...rd Enter other End User field values as required by your site s system and account policies Note Step 4 Click Save Add the Phone Before the phone can be used you add it to the Cisco Unified Communications Manager Unified Communications Manager and assign it to a user Before you begin Install the following files on the Unified Communications Manager Latest device enabler QED installer Cisco Options...

Page 52: ...e Select the appropriate space for the phone The Calling Search Space determines how and if to route a dialed number Configure the Calling Search Space so that it routes to any numbers that are part of your dial plan Location Select the desired location for the phone Owner User ID Select an option If you want to assign the phone to an End User select the desired End User If you don t want to assoc...

Page 53: ...the Cisco_Unity_Connection_Profile Calling Search Space Select a Calling Search Space with partitions that include any numbers you may dial from this line Step 4 In the Call Forward and Call Pickup Settings section set the Call Forward Settings as desired for your environment For example you can configure Call Forward for all unavailable no answer or busy scenarios to forward calls to the Cisco Un...

Page 54: ...er is 1 Individual phones highest precedence 2 Group of phones 3 All phones lowest precedence For example if you don t want a specific set of users to access the phone Web pages but the rest of your users can access the pages you 1 Enable access to the phone web pages for all users 2 Disable access to the phone web pages for each individual user or set up a user group and disable access to the pho...

Page 55: ...atures for a Single Phone Procedure Step 1 Sign into Cisco Unified Communications Manager Administration as an administrator Step 2 Select Device Phone Step 3 Locate the phone associated with the user Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields Step 5 Check the Override Common Settings check box for any changed fields Step 6 Click Save Step 7 Click Apply Co...

Page 56: ...1 411 511 String of up to 16 characters comma separated no spaces Emergency Numbers Controls access to Visual Voicemail Disabled Disabled Enabled Visual Voicemail Access This parameter contains the address of the primary voicemail server for Visual Voicemail String of up to 256 characters Voicemail Server Primary This parameter contains the address of the backup voicemail server for Visual Voicema...

Page 57: ...ious factors including the region pair setting Use System Default Use System Default Disabled Enabled Advertise G 722 and Opus Codecs Identifies the location that the phones use to upload problem reporting tool PRT output files String of up to 256 characters Customer support upload URL This parameter contains the address of the server for the optional second registration The purpose of the Seconda...

Page 58: ...s in Cisco Unified Communications Manager s tomcat trust certificate trust list Step 2 From the Cisco Unity Administration page configure the Voicemail box and Web application password for the user Step 3 From the Cisco Unified Communications Manager Administration web page set the Visual Voicemail Access field for the device to Enabled Step 4 From the Cisco Unified Communications Manager Administ...

Page 59: ...ers Users and select the user Step 2 Under Choose Pin use the pulldown to select the Web Application box Step 3 Unselect the User must change at Next Sign In box if currently selected the Webex Wireless Phone 840 and 860 does not currently provide a mechanism to change the password through the phone s UI Step 4 Using the top pull down menu select Edit Change Password Step 5 In the Choose Password ...

Page 60: ...figure c From the Product Specific Configuration Layout portion of the Phone Configuration Page of the device Set the Voicemail Server Primary field to the address of your main Cisco Unity Connection server If available set the Voicemail Server Backup field to the address of your backup Cisco Unity Connection server Phone Services You can provide your users with special phone services Before a use...

Page 61: ...stomer Support Upload URL You must use a server with an upload script to receive PRT files The PRT uses an HTTP POST mechanism with the following parameters included in the upload utilizing multipart MIME encoding devicename example SEP001122334455 serialno example FCH12345ABC username the username configured in Cisco Unified Communications Manager the device owner prt_file example probrep 2014102...

Page 62: ...orporate and Personal Directories Setup You can make it easy for your users to contact coworkers using a corporate directory You can also enable users to create personal directories Each individual user has a personal directory which they can access from any device The corporate and personal directories are set up in the Cisco Unified Communications Manager Corporate Directory Setup The Corporate ...

Page 63: ... Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group You must provide end users with the following information about the Self Care Portal The URL to access the application This URL is https server_name portnumber ucmuser where server_name is the host on which the web server is installed and portnumber is the port num...

Page 64: ...Permission Information section ensure that the Groups list includes Standard CCM End Users Step 6 Select Save Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 56 Cisco Unified Communications Manager Phone Configuration Set Up User Access to the Self Care Portal ...

Page 65: ...e Enterprise Mobility Management Application Enroll the phones to the Enterprise Mobility Management EMM application through the device owner method See your EMM application documentation for additional information Before you begin Ensure that the battery is fully charged Ensure that you allow the following apps Cisco Phone com cisco phone UCM Client com cisco ucmclient Logging com cisco logging A...

