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Contents

Cisco Video Surveillance System IP Camera User Guide

OL-14220-02

Firmware Window

3-16

Audio/Video Windows

3-17

Video Window

3-17

Audio Window

3-20

Security Windows

3-22

Product Process Window

3-22

Initialization Window

3-23

Complexity Window

3-23

Applications Windows

3-24

Mail & FTP Window

3-24

Motion Detection Window

3-27

Event Window

3-28

SNMP Window

3-30

Alarm I/O Ports Window

3-31

PTZ (RS-485) Window

3-32

Preset Positions Window

3-34

Status Windows

3-35

System Window

3-36

Audio/Video Window

3-36

Network Window

3-37

Syslog & Log Window

3-38

Video Log Window

3-43

C H A P T E R

Viewing and Live Video

4-1

Viewing Video through the Home Window Overview

4-1

Home Window Overview

4-1

Home Window Controls

4-3

Viewing Video through Third-Party Devices or Software

4-6

C H A P T E R

Troubleshooting

5-1

A P P E N D I X

Using the IP Camera with Cisco VSM

A-1

Obtaining the Required Driver Pack

A-2

Guidelines for Using the IP Camera with VSM

A-2

Troubleshooting the IP Camera when used with VSM

A-3

N D E X

Summary of Contents for CIVS-IPC-2500

Page 1: ...Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Video Surveillance IP Camera User Guide Models CIVS IPC 2500 and CIVS IPC 2500W Text Part Number OL 14220 02 ...

Page 2: ...TA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCDE CCENT Cisco Eos Cisco Lumin Cisco Nexus Cisco StadiumVision Cisco TelePresence Cisco WebEx the Cisco logo DCE and Welcome to the Human Network are trademarks Changing the Way We Work Live Play and Learn and Cisco Store are service marks and Access Regis...

Page 3: ...IP Camera 2 1 Performing the Initial Setup of the IP Camera 2 5 Accessing the IP Camera Windows 2 6 Adjusting Back Focus on the IP Camera 2 8 Powering the IP Camera On or Off 2 8 Resetting the IP Camera 2 8 Converting a Wireless Camera between Wired and Wireless Modes 2 9 C H A P T E R 3 Configuring and Managing the IP Camera 3 1 Configuration Overview 3 1 Navigating the Configuration Windows 3 4 ...

Page 4: ...indow 3 32 Preset Positions Window 3 34 Status Windows 3 35 System Window 3 36 Audio Video Window 3 36 Network Window 3 37 Syslog Log Window 3 38 Video Log Window 3 43 C H A P T E R 4 Viewing and Live Video 4 1 Viewing Video through the Home Window Overview 4 1 Home Window Overview 4 1 Home Window Controls 4 3 Viewing Video through Third Party Devices or Software 4 6 C H A P T E R 5 Troubleshootin...

Page 5: ...mentation at http www cisco com en US docs general whatsnew whatsnew html Chapter 1 Overview Provides an overview of the IP camera and its features Chapter 2 Getting Started Provides instructions for installing and performing the initial setup of the IP camera connecting to the IP camera so that you can configure it or view video from it powering the IP camera on and off resetting the IP camera an...

Page 6: ...Obtaining Support and Security Guidelines Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS version 2 0 ...

Page 7: ...wing and MPEG 4 encoding The IP camera is available in models for use in wired and wireless networks It can be powered through an external power supply or for the wired model by integrated Power over Ethernet PoE In addition the IP camera provides networking and security capabilities including multicast support hardware based Advanced Encryption Standard AES hardware based Data Encryption Standard...

Page 8: ...he IP camera to calibrate its internal clock with a local or Internet time server Support for C and CS mount lenses The IP camera supports a variety of C and CS mount lenses RS 485 PTZ support The IP camera supports Pelco D protocol which enables PTZ functions when used with a supported motorized zoom lens external pan tilt mount and control device Power options The wired IP camera model can be po...

