Symptom: Pwr and Eth LEDs are not lit and no signs of activity
on the SV-4K
Troubleshooting steps:
1. Verify any visible damage to the Ethernet port on the SV-4K device.
2. If there is
not
any visible port damage on the SV-4K:
a. Connect a 12V 5A power supply to the SV-4K to confirm startup and normal
operation.
b. Replace the Ethernet cable.
c. Connect the SV-4K to a known-working switch port for another SV-4K device.
d. Verify the POE+ settings on the switch.
TIP:
If you have imported the switch settings to Cisco
StadiumVision Director, you can view the POE+ settings.
From the Management Dashboard, go to:
Tools
>
Settings
>
Switch Management
>
View Switch
Details
Power normally displays "29.5" for the SV-4K after
LLDP negotiation with the switch.
e. If none of these steps locate the problem, contact Cisco Technical Support to
proceed with the RMA process.
Symptom: SV-4K Err or Err/Upd LEDs blinking
Troubleshooting steps:
1. Refer to the LED documentation.
See the
"LEDs on the SV-4K Media Player" on page 8
2. Troubleshoot according to the description of the problem.
Symptom: SV-4K rebooting automatically after startup
Troubleshooting steps:
1. Verify whether multiple SV-4Ks are doing an auto-reboot.
2. If
multiple
SV-4Ks are automatically rebooting at startup:
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