Sign In as a Call Center Agent
When you're ready to start your work as a call center agent, you sign into the phone and set your status.
Procedure
Step 1
Press
AgtSgnIn
.
Step 2
Press
Agt status
.
Step 3
Highlight the
Available
status.
Step 4
Press
Select
.
Sign Out as a Call Center Agent
When you're ready to end your work as a call center agent, change your status and sign out of the phone. After
you sign out, you won't receive more call center calls.
If you're on a call and know that you will sign off as soon as the call completes, change your status to
Wrap-up
.
Procedure
Press
AgtSgnOut
.
Change Your Status as a Call Center Agent
From time to time, you may need to take a brief break. To do that, change your status so that calls will not
ring on your phone.
Procedure
Step 1
Press
Agt status
.
Step 2
Highlight the
Unavailable
status.
Step 3
Press
Select
.
Step 4
Press
Agt status
.
Step 5
Highlight the
Available
status.
Step 6
Press
Select
.
Step 7
Highlight the
Wrap-up
status.
Step 8
Press
Select
.
Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
31
Calls
Sign In as a Call Center Agent