Page 66: ...ne depends on whether the Wi Fi network is either Broadcasted Nonbroadcast or hidden Add the Phone to a Broadcasted Wi Fi Network You add the phone to a broadcasted Wi Fi network through the startup wizard or offline through the Settings app Before you begin Get the following information about the Wi Fi network from your administrator Network name or Service Set Identifier SSID Network security mo...

Page 67: ...ication method and CA certificate option to use and then enter the Identity and Password Step 8 Tap Connect Add the Phone to a Nonbroadcast Wi Fi Network Follow these steps to add your phone to a Wi Fi network that is hidden or not broadcast Before you begin Get the following information about the Wi Fi network from your administrator Network name or Service Set Identifier SSID Network security mo...

Page 68: ... security mode select the Phase 2 authentication method and CA certificate option to use and then enter the Identity and Password Step 10 Under Advanced options set Hidden network to Yes You can also set the Proxy and IP settings as required Step 11 Tap Save Configure a TFTP Server You must configure a TFTP server if your network doesn t provide DHCP option 150 or 66 for the Cisco Unified Communic...

Page 69: ... 1 3 or newer select User settings Phone information Security Step 4 Enter the Local Phone Unlock Password The default password is Step 5 To enable alternate TFTP servers swipe the Alternate TFTP slider to the right Step 6 Enter the TFTP server addresses and tap OK Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the menu Webex Wireless Phone 840 and 860 Admin...

Page 70: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 62 Phone Configuration Configure a TFTP Server ...

Page 71: ...on To configure the Cisco apps you can Use an Enterprise Mobility Management EMM application Recommended for multiple phones Use the Settings menu for each app directly on the phone Recommended only for a small number of phones Enterprise Mobility Management Application Interface The following Cisco apps are on the Google Play Store You can configure these apps through an Enterprise Mobility Manag...

Page 72: ...Procedure Step 1 Sign in to the EMM application Step 2 Set up an Android for Work account which allows you to sequester the phones from external access and provide only those apps which your organization requires Step 3 Create a configuration profile that contains payloads for each configuration area required We recommend that you set the following minimal settings Restrictions Enable use of the c...

Page 73: ... pairs should have downloaded with the app Check the key value pairs to be sure of accuracy and configure any settings If any key value pairs don t download manually add them Note Step 8 In the EMM application console approve the apps for distribution Step 9 Configure the Android Kiosk Mode to include the apps that you want Kiosk Mode is a launcher for the phone UI Only approved apps are available...

Page 74: ...he default Panic Button in the Buttons app Note The reliability of the Emergency app and Panic Button depends on the functionality and reliability of your organization s infrastructure The infrastructure includes the wireless LAN the LAN the call server the central provisioning server the server hosting location services the central security system and its servers the correct configuration of the ...

Page 75: ... monitoring Emergency monitoring is also suspended when the phone is connected to the USB charger The three conditions of motion are No movement the phone remains still for a configurable number of seconds potentially indicating that the user is not moving A certain amount of motion is normal even when sitting but no motion at all can indicate that a person is unable to move due to unconsciousness...

Page 76: ... Sets the length of time in seconds that the user would have to maintain the configured degree of stillness or a more severe degree 30 Integer 10 300 No movement timeout seconds Sets the nonvertical position of the phone that is required to trigger an alarm Level 1 is the least sensitive An alarm triggers if the user is nearly prone Level 7 is the most sensitive An alarm triggers if the user was l...

Page 77: ...ng To activate this feature set the timeout in seconds 1 300 By default the Snooze feature is disabled set to 0 0 Integer 0 300 Snooze timeout seconds Sets the warning timeout in seconds This is the amount of time between the trigger of the warning and the alarm state In the alarm state an emergency call might be placed or an alarm is sent to an external security application 10 Integer 10 60 Warni...

Page 78: ... Sample Panic Button Configuration Options Settings Description Option Set the Panic button silent alarm to Off Set the Emergency call to Off Allows the user to alert people nearby with a loud alarm but does not place an emergency call The loud alarm helps people to locate the user or scares away any potential threats Local panic alarm without an emergency phone call Set the Panic button silent al...

Page 79: ...mergency dial number if the user triggers the Panic Button or an Emergency motion alarm Off On Off Emergency call Enables the speakerphone when the phone places an emergency call This setting allows the user to be in handsfree mode in case they can t hold the phone to their ear On On Off Emergency dial force speaker Defines the number that the phone dials when the user triggers the Panic Button or...

Page 80: ...y app and Panic Button within your organization Use the following list as a guide Monitoring Which motion detection sensors are active What is the degree of sensitivity What is the timeout How long is the warning state What happens when an alarm is triggered Is there an emergency call Is there an external security application and if so what does it do Is the Snooze option configured If so for how ...