Page 9: ...tom of the IP camera before you can rotate the focus ring For instructions see the Adjusting Back Focus on the IP Camera section on page 2 8 3 Microphone Captures audio There also is a connection for an optional external microphone on the rear of the IP camera 4 Activity LED green Indicates activity as follows Off No activity Blinking Activity detected Activity can occur when the IP camera communi...

Page 10: ...e various effects as described in the Resetting the IP Camera section on page 2 8 3 Network LED amber Indicates information about the network connections as follows On Wireless or LAN connection is detected Off Wireless or LAN connection is not detected Blinking Data is being transmitted or received via the LAN or wireless connection 4 LAN port Accepts a standard LAN cable to connect the IP camera...

Page 11: ...nection of an optional external microphone with pre amplifier through a standard 3 5 mm mini phone jack Microphones that are designed for use with PCs usually are compatible with this input jack Connecting an external microphone disables the internal microphone on the IP camera 9 GPIO ports General purpose input output GPIO terminal block that includes a 2 pin RS 485 port 2 input ports labeled DI1...

Page 12: ...n the IP camera Figure 1 4 DC Auto Iris Lens Connector Pinouts Package Contents The the Cisco Video Surveillance IP Camera package includes these items Camera Lens opening dust cap Mounting hole protector Antennas wireless model only Terminal block for power connection C mount lens adaptor 0 9 mm Allen wrench for unlocking and locking the focus ring Regulatory Compliance and Safety Information Qui...

Page 13: ...a connection to a standard 10 100BaseT hub router or switch To power the IP camera with Power over Ethernet PoE a switch must be 802 3af compliant The wireless IP camera model can be installed in a network that conforms to the IEEE802 11b or IEEE802 11g specifications If you are using the wireless IP camera model or using the wired IP camera model on a network connection that does not provide PoE ...

Page 14: ...wer source or an IEC60950 compliant limited power source Statement 353 Warning The plug socket combination must be accessible at all times because it serves as the main disconnecting device Statement 1019 Caution Inline power circuits provide current through the communication cable Use the Cisco provided cable or a minimum 24AWG communication cable To install the IP camera follow the steps in Tabl...

Page 15: ...arms connect through alarm output ports You can connect up to two input devices and two output devices to these ports DI1 Alarm input 1 DI2 Alarm input 2 DO1 Alarm output 1 DO2 Alarm output 2 GND Ground for use if needed Step 8 Optional Use the RS485 GPIO ports on the rear of the IP camera to connect a control device motorized housing that supports the Pelco D protocol These ports are labeled D da...

Page 16: ...ectrical outlet The IP camera powers up Step 11 Check the LEDs on the IP camera The Ready LED blinks while the IP camera starts up After 15 to 20 seconds startup completes and the Ready LED should remain on The Network LED should be on Step 12 Wireless model only If you connected the IP camera to a hub router switch or Ethernet port on a PC as described in Step 9 configure wireless settings then p...

Page 17: ...uration settings perform the following steps You can change these configuration settings in the future as described in the Initialization Window section on page 3 23 Procedure Step 1 Start Internet Explorer enter HTTPS ip_address in the address field and press Enter Replace ip_address with the IP address that the IP camera obtained through DHCP or if the camera is unable to obtain this IP address ...

Page 18: ...l configuration as described in the Performing the Initial Setup of the IP Camera section on page 2 5 follow the steps in this section each time that you want to access the IP camera windows to make configuration settings or view live video You access these windows by connecting to the IP camera from any PC that is on the same network as the IP camera and that meets these requirements Operating sy...

Page 19: ...0 Enter the following for a secure connection if the IP address is 203 70 212 52 and the HTTPS port number is 1024 https 203 70 212 52 1024 Enter the following for a non secure connection if the IP address is 203 70 212 52 and the HTTP port number is 80 http 203 70 212 52 Enter the following for a non secure connection if the IP address is 203 70 212 52 and the HTTP port number is 1024 http 203 70...

