6. If the master is not reachable and you have configured alternate masters but they
are not reported as master after waiting for a minute, reboot one of the reachable
PTP master candidates.
NOTE:
Identifying the alternate master for this step can more
easily be done if you are explicitly identifying the IP address of
alternate masters, and not using the "*" wildcard to specify
possible election of any SV-4K device on the network.
7. If a device shows that it has not synchronized, reboot the device to force
synchronization.
Troubleshooting SV-4K Hardware Operation
This section identifies some of the symptoms related to problems with the SV-4K media
player hardware:
l
Symptom: "Please Insert Card" message on SV-4K startup screen, Page 52
l
Symptom: Pwr and Eth LEDs are not lit and no signs of activity on the SV-4K,
Page 53
l
Symptom: SV-4K Err or Err/Upd LEDs blinking, Page 53
l
Symptom: SV-4K rebooting automatically after startup, Page 53
Symptom: "Please Insert Card" message on SV-4K startup
screen
Troubleshooting steps:
1. Verify that an IP address is assigned to the device.
2. Verify proper DHCP Option 43 configuration.
3. Verify that the Cisco StadiumVision Director server is running and reachable.
4. Contact Cisco Technical Support to do further troubleshooting and proceed with
RMA process.
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