Page 81: ...he default channel is the channel that broadcasts when the user presses the programmed PTT button or the Talk button in the PTT app A user can set a channel as their default channel only if they are subscribed to the channel and are able to transmit on the channel Channel 1 ALL Channel 1 ALL Channels that have both Channel can transmit and Channel subscription Admin settings set to Yes Default cha...

Page 82: ... Allows you to enter a label for the channel You can enter a label with more than 15 characters but a long label truncates when it displays on the handset Note For Channel 1 ALL For Channel 2 25 Blank String Channel n label Enables a user to transmit on the channel For Channel 1 ALL Yes For Channel 2 25 No Yes No Channel can transmit Subscribes a user to the channel so that they can receive broadc...

Page 83: ...the following Battery Life settings Table 18 User Settings for Battery Life Description Default Field Type Or Choices Field Controls the volume percentage of the low battery alarm This is a user controlled setting 50 Integer 0 100 Alarm volume Admin Settings for Battery Life Use the following Admin settings to configure the Battery Life app Table 19 Admin Settings for Battery Life Description Defa...

Page 84: ...users to program the buttons on their phone You can disable user control for all buttons or for specific buttons For example you may want to disable user control of the Programmable Emergency button to ensure that users can always access that feature This is an OEMConfig app To configure the app your Enterprise Mobility Management EMM must support the OEMConfig enhanced schema If required consult ...

Page 85: ...860 and 860S Table 20 Programmable Buttons Programmable Button Callout Left button 1 Right button 2 Top 3 Volume up 4 Volume down 5 Fingerprint For Webex Wireless Phone 860 and 860S only 6 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 77 Cisco App Configuration Programmable Buttons ...

Page 86: ...er assigned Allows the user to control the button action if you enable Left button user assigned For phones with a barcode scanner Scanner For phones without a barcode scanner No action No action Home key Back key Menu key PTT Emergency Volume up Volume down Run application Open URL Scanner for 800S phones only Custom 1 Custom 2 Custom 3 Custom 4 Left button Enables the user to change the Right bu...

Page 87: ...key PTT Emergency Volume up Volume down Run application Open URL Scanner for 800S phones only Custom 1 Custom 2 Custom 3 Custom 4 Right button Enables the user to change the Top button Enabled Enabled Disabled Top button user assigned Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 79 Cisco App Configuration Buttons Settings ...

Page 88: ...wn Run application Open URL Scanner for 800S phones only Custom 1 Custom 2 Custom 3 Custom 4 Top For Cisco Webex Wireless Phone 860 and Webex Wireless Phone 860S only Enables the user to change the Fingerprint button Enabled Enabled Disabled Fingerprint button user assigned Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 80 Cisco App Configuration But...

Page 89: ...action Home key Back key Menu key PTT Emergency Volume up Volume down Run application Open URL Scanner for 800S phones only Fingerprint Custom 1 Custom 2 Custom 3 Custom 4 Fingerprint Enables the user to change the Volume up button Enabled Enabled Disabled Volume up button user assigned Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 81 Cisco App Conf...

Page 90: ...nables the user to change the Volume down button Enabled Enabled Disabled Volume down button user assigned Allows the user to control the button action if you enable Volume down button user assigned Volume down No action Home key Back key Menu key PTT Emergency Volume up Volume down Run application Open URL Scanner for 800S phones only Custom 1 Custom 2 Custom 3 Volume down Webex Wireless Phone 84...

Page 91: ... the button the app will not launch Note Procedure Step 1 In the EMM application select Run application Step 2 Enter the package name of the app and the activity name of the screen within the app For example the package name for the Cisco Phone app is com cisco phone The package name plus the dialer activity name is com cisco phone com cisco phone activities Dialer Cisco App Package Names The foll...

Page 92: ...ma If required consult with your EMM support for assistance Note As an administrator you can Enable and disable barcode scanning Decide which symbologies to deploy Set audible acknowledgments of a scan Set the intensity of the scan light Set the Enter key to move to the next field to be populated by scanning Enable automatic enter of carriage return Test scan barcodes before you give the phones to...

Page 93: ...CB UPC A UPC E0 5 supplemental GS1 DataBar Expanded CCB UPC E GS1 DataBar Limited CCC EAN 128 GS1 DataBar 14 Han Xin General Settings for the Barcode App Use the following settings to enable or disable the barcode scanner and configure general scan settings such as sounds and vibration Table 24 General Settings for the Barcode App Description Default Field Type Or Choices Field Enables the barcode...