Page 20: ... lens ensure that the object of interest remains in focus throughout the entire zoom range of the lens Step 3 Use the Allen wrench to tighten the focus ring hex screw Powering the IP Camera On or Off The IP camera does not include an on off switch You power it on or off by connecting it to or disconnecting it from a power source When you power off the IP camera it retains configuration information...

Page 21: ...e disconnect the power adapter from the IP camera Next connect a network cable to the LAN port on the back of the camera and to a 10 100BaseT hub router or switch Then reconnect the power adapter Table 2 2 Resetting the IP Camera Reset Type Procedure Remarks Reboot Press and immediately release the Reset button This action is equivalent to powering the IP camera down and then powering it up Settin...

Page 22: ...2 10 Cisco Video Surveillance System IP Camera User Guide OL 14220 02 Chapter 2 Getting Started Converting a Wireless Camera between Wired and Wireless Modes ...

Page 23: ...e out occurs a pop up window prompts you to log back in by entering your user name and password when you next press a key or click an item When you log back in the configuration window that you were displaying remains on your screen but all settings revert to their last saved values This chapter includes these topics Configuration Overview page 3 1 Navigating the Configuration Windows page 3 4 Set...

Page 24: ...mmunication and security options for the wireless IP camera model SSID is required security options are recommended See the Wireless Setup Window section on page 3 7 Advanced network and protocol options Determine whether the IP camera uses Cisco Discovery Protocol CDP configure alternate ports for HTTP or HTTPS connections configure RTP or RTSP options and configure QoS Optional depending on your...

Page 25: ...ort Optional See the Event Window section on page 3 28 SNMP options Configure SNMP settings Optional See the SNMP Window section on page 3 30 I O ports options Set the default states for the IP camera input and output ports how the ports respond to events and how the ports respond to manual control Required if you connect devices through the IP camera input or output ports See the Alarm I O Ports ...

Page 26: ...ndow is displayed Click the Home link at the top of the Navigation Tree to display live video from the IP camera For related information see Chapter 4 Viewing and Live Video Click the Logout button to exit the Main window and close your web browser Use the Navigation Tree to access each configuration window To do so click the link or the plus sign next to the link for the group of configuration wi...

Page 27: ...bed in the Performing the Initial Setup of the IP Camera section on page 2 5 click Setup then click Basic Setup If you change any options except the Current Date Time in the Basic Setup window you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 2 describes t...

Page 28: ... values enter the values in the New Date and New Time fields then click Set New Time To exit the Date Time window click Close Time Zone From the drop down list choose the time zone in which the IP camera is located The time that appears when you view video from this IP camera reflects this time zone Adjust for Daylight Saving Time Check this check box if you want the time of the IP camera to adjus...

Page 29: ...outer the default gateway primary DNS server and secondary DNS server may also be assigned The DHCP server must be configured to allocate static IP addresses based on MAC addresses so that the IP camera always receives the same address Fixed IP Address Choose this option if you want to manually enter an IP address subnet mask and default gateway for the camera IP Address If you configured the IP c...

Page 30: ...e for the IP camera Disabled No security is used Data is not encrypted before transmission and anyone using the correct SSID can connect to the camera through your network WEP The 802 11b standard and a basic encryption method The encryption system is not as strong as other methods but it is supported by all clients WPA WPA2 Personal This method sometimes called mixed mode allows clients to use ei...

Page 31: ...lue for the shared key The value must contain from 8 to 63 alphanumeric characters Data is encrypted using an algorithm that is derived from this network key Each wireless IP camera that accesses the same access point in a network must have the same shared key values WPA WPA2 Enterprise Mode Options Note These options appear if you choose WPA WPA2 Enterprise from the Security Mode drop down list P...

Page 32: ...p down list Click the Hide Region Settings to hide this drop down list Region Option Choose the region in which the IP camera operates The region determines which channels the wireless IP camera uses to communicate with an access point Options are Americas Causes the IP camera to communicate with an access point on channels 1 through 11 EMEA Asia Causes the IP camera to communicate with an access ...

