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Tip: If you make a mistake while entering a phone number, press
<< to erase one or more digits. Press Cancel to exit the dialing
attempt.
Answering a Call
When you hear your phone ring and see the red light flashing on
your handset, you have a new call. The Cisco IP phone has distinc-
tive rings for incoming calls:
Internal calls - one ring
External calls - two rings
If you want to… Then…
Answer with a
headset
Press the headset button if unlit. Or, if the headset
button is already lit, press answer or the flashing
line button.
Answer with the
speakerphone
Press the Speakerphone., Answer, or the flashing
line button.
Switch from a
connected call to
answer a ringing
call
Press Answer, or if the call is ringing on a different
line, press the flashing line button. Either action
answers the new call and automatically places the
first call on hold.
Retrieve a held
call on another
phone
Use Call Park
Use your phone
to answer a call
that is ringing on
another phone
Use Direct Call Pickup
Send an incoming
call directly to
voicemail
Press the DND (Do not Disturb) soft key. Your
phone will remain in DND mode until the DND
soft key is pressed again.
still be able to hear the caller, but they cannot hear you.
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Directed Call Pickup
Directed Call Pickup allows you answer another ringing phone from
your phone.
Pick up the handset
Press the More soft key until you see the DC Pick.. soft key
Press the DC Pick… soft key
Enter the ringing extension number and you will immediately
be connected to the call
Group Call Pickup
Group Call Pickup allows you to answer another ringing phone that
is in your call pickup group, from your phone.
Pick up the handset
Press the More soft key until you see the Group pickup soft
key
Press the Group pickup soft key
You may also dial *06
You will immediately be connected to the call
Note: If multiple inbound calls are ringing in your group, the call that
has been ringing the longest will be answered.
Using Mute
The Mute button disables the microphone of the handset, speaker-
phone or headset so you can have a private conversation. You will
If you want to… Then…
Toggle Mute on
Press the Mute button. It will turn red.
Toggle Mute off
Press the Mute button again. It will turn gray.