Page 94: ...ld Type Or Choices Field Prefixes AIM code or symbol id before data The AIM code is an industry standard 3 character identifier that provides information about the symbology that is generated by the decoder of a scanner The code is prepended to the scanned barcode and may be employed by keyboard injection and the data sent through the intent Disable Disable Enable AIM codes Enable symbol id Enable...

Page 95: ... to configure any custom intent settings Table 26 Custom Intent Settings Description Default Field Type Or Choices Field Choose intent delivery method Disable Disable Stat activity Start service Start foreground service Send broadcast Intent delivery method Enter intent action String Intent action Enter intent category String Intent category Symbology Settings Use the following settings to enable ...

Page 96: ...diting The following table describes the default settings for the Code 11 symbology Table 29 Code 11 Description Default Field Type Or Choices Field Enables or disables the symbology ON On Off Code 11 Enables or disables check digit verification Disable check digits Disable check digits One check digit Two check digits Code 11 check digit verification Enables or disables transmit To transmit enabl...

Page 97: ...check digit Enables or disables full ASCII conversion OFF On Off Enable Code 39 full ASCII conversion The following table describes the default settings for the Code 93 symbology Table 32 Code 93 Description Default Field Type Or Choices Field Enables or disables the symbology ON On Off Enable Code 93 The following table describes the default settings for the Code 128 symbology Table 33 Code 128 D...

Page 98: ... symbology ON On Off Enable EAN 8 Enables or disables conversion to EAN 13 OFF On Off Enable convert EAN 8 to EAN 13 Enables or disables transmit OFF On Off Enable transmit EAN 8 check digit The following table describes the default settings for the EAN 13 symbology Table 36 EAN13 Description Default Field Type Or Choices Field Enables or disables the symbology ON On Off Enable EAN 13 The followin...

Page 99: ...lowing table describes the default settings for the Han Xin symbology Table 39 Han Xin Code Description Default Field Type Or Choices Field Enables or disables the symbology ON On Off Enable Han Xin code The following table describes the default settings for the Interleaved 2 of 5 symbology Table 40 Interleaved 2 of 5 Description Default Field Type Or Choices Field Enables or disables the symbolog...

Page 100: ...es the default settings for the ISBT 128 symbology Table 41 ISBT 128 Description Default Field Types Or Choices Field Enables International Society of Blood Transfusion ISBT 128 symbology ON On Off Enable ISBT 128 Disable ISBT Concatenation The device does not concatenate pairs of ISBT codes it encounters Enable ISBT Concatenation There must be two ISBT codes for the device to decode and perform c...

Page 101: ...n Off Enable Matrix 2 of 5 OFF On Off Enable Matrix 2 of 5 check digit Enables or disables transmit OFF On Off Enable transmit Matrix 2 of 5 check digit The following table describes the default settings for the Micro PDF symbology Table 43 Micro PDF Description Default Field Type Or Choices Field Enables or disables the symbology ON On Off Enable Micro PDF The following table describes the defaul...

Page 102: ...eld Enables or disables the symbology ON On Off Enable PDF 417 The following table describes the default settings for the QR symbology Table 47 QR Description Default Field Type or Choices Field Enables or disables the symbology ON On Off Enable QR Sets decoding Regular Regular Inverse Both QR decoding The following table describes the default settings for the UPC A symbology Enable EAN UPC supple...

Page 103: ...to enable supplementals for UPC A or UPC E or both Note Table 49 UPC E Description Default Field Type or Choices Field Enables or disables the symbology ON On Off Enable UPC E Enables or disables transmit ON On Off Enable transmit UPC E check digit Sets transmit preamble System character No preamble System character System character and country code Transmit UPC E preamble Enables or disables conv...

Page 104: ...3 Disable Disable Enable EAN UPC supplementals Sets polarity Dark on light Dark on light Either Light on dark Polarity all 1 D barcodes Replace Control Characters Settings As needed use the following replace control character settings to replace certain ASCII0 31 control character keys in a barcode string with a space or punctuation Table 53 Replace Control Characters Description Default Field Typ...

Page 105: ...CK 7 Bell BEL 8 Backspace BS 9 Horizontal Tab HT 10 Line Feed LF 11 Vertical Tab VT 12 Form Feed FF 13 Carriage Return CR 14 Shift Out SO 15 Shift In SI 16 Data Link Escape DLE 17 Data Control 1 DC1 18 Data Control 2 DC2 19 Data Control 3 DC3 20 Data Control 4 DC4 21 Negative ACK NAK 22 Synchronize SYN 23 End Text Block ETB 24 Cancel CAN Webex Wireless Phone 840 and 860 Administration Guide for Ci...