Page 33: ...rol Protocol TCP port on which the IP camera receives Real Time Streaming Protocol RTSP commands You must configure this port to allow third party devices or software to access video streams from the IP camera RTSP is a standard for connecting a client to control streaming data MPEG 4 over the web Valid values are 554 and 1024 through 65535 The default value is 554 RTP Data Port Universal Data Pro...

Page 34: ...lues are even numbers 1024 through 65534 The default value is 2242 Time to Live Appears if you enabled multicast Enter the number of hops which specifies the number of network devices that an audio video stream can pass before arriving at its destination or being dropped Valid values are 1 through 255 The default value is 16 QoS Note This feature is not currently supported if you use the IP camera...

Page 35: ...mera view video in the Home window and access all controls in the Home window User You can configure up to 20 users and assign privilege levels to each one Table 3 5 IP Filter Window Options Option Description Options Choose the option that specifies how to control IP addresses from which the IP camera can be accessed Disable Do not use the IP address filtering feature In this case the IP camera c...

Page 36: ...able 3 6 Users Window Options Option Description Administrator User ID Display only The user ID for the IP camera administrator is Admin The administrator can access the configuration windows for the IP camera control all IP camera functions view video from the IP camera and access the Administrator windows User name Display only The user name for the IP camera administrator is admin all lower cas...

Page 37: ...e Performing the Initial Setup of the IP Camera section on page 2 5 click Administration then click Maintenance Table 3 7 describes the options in the Maintenance window Privilege Level Select the desired privilege level for the user Administrator Same as the IP camera administrator Allows the user to access the configuration windows for the IP camera view video in the Home window and access all c...

Page 38: ...on on the IP camera or powering the IP camera down and then powering it up Configuration Click the Save button to save the current IP camera configuration information to a binary file When you click this button the File Download window appears Use this window to save the configuration file This file must include the extension cfg You can then upload this configuration information to any IP camera ...

Page 39: ...ge any options in the Video window you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 9 describes the options in the Video window Table 3 8 Firmware Window Options Option Description Firmware Version Display only Firmware version that is loaded on the IP ca...

Page 40: ...ides better video quality but consumes more bandwidth MPEG 4 Settings 2 Note These MPEG 4 Settings 2 options appear if the Resolution setting for MPEG 4 Settings 1 is lower than 720 x 480 for NTSC or 720 x 576 for PAL Enable MPEG 4 Settings 2 Check this check box to enable a secondary MPEG 4 stream on the IP camera which allows dual streaming from the IP camera When you check this check box additi...

Page 41: ...r image Fluorescent Suitable for indoor conditions with fluorescent lighting Outdoor Suitable for outdoor conditions The default setting is Normal Brightness Select a positive value to increase the brightness of the video from the IP camera or select a negative value to decrease the brightness For example if the IP camera is facing a bright light and the video appears too dark you can increase the...

Page 42: ...nd enter alphanumeric text of up to 20 characters This option can be useful for identifying this IP camera in an installation with several IP cameras Day Night Vision Switch Mode Choose the day night mode for the IP camera Auto IP camera automatically switches between day and night mode based on lighting thresholds that you specify Day IP camera always remains in day mode In this mode the camera d...

Page 43: ...w you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 10 describes the options in the Audio window Note These features are not currently supported if you use the IP camera with Cisco VSM Table 3 10 Audio Window Options Option Description Enable Audio Check t...

Page 44: ...n that appears to the right of the process To make sure that the Product Process window shows the most current information click the Refresh button Table 3 11 describes the options in the Product Process window All options are for display only Enable Microphone Display only A check indicates that the internal microphone on the IP camera or an external microphone that is attached to the IP camera i...

Page 45: ...ress and port number of the client device that is connected for the process State State of the process Program Name Name of the process Table 3 12 Initialization Window Options Option Description Admin Password Allows you to change the password for the IP camera administrator The password is case sensitive and must contain at least 8 characters which can be letters numbers and special characters b...