Page 106: ...Latin Punctuation or Symbols Description Latin Punctuation or Symbol Exclamation point Quotation mark Number sign Dollar sign Percent sign Ampersand Apostrophe Left parenthesis Right parenthesis Asterisk Plus sign Comma Hyphen Minus Full stop or period Forward slash or Solidus Colon Semicolon Less than sign Equal sign Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communic...

Page 107: ...act package names provided by the app developers Within each profile you can enable required symbologies and configure custom data manipulation settings When the given app is identified in the foreground the barcode scanner only scans the symbologies that are programmed for that identified app ScanFlex allows custom intents to provide more specificity For custom intents to function the third party...

Page 108: ...t an Action if needed Each Action has two parameters that are associated with it Parameter 1 and Parameter 2 The parameter fields may not be necessary for some actions The following table describes actions that move the cursor Table 57 Actions That Move the Cursor Directions for Parameters Cursor Action Description Action Enter n in Parameter 1 Move the cursor forward by n spots Move forward Enter...

Page 109: ...o replace in Parameter 1 and enter the new sub string in Parameter 2 Replace all encountered sub string in the scanned string Replace all sub strings Enter the character in Parameter 1 Remove characters encountered in the string Remove characters Enter the text in Parameter 1 Add text Add text Enter integer code of the desired character in Parameter 1 Add character as integer code Add code No para...

Page 110: ...from the barcode that you want to scan Step 6 Press and hold the programmed Scanner button with the light shining across the entire barcode symbol until the light turns off and you hear a beep The Barcode type and the Scanned barcode data appear on the Barcode screen The barcode search button is enabled Step 7 Tap the barcode search button to find data about the scanned barcode The search results ...

Page 111: ... or disable Wi Fi from the quick settings tiles If the Allow quick settings tiles is disabled all the quick settings tiles are not available On On Off Allow Wi Fi toggle If enabled and if the Allow quick settings tiles is enabled the user can enable or disable Airplane mode from the quick settings tiles If the Allow quick settings tiles is disabled the Airplane mode quick settings tile is not avai...

Page 112: ...e user can control this quick setting tile If disabled the quick setting tile is hidden and can t be added On On Off Flashlight If enabled and if the Allow quick settings tiles is enabled the user can control this quick setting tile If disabled the quick setting tile is hidden and can t be added On On Off Rotation lock If enabled and if the Allow quick settings tiles is enabled the user can contro...

Page 113: ... the user can control this quick setting tile If disabled the quick setting tile is hidden and can t be added On On Off Hotspot If enabled and if the Allow quick settings tiles is enabled the user can control this quick setting tile If disabled the quick setting tile is hidden and can t be added On On Off Night light If enabled and if the Allow quick settings tiles is enabled the user can control ...

Page 114: ... other devices within a certain range If enabled and if the Allow quick settings tiles is enabled the user can control this quick setting tile If disabled the quick setting tile is hidden and can t be added On On Off Nearby share User Restriction Setting for Notification Settings Gear The following table describes the user restriction setting that is related to the settings gear in the notificatio...

Page 115: ... automatic time zone toggle User Restriction Setting for Emergency Calls The following table describes the user restriction setting that is related to emergency calls from the lock screen Table 63 Setting for Emergency Calls Description Default Field Type Or Choices Field If enabled displays the EMERGENCY button when the phone screen is locked Regardless of whether you enable or disable this setti...

Page 116: ...trolled it allows the user to control the setting from the Android settings menu In this case the Android setting menu takes precedence over the Custom Setting Enable the user could disable it in the Android menu The changed value reflects in the Custom Settings menu but the EMM application could override the changed value at any time Disable the user could enable it in the Android menu The change...

Page 117: ...erred Unset deferred 12 hours 24 hours Time format Enables or disables automatic time zone On On Off Automatic time zone Device Info Use the following settings to configure custom device information settings Table 66 Device Info Settings Description Default Field Type Or Choices Field If enabled provides four text fields for more information about the user who is assigned this phone This informati...

Page 118: ...ry Saver mode curtails functionality to conserve the battery life However it also reduces functionality by turning off apps that you might want to remain operational Apps that you add to this list remain operational when the user turns on the phone s Battery Saver mode Apps that you add to this list increase battery usage by staying awake Ensure that users have extra batteries available Caution Co...

Page 119: ...configure the keyboard Google voice typing setting Table 69 Keyboard Setting Description Default Field Type Or Choices Field Enables or disables Google voice typing On On Off Google voice typing Sleep Use the following setting to configure the sleep setting Table 70 Sleep Setting Description Default Field Type Or Choices Field Sets the amount of time before the screen times out after inactivity Us...

Page 120: ...ize Sets the system navigation For the Webex Wireless Phone 840 and 840S 2 button navigation is not currently available so if you choose this option the phone uses the 3 button navigation Note User controlled User controlled Gesture navigation 2 button navigation 3 button navigation System navigation User controlled makes the Auto rotate screen Android setting available for users to turn automatic...

Page 121: ...ettings to configure custom sound settings Table 73 Sound Settings Description Default Field Type Or Choices Field Select the system ringtone sounds that you want to be available All List of available ringtones Ringtones Must be enabled on the Ringtones list Default Flutey Phone Default ringtone List of available ringtones Default ringtone Select the system notification sounds that you want to be ...

Page 122: ... Disable Jump to camera Wallpaper Use the following settings to configure custom wallpaper settings Table 75 Wallpaper Settings Description Default Field Type Or Choices Field Enter the complete file path starting with the exact location of the image file where is it stored on the phone Example sdcard name_of_image_file Not configured String Lock screen wallpaper Enter the complete file path Not c...

Page 123: ...e until first automatic reboot attempt Immediately 0 minutes Immediately 0 minutes 1 minute 5 minutes 10 minutes 15 minutes 30 minutes 1 hours 2 hours 3 hours 4 hours 6 hours 8 hours 12 hours Time until first automatic reboot attempt Sets the number of times to allow a user to delay the reboot attempt None None 1 2 3 4 6 8 12 Unlimited Number of times to allow delaying reboot attempt Webex Wireles...

Page 124: ...nd options and band channels are enabled You must enable at least one band and channel or the phone loses connection and does not function Review the bands and channels in use at the intended location before you make any changes If you select the wrong band or channels you may permanently disconnect phones from the network Contact Cisco TAC if incorrect band selection disables the phones As a last...

Page 125: ...lowing setting to change the threshold for the Wi Fi low Received Signal Strength Indicator RSSI Table 79 Wi Fi Low RSSI Threshold Description Default Field Type or Choices Field Voice quality can degrade if the Wi Fi signal is too weak The RSSI changes as the user moves closer to or away from the connected AP The RSSI threshold value setting is the RSSI level at or below which the phone seeks a b...

Page 126: ...abled The phone uses any available channel in the 2 4 GHz band You can enable or disable specific channels within 2 4 GHz band Enabled Enabled Disabled 2 4 GHz Wi Fi band If enabled The phone uses any available channel in the 5 GHz band You can enable or disable specific channels within 5 GHz subbands Each subband includes a group of channels Enabled Enabled Disabled 5 GHz Wi Fi band Use the follo...

Page 127: ... Enables channel On On Off Channel 8 2447 MHz Enables channel On On Off Channel 9 2452 MHz Enables channel On On Off Channel 10 2457 MHz Enables channel On On Off Channel 11 2462 MHz Enables channel On On Off Channel 12 2467 MHz Enables channel On On Off Channel 13 2472 MHz Enables channel On On Off Channel 14 2484 MHz Use the following settings to select 5 0 GHz channels Webex Wireless Phone 840 ...

Page 128: ...5280 MHz Enables channel On On Off Channel 60 DFS 5300 MHz Enables channel On On Off Channel 64 DFS 5320 MHz Enables channel On On Off Channel 100 DFS 5500 MHz Enables channel On On Off Channel 104 DFS 5520 MHz Enables channel On On Off Channel 108 DFS 5540 MHz Enables channel On On Off Channel 112 DFS 5560 MHz Enables channel On On Off Channel 116 DFS 5580 MHz Enables channel On On Off Channel 12...

Page 129: ...nel On On Off Channel 149 5745 MHz Enables channel On On Off Channel 153 5765 MHz Enables channel On On Off Channel 157 5785 MHz Enables channel On On Off Channel 161 5805 MHz Enables channel On On Off Channel 165 5825 MHz Wi Fi Preferences Use the following settings to select Wi Fi preferences Table 83 Wi Fi Preferences Description Default Field Type or Choices Field Fast Transition Preferred Pre...

Page 130: ... On Off Enable Web API Enables or disables Web access Off On Off Enable Web access Sets the data format XML is the only supported format XML XML JSON Data format Related Topics Access the Cisco App Settings on the Phone on page 65 Phone State Polling You can set the following phone state polling parameters Table 85 Polling Parameters Description Default Field Type or Choices Field Defines the user...

Page 131: ...High Important or Normal the phone accepts the push but does nothing If a phone receives a push request when it is in Do Not Disturb DND with Total Silence The phone does not make any sound and only displays visual notification The phone stays in Total Silence mode after the push request Alarms Only and Priority Only The phone changes mode to Normal presents visual notification and plays the notif...