Page 46: ...s as described in the Event Window section on page 3 28 The e mail message includes the subject line that you configure In addition depending on your configuration the message can provide video of the event that triggered the alert in either or both of the following ways By including a link to an FTP server from which recipients can download the video file to a local PC By including the video file...

Page 47: ...s in the Mail FTP window you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 14 describes the options in the Mail FTP window Note These features are not currently supported if you use the IP camera with Cisco VSM Table 3 14 Mail FTP Window Options Option Des...

Page 48: ...bject can contain up to 48 characters including spaces E mail Body Attach Video Streaming URL Address Check this check box to include in the message body the URL of an FTP server from which you can download a video file to your local PC Primary FTP Primary FTP Check this check box to cause the IP camera automatically upload event video files to the primary FTP server when the files are created FTP...

Page 49: ...click Apply to save the changes Note In addition to moving objects motion detection can be triggered by rapid changes in lighting conditions or by movement of the IP camera itself Table 3 15 describes the options in the Motion Detection window Note These features are not currently supported if you use the IP camera with Cisco VSM Password Enter the password of the secondary FTP Server File Path Na...

Page 50: ...xcept deleting an event from the event schedule list you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 16 describes the options in the Event window Note These features are not currently supported if you use the IP camera with Cisco VSM Setting Custom Area ...

Page 51: ... Time Enter the end time for the effective time frame Add button Adds the schedule that is defined in the Effective Time Frame Start Time and End Time fields You can add up to 10 schedules Clear button Clears the values that are in the Effective Time Frame Start Time and End Time fields Trigger Event Enable Check this check box to cause the IP camera to take configured actions when an event trigge...

Page 52: ...es to output port 2 on the IP camera Causes the output port state to be activated as configured For more information about output ports see the Alarm I O Ports Window section on page 3 31 Interval Choose the amount of time in minutes that the camera waits after detecting a condition before it triggers an event A setting of 0 indicates no delay Video Attachment Note These Video Attachment options a...

Page 53: ...ibed in the Performing the Initial Setup of the IP Camera section on page 2 5 click Applications then click I O Ports If you change any options in the Alarm I O Ports window you must click Save to save the changes To discard the changes click Cancel before clicking Save These buttons appear at the bottom of the window You may need to scroll down to see them Table 3 18 describes the options in the ...

Page 54: ...a actions When an IP port changes to this state the camera determines that an event has occurred and takes actions as configured in the Trigger Event area in the Event Window Alarm Output Settings Current Status Display only For each output port on the IP camera displays its current state high or low Power On State For each output port on the IP camera Output 1 and Output 2 choose the state low or...

Page 55: ...at is configured on the device that controls the PTZ functions of the IP camera Data Bits Choose the data bits value that is configured on the device that controls the PTZ functions of the IP camera Parity Choose the parity value that is configured on the device that controls the PTZ functions of the IP camera Stop Bits Choose the stop bits value that is configured on the device that controls the ...

Page 56: ... preset operations The preset list contains up to 9 positions that you configure as described in the Preset Positions Window section on page 3 34 The Sequence list specifies the order in which the IP camera goes to each preset position when you execute a sequence To execute a sequence use the Patrol Sequence button as described in the Home Window Controls section on page 4 3 Each preset position i...

Page 57: ...Far button Use these buttons to control focus settings for the IP camera Focus Near button Set Home Click the Set Home button to define the current IP camera position zoom setting and focus setting as its home position Preset List Choose a name from this list to update this window with information that has been set for that preset position To remove a preset position choose it from this list and c...

Page 58: ...etup of the IP Camera section on page 2 5 click Status then click Image To make sure that the Audio Video window shows the most current information click the Refresh button Table 3 21 System Window Options Option Description System Status Firmware Version Version of the firmware that is installed on the IP camera Hardware Version Not used Sensor Firmware Version Version of the sensor firmware that...