Page 132: ...s sample html the URL that is sent to the web browser on the phone is h t t p 1 7 2 2 4 1 2 8 8 5 8 0 8 0 s a m p l e a p p s e x a m p l e s s a m p l e h t m l The URL can be either HTTP or HTTPS Server root URL Defines whether a notification ringtone sound plays when a phone receives a push message The notification sound that plays is set by the user in the phone Settings Sound Default notifica...

Page 133: ...ication Shortcut Fields Description Default Field Type or Choices Field Defines a title for the web application shortcut The title displays in the widget box on the phone after you reboot the phone String Shortcut title Defines the application URL You can enter any URL available to the phones String Shortcut URL Place Web Application Shortcuts on a Home Screen For easy access to web application sh...

Page 134: ...utgoing phone events when enabled Off On Off Cisco Phone events Outgoing Sends notifications about all incoming phone events when enabled Off On Off Cisco Phone events Incoming Sends notifications about all phone state change events when enabled Off On Off Cisco Phone events State Change Sends notifications about all phone login and logout events when enabled Off On Off Cisco Phone events Login ou...

Page 135: ...argers and power supplies for your phone Caution Headsets Standard headsets that use a 3 5 mm jack or Bluetooth headsets The phones don t support Apple headsets The phones can connect to Bluetooth headsets and speakers only They don t support any other type of Bluetooth device Note Desktop Chargers Use the approved power supply Webex Wireless Phone 840 Desktop Charger Webex Wireless Phone 840 Desk...

Page 136: ... of good quality external devices like headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices such as cell phones and two way radios some audio noise may still occur The primary reason that a particular headset would be inappropriate for the phone is the potential for an audible hu...

Page 137: ...reless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection We recommend the Cisco Headset 560 Series and Cisco Headset 730 These headsets offer outstanding audio performance For more information about the headsets see https www cisco com c en us products col...

Page 138: ...op Dual Charger Module and Webex Wireless Phone 860 Desktop Battery Charger Module Set Up the Desktop Charger Modules Follow these steps for all Webex Wireless Phone 840 and 860 desktop chargers The following illustration is of the Webex Wireless Phone 860 Desktop Dual Charger Module Use only the approved chargers and power supplies for your phone Caution Before you begin Ensure that the power sup...

Page 139: ...charged An LED that is off indicates an empty slot or an error condition These steps are the same for both the Webex Wireless Phone 840 Desktop Dual Charger and Webex Wireless Phone 860 Desktop Dual Charger Module The illustration is of the Webex Wireless Phone 860 Desktop Dual Charger Module Note Before you begin Ensure that you properly set up the desktop charger Use only the approved chargers a...

Page 140: ...A solid green LED indicates that the item is fully charged An LED that is off indicates an empty slot or an error condition Before you begin Ensure that you properly set up the Webex Wireless Phone 860 Desktop Battery Charger Module Use only the approved chargers and power supplies for your phone Caution Procedure With the battery charging contacts facing down insert a spare battery into each char...

Page 141: ...ger Capacity Charger Name Six 840 phones Webex Wireless Phone 840 Multicharger Six 840 batteries Webex Wireless Phone 840 Battery Multicharger Figure 12 Webex Wireless Phone 840 Multicharger and Webex Wireless Phone 840 Battery Multicharger Webex Wireless Phone 860 and 860S The Webex Wireless Phone 860 and 860S multicharger includes a Webex Wireless Phone 860 Multicharger Base that holds up to fou...

Page 142: ...60 Multicharger Base with 860 Desktop Charger Modules Assemble the Webex Wireless Phone 860 Multicharger Base You can insert up to four desktop charger modules into the multi charger base You can use any combination of the Webex Wireless Phone 860 Desktop Dual Charger Modules and Webex Wireless Phone 860 Desktop Battery Charger Modules as desired Use only the power supply that comes with the multi...

Page 143: ...p charger module forward and use the front tab to snap it into place Step 4 Plug the multicharger base power supply into the base and a power outlet Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 135 Accessories Assemble the Webex Wireless Phone 860 Multicharger Base ...

Page 144: ... begin For the 840 phones ensure that you plug in the multicharger For the 860 phones ensure that you properly set up the Webex Wireless Phone 860 Multicharger Base and install up to four desktop charger modules Use only the approved chargers and power supplies for your phone Caution Procedure Insert the phones and batteries into the slots Related Topics Assemble the Webex Wireless Phone 860 Multi...

Page 145: ...tubborn for plain water use a mild detergent solution Lysol isopropyl alcohol or diluted bleach 10 percent or less Wipe battery contacts with a cotton swab dampened with alcohol to remove any lint Never use the following products to clean your charger Don t use furniture polishes waxes or plasticizer based cleaners such as ArmorAll Don t use lanolin aloe glycerin or other skin care products Don t ...