Page 59: ...only Table 3 22 Audio Video Window Options Option Description MPEG 4 Settings 1 Resolution Image size of the primary video stream Image Quality Image quality of the primary video stream Frame Rate Frame rate of the primary video stream MPEG 4 Settings 2 Note These options appear if the Resolution setting for MPEG 4 Settings 1 in the Video window is lower than 720 x 480 for NTSC or 720 x 576 for PA...

Page 60: ...dow Note The camera also maintains a video log file For more information see the Video Log Window section on page 3 43 To display the Syslog Log window access the configuration windows as described in the Performing the Initial Setup of the IP Camera section on page 2 5 click Status then click Syslog Log Table 3 24 describes the options in the Syslog Log window Note These features are not currentl...

Page 61: ...rver Check this check box to send the log information that you chose in the Log area to a designated server The selected information also is maintained on the IP camera until you clear it or it is overwritten This option is useful for consolidating logs in deployments with several IP cameras and for retaining logs when you clear them from the IP camera Syslog Server Address Enter the IP address of...

Page 62: ...DST DST end The IP camera has adjusted its clock for the end of daylight saving time LOG Clear all messages You have used the Clear Log button to delete the log file from the IP camera SDRAM LOG Log file is full Start to wrap around The IP camera SDRAM is full and existing log information is beginning to be overwritten Network Failed to get the IP address Camera set to default IP address IP camera...

Page 63: ...ra switched from night mode to day mode Stream HTTP stream started id User ip Address Provides information when a user accesses HTTP stream started or exits HTTP stream stopped the Home window User is the IP camera user name of the user Address is the IP address of the PC that was used Stream HTTP stream stopped id User ip Address Stream RTSP stream started ip Type UDP Address_1 Port_1 Address_2 P...

Page 64: ...ip Address Web User logged out from web UI id User_ID ip Address Wireless Link down by AP when receiving DeAuth Wireless IP camera cannot communicate with the access point Wireless Link down by STA when changing SSID A user is changing the SSID for the wireless IP camera Wireless Link down when losing BEACON Wireless IP camera cannot communicate with the access point because the access point is sh...

Page 65: ...nt the SDRAM from becoming full periodically delete video logs To display the View Video Log window access the configuration windows as described in the Performing the Initial Setup of the IP Camera section on page 2 5 click Status then click View Video Log Table 3 26 describes the option in the View Video Log window Note These features are not currently supported if you use the IP camera with Cis...

Page 66: ...on which input port the event was detected yymmdd is the 2 digit year month and date on which the event occurred hhmmss is the hours minutes and seconds at which the event occurred xxx is the format of the file asf mp4 or 3gp as configured in the Video Format MPSG 4 field in the Event window An example file name is CAM00194FFDFF66 Window 2 080213 012934 asf To view a video file click its name The ...

Page 67: ...olume microphone on off and microphone volume controls For detailed information about user types and privileges see the Users Window section on page 3 13 You also can configure the IP camera to allow access to its video through a mobile device or through the VLC media player or equivalent software This chapter includes these topics Viewing Video through the Home Window Overview page 4 1 Viewing Vi...

Page 68: ...ra as described in the Basic Setup Window section on page 3 5 3 Video display and audio controls For detailed information see the Home Window Controls section on page 4 3 4 Text that you configured to display for the IP camera You configure this text in the Enable Text Display field in the Video window For more information see the Video Window section on page 3 17 5 Number of users who are accessi...

Page 69: ...the Definition Mappings option in the I O Ports window For information about the Definition Mappings option see the Alarm I O Ports Window section on page 3 31 Preset Camera View drop down list When you choose a preset position from this list the camera immediately goes to that preset position If the camera is executing a patrol sequence choosing a preset position from this list cancels the sequen...