Page 146: ...ttom end of the Webex Wireless Phone 840S in the scanner handle Step 2 Press down on the top end of the phone to snap it in place on the scanner handle Step 3 Scan a barcode with the trigger on the scanner handle to test that it works Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 138 Accessories Install the Webex Wireless Phone 840S in the Scanner H...

Page 147: ...ex Wireless Phone Data Sheet Use only the approved chargers and power supplies for your phone Caution Table 93 Desktop Chargers and Power Supplies Power Supply Model Number Part Number Accessory CP 840 PH DCHR Webex Wireless Phone 840 Desktop Charger CP 840 DUAL DCHR Webex Wireless Phone 840 Desktop Dual Charger SK01T8 0570260S CP 840 DCHR PS AU Webex Wireless Phone 840 Desktop Charger and Webex W...

Page 148: ...r Supply Table 94 Multichargers and Power Supplies Power Supply Model Number Part Number Accessory KT090A1200667B3 CP 840 PH MCHR Webex Wireless Phone 840 Multicharger with Power Supply KT090A1200667B3 CP 840 BAT MCHR Webex Wireless Phone 840 Battery Multicharger with Power Supply FSP090 ABAN3 CP 860 MCHR Webex Wireless Phone 860 Multicharger Base with Power Supply Table 95 USB Cable and Power Ada...

Page 149: ...IP Webex Wireless Phone 840S Rotating Belt Clip Holster CP 860 CLIP Webex Wireless Phone 860 Belt Clip CP 860S CLIP Webex Wireless Phone 860S Belt Clip Table 99 Cases Part Number Accessory CP 860 CASE Webex Wireless Phone 860 Case CP 860S CASE Webex Wireless Phone 860S Case Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 141 Accessories Cisco Accessor...

Page 150: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 142 Accessories Cisco Accessory Part Numbers ...

Page 151: ...plication so that you are the Device Owner and you can factory reset the phones through the EMM application However if you do not enroll the phones in an EMM application you can restore a phone to the factory defaults using the following methods If you re able to boot the phone use the phone Settings method If you re not able to boot the phone use the recovery mode method Reset to Factory Default ...

Page 152: ... a unique Google account If you use recovery mode to reset the factory defaults of a phone that had been signed in to a unique Google account you will need the Google account and password You must work with the phone user Google account owner and Google to reset the phone Caution Procedure Step 1 Press and hold the Power button Step 2 Tap Power off Step 3 Press and hold the red Emergency button an...

Page 153: ... COP file to the Cisco Unified Communications Manager After you upload the COP file the phone prompts the user to reboot and apply the new software unless you enabled the Reboot immediately after downloading software updates option in the Product Specific Configuration Layout pane Note Copy the extracted firmware ZIP files contents to the HTTP port 6970 load server defined in the Product Specific ...

Page 154: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 146 Maintenance Cisco App Software Updates ...

Page 155: ...Must Change Password at Next Sign In check box selected Unauthorized message appears in the Enter Unity Web Credentials dialog box after the user enters their credentials and selects the Login option Validate that the Cisco Unity Connection server s tomcat trust certificate has been imported into the Cisco Unified Communications Manager s trust store and the Tomcat service has been restarted since...

Page 156: ...om the Cisco apps This information helps you troubleshoot problems when you are in the same location as your user View Phone Information The About phone setting displays information such as the Device name Model hardware Android version Wi Fi MAC address Bluetooth address and Build number To access the Settings app from any screen swipe down on the status bar at the top of the screen and tap the S...

Page 157: ...trator from time to time If your phone has firmware release 1 3 0 or newer the Cisco Phone app has a Drawer menu rather than an Overflow menu Note Procedure Step 1 Tap the desired app Step 2 Tap the Overflow menu Step 3 Tap About Capture a Screenshot on the Phone When troubleshooting it may be helpful to have a screenshot of the phone An alternate way to capture a screenshot on the phone is to sim...

Page 158: ...r You know that the report is complete when the phone vibrates twice and the notification disappears Procedure Step 1 Access the Cisco Phone app Step 2 Choose one of the following based on your phone s software version For release 1 2 tap the Overflow menu For release 1 3 or newer tap the Drawer menu Step 3 Choose one of the following based on your phone s software version For release 1 2 select S...

Page 159: ...ote Procedure Choose one of these options Download or ask the user to download the log bundle from the phone web browser Device Logs tab The log bundles appear at the bottom of the page Note Locate the log bundle on the problem report upload URL server To locate the file it may help to search by MAC address or the string LogBundle Note Webex Wireless Phone 840 and 860 Administration Guide for Cisc...

Page 160: ...Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager 152 Troubleshooting Retrieve Problem Report Log Bundles ...

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