Page 70: ...tions This button appears only if you configure the Day Night Vision Switch Mode to Day or Night For more information see the Video Window section on page 3 17 Night button Improves video quality when the IP camera captures video in dark conditions This button appears only if you configure the Day Night Vision Switch Mode to Day or Night For more information see the Video Window section on page 3 ...

Page 71: ...lay the audio from the IP camera For information about enabling audio see the Audio Window section on page 3 20 Microphone Off toggle button Click the Microphone Off button to mute the audio stream that is captured and sent to the IP camera from the internal or external microphone of the PC that you are using When you click this button the speaker that is attached to the IP camera does not play au...

Page 72: ... your IP camera user ID replace password with your IP camera password and replace ip_address with the IP address of the IP camera To access the primary stream with video and audio enter either of these commands rtsp username password ip_address img media sdp rtsp username password ip_address img media sav To access the primary stream with video only enter this command rtsp username password ip_add...

Page 73: ...ng the Secondary Stream by using Devices or Software other than VLC Player In the following command replace ip_address with the IP address of the IP camera and replace code with the Access Code that you configured for the secondary stream in the Video window After you enter the command enter your IP camera user name and password when prompted rtsp ip_address code ...

Page 74: ...4 8 Cisco Video Surveillance System IP Camera User Guide OL 14220 02 Chapter 4 Viewing and Live Video Viewing Video through Third Party Devices or Software ...

Page 75: ...rt number Make sure that the device does not have an IP address that is restricted from access see the IP Filter Window section on page 3 12 Symptom Cannot connect to the IP camera by using a wireless connection Possible Cause The wireless interface may be disabled or wireless settings may not be properly configured Recommended Action If a network cable is connected to the IP camera power down the...

Page 76: ... if SMTP access is being blocked Symptom The motion detection feature is configured but video files that are provided in e mail alerts do not show moving objects Possible Cause The motion detection feature does not actually detect motion It compares frames to see if they are different Major differences between frames are assumed to be caused by moving objects but the motion detector can also be tr...

Page 77: ...ble with VSM Feature IP Camera Implementation Compatible with VSM Alarm Events 2 out FTP clip e mail No Alarm Inputs 2 in No Audio Simplex half duplex full duplex No Cisco Discovery Protocol CDP Sends CDP discovery messages No Event handling Schedules and triggers for events No Event notification E mail or FTP alerts if an event occurs No IP Filter window Provides options for controlling access to...

Page 78: ...nd the Performing the Initial Setup of the IP Camera section on page 2 5 For configuration instructions see the Performing the Initial Setup of the IP Camera section on page 2 5 You must to create a separate user account with administrator privileges for each Media Server Configuration connections for a Media Server are limited just as they are for user sessions Viewing and managing video streams ...

Page 79: ...ing up video the first time that a camera is selected Verify that VSM is installed properly Verify that the VSM driver pack for the IP camera is installed properly Verify there are no firewalls enabled on VSM servers Verify that the default gateway is configured for the IP camera Verify that your web browser supports Active X controls Verify that the user name and password are configured identical...

Page 80: ...A 4 Cisco Video Surveillance System IP Camera User Guide OL 14220 02 Appendix A Using the IP Camera with Cisco VSM Troubleshooting the IP Camera when used with VSM ...

Page 81: ...cations windows 3 24 audio codec 3 22 enabling 3 21 full duplex 3 21 half duplex 3 21 overview 3 21 simplex 3 21 Audio Video windows 3 17 Audio window options 3 21 overview 3 20 authentication for wireless IP camera 3 9 B back focus adjusting 2 8 focus ring 2 8 backing up configuration of IP camera 3 15 Basic Setup window options 3 5 overview 3 5 Baud rate for PTZ 3 33 bit rate of video 3 18 brigh...

Page 82: ...dow 3 37 options 3 4 overview 3 1 Preset Positions window 3 34 Product Process window 3 22 PTZ RS 485 window 3 32 Security windows 3 22 Setup windows 3 5 SNMP window 3 30 Status windows 3 35 Syslog Log window 3 38 System window 3 36 time out 3 1 Users window 3 13 Video Log window 3 43 Video window 3 17 Wireless Setup window 3 7 connecting to the IP camera after the first time 2 6 for the first tim...

Page 83: ...erview 3 28 F factory default configurations restoring 3 15 factory reset 2 9 firmware upgrading 3 17 version in IP camera 3 16 3 36 Firmware window options 3 17 overview 3 16 focus back focus 2 8 configuring 3 35 controlling 4 4 FTP log description 3 39 3 42 enabling 3 39 FTP server enabling uploading video file to 3 30 link to in notification e mail 3 24 3 26 log of upload activities 3 42 primar...

Page 84: ...r 2 5 obtaining from DHCP server 2 9 obtaining through DHCP 2 9 3 7 of IP camera 3 7 3 37 IP camera accessing through a web browser 2 5 2 6 back focus of 2 8 configuration file 3 16 connecting to after the first time 2 6 connecting to for the first time 2 5 controlling access to 3 13 date and time of 3 6 DC auto iris lens connector pinouts 1 6 description 1 2 3 6 firmware 3 16 focus 2 8 4 4 Genera...

Page 85: ...h home window 4 1 through third party device or software 4 1 4 6 See also video lockdown IP camera 2 4 log FTP 3 42 SMTP 3 43 system 3 39 log file clearing 3 39 enabling 3 39 storage of 3 38 video 3 43 viewing 3 39 logical address for PTZ controller 3 33 Logout button in Main window 2 6 2 7 M MAC address of IP camera 3 36 Mail FTP window options 3 25 overview 3 24 Maintenance window options 3 15 o...

Page 86: ... overview 3 37 Night button 4 4 night mode 3 20 O output device connecting 2 3 output ports activating when event occurs 3 30 changing state 4 3 connecting devices to 2 3 on IP camera 1 5 power on state 3 32 state change 3 32 P package contents 1 6 pan tilt zoom See PTZ panning 4 4 pan speed 3 35 parity for PTZ 3 33 password complexity 3 23 configuring requirements for 3 23 for Administrator user ...

Page 87: ...ontrolling device 3 33 pan speed 3 35 parity 3 33 stop bits 3 33 tilt speed 3 35 PTZ RS 485 window options 3 33 overview 3 32 Q Quality of Service QoS enabling 3 12 R Ready LED 1 3 rebooting IP camera 2 9 region for wireless IP camera 3 10 reset factory default values 2 9 IP address 2 9 Reset button 1 4 resetting the IP camera 1 4 resolution See video resolution restarting IP camera 3 16 restoring...

Page 88: ...3 25 snapshot of video image 4 5 SNMP configuring 3 30 SNMP window options 3 31 overview 3 30 speaker enabling 3 22 external 1 5 3 21 installing 2 3 SSH allowing access through 3 23 Status windows 3 35 steps in a sequence 3 34 stop bits for PTZ 3 33 subnet mask of IP camera 3 7 Syslog 3 38 Syslog Log window options 3 39 overview 3 38 Syslog server 3 39 system log description 3 39 enabling 3 39 Sys...

Page 89: ... secondary stream 3 17 3 18 4 6 sharpness 3 19 stream 1 settings 3 17 stream 2 settings 3 18 text overlay 3 20 time stamp on 3 20 viewing live through Home window 4 1 4 3 through third party device or software 4 1 4 6 See also live video video file deleting 3 44 description 3 43 displaying 3 44 duration 3 25 e mail attachment 3 24 file name description 3 24 3 44 format 3 30 managing 3 44 overwriti...

Page 90: ...L 14220 02 white balance preset modes 3 19 wired mode 2 9 wireless IP camera channel 3 38 region 3 10 security 3 38 SSID 2 4 3 8 3 38 wired mode 2 9 wireless mode 2 9 wireless mode 2 9 Wireless Setup window options 3 8 overview 3 7 Z zoom digital 4 4 optical 3 34 4 3 ...

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